"No Honor- Herb Chambers And Herb C. Milbury Dealer"

My overall grade for Herb Chambers is a "C", and "D" for this particular dealership. Let me describe the experience. I reached out to one of this Herb Chambers dealership with a request to lease two vehicles. I began my negotiations with the staff, in order to understand and outline the metrics that would be used to define the terms of the sale/lease. For instance, money factor that relates to interest rates, MSRP (i.e., manufacturers price), the minimal residualized MSRP (i.e., the bank dependent depreciation prediction), dealers fees, and most importantly, the "Invoice/Selling Price". Unlike some customers, I go above and beyond to learn and understand the terms of a deal before negotiating. This also allows me to avoid taking a day out of work before going to the dealership (I am a healthcare provider). After several days of learning the formulations, drafting each scenario out in paper, I engaged the staff via email and phone, and after four days the staff finally proposed an offer that they stated would be "honored" for two days. They did not honor the deal... but the story goes on. As a conservative and non-impulsive consumer, I waited until I received formal documents that confirmed the offer, which along with the promise to "honor" that offer, assured me that it was a "done deal." This was reason enough to take time off of work and to travel to the dealership. The result of my travels and time were anything but a sealed deal. After days of emails and calls, and hours of back-forth travels, the dealership did not "honor" the offer. Their response...A "mathematical error". Math is a core element of my profession and so, it was unclear as to whether there was truly a "mathematical error". Surely, they could have further discounted the "selling price" or evaluated another bank for rates that may have deviated from the estimated. Or, perhaps they could simply have honored the straight-forward math, which was embodied in the proposed offer. Dealerships have a way of trying to confuse consumers by mixing up a lot of terms and mathematical formulas. Many of the large dealerships (e.g., Herb Chambers) have financial software/computer programs that are able to shift the numbers around, and this process is often used to favor the dealer. In the words of the manager at this site, "if it had been a $500 discount maybe we could honor it, but any more than that... we cant"... Contractually, there may have been something here, but at the end of the day, it is far better to share the story so as to help many of you avoid the same situation. Ultimately, I do not believe that it was acceptable for an organization that markets itself as a "customer first to disregard the honorific proposal. The second vehicle that I was actively negotiating was actually given to Mr. Herb Chambers personal pilot, while I (the customer) was expending mental energy, physical energy as it relates to my travels, and time in the negotiation process of the vehicle, which had already depreciated 11% (i.e., lost value) from the moment it was driven off the lot by the corporate employee. I contacted the manager and corporate office to share my concerns and experience, but those discussions did not seem constructive. Instead, I received similar sales conflict resolution approach where numbers were re-worked in favor of the dealer. I received a classic response, "most dealerships wouldnt even bother to call or apologize, but I wanted to call you because we are different." I also received a unique response, "you shouldnt have been told that Mr. Chambers pilot had the vehicle." I appreciate the transparency as to the latter response, but it doesnt change the overall experience and bad business. Herb Chambers personal assistant called me to try and preserve Herbs reputation, but there was no follow- through. Why would a billionaire care about losing a customer. They went on to drag me along for a second time (3+days)... insanity..

"Great Experience"

Purchased used 2008 GMC Envoy-- Terrific salesperson Pierre from the Fiat showroom-- there was no high pressure tactics. Usually sitting in the finance office is the worst part, but Nathalie was great, got the best deal for me with warranty and interest rates. Would buy another car there just because of what she did. Overall one of the best car buying situations that I can remember.

"Best In Class Sales Services"

To me, buying a car is a stressful process, but the entire team (sales, front desk, finance, GM) at this dealership made our experience amazing. Dave Lachina was our sales consultant who was extremely patient, knowledgeable and helpful in assisting us purchasing the perfect car. The GM, Doug Magliozzi, was more than accommodating ensuring we get the best price and a great car. They also offered us a loaner until the car registration was complete. The fact that this dealership processed all the paperwork (finance, registration, plates) and I didnt have to do anything but drive the car away was so helpful! Couldnt be happier with the services the team at this dealership provided. Thank you to all of you for your professionalism!

