"Customer"

Michael DiMella and Marek Krysiak made our car shopping experience at Herb Chambers of Westboro a pleasure. They didnt have a Ford Edge without a sunroof, so Michael did a search, found one in CT. Marek drove a car to be swapped at the CT dealership in a very bad rain storm the next day, picked it up and we bought it the following day.

"Rimas Ambraziejus"

08-15-2017

Purchased a used 2017 Ford Fusion for my daughter at the Westborough Ford Store. The salesperson MARIE HAMILTON was a pleasure to work with. She helped immensely with the selection and purchase process. The rest of the individuals in the various departments were also very professional and courteous. I would highly recommend Herb Chambers Ford in Westborough. MARIE HAMILTON is a gem !!!!!

"Very Professional"

07-21-2017

Im very happy with the level of service and professionalism of the sales people. I would recommend them to family and friends.

"Recently Bought F-150"

07-19-2017

Outstanding value, very responsive to customer, salesman was very knowledgeable

"A Flawless Transaction For A New F150"

This dealer was initially not a part of my search criteria. I stopped in as I was in the area. I first met Gene Centauro who was clever enough to be outside pounding the pavement and was eager to find the truck I wanted. He got my wish list and with the able help of Lauren Ostiguy started a search. Ultimately it came down Michael Dimella, General Sales Manager. Mike found the vehicle I wanted and brought it in from out of state without a commitment from me. And true to his word; within 5 days the truck was on site and we made a deal including some aftermarket upgrades that he took care of as well. I couldnt be more pleased with the outcome.

"New Car"

06-29-2017

Great dealership, best pricing around, and made buying my first new car easy. Having a registry in house was a big plus, the dealer even helped push through my purchase late on a Friday afternoon. My salesperson (Paul) was and continues to be a great and helpful guy.

"Great Service And Great Price On New Trucks"

06-29-2017

Purchased my new pickup truck in 2016 and have been coming back for oil changes & minor warranty work. Looked a many dealerships before coming here. So glad I did! They are 45 minutes from my house and well worth the trip.

"Purchased A New Focus Rs!"

06-26-2017

I recently bought a focus RS from Herb Chambers in Westborough and Ive been extremely happy with the quality of service Ive received throughout the purchasing process. The entire sales and service staff was very friendly and professional. I want to give a special thanks to Lorenzo for helping me with the purchase - he is a knowledgeable, patient and super friendly car enthusiast - he made the whole process fast and painless! I knew which car I wanted and the price that I was willing to pay for it. Lorenzo was able to have me leave with my new shiny car on the same day. I will happily recommend this dealership to friends and family.

"Awesome Service"

My husband purchased a new F250 at this dealership. We had some upgrades we wanted to add so we dealt with Michael DiMella. He was fantastic. The customer service he provided was great. He was super friendly and very knowledable. He was able to get his team to execute in a timely manner. Michael aimed to please and succeeded at doing so.

"Worst Place To Buy A Car"

bought a certified Ford Escape( fully loaded ) at herb chambers. The day I bought the vehicle while driving back home, I could hear wind noise on speeds upwards of 55 miles. The noise bothers me all the time, its like a window is cracked. Ive been to the dealership five times. One time they looked at it. Second time their technician didnt show up. Third they resealed the wind shield. Forth they again had someone look at it. Fifth is today, they called the wind shield experts who tried to fix it but no solution. Now they are calling me again to check one more time. I live 35 miles from dealership and have finally given up. Great job! Herb chambers. Keep it up!

"Excellent Customer Service"

After reviewing Herb Chambers website for used Ford Explorers I went to the lot to see what they had. I had all of the intentions of buying a used Explorer. As soon as I arrived at the dealer I was met with salesman Paul Scannell who greeted me and asked if I needed any assistance. I explained to him what I was looking for and he matched it perfectly. Instead of leaving with a used Explorer Paul sold me a 2017 Ford Explorer XLT. Paul was extremely helpful throughout the entire process and clearly knows his Ford vehicles. He had a great personality and was not pushy at all. In addition all of the members at Herb Chambers Ford of Westborough were friendly and had very positive personalities. Would highly recommend this place to friends and family.

