"A Dealer You Can Trust"
Appreciated our time there even though I didnt buy. Great staff - kind of awkward to drive in, but figured it out.
"Horrible"
08-31-2017
Bought a truck there and brought it home.Noticed they never changed oil, battery acid belt I ask to fix they didnt.Called mike fonduto sales general manager 5 times never got back to me I had to chase him down.oh and service made excuses for letting me drive the used truck I just bought with bad oil, bad oil filter and battery acid and bad battery!!! Stay away!!!
"Very Fast, Very Friendly Staff!"
I scheduled to come look at a Challenger at 4pm, but since I was in the area I figured I would pop in to start the process early. I was in at 1:30, and I was helped immediately. Before I knew it, I was signing papers with the exact down payment and monthly payments I expected. All of the sales staff were awesome. Very wwlcoming people and the guest lounge is sweet as well. I felt no rush, yet the process went quick. I was there for just over 2 hours total from foot in the door to foot out the door. I walked out one happy customer with a DODGE CHALLENGER!
"Great Service"
Salesman knows his job and was not pressuring us. service depart very knowledgeable, and clean waiting room. dealer ship easy to get to.
"Great Service, Clean Facility"
The employees are very friendly and take time to explain the services needed to you. You can wait in their warm and inviting waiting area.
"Great Service "
07-24-2017
the customer service is always outstanding at lawless. Kyle at the service department was very helpful and called me multiple times to keep me updated on my car. One of the best experiences Ive had at a car dealership. Thanks guys!
"Exceptional Buying Experience."
07-24-2017
Every expectation that I had was either met or exceeded. My daughter had just recently bought a new Jeep from you and she highly recommended you. Jared Ruiz was fantastic to deal with he was profession & courteous in every way. The same goes for Jack in the Finance Dept. Each and every step in the purchase & finance process was explained clearly in in detail.
"Excellent Service"
Last minute appointment was accepted and completed in a speedy and professional manner. Service writers were friendly and thorough as to my neds
"Very Professional And Informative "
It was so quick and easy ! Tom Hadad took me through every step which made the process stress free.
"Oil Change"
The customer service representative was very kind and understanding of my time constraint. He assured me that my oil change would be done quickly and my vehicle was ready sooner than expected.
"Lawless Jeep"
Matt Saia is the best car salesman I have ever dealt with. We originally got 1 grand cherokee from Matt for my wife back in May, and we came back and got another one this July.
"Great Service "
07-19-2017
Professional and friendly. Fixed my problem in a timely manner. Would definitely bring my truck back for service again at this dealership.
"Superb Service"
07-19-2017
Rob was excellent!!! Very patient and extremely helpful. No pressure what so ever. Totally knowledgeable. Looking forward to doing business with him again.
"Good Dealership All Around! "
I always dread car shopping. Getting a new vehicle is fun but the process takes forever. This time was different. Everything went so smooth & fast. Everyone was great!
"Great Salespeople "
07-11-2017
Its always a straightforward experience, I dont have to waste a whole day going back & forth or going to anothet dealership looking for a better deal. They give you a great offer up front.
"Great Service For Any Car Buyer"
I was in there to buy a specific used car for not much money but was treated like I was buying a new car.
"Hood Service On An Emergency"
07-03-2017
Paul took care of ordering the Parts and letting us know of the progress. Work was well done. Secured a rental for us sine we had to drive out of state.
"Great Job"
pleasant staff, quality work and timely completion and I would recommend this group to all. everything was done well and on time
"Great Service, Excellent Sales Force"
Clayton Marin was terrific. Made me feel real good about my purchase and took the time to explain all of the features included. Freddy was very helpful as well. He worked hard to find me the right jeep.
"Great Service!!"
Steve Pedro in service is always the best!! Ive had the pleasure of having him help me several times and he is truly an asset to your dealership!! Nicest, friendliest and most professional ever!!!
"1st Car Purchase"
The car was waiting for me to test drive and Matt S was so helpful about the actual details of the car and pricing tips and very honest. He got us coffee while we waited and also helped set up insurance which he didnt need to do. It was the best first car experience I could have hoped for.
"Good Customer Service "
Nice people, but dont buy the wash and vac package. Not worth it at all, my car looked just as dirty as when I left it.
"Quick Service"
I was in and out pretty quick for my oil change. The service advisor took the time to go over the inspection checklist at the end as well.
"Trade/buy"
Sham was very attentive to me and patient with all my questions. He took the time to listen and act on my inquires and provide an informed answer that satisfied me.
"Great Customer Service Professional"
06-15-2017
Personalized customer service and the technical expertise of Paul McDermott. Jeep should be commended for employing this gentleman - he knows his business and has an experienced reassuring mannerism when dealing with customers
"Great Service, Amazing Jeep!"
06-15-2017
Matt Saia was a huge help! I got the jeep of my dreams, and Matt did a great job with everything! Good facilities and great selection.