"Excellent Customer Service"

Dropped in one Saturday afternoon to look at a used Taurus they had. Pierre Tomas came out of the showroom to greet me and my son. He showed us the car and let us take it out with no appointment, no demand for a deposit, and no pressure to buy. Just copied my license, handed us the keys and that was it. When we came back, we talked a little bit about the car and me and my son left. No pressure from Pierre for a deposit or anything, he just gave us a card and wished us good luck in our search. A few weeks later I booked an appointment through an online car search website to drive the car again, not realizing it was the same car at the time. After they called to confirm, I realized that it was the dealership where Pierre works. I called him and asked if he could be there for my visit. This time I brought the whole family, and Pierre had the car ready to go when we arrived. We went for another test drive and again no hassles from Pierre. I got home and decided to buy the car, called Pierre and he handled the whole deal perfectly. I had told him my concerns after the test drive and he had the car looked at by the service department. A problem was found and repaired with Pierre keeping me informed of the repair progress right along. The only thing that bothered me a little was waiting for paperwork one evening, but David did the best he could and took care of me as soon as he finished finding financing for another customer. The delay wasnt anyones fault, it was just a busy evening. The waiting room was very comfortable and Pierre and David did what they could to move things along and get us on our way. We came to get the car on a Saturday and unfortunately some parts hadnt arrived as hoped, so they gave we a new Jeep Renegade full of gas as a loaner. Pierre called Monday afternoon and told me my car was ready and when me and my son arrived he pulled it out of the showroom garage shined up and ready to go. We exchanged keys, a handshake and some kind words, and we were happily on our way home in my newly purchased car. Ive got to tell you that customer service is a big deal to me. Earlier the same week I cancelled a purchase at a different dealership at the very last minute because of poor customer service. That dealership tried to give me the used car dealer treatment after I drove 80 miles round trip to pick up paperwork one night to help with their end of month count. There was none of that nonsense from Pierre at Herb Chambers, he was professional and courteous at all times. I highly recommend Pierre and Herb Chambers of Millbury and plan to visit them the next time Im in the market for a car, which should be next year. Whenever the time comes, you better believe that Ill check in with Pierre when I start that search. Good customer service leads to repeat business, and Pierre Tomas has earned my repeat business. Thank you again Pierre and Herb Chambers of Millbury. Nice job.

"Great Sales Team"

04-09-2017

I wanted to Thank my salesman Rob and the managers for such a great experience in purchasing my new Jeep Grand Cherokee. They were just awsome

"Scott, Pierre, And Brett Were All Wonderful To Me"

02-09-2017

I bought a beautiful fiat in Oct 2016 I had a problem with a tire due to my frequent long drives and they took care of it Immediately. Incredibly helpful and responsive when I felt incredibly overwhelmed.

"Safety Recall Repair Experience"

02-01-2017

I brought my car in for a safety recall service and was most pleased with the level of service I received here. Not only did the service dept. provide me with a free loaner car while repairs were being done--they were able to finish repairs in a timely fashion. I would like to mention my service advisers Brett, Josh and service manager, Charles who were attentive to all my needs and dedicated to their jobs and good examples of efficient customer service. They are all an asset to this dealership!

"Fiat 500 Fix"

I recently had my Fiat 500 repaired at this facility for a reoccuring safety recall issue(clutch failure)..Not only was the repair work completed in a timely fashion but the service staff at this dealership were professional, efficient and courteous through the whole process! They provided me with a loaner car at no charge and worked through the safety recall issue directly with the Fiat Corporation until my problem was resolved. Special recognition to Service advisors Brett, Josh and service manager Charles..They were all instrumental in making my service experience a truly satisfied one.

"Excellent Experience"

My experience was very good. Patrick Osborne was very knowledgeable about the product and the buying process was quick and easy. Even though my purchase was not a Maserati, I was treated with courteous respect.

"Great Dealer"

Great communication and no pressure. Salesman was available and knew the product answered all questions.

"Retired"

08-09-2016

I recently purchased a new Dodge Challenger and the salesman (Rob) and the financial person (Karen) who was unbelievably helpful in getting the best financing and advice. I would not hesitate in buying another vehicle from Herb Chambers.

"Great Experience Purchasing A New Car"

I had a great experience purchasing my car from here. They were able to give me more for my trade than another dealer and beat their new car price by $4,000. David Lachina was a pleasure to work with.