"Ford Escape"

I just bought a 2017 Ford Escape from Herb Chambers Ford in Westbough. The whole experience was great. Paul Scanel was wonderful treated me like family. I cant say enough good things about Paul. I would recommend all my family and friends to go to Herb Chambers Ford Westbough.

"Preowned 2016 Ford Explorer Limited"

05-23-2017

I came into Herb Chambers Ford of Westboro for a specific vehicle. I had shopped other dealerships leading up to this one for vehicles in the same price range. I could not get a dealership to give me a fair value for my trade, or a decent interest rate, or an affordable monthly payment. Not only did this dealership do all of that, I really felt comfortable with their no pressure atmosphere. Marie was an awesome saleswoman and the finance manager was by far the best in New England. He was very nice and was honest with me and treated me with respect. I cant wait to buy a second vehicle their. Maybe a Ford Raptor or Expedition!

"Great Service!"

Just signed the papers on my new Ford Explorer. We had actually already put a deposit on another car at a different dealership and ended up backing out due to the customer service. We ended up at Herb Chambers where we met Marek and Ethan. Both men were knowledgable, engaging and extremely professional. The car was priced fairly and we request a few minor items be fixed. Ethan communicated with us throughout the entire process and was extreamly transparent. Overall, it was a stress free process and I am really happy we ended up at Herb Chambers.

"Purchasing New Vehicle"

05-01-2017

Overall I had an excellent experience purchasing my new Ford Explorer XLT @ Herb Chambers Westborough Ford. The GM (Don McEwen) was very involved along with the Business Manager (Ethan Rawson) and the direct Sales Associate (Lorenzo Catalina). Ive been a Jeep owner for over 30 years and now happily driving a Ford. Im really satisfied with the vehicle and the overall dealership. Dave Cooper

"Easy To Work With"

03-29-2017

Justin was very easy to work with and made for a smooth process. He was responding to me on his day off and was a very quick, efficient negotiation. No hassles.

"Awesome Guys!"

03-22-2017

These guys are awesome, they escorted me from the moment I stepped in till the moment I stepped out.

"Top Notch!"

03-05-2017

Just purchased our second new Ford from the team at Herb Chambers in Westborough. Just like last time, the experience was top notch. The sales team that we worked with Amanda (online), George (salesman), and Josh (manager) were all tremendous to work with. This is the second new Ford weve purchased from George in a little over a year, and both have been very painless car buying experiences. George is exceptional and I give him my highest recommendation if you are in the market for a new Ford. They have proven themselves to me and my family to be THE place to purchase for us, and we will definitely continue giving them our business. Excellent place to buy a new Ford!!

"New Taurus"

02-15-2017

Did my Internet Homework, Had been shopping used, Herb Chambers gave me an Instantaneous Internet offer that was hard to believe for a Brand New 2016 Taurus in Stock Communicated with the internet staff , when I arrived from Wilmington(45 some odd miles) at the agreed upon time , The car was outside and ready to go. Walked in and the Internal Sales Staff ( Lorenzo) greeted me Professionally , and was ready to go for the quick Test ride. I had brought my pay stub, down Payment cash, and the printed Internet offer. All discussions were above Board , and seamless. Put the paperwork in , sales staff and I were there until 10 PM and never did I feel I was being rushed, all questions were answered quickly with no hesitation. Picked up the car 2 days later. The Dealer handled Everything. Im a month into My new Taurus and enjoying every minute of the New Ride! Gas Mileage is above expectation with a Light Foot, Lorenzo has been available for all help and questions, Ive had since the purchase was complete, I would buy there again, no question. Do your Homework and with the Ford Rebates , why buy used with a car already 2/3rds into the warranty. Great Deals to be had if youre paying attention

"All Around Positivity"

01-17-2017

Had our desired vehicle narrowed down and was in contact with 4 dealerships. The entire sales team at Herb Chanbers was great to work with and seamless if I needed something and the particular sales agent I was dealing with wasnt around. We went with one of the new Explorers and my wife and I came in for a test drive with no hassles. Our trade in was looked at while we were out and the paperwork was relatively quick with no headache. The inventory here is great and facilities clean so I wont mind coming back for service in the future.

