"Excellent Experience"
We worked with Pierce who was pleasant, helpful and knowledgeable. He made sure my requests were taken care of and the car was delivered in perfect condition. We made the trip from over an hour away and would certainly go back for another vehicle. Thanks Pierce!
"Audi Shrewsbury Is The Best Dealership!"
Chito Vongchampa is an amazing Salesperson to work with. Highly professional, courteous, knowledgable and respectful. Very sincere and completely valued my time and patience. He found the exact car I was looking for with the right features- Audi 2018 Q5! He also helped me pick the best color - NAVARA BLUE! Id been to several dealerships but he offered me an amazing price upfront itself that beat most of the dealerships as he found me to be a genuine buyer. We made the deal in less than 25 minutes and the whole car buying experience was wonderful and phenomenal. I would highly recommend buying an Audi through him and from this dealership.
"First, Understand Your Customers Needs..."
My wife and I recently visited Audi of Shrewsbury and were lucky enough to be introduced to Angel Cruz upon our arrival. Unlike many in the automotive business, Angel attentively listened to our specific interests first, and then proceeded to ask us insightful questions to fill in the parts that wed left out. In addition to being polite, professional and a pleasure to work with over the several days that it took to execute our new Audi purchase, Angel was always prompt and thorough in his responses to our requests for any needed information, and made a point of keeping things simple and straightforward for us throughout the process. In the future, I will be specifically recommending Angel to friends, family and colleagues alike. Thank you, Angel!
"Consumer"
great experience from start to driving away with a brand new Q5!
"Audi Owner"
Awful customer service! I purchased 2 cars from this dealership in 2014, a brand new Q5 and CPO A4. I was invited to test drive the new 2018 Q5 and consider trading in my Q5. They called and even scheduled an appointment. When I walked into the dealership it was a very cold welcome. Nobody even smiled at the front desk! The sales rep at the front desk had no knowledge of my appointment. He was very snooty from the time I walked in! I lost all interest in the new car after I talked to this guy! What a change since 2014. I had previously interacted with Fabio in 2014 who was outstanding! But the guy no longer works there. The manager did not seem to care when I asked for him. Not even a smile! If this is how they want to treat returning customers I refuse to do any more business here!! Sorry, but it was an awful experience!!!
"Great Used Car Buying Experience"
From the moment I emailed to enquire about the vehicle to taking possession of it I had probably the most positive Used or New car buying experience I have ever had. I showed up an hour before closing. At the dealership I was greeted by a personable young lady. They had fresh coffee, soda and snacks available. The sales floor was clean and bright. My salesman brought the car around and we took a leisurely test drive. Not once did I feel rushed. Back at the dealership he provided me the Carfax and we went over the cars features. Again very relaxed. We met with his Manager to discuss price. I had done my homework and knew what the car was worth to me. The negotiation process was friendly and professional and the final price was right in line with what I was willing to pay. The business office had already closed by the time we were done so I came back the next morning. The business manager was professional and we zipped through all the paperwork and I was out in under an hour. The car was fully detailed with a full tank of gas. Honestly this was more like buying a car from a friend, very UNLIKE any other car purchase I have ever made. I would like to thank Pierce and San for such a positive experience.
"Awesome Experience!!!"
Awesome experience. Angel was great. Extremely professional and courteous. He even shipped me the right adapter to connect to my iPhone since ether one that came with the car did not work. Highly recommended!!!
"Not Happy With Service Estimates"
I brought my daughters 2009 A3 into Shrewsbury Audi to have a "fuel too lean" check engine code diagnosed. I was happy with the diagnosis, but the estimate for the repair was WAY over priced. The N80 (emissions purge value) needed to be replace. They quoted me $400 for the repair. The part is about $120, so that leave $280 in labor, or 2 hours of labor. I declined to have them do it. Im pretty handy, so I did in myself in less than an hour! Im not a professional mechanic.. Just a guy with simple tools.. Geez guys.. Where did that estimate come from??!!!??? The car also has an oil leak, so they cleaned off the oil and drove and let it run to try to see where the oil is coming from. The car has about 90k miles on it. They told me it was the oil pan and charged me $280. A bit high, but understandable.. They gave me an estimate of $620 to replace the oil pan.. Again, way over the time it will actually take.. There are 20 screws that are easily accessible, it will take me about an 90 mins to do myself. The cost of the oil pan is $180, plus a few bucks for the sealer.. You do that math... I do have to say, the parts department is the best anywhere... Extremely helpful!
"Great Response And Contacted Immediately!"