"Easy Car Purchase"

01-21-2016

My wife and I visited to see a used Volvo. David Lachina helped us and took us on a test drive. He was very friendly and professional. We purchased the car and David walked us through all the steps. He was helpful but not pushy. It was the easiest car buying experience we have ever had!

"Awesome Genuine People"

I visited Herb Chambers Chrysler, Jeep, Dodge and Ram of Millbury on the 20th of Novemeber. Being in sales, I was really interested in just getting a good deal with little to no effort. The purchase was for a 2015 Ram Procity for my fathers company. I am familiar with Herb Chambers and trusted that they would make the process easy and that they would take great care of me. I have to say that I am blown away! From the second I walked in and Met the Sales Manager Lou, who then introduced me to our product specialist Eric, to the very end of the process, my expectations have been far exceeded. Everything was full disclosure and I didnt catch even a second of them playing any games or trying to one up us. When it came to financing, our business manager, Pat, made it super easy as well. He got us a phenomenal rate and made sure that we we understood what everything meant. Its extremely tough now a days to find a dealership that truly listens and cares about what the customer wants and needs. At Chrysler, Jeep Dodge and Ram of millbury they really hit the ball out of the park. Thank you everyone. We will be back!

"Outstanding Sales Reps"

10-23-2015

I first contacted this dealership via the Internet after I spotted a used model they had that interested me. I was promptly contacted by Melanie, the Internet sales manager, who let me know some more info about the car I was interested in. I was physically unable to go look at the car or commit right away because I had been in a pretty bad auto accident, which was why I needed a new vehicle. Melanie took the time to consistently stay in touch with me, without any pressure, to just update me on the status of the car I liked as well as to see how I was doing. Several weeks after my first contact with Melanie, I was finally able to commit to an appointment to come look at the car but unfortunately the particular car I wanted was no longer available, having been sold just a day or two before my arrival at the dealership. At the dealership, my wife and I were greeted by Tom Sanderson and Nelly Lamaj, who was new and shadowing Tom during our appointment. Tom and Nelly were very knowledgable about the brands they sell, also they were quick to get answers from other sources if they didnt have it themselves. Due to my physical health I was unable to run around the lot with Tom but he was great as he showed my wife the different cars and Nelly was courteous and kind as he stayed with me. After going over different options we settled on a great certified pre owned vehicle that was the right price and everything I wanted. Paperwork was quick with Steve and we wrapped everything up and left the dealership feeling good about the service we received. We will definitely consider returning for another vehicle when that time arises and will recommend this location to friends and family.

"Great People"

10-09-2015

This company saved me from a very big but devious dealership. Everyone there was upfront with me. Tom Sanderson was a great sales person. Very friendly. Told me what I could afford. I felt there was no run around. Mike Nicoletti did an awesome job at getting me approved and out of an terrible contract. He went out of his way to give me what I needed to be able to afford a new car. and extras. Thank you Tom and Mike so much. You have made me very happy. My husband bought a Jeep from you and now I have. You now have 2 loyal customers that will spread the word.- Melissa B.

"Awesome Experience"

10-09-2015

My wife has purchased a Jeep Cherokee from Herb Chambers. I liked her Cherokee so much that I went down to purchase one for myself. Michael Jenks was my sales person, and he and the rest of the team were awesome to work with. I went in with a goal for my trade-in and purchase, and they worked with me to make that happen. Couldnt be happier with the purchase experience. Perhaps the fastest process Ive ever had in a dealership. Highly recommended!!

"Excellent Service"

06-15-2015

A huge thanks to the sales manager Mike, for going above and beyond our expectations. We are completely satisfied with our new 2015 Ram. Also a big thanks to Brett, our salesman. You guys "rock". We will definitely recommend your dealership to others. Thank you

"Great Service From Eric Zewiey"

05-19-2015

I was very hesitant to buy a new vehicle, but the minute I walked into herb chambers of Millbury and Eric Zewiey greeted me I knew I would buy a vehicle from them. He was a great sales person, loaded with good information. I would highly recommend going to herb chambers and having Eric Zewiey help you purchase the vehicle of your dreams and make the experience perfect.

"Great Service, Willing To Work With U On Price!"

I went to quite a few dealerships in my area & by far this was the best one! Claude Lemoine & Aj Rosetti made me feel welcome & were willing to work with me & help me get the price where i couldnt say no! Great service all around Claude even raced my lil one to make her happy!! I highly recommend them!

