"Purchased New Car"
purchased a new car from Matt Racine. Overall great experience. This is our 4th Honda vehicle from Lundgren. My only complaint is we waited 45 mins from the time with our sale rep sale to meeting with the finance person.
"Awesome People !"
Best car buying experience. Laura was a great help. Thank you ;)
"Excellent Service"
Laura Greenwood is by far the most outstanding sales rep I have ever dealt with while purchasing a new vehicle. She is very professional, polite, knowledgeable, and extremely helpful. What I didnt want was a sales rep who was going to pressure me. I was only in Lundgren to look at a Pilot. I told Laura that I was just interested in looking at a Pilot and that I was also going to look at a Toyota Sienna Minivan. She asked me what I was looking for in a new vehicle and I told her I have 4 little grandsons that I drive around and I needed more space. They were starting to get big and they needed more leg room in the 3rd row. She took time listening, showed me the Pilot. Gave me all the info about the Pilot inside and out. I felt she was listening to me not just trying to make a sale. I didnt feel she was trying to force me to buy something. She really listened to what I wanted. No pressure ever. If that car was not what she thought I wanted than I am sure she would have listened closer to what I wanted. I sat in the Pilot while she explained everything inside and also had me get in so I could see the extra room in the 3rd row. She took time. I never felt rushed and she knew I was just looking. Then she got a Pilot for me to test drive and we went for a ride. Even while test driving, I felt comfortable with her in the back seat. If I had questions she would answer them. No question was not important to her. She took time to listen. I went into the dealership to just look, but I believe because of Laura Greenwood I was sold. Another special thing about Laura is I didnt feel like it was just a car deal to her. I felt she was truly interested in getting me the vehicle that was right for me. Not just trying to sell a vehicle. She was like a friend talking to me. I felt I could call her anytime and ask questions and not feel like I was bothering someone. I think that Lauras biggest asset is that she listens to a customer and makes you feel like she cares what you want.... and what you need in a car.... I am not finished with the whole process yet, I have a new 2017 Pilot on its way. Laura keeps in touch with me, letting me know what is going on. She doesnt forget me because she thinks I am buying a new car..... she knows I am waiting and keeps me informed...... The whole car experience at Lundgren Honda so far has been fabulous .... because of LAURA GREENWOOD. ..... LAURA GREENWOOD is a real asset to LUNDGREN HONDA...... I will let you know when my car comes in, how the rest of my dealings at Lundgren go.. I am sure everything will be great. Thanks Laura for all your patience and help with finding me just the right vehicle for me and my grandsons.
"Great Customer Service - Treat You Like Family"
This is my second review here; the first was for the service center, this one is for the sales department, and still five stars! I bought a 2017 Honda Pilot this week and dont have anything but great things to say about the Sales Team. Mike Briere was responsive, knowledgeable, and straightforward while is always appreciated. I would definitely recommend working with him for your next purchase. Also have to say that the Finance Manager Ryan Campbell and the GM Chuck Shearns were extremely helpful, great to work with, and treated me like family. Go here for your next car. You wont regret it.
"Definitely Will Be Back!"
My daughter leased her first vehicle here, luckily we had a great sales person named Lydia who made the process positive and stress free. The facility itself is beautiful, clean and friendly. You can tell the employees are happy and enjoy what they do, which has an obvious effect on customer service. Great buisness model! My daughter loves her car and we will be back to see Lydia for future vehicles! Thank You for setting customer service standards so high, great experience!
"Lungren Honda Of Auburn Experience"
I met with Michael Harney who was the sales representative. What I liked about him was his direct approach without any hype. He answered my questions as we went along without side tracking or throwing me rocks. He was very polite and treated me as if I was the only one in the store. I felt like I made a new friend instead of making a car deal.
"Samantha Warren"
Samantha was very professional to deal with and very knowledgeable . She took the extra time to explain any question that we had about our 2017 Honda Accord touring. Thanks so much for being a patient person.
"Mike Briere To The Rescue"
Met Mike.. he was all smiles.. willing to listen to delema I had with another dealer and worked with me to find me the perfect car..not only the one I was seeking but a better one that I could afford.. I know its his job but without knowing it, he took it beyond when he gave my son some encouraging words about abilities that my son has never given himself credit for.. Mike is A top notch sales man with humanity who makes you feel genuinly welcome ..Thanks Mike Briere ..