"Great Buying Experience."
06-15-2017
We had a very knowledgeable salesman. He was very friendly and extremely patient but never pushy. He never used high pressure tactics.
"Good Value"
06-15-2017
Good value, fair honest service, car appears that when the stereo was replaced there was difficulties putting dash back together properly
"Good Service"
The Service Personnel was friendly and courteous. The waiting area was comfortable and had a nice wi-fi cafe which allowed my to work while I waited for my vehicle.
"Great Service, Professional And Polite Service "
Greeted on arrival and helped right away. Nice waiting area. Polite and professional service people. Service was taken care of in a timely manner and details of service listed on invoice.
"Service On Jeep"
Kyle was very informative, helpful and professional. I am very pleased with the overall experience and service. Great Job !!!
"Excellent Service- Not Pushy But Extremely Helpful"
06-07-2017
John Murphy was great. He helped out every step of the way without being pushy. I plan on buying a car for my daughter from him next month!!
"Great Experience"
Matt was awesome. He listens to our list of wants and needs and delivered the exact perfect fit vehicle. This was the most expensive vechile we have ever purchased and Matt was so patient with us. He answered every question and didnt pressure us to make a decision right away.
"I Will Never Take My Car Anywhere Else"
Bought a 15 grand Cherokee here and recently had some trouble with it. I brought it in right away, and Frank (who I will bring my cars to as long as I live) immediately got me in and got me a rental. Frank truly seemed to care that I had a safe car to drive while mine was being fixed. Thank you so much.
"Happy Client"
Easy buying process. Jared is great. I have bought cars here before and continue to be happy with my buying experience.
"John Murphy At Lawless, Woburn"
John Murphy was a pleasure to work with. He took the anxiety out of the whole process and allowed me to get right to trying to get a vehicle. I would trust him to sell a car to my grandmother. Much thanks to him.
"Great Dealership & Customer Service "
Sales was nice and easy to work with. Was able to trade in my old car and get a new lease quickly for the price i wanted.
"Very Good Service"
Oil Change & Rotate Tires on 2015 Jeep Gr. Cherokee, Everything was done & the Service was Very Good, & done in a Timely manner
"Fast, Straightforward Experience"
Brought the Jeep in for brake failure and other recall related issues. There were no questions asked, no lobbying to attribute the brake failure to something else other than the recall. Very strait forward and easy experience. Fast turn around as well.
"Lawless Is The Place To Go!"
After researching Jeeps for what seems like forever , I was finally in a place to purchase, it started with Tom in internet sales who was friendly, accommodating and very helpful! Having my car on hold up front to see was pretty awesome! Upon arriving Jared greeted us with a smile and within minutes I was test driving. Beyond being nice, Jared is incredibly knowledgeable and walked me through the whole process seamlessly. Stephen in financing was equally as helpful, personable and I truly feel like he walked me through all my options. I live in New Hampshire so my car had to be brought to meet me at town hall. I could not have loved the runner Dan more! He was friendly, kind and extremely patient when he had to drive additionally so we could remove the plates from my other car. The entire process which I initially was dreading because of the waiting I had when purchasing prior cars was seamless it took less than 24 hours for me to have my new car in hand and I could not be more grearful! Thank you so much for everything! I truly appreciate it!
"Tail Lights Out "
Taking the service on a Friday afternoon without an appointment . That is the main thing. Get it done anyways
"Great Shop"
05-12-2017
Was taken care of in a manner which I appreciated. Did what needed to be done tlo get car fixed in a reasonable amount of time.
"Enjoyable Car Buying Experience"
05-12-2017
Enjoyable. Sales staff was excellent, knew the vehicle thoroughly and explained the options and operation quite clearly. The financial department was very professional,clear and easy to deal with.
"Great Salesman Fred"
05-12-2017
Everything about Lawless was great our salesman Fred was great so helpful and knowledgeable Greatest experience buying a car will defygo back to Lawless
"Excellent Service"
Steve is great to work with! Explains everything that needs to be done and they get everything done in a timely manner.
"Welcoming Facility. "
I find the staff friendly and always informative. Never had any major issues so far. Had a small issue with my radio having to be replaced 3 times and was pleased with the way the staff handle it.
"Lawless Jeep, Main Street"
05-02-2017
Antonio Attardos excellent, knowledgable and Timely service recognizing and repairing a potentially catastrophic problem earlier this month. Today, Antonio was there for more great service for two more annoying problems. Both events were last minute problems for him yet he provided timely solutions for me.
"Great A Service By Salesman"
05-02-2017
The salesman for sure Matt Saia was fantastic I would highly recommend him to everyone. He went over and above the entire process
"Lawless Jeep"
cooperation in meeting my needs in the purchasing my new jeep. The staff answered all of my questions that were asked of them
"Great Experience"
Matt Saia was great,will be going back to him in the future for a used car for my Son. Great Service.
