"Bill Devine, Excellent Customer Service!"
Bill Devine, Service Department at Toyota of Milford, MA, excellent customer service. My daughters 2007 Toyota Prius broke down. She found out from Auto Zone that it was the most expensive battery that had to be replaced. About $2,000 - $3,000 for the battery, not including labor. My daughter being new to the area was so stressed out and didnt know what to do. I called the service department at Toyota of Milford and Bill answered the phone. He was so helpful, looked up the vin number and my daughters battery was covered 100% under warranty. He also informed me that she had two recalls, her water pump and something electrical that was also covered under warranty. My daughter had no transportation and Bill offered to have a shuttle pick her up and that they would also get her a rental car. Bill thought her car would not be done until Monday. He called me on Saturday to let me know her car was done so that she would not have to pay for two more days on the rental car. That is what I call CUSTOMER SERVICE!! I just purchased a 2016 RAV4 and if I lived closer to the Milford Toyota Dealership, that is where I would go to get my car serviced! Thanks Bill for helping out my daughter. We appreciate it.
"Fast, Friendly And Transparent Experience!"
Thanks to Toyota of Milford my lease turn in and exchange was an excellent and respectful experience. Quick turnaround time and clear information were two of the highlights!
"Good Buying Experience"
07-24-2015
Probably the best trade-in value that I got for my old car. Salesman John was very helpful and he always responds to my call. Comparative rates. It would be great had they been given a free service or oil change coupon usually the other dealers would give.
"This Dealership Is Great!"
05-15-2015
I had a good time wroking with Hany! Trustworthy salesman. The prices were very fair and the gave me a reasonable offer on my trade-in. Thanks for my new car!
"Great Service"
05-15-2015
Tina Kearns was promp in responding to me. Her customer service was impeccable, assisting me with additional phone calls...wonderful.
"Outstandinig Service"
05-15-2015
Edwin Renaud provides consistent outstanding service. Its clear to see that he makes sure the customer is more than satisfied! He explains everything clearly. I would recommend him to anyone who needs service on their vehicle. He is also very knowledgeable about the mechanics of the vehicle too. Most importantly, he always has a smile on his face. Very welcoming.
"Pleasure To Do Business With Ira"
05-15-2015
Ive been fortunate enough to have worked with sales consultant Orville McKenzie on 2 vehicles in the past 3 months. The first was a purchase of a new 2015 Corolla. The second and most recent was a leas of a 2015 Tacoma. Orvilles knowledge and demonstrated expertise in both areas was helpful in determining which path would be the best route for my family. I will be returning to Ira for ALL future car aquisitions.
"Purchasing A Pre-owned Vehicle"
05-15-2015
Great deal, very couteous and professional. A very positive experience. Purchased from Orville McKenzie and he was very thorough. It was a very pleasant experience.
"If Ever In The Area"
04-06-2015
If ever in the area, I will check out this dealership due to so many great reviews on customer service.
"The Best Car Buying Experience"
03-05-2015
These guys are great! This was the best car buying experience The salesperson: HANY and his sales manager they was great they give me the best car deal i ever had
"Thank You Richard Haskell"
02-14-2015
After a rocky start with Ira, I am now very satisfied with my purchase. Salesman Richard Haskell was a very helpful and knowledgable salesman. Richard proved to be man of his word. I would strongly recommend him if you are purchasing a Toyota!
"Poor Repair"
07-28-2014
We purchased a New 2005 Highlander back in 2005. We have had it serviced at Ira since then. Recently the A/C was not working. So, my wife brought it into the dealer. They said that the system needed to be recharged. So, we had them recharge it. It worked but not too well. My wife brought it back. They said it may have a leak. They recharged it and added a dye to check for leaks. They didnt find any leaks. They then said it was the A/C control panel, over $1100. We considered this repair for two weeks and decided that the car was in good shape and if the A/C was fixed, we would keep the car. We agreed to spend the money. We had the work done. One week later, the A/C was not working. My wife brought it back in and now they say they found a leak in the condenser. We have about $1500 into this A/C repair and Ira wants about $1,000 more to fix the leak. WHAT CAN WE DO TO GET A FAIR SETTLEMENT? Tim and Kathleen Foley
"Dave, Orville And Lenny Are Outstanding"
04-08-2014
Probably the best car buying experience Ive had (of several in last few years). Highly recommend going to them and working through their very fair and straightforward buying process. Negotiation was not uncomfortable and business management side was very polite and low stress. Delivery of the vehicle and follow up was top notch and thorough. Professional.