"Lungren Honda. Auburn, Ma"
Needed to replace a vehicle that was totaled in a collision. Lungren Honda went out of their way and gave us tremendous assistance in replacing the car. I would highly recommend them. They were fantastic
"Wheres My Car That I Paid In Full For?"
My family has been purchasing cars from Lundgren Honda for DECADES. I was thrilled to be buying a brand new CRV from them. We paid for the car in full, cash up front, on Wednesday, and were promised delivery on Thursday or Friday. Friday, we got a voice mail in the afternoon stating there was a problem with registering it (there is no way there could have been any problem!) and they could not register our car until TUESDAY! We have already paid for this car! That means we are paying insurance on a new car for an entire week for nothing; while still having to pay for insurance for our old car! We were LIVID when we got the message. My husband called our sales guy, Riley, who was pretty clueless. We asked them to deliver the car with dealer plates until they could figure this out. We offered to come to the dealership and pick up the paperwork and go register the car ourselves. We pointed out that the registry, only 25 minutes from them, is open tomorrow; Saturday; so why in the world would we have to wait until Tuesday to get our car which we have fully paid for and insured? To make it worse, Riley promised to see what he could do....then NEVER CALLED US BACK! I called and left a voice mail for the General Manager and guess what....no call back. This is outrageous, unacceptable, and unconscionable. So here it is early Saturday morning and we have no idea what is going on with our car. Thats right, OUR CAR because we paid cash for it 3 days ago, yet Lundgren Honda is basically holding it hostage. Apparently once Lundgren Honda gets your money, you go to the bottom of their priority list. This is NOT okay with us on any level. We are now out the insurance money we have had to pay for a week when we did not even have our car! There is no excuse for them not delivering our car as PROMISED on Thursday on Friday. NEVER AGAIN. It pains me to say this after having bought several cars from Lundgren; but NEVER AGAIN. They need to do something pretty significant to make up for the money we have lost, the frustration, the disappointment, unreturned phone calls, lack of communication, and the broken promises. Our son came home today after being away with the Army. We were so excited to surprise him with our new family car as we celebrated the birthday he missed while he was away for weeks doing grueling training in the summer heat to protect our country. THANKS LUNDGREN HONDA FOR RUINING THAT TOO.
"Great Experience At Lundgren Honda"
It was a pleasure working with Mike Briere and the other professionals at Lundgren Honda. I love my new Fit and Mike and the others made the process of acquiring it easy and stress free. I will definitely be recommending Lundgren to friends and family!
"Happy Camper !!!"
I was searching for an SUV that can fit my style. I hike, bike, and kayak. I loved my previous SUV, but I brought it from Florida and it was only a front wheel drive. Being that I do not know how to drive in the snow, my cousin made me change my car for safety issues. After visiting several dealers, I was not impressed with the sales people, nor what they were offering me for my car as a trade in. As I walked in through Lundgren Honda doors, I was greeted at the door by a friendly sales specialist Mr. Mike Briere. This is the most wonderful, easy going, and down to earth person I have ever met. He helped me pick the right car for my needs. I bought a 2014 Honda CRV-EXL. The transition from one car to the other was smooth and stress free. Thank you Mike for being so funny and catching up with my Miami, FL humor. :) :)Mr. Ryan Campbell in Finance was also very nice. I would recommend this dealership to all my friends and specially to go see Mike Briere.
"Very Happy With Lundgren Honda Sales"
My wife found the vehicle we purchased online. We liked what we saw and called to schedule a test drive. We set up an appointment with Mike Briere. Mike was extremely knowledgeable and very easy to deal with. We found him to be a complete professional and would recommend him to our friends and family. Thank you Mike, Joe & Kelly Lahiff
"Wont Go Anywhere Else For Service"
Lundgren Honda has been the only place I have either bought cars or had them serviced in the past 15 years and this last time is a prime example of why. I set up an appointment for service with a requested loaner car and was greated by longtime employee Gail Fitzpatrick; she has been there a long time and very knowledgable and friendly. As promised, she called back a few hours later to let me know the recommended service and arrangements were made to take care of that. The loaner car came fully tanked with gas which is nice as I work about 50 miles from the dealership. Upon picking up the car, all the repairs were explained in detail. My last car (CRV) was bought from Lundgren and for 10 years it was only serviced there and when I finally gave it away at 350,000 miles it still had the original engine in it. This car is about 5 years old (Civic) and is close to 170,000 miles and with Gail and her teams attention to detail it too should last to 350,000 miles.