"Great Place To Buy From!"

11-24-2014

I recently purchased a 2014 jeep wrangler through Tom Sanderson and may I just say that he was the best sales associate I have ever have had the pleasure of working with. Every other dealership I went to, the associates were pushy and rude. Tom was not only extremely helpful but very patient with me. I havent had much experience with buying a vehicle before and he helped me through the process.I was looking for something used but instead bought something new. I will be coming back in spring to trade in a vehicle and have recommended him and the dealership to everyone I know who is looking for a new car. Thank you Tom!! :)

"Bad Experience"

11-11-2014

Not sure how this dealer has such a high rating. I had a horrible buying experience from here when buying a brand new jeep. I feel like they care only about making the sale. I was stood up by a manager and got no response from them through email

"Outstanding Service!"

We drove in with a car that was literally falling apart and within minutes they turned a frantic moment into a pleasant experience. We will definitely recommend them to others and will also be ordering a Ram 3500 from them. Many many thanks to Mike Nicoletti, Michael Jenks and AJ for all of their help. They went above and beyond our expectations!

"My 1st Purchase At Herb Chambers"

My overall experience was great. The vehicle (2014 Jeep Cherokee) was what I was looking for and priced lower than some other dealers. Everyone went out of their way to see my needs where being met. I couldnt have asked for anyone nicer than the two sales guys (Claude Lemoine & John Shaw) that teamed up to help me out. We will definitely give these guys the 1st shot when we are ready buy again.

"Amazing Car Buying Experience!"

10-07-2014

Buying a car can be a very stressful and scary process. I was in a car I did not like and had a not so great experience purchasing that vehicle. I wanted to get into something newer and loved the new Fiat 500L, but thought with my credit and negative equity on my car that purchasing new was out of the question. But I contacted Herb Chambers Fiat of Worcester and was contacted right away by Julie Dube in the Business Development Center and she was very friendly and responded to all of my questions promptly. I set up an appointment to meet with a sales person at the dealership just to take a look fully not expecting to purchase anything or just seeing if it was even a possibility. When I arrived at the dealership I met with Frank Salce who greeted me warmly and offered me ice cream, or a coffee/espresso! :-) So far so good! He then proceeded to show me the Fiat 500L and was very knowledgeable about the product and showed me everything about the vehicle inside and out. We then took the vehicle for a test drive and I immediately fell in love with the car! So there was not much he had to say to me when we got back to sell me on what a great car it was. But Frank was very understanding of my situation and genuinely took an interest in helping me get out of my current vehicle into driving something I would actually enjoy driving everyday. I then met with Jason in the finance department who was also amazing! The financing part is always the most nerve wracking experience and he explained everything to me and did all he could to get me the monthly payment I would be comfortable with. What was amazing is that I was able to get a loan at 4% when my previous car loan was at 11%! After I was done with financing I just had to wait a couple of hours for the car to be detailed and again met with Frank for any last minute questions and a walk through of the vehicle to make sure I was happy with it before driving it off the lot. Frank was a true gentleman through the entire process and I would certainly recommend this dealership to anybody interested in purchasing a Fiat! I love the car and look for any excuse to drive it! I will definitely be back when I am ready to purchase another vehicle down the road. Highly recommended!!

"Honda Crv"

10-02-2014

I would highly recommend working with this dealership. They are fantastic to work with. There is no pressure to buy and the staff is excellent. I worked with John Shaw in sales and Jason in finance. They both made the buying process so easy. I look forward to working with them again in the future.

"New Lease - Jeep Grand Cherokee Ltd Diesel"

07-29-2014

Mike Nicoletti, Tom Sanderson, Mike Jenks - 3 of the easiest people to deal with. They made our transaction the quickest, easiest ever. We didnt wake up the next day wondering if we made a good deal - we know we did!

"Great People!!"

07-23-2014

Great Customer Service!!! I worked with Morgan in the BDC. She answered my questions (and there were many) promptly and professionally. She even called me on her day off!! They were very accommodating to my schedule. I would recommend this dealership to anyone.

"Wonderful In Every Aspect."