"All Around Positivity"

Had our desired vehicle narrowed down and was in contact with 4 dealerships. The entire sales team at Herb Chanbers was great to work with and seamless if I needed something and the particular sales agent I was dealing with wasnt around. We went with one of the new Explorers and my wife and I came in for a test drive with no hassles. Our trade in was looked at while we were out and the paperwork was relatively quick with no headache. The inventory here is great and facilities clean so I wont mind coming back for service in the future.

"Awful Service"

I went to Ford in Westborough to get my sticker inspection done and for them to put air on my tires. (Nightmare begin) I waited almost 2 hours, they pulled 4 cars in that came in after me. No one came to check to see if I needed any thing or what. I had to leave because I didnt have all day. After I left I called the store and the woman that sold the car told me I should have looked for her first. I said I was your client waiting for 2 hours there and it is your job to see if I was ok. Starting to think that buying a car from them was a BIG MISTAKE!!!!!

"Buying A Special Vehicle Made Easy"

I am building a Class B RV. The starting point is the van. I needed to order a Ford Transit 350 High Roof 3.5L with optional equipment that a contractor would never order. Herb Chambers Ford of Westborough Ma listened to what I wanted to do and made sure that the vehicle that was ordered would meet my requirements. My salesman David and the store manager Edgar gave me a great trade in and an excellent final price. I am very pleased with my van and have started the conversion. I would recommend working with this team if you have a special order or just want a family car.

"Very Pleasant Experience"

12-14-2016

Very pleasant experience this is the 2nd F150 I have leased there. Salesman Paul was outstanding!

"Herb Chambers Ford Review"

11-21-2016

I went to Herb Chambers Ford of Westborough knowing exactly what I wanted in a new Taurus. Mike Mangrum made the whole process very easy, and was very personable during the test drive, never once pressuring me into any decision. when it came to buy, Mike gave the best deal, with no haggle. When I went back to pick up my car, Mike had it polished and shining to perfection, and explained all the features in great detail, making driving away a very joyous experience! Great people all around at Herb Chambers Ford!

"The Way A Dealership Should Be"

09-19-2016

We bought a certified pre owned car from Herb Chambers of Westborough about 2 months ago.The car had problems with starting and other issues. This dealership took car back,put us into another deal with missing a beat.Some say they had no choice,but the fact is they did with no hassles at all. Hats off to all involved at this dealership.

"Dont Waste Your Time"

I recently purchased the Focus RS off the showroom floor in June. I will start with the fact that there was a 10k mark up on the car due to ADM. I expected a markup with it being a special order. I thought 10k was a little much but after talking with the finance guy Bill he was able to make everything a little better with warantees and what not. Fast forward about a month later and I wound up hitting a pothole which I thought was no big deal seeing that I had the tire and wheel package. So i go in on August 8th to try and get my rim looked at and figure out what will be done. I speak with Lisa and they take my car in, take pictures and send me on my way. Mind you I have to drive on the damaged rim and a tire that barely hold air. I was told that she would send in the pictures to IAS to get the claim started. I call back a day or two later to find out the progress and she tells me she is still waiting for IAS to contact her. Fast forward to Monday the following week I call her at the end of the day to check progress of the claim and she is still waiting. I proceed to call IAS and they tell me that the pictures were never submitted. They tell me that if I submit them through there application that it should be approved within a couple hours. I send the pictures and sure enough the next day the rim is approved for replacement and Lisa finally calls. Now to my service appointment. It takes a week for the rim to come in. No big deal at this point. I bring the car in to have it replaced, it takes about 1.5 hours and then Im on my way. I thank Lisa and tell her she should probably use the app if she has anymore claims as it gets approved in hours. I drive my car home, park it and notice a scratch on my bumper. I call up Lisa again and she tells me to bring the car down so the service manager can look at it. I get to the dealership and the service manager walks outside and looks as if he cant be bothered. I tell him I brought it in for the rim and noticed the scratch when I got it home. He basically tells me that there is no way it was done while in his possession and that he wasnt going to fix it. Its kind of a coincidence that this is on the same side that the rim was replaced. I bring the car back home and called service again to try and find out if it was identified when the car was taken in. I was told that they would have to talk to the tech and get back to me. Its now been over a week and I havent heard anything about it. I got a call from customer service and explain how everything went and they tell me I would be contacted by the General manager. Three days later I call and finally talk to him and he says he would look into it. Three more days and I have to call again and I talk to the assistant manager and he tells me they dont document anything when it is taken in and there not going to do anything for the car. Steer clear of them as they just want your money.