"Excellent Service"
Gail at Lundgren Honda is by far the most outstanding customer service representative Ive ever dealt with in the 35 years Ive been having cars serviced.
"Immediate Service"
When I entered the front door I was immediately greeted by Ian Richardson which asked if there was anything he could help me with. This is my third Honda I have purchased from Lundgren Honda. The service is the main reason I keep going back to Lundgren Honda. I had told Ian what I was looking for and he had taken me for test drive. He had answered all my questions I had. When we go back to the dealership he explained all the procedures as they were happening to keep me informed.
"Used Car Purchase"
In 2013, I was searching for a quality used car for a moderate price. I contacted Michael and told him what I was looking for, in the matter of a day, Michael got back to me with a car that had exactly what I needed. The car was in excellent condition and still is to this day. I also opted to trade in my previous vehicle before the purchase, for which I received an excellent trade-in value. I have recommended Michael and Lungdren Honda to friends and family, and plan to return to him for any future purchases. He is honest, helpful, and entertaining. Buying a car can be a difficult process, but Mike and Lundgren Honda in general have greatly simplified it in to a positive, seamless experience.
"My First Honda Purchase"
This was the first car purchase I have ever made at Lundgren Honda. The showroom was impressive and the selection of vehicles was outstanding. I entered the dealership not knowing if I wanted to purchase a new or used vehicle. I hadnt even decided on what kind of car I wanted or even a color. With Mike Brieres knowledge and expertise, I was able to find the perfect vehicle to fit my needs. He was kind, patient and even took the time to help me figure out the best way to finance my purchase. Mike delivered the vehicle the very next day. AMAZING! Ive owned my 2014 CR-V for almost two months now and love every decision I made with the help of my salesman. This was a wonderful car buying experience. Thanks Mike and Lundgren Honda.
"Great Experience Right From The Start!!!"
This was the first car purchase I have ever made at Lundgren Honda. The showroom was impressive and the selection of vehicles was outstanding. I entered the dealership not knowing if I wanted to purchase a new or used vehicle. I hadnt even decided on what kind of car I wanted or even a color. With Mike Brieres knowledge and expertise, I was able to find the perfect vehicle to fit my needs. He was kind, patient and even took the time to help me figure out the best way to finance my purchase. Mike delivered the vehicle the very next day. AMAZING! Ive owned my 2014 CR-V for almost two months now and love every decision I made with the help of my salesman. This was a wonderful car buying experience. Thanks Mike and Lundgren Honda.
"Best Honda Dealership"
Karen Cummings was a pleasure to deal with when I brought my car in for service. My husband traded his car in for a newer model Honda and commented on Karens smile and that she is a person who deals well with the public., Its always nice to have a positive experience. Thanks Karen.
"Lydia Krog - Salesperson"
I was completely satisfied with Lydia Krog and others who were involved with my purchase of a 2015 Honda Accord. I purchased my car from Lundgrens because I have had very good service, etc. in the past from this dealership. I would, and have, recommended this dealer to family and friends.
"Exceptional Customer Service"
I went to Lundgren Honda recently for routine maintenance. I was extremely pleased to see Gail Fitzpatrick was my service representative. Gail Fitzpatrick is always professional. Gail explained up front what was needed, how much it would cost and how long it would take for the service to be performed. Gail kept me updated every step of the way. Whenever I go to Lundgren for maintenance I hope I get Gail Fitzpatrick.