"Sales-team And Management"
04-03-2014
Luis and all of the managers, Tony Gagliardi, John Martin, and Joe Dolan were very helpful! The entire process was easy and painless. I would reccomend everybody I know to purchase a vehicle from Luis Candelario and all of the managers at Ira Toyota of Milford! This is the second vehicle that I have purchased from Ira in the past five months. Thank you!!
"No One Beats Ira!"
04-01-2014
Ive been to multiple dealers and nothing beats the service that I recieve here! Hany Arian is one of the best salesman that Ive ever dealt with!
"Purchaser/repair"
03-26-2014
Have bought two vehicles here and always are good to deal with!
"Good Service"
03-28-2014
Ive had no issues with ira Toyota of Milford since I purchased a car from them. Good customer service and a great waiting room for customers.
"Friendly Staff"
03-28-2014
The staff is extremely friendly and helpful everytime I go to Ira.
"Good Service"
03-26-2014
Vacuumed my car upon arrival. They offered me a shuttle service while I waited for my car. When my car was done being serviced they had washed my car!
"Ira Is The Best!"
03-28-2014
Very professional and friendly. Helped me right away. I will always recommend for my family and friends to go to Ira!
"Service Advisors/repair Person"
03-28-2014
Great services. Always smiling, courtious and they explain what is needed to my vehicle. Ira is wonderful!
"Service With Shay"
03-28-2014
Shay was very helpful! Very happy doing business with Ira Toyota of Milford!
"When Comparing To Other Dealers..."
03-28-2014
The BEST in MA! I have tried other dealers. Ira is by far the best! They make me love my Toyota, and Shay was an excellent advisor to work with!
"Fantastic!"
03-26-2014
Fair pricing and good explanation is important when upselling to a customer. Staff, especially my advisor Shay, explained the value to me and I am confident in my decision of purchasing.
"Rose Reese"
03-28-2014
Rose was very easy to work with and she explained all needed repairs.
"Excellent Service"
03-28-2014
Rose Reese waited on me and she was very pleasant and very helpful. Service to my car was completed in a short time and I didnt have to wait long. I would definately buy another car here if I can have Jim Lukatch wait on me!
"Outstanding Service"
03-28-2014
Edwin did an excellent job! He is a pleasure to deal with!
"Outstanding Serivce!"
03-26-2014
Very happy at this dealership! All servicing has been performed here. Extra drive worth quality of service.
"Friendly"
03-28-2014
Good service and polite. Brad met me out in the bay as I was getting out of my vehicle, with a smile. Great service, quick, and very nice. They went over my repair order with me before I left.
"Quick And Efficient"
03-26-2014
Friendly, quick service, thorough, properly greeted me out in the bay. Went over all my paperwork and explained a question that I had so I could understand. Very nice!
"Excellent Service"
03-28-2014
Edwin did a great job getting all of the necessary repairs done on my vehicle in the same day. He arranged for a loaner car for me, as well. I am very satisfied with the overall level of service.
"Previous Owner"
03-26-2014
Past owner and new owner! Very satisfied with past experience as well as now. That what brought us back!
"Excellent Sales Staff"
03-26-2014
Easy to deal with and comfortable experience. I highly recommend buying here!
"Shopping For Used"
03-26-2014
The service or experence for buying a car at Toyota of Milford was very convenient. 1.) The process was so easy for me and fast & 2.) I received great service.
"Tire Pressure Light"
03-26-2014
I had a little problem with the tire pressure light. I came in, pulled up to the service drive and they fixed the problem right away! I love Toyota. I am very pleased with the quick service!
"Used Car Purchase"
03-28-2014
I had a great visit with Ryan W. I came in looking for a used car. With Ryans help and everyones kindness the buying process was extremely easy and actually pretty fun!
"Customer Appreciation Event"
03-28-2014
Very pleasant experience through the purchase process. Ive only had the vehicle 3 months, so I have not experienced the service department at Ira, but I look foward to it! Very friendly dealership, would recommend to friends and family.
"Excellent Service"
03-28-2014
I made an appointment for service with Edwin. They checked the car over with the multi point inspection. I felt very confident in the work being explained to me fully. An excellent rental was given to me for the day. Beth was also excellent in ther service to make me feel comfortable too. Soon Ill be in the market for a new car, so I will be back! Id highly recommend Ira and their service team. They are true professionals!