"Dont Buy A Special Order Car"

I recently purchased the Focus RS off the showroom floor in June. I will start with the fact that there was a 10k mark up on the car due to ADM. I expected a markup with it being a special order. I thought 10k was a little much but after talking with the finance guy Bill he was able to make everything a little better with warantees and what not. Fast forward about a month later and I wound up hitting a pothole which I thought was no big deal seeing that I had the tire and wheel package. So i go in on August 8th to try and get my rim looked at and figure out what will be done. I speak with Lisa and they take my car in, take pictures and send me on my way. Mind you I have to drive on the damaged rim and a tire that barely hold air. I was told that she would send in the pictures to IAS to get the claim started. I call back a day or two later to find out the progress and she tells me she is still waiting for IAS to contact her. Fast forward to Monday the following week I call her at the end of the day to check progress of the claim and she is still waiting. I proceed to call IAS and they tell me that the pictures were never submitted. They tell me that if I submit them through there application that it should be approved within a couple hours. I send the pictures and sure enough the next day the rim is approved for replacement and Lisa finally calls. Now to my service appointment. It takes a week for the rim to come in. No big deal at this point. I bring the car in to have it replace, it takes about 1.5 hours and then Im on my way. I thank Lisa and tell her she should probably use the app if she has anymore claims as it gets approved in hours. I drive my car home, park it and notice a scratch on my bumper. I call up Lisa again and she tells me to bring the car down so the service manager can look at it. I get to the dealership and the service manager walks outside and looks as if he cant be bothered. I tell him I brought it in for the rim and noticed the scratch when I got it home. He basically tells me that there is no way it was done while in his possession and that he wasnt going to fix it. Its kind of a coincidence that this is on the same side that the rim was replaced. I bring the car back home and called service again to try and find out if it was identified when the car was taken in. I was told that they would have to talk to the tech and get back to me. Its now been over a week and I havent heard anything about it. I got a call from customer service and explain how everything went and they tell me I would be contacted by the General manager. Three days later I call and finally talk to him and he says he would look into it. Three more days and I have to call again and I talk to the assistant manager and he tells me they dont document anything when it is taken in and there not going to do anything for the car. Steer clear of them as they just want your money.

"Sales Experience With Ara Tashjian"

06-14-2016

Ara was extremely professional and knowlegable salesman. He was very articulate in all aspects of the buying process. Very cordial young man. Next time I go to buy another Ford, I will ask for Ara Tashjian. "Class Act!"

"It Was A Pleasure"

We just traded in a 2007 BMW 328xi with over 130k miles and purchased a low mileage 2013 Ford Explorer XLT. Our salesman Paul Scannell, and the Finance Mng Bill, could not have been easier to deal with. It was a quick & painless experience. This was our 1st purchase with this dealership. It was all positive.

"Fantastic Customer Service"

06-03-2016

WE received fantastic service from Paul Scannell at Herb Chambers Ford of Westborough. He listened to our needs and facilitated everything quickly. He couldnt have made it any easier. We are thrilled with HC Ford as well. We purchased our first Explorer there back in the early 2000s and have been happy with the service ever since.

"Terrible Service"

Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke something. One recall they snapped my glovebox and e other they did not screw back on my door panel; not the service you would expect when getting a mandatory recall done. Asking simple questions about warranty issues gets you a sarcastic and care free answer from the service manager. When speaking with the general manager about my concerns he stated since I didnt buy the car there and he didnt make a profit he has no interest in my concerns and doesnt care how poorly treated I am by his staff. The recalls sent to me said go to the nearest authorized for dealer, but apparently Herb Chambers is exempt and will only care about you if they are taking money out of your pocket. Would never refer anyone to bring there car here for service.