"Amazing Stress/pressure Free Experience"
Went into Lundgren on a whim, just to see what the new Accords looked like. Was greeted promptly in the showroom by Mike Gallagher. I had little intention of buying a new vehicle that day..was just curious to see what a new Honda would cost me. Mike was the most professional and courteous guy you could ask for at a car dealership. He wasted no time in asking me what I was interested in. He had a new 2015 Accord pulled to the front of the dealership to test drive in less than 10 minutes of meeting him. Took the car out for a drive and fell in love with it. At one point during the test drive, I think I forgot I was here to buy a car..we ended up chatting it up about the Patriots big wins the last couple weeks. The fact that we carried on a convo about normal things made me much more comfortable, far different than the usual stress inducing process of selecting a car. There was ABSOLUTELY NO PRESSURE from Mike, or from any of the sales managers. Mike asked me what I wanted to pay per month, and he came back within 10 minutes with the EXACT number that I told him I wanted. I spent 1 hour (yes..only 1 hour!) in the dealership and I had a deposit and credit approval on a new 2015 Accord! Came in the next day to finalize all of the financing paperwork with Ryan Campbell. Again, another professional and courteous guy. Answered all my questions promptly and had me out the door with my keys within an hour. Now if you can do simple math, between 2 days I spent a total of 2 hours (maybe less) and I was out the door driving away my new Accord. It was the absolute BEST car buying experience Ive ever had. Stress and pain free. If your in the market to buy a new car, GO TO LUNDGREN. Ask for Mike Gallagher and Im positive he will take care of you! Thrilled with my new car, but just as excited about the experience I had at this dealership. I will DEFINITELY be back to buy another car from them!
"Buy At Lundgren Honda In Auburn"
A true professional dealership. Easy to work with. Pricing is good. Test drives are easy to take. No pressure to buy. Friendly staff. Also a good repair shop.
"Love My Pilot"
I was in search for a low priced used car. Usually when you have only a low price in mind you get laughed off these big lots ,but not at Lundgren. I traded my 03 expedtion for a well cared for 05 pilot. I was treated just like I was buying a new car. Our sales man Fraser did everything he could to get us in this pilot.! I love my pilot and I love Lundgren . Thank you for helping us even with our low budget and treating us with such care.
"Great Experience, Great Cars"
Over the years I have purchased many vehicles from Lundgren Honda. As a matter of fact I have not purchased a vehicle anywhere else since my first purchase from them. To be fair on my last search for a new car, my husband and I decided to look around and visited 4 other dealerships including another Honda dealership. Guess what, I ended right back at Lundgren Honda in Auburn, Love their new facility Too and purchased a CRV. Love my new car and as always Lundgren Honda.
"Simply The Best Dealer Around"
03-30-2013
I have purchased from or visited many dealers over the years - Lundrgren is without a doubt the very best. Customer service is obviously very important - they will go out of their way to make you happy. Prices are very fair - no haggle needed. Service dept is excellent. For example, the are the only place in central Mass who will store snow tires for you, and they do it FREE! The new facility is beautiful, with free food, internet, TVs, kids play area. Free loaners or will pick you up/drop off. I have been a loyal satisfied customer for 13 years ( 2 Odysseys and about to purchase 2nd Pilot) - i dont even bother to check out other Honda dealers
"Poor Customr Service"
My wife and I drove for almost 100 miles to purchase a 2006 Honda odyssey which we saw online. We called the dealership prior our departure, and the lady by the name "Lydia" after checking told us the vehicle was still available and we can drive to Auburn. Upon our arrival, the sales lady (another person) came to us and we submitted to her our pre-printed papers of the vehicle we liked. She told us to follow her in the lot and after fifteen minutes or so of looking, and asking others she came and told us that she was sorry but the vehicle was sold the day before, but we can look for "other odysseys" in the lot.We could not believe the level of low quality professionalism to this dealership. We called the CEO of the company to complain, but until today we never heard from him and the ironic thing is, the vehicle is still listed as available on cars.com as of today! What a dealership...
"Use The Consumer Reports Car-buying Service!"
02-18-2012
Great experience getting a new car, especially since I was armed in advance with a Consumer Reports Dealer Agreement to purchase a Honda Pilot. There was NO price haggling as a result, and we got a 2012 Pilot for less $ than we paid at the same dealership in 2005 (for a new Pilot that had the same trim level!) This is the third vehicle weve gotten from Lundgren, and Ive been happy with this dealership. Good service, and they dont talk down to women.