07-22-2014

I RECENTLY BOUGHT A USED CAR FROM HERB CHAMBERS, MILBURY. PEOPLE THAT I DEALT WITH WERE MIKE NICOLETTI, JASON AYIK, ANDREW LEMOVITZ, AND ESEKIEL IDIAGBONYA. EVERY ONE WAS EXCEEDINGLY KNOWLEDGEABLE IN THEIR PROFESSION, AND THEY COULDNT BE MORE SUPPORTIVE OR HELPFUL. IT WAS A MOST PLEASURABLE EXPERIENCE FOR ME, AND I WOULD NOT HESITATE TO GO BACK. THEY ARE NUMBER ONE IN EVERY ASPECT.

"Big Thanks To Mike N. And Andrew L."

07-14-2014

Big Thanks to Mike N. and Andrew L. Mike and Andrew, Just a quick shout to express my thanks on a great transaction today. I had inquired about the 11 RX 350 with Mike Nicoletti earlier in the day. When I arrived, the vehicle was clean, pulled aside, and had sufficient gas for a test drive. Mike and Andrew were informative, professional and courteous throughout the whole process. At no time did I feel any pressure. The vehicle was sold to us at a great price, and I have no hesitation to send friends and family to Mike and Andrew over at Chambers Chrysler Jeep Dodge in Millbury. Thanks again for all your help!

"Great Dealership"

06-26-2014

My wife and I just bought a Jeep Patriot from them this week. Claude Lemoine did a great job helping find a vehicle that fit our budget. Mike Nicoletti was fantastic at getting us financed, not an easy task, and getting the Jeep ready for us on our timeline. We would highly recommend!

"Dealership Comes Through...very Happy"

06-17-2014

Hello, I had written a review previously with a complaint about not receiving a second key with our newly purchased Chrysler 200 that we had bought from Herb Chambers Chrysler in Millbury MA. Since my review, I would like to say we have gotten a second key at no cost. I would also like to add, that there was a small spot of rust on our car that we had not noticed as we had purchased our vehicle at night and took it home that same night. The dealership also fixed the spot of rust for us and did a wonderful job. Thank you Mike Nicoletti for helping us out and everyone else that helped also. We sincerely appreciate your attention to our needs and will certainly steer friends and family in your direction if they are looking for a vehicle. thank you again, Pam McN

"Unbelievable Service"

06-17-2014

I went there the other day to look at a used vehicle. I was greeted and right away by Claude, a salesman, who provided me with excellent service. The test drive went well and I instantly wanted the car. AJ worked with me to get a price and payment suitable for my needs and expenses. I was able to take the vehicle home that night and they continue to stay in touch with me to provide me with even better service and customer care.

"Great Easy Sales Process, Excellent Staff"

06-16-2014

Ive bought a Jeep here previously and decided I wanted another - so I visited and test drove with Tom Sanderson. Explained I was still at least 45-60 days away...he treated me as if I was attempting to purchase the vehicle that day and kept in contact but wasnt aggressive or pushy. Very knowledgeable and great with buying process; got me everything I needed in the vehicle and followed up after I took delivery to make sure everything was as I expected. I would definitely consider another jeep once my lease is up; the new Trailhawk is top notch and HC Milbury is the best place in New England to inquire and buy!

"No Pressure Easy Car Buying Experience!"

06-04-2014

I went into the Herb Chambers Jeep Dealership on Sat May 24, 2014 Memorial Day weekend to test drive a used Jeep Liberty. I havent owned or bought a car in over 10 years. Salesman Andrew Lemovitz met me at the door. He was very nice, cool and informative. What I liked most about him is is that he pretty much let me figure out which one I wanted. No pressure very easy transaction. Andrew left the dealership open for me after they closed so I could drive in from Boston to pick up my car. I will definitely be buying my next vehicle and referring friends to him and this dealership. 5 stars! Mark Roberts

"Excellent Customer Service"

05-13-2014

Went in with one specific vehicle in mind. Sat down with Claude Lemoine who was one of the most respectful sales people Ive ever met. Did not beat around the bush, was willing to work with me, and most importantly was honest. Ended up getting a deal done, and am very happy I chose this dealership. He even bought me lunch because of the traveling I did to get to the dealership. Would recommend Claude to anyone, as well as the rest of the people that worked with me over there to get something done.

"Awesome!"