"Buying Experience The Way It Should Be"

03-18-2016

Recently my search for a 2016 Ford Fusion AWD was made seamless with the efforts of Eric Rafter, David Chaplin and all others involved within Herb Chambers Ford in Westborough. My search started with all my vehicle specs put together and me sending out to approximately 8-10 dealership inquiries for best pricing. I received a majority of them back with less than attractive offers, except for one. Herb Chambers put the initial deal together that was both fair and exactly what in wanted from their stock inventory. Communication was great through the whole process even as i pulled out of the lot with the vehicle of my choice. This is the buying experience the way it should be without feeling taken advantage of. Wish I could afford to buy a second, but when it is time, i will go back expecting the same.

"My Sales Experience At Herb Chambers Ford In Westb"

12-08-2015

Went to inquire about a 2015 F-150 At Herb Chambers Ford in Westboro. My sales person (Marie Hamilton) was outstanding. This sales experience was the best I have ever had, and I have had a few over the years. This was the first time I ever sat down with a sales person at a dealership who took the time to fully understand what I was looking for, both in the product and financial side of the transaction, and then..., got it for me! Marie is an asset to Herb Chambers and I hope she is recognized for how well she represents that dealership and Ford Motor Company. In terms of what could be improved in my sales experience? Absolutely nothing! Thanks you Herb Chambers and thank you Marie Hamilton!

"New Lease"

Hi, I just wanted to send a note about Marie Hamilton. Marie assisted me with the purchase of a new 2016 Fusion in October 2015. Marie was very thorough and understanding. A pleasure to work with. I recommend her and Ford of Westborough. This is my second Ford vehicle purchase at Ford of Westborough. Thanks Again! Rich-

"Satisfied And Beyond"

10-13-2015

Hello, to all who read this review. I would like to start off by saying George Asares is phenomenal he had his hands full when I walked through the door. Just been divorced financial trouble in need of a new vehicle and George at Herb Chambers Ford of Westborough said dont worry I will get it done! He did thank you George!!! My buying experience was far better than I could imagine they listened they went through many banks and in a couple of hours I drove out in my new F-150 Limited they have earned my respect and gratitude for the hurdles that were ahead of them and Most Important the team at Herb Chambers Ford of Westborough pulled it together as they promised meaning they Stand behind there commitment and have earned me as a repeat customer when the time comes for another truck!! Thank you, George Asare and Herb Chambers Ford of Westborough John L. 10-09-2015

"Service Department"

Very clean! Nice waiting area! Dave at the desk was fantastic & friendly! My car was done in 40 minutes on a Saturday, washed, vacuumed and Windows cleaned! My 5,000 mile service! $40!! Yeah! Im happy!! My Salesman Paul Scanlon saw me, came over said hello and asked if all was well? Bought my car in February and now nearly October, he remembered me and even with a new customer in tow, took a moment to say hi! Good folks, service and I love my car!!!

"Herb Chambers Ford Of Westborough Is Amazing!"

This was the smoothest car buying experience Ive been through. I was treated like their one and only customer at all times. George and Mohamed were incredibly helpful, friendly and knowledgeable. I will certainly be coming back to this dealership for my next car. Thanks again to everyone at Herb Chambers Ford of Westborough!

"Paul Scannell, Great Upstanding Guy"

03-16-2015

great man, did not forget about me after the sale was completed.

"The Service"

12-24-2014

This dealership is simply a cut above the rest. I visited a few different ford dealerships and the others didnt even come close to Herb Chambers ford. George A. is the guy to see, he will simply make it happen for you. He treats each sale with a deep sense of care, and by the end you are friends with the guy. George A. is the best salesman there, if want all business with a genuinely good guy. I just abought a brand new truck and the whole experience was perfect. Herb chambers Ford, ask for George A, youll walk away with the car of your dreams, and deal of a lifetime.

"Outstanding Service And A Accomodation"

11-12-2014

Paul Scannell found the new car we wanted and delivered to us personally answered all questions and invited to call him anytime to ask more. It ws efficient courteous and professional. follow up was a pleasnt surprise that demonstrated that care is a priority. This is not the forst new ford we purchased from Paul.