Send me all the information on the vehicle requested and followed up promptly and suggested that the original information may have been caught in my spam folder. Most importantly they respected my privacy contacted me by via email as requested which was awesome.
"Weird Tactics, But Service Is Ok"
I have had about 4 interactions with the people at this place. One was fantastic, the sales rep (FABIO!) was very laid back and there was ZERO pressure. He was fun and let me drive some cars on my own but didnt make a big deal when I needed to leave, which was great and made me comfortable enough to come back. Really cool dude. But the other times I went the other salesmen were very weird. I tried negotiating on 2 separate occasions for a very fair price, this was within 3 years from each other and the second time was recently, and both times we couldnt come up with a deal. Both times they told me they dont negotiate at all. The first time, they called me several times after the fact to tell me the car had a lower price if I was still interested. Nope, too late! The second car was lowered in price several times, very close to my initial asking price. Not interested anymore, and its too bad because my dad was looking for a car as well but he is looking elsewhere now. Plus, very inaccurate listings for months at a time. There is what, maybe 100 cars on the website at a time? Its not difficult to keep track of these things. One salesman even told me they certified the car even though it was dirty under the hood and inside the car, and had dings and scratches everywhere. Please, you didnt even look at the car yet, why lie about it? My parents even went here ready to buy another car and they were ignored. They bought a new model at a different place the same day. I would go back to Fabio specifically because he seemed genuine, very nice and normal, but otherwise I wouldnt bother with this place if I had to deal with anyone else.The service is nice though, professional and honest.
"Very Professional ; Highly Recommended"
11-24-2014
Worked with Tony Waters over at Audi Shrewsbury ... a true pro. Years of experience and great sense of humor. Dealership has a gorgeous showroom as well. Highly recommended
"Awesome Experience!"
11-24-2014
Just purchased a new Q5 TDI from Michael Fleming. The whole experience was what I had hoped it would be, and then some. Michael listened to exactly what I was looking for, gave me my options and ordered the perfect car for me. The car I wanted was very specific and I was willing to wait as my previous lease was still a few months from being over. Once the car arrived he quickly attended to every detail that we had discussed without me having to say a word (tints, accessories, etc). Two days later I came to pick the car up and it was beautiful! Michael had all the paperwork prepared ahead of time, so the buying process was painless. He even took extra time and got me a better rate than he originally quoted; talk about keeping the customers best interest at heart! This is my first Audi, and the whole experience tells me this wont be my last! If your looking for a dealer that knows their cars, but more importantly knows customer service, I would seriously consider this dealership.
"Great Dealership!"
People always go out of their way to write a review when they have a negative experience, but dont often take the time when they have a positive experience. I guess its because sometimes theres no complaints and nothing to fix. I have been buying Audis from this dealership for years. My sales and service experience has always very positive. In fact, its been perfect. This dealership deserves the highest rating on cars.com (5-stars, A++ ) I hope more happy customers like me find this web site (like I did by accident) and write a solid review of their experiences. Thanks for being a great Dealership Audi Shrewsbury!
"Best Audi Dealership On The Planet!"
If you want a high-quality car purchase experience Audi Shrewsbury is among the best dealerships I have ever had the pleasure of doing business with. In fact I appreciate them so much for making my car purchase experience effortless and fun, I am a return customer. I have purchased two Audis (A6 and TT) and Im already planning my next one from Audi Shrewsbury. The Audis speak for themselves as they are great cars. But what makes you love buying them even more is a professional sales and service staff, who understand their product and their customers needs. The Audi Shrewsbury staff took the time to greet me, let me browse, let me ask questions that in return received intelligent and informative responses. I got to meet the sales staff, the services staff, and management and take test drives at my own pace... with zero pressure, unlike you might get with some other dealerships. The credit in my opinion goes to the Sales staff. They represent Audi, and the Audi Shrewsbury dealership with impeccable performance and professionalism. The sign and drive transaction process was a breeze. Delivery of the car and its condition was perfect! Take a visit there... you wont be sorry. Youll be a happy new Audi owner for sure!