05-13-2014

awesome! Working with Tom Mulcahy was awesome! no pressure at all, friendly and knowledgeable. A really great experience. The day I was going to pick up my Journey was Toms day off, he came in and was there to take care of me. How many people do that! I hope in the future when I need to buy again that either he will be there or someone with the same attitude towards customers will be. He made the paperwork go quickly and easily. No problems at all. If any of my friends need to look for a dealer I will tell them to ask for Mr. Mulcahy.

"Sales Manager"

went there to look at a used car ,I talked with the sales manager about a car I was interested in ,he was very rude , ive bought a new jeep in 2008 you people will never get my business again, he should be fired poor business

"Not Pleased!"

The young salesman was great! Good personality, Very friendly. The person that came in to help needs to become more aware of situations as they arise. I was not pleased with him. Never returned my trade in value!

"Great Car Great Buying Expereince"

04-14-2014

I have always been apprehensive about the new car buying process. But everyone at Herb Chambers Fiat helped change that. The entire staff from the sales manager to the finance person and even the person answering the phones was incredibly friendly and helpful. Most especially I want to mention Frank Salace who was always very knowledgeable and informative. He helped steer us through the different options without ever being pushy or trying to sell us more car than we needed. On top of that, I suspect we were probably amongst his most difficult customers of the year; we very quickly and impulsively chose one car after another always with slight variation. Frank just kept smiling and conducted exhaustive searches of the dealers in the surrounding area, doing his best to keep up with our changes. The car we finally ended up with is absolutely perfect and has become my wifes favorite accessory. (a reviewer in London called the pop a "handbag" on wheels). The car is so much fun and everyone at Herb Chambers was so great that we will be back next year for our daughters graduation present.

"Awesome People Great Experience!!"

03-31-2014

I came in just looking for something a little bigger for my growing family. I worked with mark who was fantastic great knowledge and a wonderful personality. I ended up getting a 2013 Chrysler 200s which im in love with! Jason in finance went above and beyond for me pulling out all the stops and making me one happy girl!!! Thanks everyone for a great experience!!!!

"Wow About Sums It Up"

03-21-2014

My husband and I have NEVER found the car buying process pleasant. From pushy/dishonest salespeople to condescending finance folks, buying a car, frankly, sucked. That standing opinion changed with our recent purchase of a Fiat 500 Pop. Frank Salce was knowledgeable, open, friendly and funny, and went to all lengths to match us with the right car, at the best price and in a timely fashion. It was like buying a car from a dear friend - a complete 180 degrees from our previous experiences. Would we consider another car from this dealership because of it? ABSOLUTELY.

"Buying Experience"

03-11-2014

I have been at several dealerships looking for a car and have left never to return. Until I went into herb chambers chrysler jeep dodge ram of millbury. The sales person Andrew Lemovitz was so helpful and accommodating. He was knowledgeable and never pushy. He worked within my budget and got me the right car at the right price for me. Never did I feel rushed or pushed towards anything else. He made me feel comfortable and that my business mattered even though I was looking for an affordable used car. He got me the best deal for me and I left happy in my new vehicle. I recommend him to anyone looking to buy car who wants a good experience. You will leave knowing you were well taken care of and that you werent screwed with. Because of Andrew I will be a repeat customer at herb chambers chrysler jeep dodge ram of millbury.

"Fabulous Experience"

01-30-2014

Nas was beyond helpful. Our car died on the highway so we needed a new car immediately. We had rented the Fiat 500 in Ireland many times and loved it . NSA was able to get a test drive, finance and the car detailed in just a few hours. We drove the new car home that day. He did cartwheels for us and we so appreciated his effort. The whole process was seamless because of the staff, mostly Nas, who knew the product and the process to get us back on the road. He made a very stressful situation so much better. Would and will recommend this dealership to everyone.

"Excellent Service"

01-27-2014

Absolutely amazing service from my Sales Associate Mark Masuzzo. As soon as I walked into the dealership, I felt like I was at home. It was a quick and easy process working with Mark and Mike, the Sales General Manager. Even having bruised credit, I was approved for financing on my new (used) vehicle. With Mark out on his day off when I picked up the vehicle, his associate Elmer delivered my vehicle to me. His friendliness and willingness to help was second to none. I highly recommend this dealership and will definitely be coming back for future purchases!