"Best Car Buying Experience"

10-13-2014

Never enjoyed buying a car, however I have to say Paul Scannell assisted by Mohammed made things as easy and enjoyable as possible. I did have a choice in my purchase and Westborough Ford was who I decided on. I bought a F-150, my first after coming out of an Avalanche which I loved. No regrets, Paul made it easy and efficient and most of all I felt I was treated fairly in the deal. Changed my whole perspective on buying a car. Ill be back.

"Thank You George Asare"

10-10-2014

I just bought a Mercedes-Benz GLK350 from Herb Chambers Ford of Westborough. Not only am I absolutely in love with my new car but I couldnt have asked for a better car buying experience. My husband and I shopped around at a few different dealerships before going here and the service that we recieved with everyone especially George was beyond excellent. He was very friendly and professional. He wasnt at all pushy. He was completely knowledgeable about any and all of our questions and he made sure that we left completely satisfied. That is the main reason that we decided to purchase our new car from this dealership. Any future car purchases that I will be making will be with Herb Chambers Ford of Westborough. I definitely recommend any and everyone looking for a GREAT car buying experience to go pay George a visit!!!

"Awesome Service, Great Team Work"

10-06-2014

Herb Chambers Ford of Westborough is a great place to buy a car. I just leased a 2014 F-150 for a great deal and the customer service from Paul Scannel was very professional and he was on his game! He worked with me to get the best deal I could possibly get. I highly recommend buying from Herb Chambers Ford of Westborough.

"Thank You George Asare & Herb Chambers Ford"

10-06-2014

I just bought a beautiful 2014 F-150. Thank you Herb Chambers Ford of Westborough !!! I would like to thank George Asare especially, for his excellent service and professionalism. If you want a top notch salesman .. ask for George. He delivers what he promises! A Class Act for sure!! I have bought several new vehicles in my lifetime and I have to say Herb Chambers Ford of Westborough is hands down, the BEST dealership I have ever worked with. The Finance Manager, Justin McElroy was prepared and made the paperwork as painless as I have ever seen. I would also like to thank Tom Quirk for his outstanding management and leadership. Obviously he is the glue that holds this wonderful group together. He runs an awesome operation. Thank you !!

"Great Experience!"

09-16-2014

Great experience and great deal. Very knowledgeable staff.

"Love Our New F150!"

09-16-2014

My wife and I owned a 2005 F150 with 175K+ miles that needed a little service done. Long story short, there were a few more issues with the truck than we had anticipated and the repairs were more than we had planned on spending for a vehicle we were planning on trading in, in February or so. We took a look around the lot to see what was available for options, and found a beautiful F150 STX that suited our needs. Paul Scannell helped us out immensely,was not pushy and didnt try to sell us something we didnt need or want. He really made the whole process easier than we had ever experienced at any other dealership. We were given a great deal on the new truck, and a good value on our trade-in. We would highly recommend Herb Chambers Ford in Westboro , and especially Paul Scannell to anyone who is looking to buy a new vehicle and doesnt want to put up with the stereotypical high pressure sales tactics used at other places. Thanks for everything!

"Wicked Awesome Service"

08-29-2014

The title says it all. Paul and Justine were fantastic. The sales and financing process went seamlessly. I couldnt have asked, or expected better service. Five stars all-around.

"Great Old Car / New Car Experience"

We dropped off our 2005 F150XLT for diagnostic service on Thursday and had a detailed analysis by noon on Friday 08/01 ... The needed repairs were more that twice the value of the truck and the timing of the new expense was just wrong. We have always had a quality experience with the Service Department @ HCFW, but which direction does your "dollar over time" give you back the most value. Heather Stolberg (Service) , Paul Scannell (Sales), and Edgar Rivera (Finance) were instrumental in helping us bring all variables to the table that put us in the best possible position. Thank you Heather, Paul, Edgar! Proud owners of a New 2014 F150STX in Sunset Metallic ... : )

"Great People To Deal With"

07-28-2014

I want to thank the staff of Herb Chambers Ford of Westboro for the help I was given on my choice to lease a new Ford Escape, especially George Asare and Justin McElroy. I couldnt be more pleased with my new Ford Escape. I hope everyone has a wonderful experience at this dealership, like I did