"Bizarre Interaction"
Bizarre interaction I will not blame this review on the gentleman I spoke with over the phone since he clearly has been trained to answer and sell me on a car and their pricing structure ect.. So, I will leave his name out of this review.. I inquired about a Q5 they had for sale, which I then said I live a distance please let me know your pricing structure ect.. We talked certain numbers, as much as we could at least over the phone. I gave him all the information on my vehicle for trade in – he then told me he needed to call me back. Without even saying how much my trade in was, he replied I can’t do much since our cars our priced at what the market is ? (I also told him I wanted to be around 500 or so with car payment) He then said, I have you coming in with a car payment around 700 ?? What ? Number one .. You never even asked me what I had as a down payment ? You asked me what I owed on the vehicle but not what I have saved for a down payment ? Number two.. Never even told me what he would give me for my trade in ? ( I get he needs to see the car ) but at least give me a number .. If your trade in amount is way off that’s one thing but if your close to what I’m looking for that’s another .. Number 3 .. If you do the math – financing full price of the car 38K and my down payment, financing it for 60 months my payment is 525.00 ( at a standard used car rate ) Again, the man was very nice and even cracked some jokes to make me feel connected – I get it ! I’m in the business field/customer service . But really ?? Run some numbers , try to make a deal , and get me in to look at the vehicle , .. Needless to say, I’ve been interacting with a BMW dealership and their customer service is TOP NOTCH !!! And he at least ran numbers and is working with me ¿ So , x3 may be the way to go !
"Avoid - Dishonest Dealer"
The dealer, tried to talk me into a grossly unfair deal betting on my lack of knowledge of the market. He misled me about their inventory and pricing. I do not recommend this dealership for business. Avoid.
"Great Buying Experience"
We recently moved to Shrewsbury from Minnesota. From the moment we met our Audi Brand Specialist, Linh-Chi Nguyen, we knew we would find the Audi Q5 we were looking for. We explained our car buying requirements with an Audi A4 trade in. Linh-Chi had found 2 vehicles for us to choose from on our first followup meeting. Both Q5s met our needs in the price range we were considering and the trade in value of our Audi A4 was top dollar. Linh-Chi helped us through the rest of the process in a highly professional/caring manner as we were still dealing with the process of moving from Minnesota. The Audi Shrewsbury Facilities are Top Notch and supporting staff were friendly and courteous. I would highly recommend Linh-Chi as the go to person when considering an Audi for their next car! She was great and even followed up a few days after we received the vehicle to ensure we were doing well!
"Used 08 Audi A4"
This was my first time purchasing a car from a dealer. Before going to Audi Shrewsbury, I had called to schedule a test drive for a used Audi A4. I worked with Linh-Chi Nguyen throughout the buying process. Linh-Chi was very knowledgeable about the service that was done to the car when purchased by Wagner. When it came to test driving the vehicle, I had a great experience in that I did not feel pressured to get the car back on the lot ASAP in order to finalize the deal. I was able to take my time and ask about any specifics about the used car and make sure that it best fit my needs. I When I decided to purchase my car, Linh-Chi helped ensure that the interior/exterior was "like brand new" before I picked it up from the dealer. Nobody would have ever known that it was a used car until I was asked the mileage of the vehicle. Throughout the negotiation process, the sales team was very open to letting me request that I observe the status of the vehicle myself (Engine, Transmission, Breaks, etc). Finalizing the paperwork was all done by both the Finance and Sales team, which helped make my life easier throughout a busy work week. I just had to review and sign. Overall, I was very happy with the experience when purchasing my vehicle from Audi Shrewsbury. I have direct family members who have also purchased a variety of cars there, new and used. The "no pressure" service and "satisfaction guaranteed" help make the whole experience easy.
"Great Experience"
We recently bought a certified pre-owned Audi A5 from Wagner Audi of Shrewsbury. We found the car online and worked with Tony Waters, their brand specialist. Tony is a straight shooter who made the whole buying experience absolutely pleasant. He offered a fair price and answered all our questions. As we had driven down from CT to buy the car, he even got our car registered in CT and had someone deliver it to us so that we did not have to make a second trip to MA. We highly recommend Wagner Audi, especially Tony.
"Interesting Theme"
I had just about exactly the same experience. They wouldt give me a number on the car I was looking at "call me when youre ready and Ill give you a final number" - Today, I have a BMW...
"Wagner Audi Boylston Edited"
OK, just want to edit my review of WAGNER AUDI rom above. I called Back after I heard no reply to 2 emails. Spoke with Leslie who was pleasant, apologized etc. She had Mike call me to answer my questions. Still havent received pics as promised of what appeared to be a rusty caliper on a pre-owned A8L. Impression: They dont think I am a serious buyer which is unfortunate. Well, there will alway be another car
"Boylston Audi Doesnt Reply"
02-27-2012
This dealer tends to ignore prospective buyers. I had an interest in a pre-owned A8 and I went through the trouble in getting my VIN from my LEXUS AND I submitted it for a Trade in val. I never heard a reply. I did get an email from a Leslie Demarco on the A8 I was interested. I asked 3 questions about the car. I sent 2 emails after no reply to the 1st one. I still did not get a reply to my questions.