"Joe M."

01-22-2014

My sales person Elmer Vosien was outstanding, We could not reach a deal on my first visit But Elmer kept on working for me and ten days later we had a deal on another vehicle along with some unexpected help from Mike Nicoletti the general sales manager with my trade in allowance!! I never felt any pressure to buy from them at ANY time witch was a big plus

"Andrew Lemovitz Is My New Truck Saleman"

01-10-2014

I am pretty particular about what I like to drive when it comes to a pick up truck. I was in the market to replace my 176,000 mile Ford with a "new-used" truck and was making the rounds to the various lots when I met Andy (this was his second week on the job). We discussed what I was looking for, and during our talk I found Andrew to be courteous, knowledgable (in not only what he represented but in other makes and models as well), and most importantly, seemingly truly interested in finding the truck that was right for me. He was right up front in telling me that he only had a couple of vehicles that might fit some of my requirements, so rather than wasting my time he would get back to me if something came up. Over the next week he called me several times to let me know he was still looking, and on New Years Eve day left me a message that he found the truck he thought would be perfect for me. I only had New Years Day off so he offered to come in on his day off to show me the truck and I was instantly sold. I even got a pretty good deal. I have bought many vehicles over the years and this is the first time a salesman has put no effort in trying to shoehorn me into something that wasnt right for me and 100% effort in making sure what he showed me matched what I was looking for. In fact, he told me that when he took the truck in trade he told the previous owner that he knew just the right person to show the truck to. When I told him I was very happy with his effort and the end result he replied: "Youre spending $30,000 for a truck and its only right that I spend the time making sure its the right truck.". If youre in the market for a new vehicle I highly recommend you ask for Andy. If he cant find what youre looking for it doesnt exist.

"Awesome Friendly Servie"

12-26-2013

Went to herb chambers dodge with barely any credit .Thanks to the awesome salesman Andrew Lemovitz I was able to get a 2013 ford focus

"My Experience At Fiat Of Millbury"

12-26-2013

Just want to give a big Thanks to Frank Salce of Fiat.. He was awesome... Made my buying the Fiat so simple. He let me take it for a test drive first then, showed me all the ins and outs of the car and its bells and whistles.. HERB..... i think Frank deserves a BIG raise and a night out for him and his wife........ Thank you again FRANK !!!! :0)

"Spectacular Professional Service"

12-17-2013

As a loyal FIAT fanatic, and an independent professional female, I can truly say that no matter where I move to, I will remain loyal to this establishment! Being treated with respect and receiving honest, informative, knowledgeable, professional service goes a long way. Having conducted business with many dealerships, this one is the diamond in the rough that I recommend all to visit. You will go and be treated like family, you will be very well cared for and appreciated, and you will receive more value than you would expect from the communications and experience. In wanting to expand my horizons and the desire to have a vehicle with more room than the FIAT 500 Sport I love more than anything, my wish was granted when the 500 L was released. But initially I couldnt afford it on my budget. Frank, AKA Frank the FIAT put no pressure on me, but became instantly my business friend. He never forgot me and notified me if there was anything near possible within my budget. A couple months later I went in for service and stopped by to say hello to Frank and to see how everything was going. The next thing I knew, I left with a brand new 500 L that met all my expectations and was within my budget. It was magic. My sister called me and said I was rushing and that as a female, I should have a man with me to make sure I wasnt going to fall for any catches. I ignored this advice because I knew that this is the place where I will receive honesty and integrity during such a significant business transaction. My experience at this establishment has been consistently impressive and these professionals have never let me down. Working the numbers over the course of months demonstrated their true mission which is not just to make a sale and rush you out the door; no, this team works beyond their regular hours to take as long as the customer needs and to guarantee the customer is receiving whatever he or she needs. This is service catered to each individual customer; a rare jewel in this rushed environment we now live in. I will only return here for service and I will always go feeling like I am visiting familiar faces that Ive grown to know and appreciate. Asking how one anothers families are doing is just an example of how personal, and still highly professional, this establishment is. Please visit this location and if you are a FIAT fanatic, you will enjoy the impressive surprise within the 500 L! If you are like me and was hesitant initially about this model, take the time to see its features and you will grow to love it inside and out!