""best Salesman""
03-21-2014
Ryan Wormmood made my car buying experience very pleasant. He was patient, professional as well as funny. He put me at ease, as I made a great choice buying a brand new Camry!! Thank you Ryan!
"Great Service"
03-21-2014
Had a really great experience buying from Ryan. He was quick and right to the point, showing me exactly what I wanted. He was professional and friendly to interact with, I would reccommend him to anoyone I know looking for a car!
"I Have Never Been More Put Off. Outraged."
03-21-2014
My Wife had an appointment for a simple oil change at 4:00 yesterday evening. We proceeded to stand in line until 4:45 Just to get the keys taken from us. No hello, no Please sit over here, just service agents and employees shuffling past you completely ignoring you. After we had waited 45 minutes, our service technician yelled over his cubicle wall to come sit down. After trying to shake his hand and give him a greeting, which he ignored, he said, "Oil change." then we sat in silence for another addition 20 minutes, while he made a personal call to his significant other. He told her to sign her, and then we left. It was extremely cold and off putting. When we came back 30 minutes later, my wife proceeded to stand in line for an additional 26 minutes, to be told to please take a seat in the waiting area in the back of the dealership. The service tech told her that they needed to replace the engine filter and the cabin filter, which was making the squeaking noise she originally came in to complain about. A filter does not cause a squeaking noise when the heater is turned on. He told her it would be around 45 dollars each. She said she was all set and could do it herself for a fraction of that cost. Then he just walked away from her. I have never, in my entire life, treated anyone like that way, especially if you are working in a customer service position. The entire reason we drove all the way down to Milford was to get a free car wash with the oil change, which they didnt do, and then told her it would take another 45 minutes if she wanted to have them run it through because there were people in front of her. She had left without waiting to speak with the technician about what he thought about the heating squeaking, because they said it would take a little time. After she pulled her car out of the parking lot, she noticed it was idling extremely rough. I am absolutely appalled. With the kind of business we experienced god knows what was done to the car. We missed a very important appointment, thinking that we would be out in a normal amount of time if we had made an appointment for how early we did. This dealership is rude, off putting, and out to swindle you. Just because someone is a female does not mean that they dont know about cars and repairs. Very Very shady.
"Terrific Service!"
03-20-2014
Ira addressed all issues & concerns with my vehicle in a timely and professional manner. I will return to this dealership for all service related needs!
"Service"
03-20-2014
I have always had my cars serviced at Ira. The service has been second to none and they have always takin care of any issues that might arrive. Edwin has always been honest and fair and takes great care of me!
"Excellent Service"
03-20-2014
I was very satisfied with todays service. I got a flat tire on my way home from NY. I stopped to see if the tire could be looked at, it was 3:45pm. I was told by Edwin it could be replaced. I got a new tire AND was out by 4:30pm!!
"Service"
03-20-2014
Easy to set up an appointment and get serviced! The people, along with my advisor Edwin Renaud, at Ira are extremely friendly!
"Ryan Was Great!"
03-20-2014
Ryan was great to work with on purchasing this car! He wasnt "pushy" & really listened to what I was looking for & came up with a solution I couldnt pass up!
"Thanks Ryan Wormmood"
03-20-2014
It was a nice and pleasant experience we had with Ryan W. at Ira Toyota of Milford during the buying process for our 2013 Sienna LE. Ryan was thorough, attentive and listened to what we were looking for all while being professional during negotiation of the price. We are happy with our decision to return to this dealership as we had already purchased a new 2009 Corolla LE in December of 2008.
"Service"
03-20-2014
I bought a Venza, from Ryan, at this dealership. All servicing, including new tires and detailing has also been done at Ira. I have nothing but fantastic things to say about the product and service. I would recommend it to anyone.
"Very Satisfied Customer"
03-20-2014
My experience at Ira Toyota was very enjoyable because of my salesman, Ryan. Ryan was helpful and attentive throughout the entire process, eliminating any confusion or issues, which I really appreciate. I am extremely happy with my Corolla purchase and overall experience!
"Very Happy!"
03-20-2014
My saleman Ryan helped me purchase a used truck that I have been trying to find for a while. Ryan told me that the title was coming in and I had to wait, but they promised I would be 1st to know when it came in. Ryan texted me everyday to keep me updated. Ryan helped make the process easy and got me what I wanted. I was very happy with my salesman Ryan.
