"Horrible Customer Service"
The only reason I ended up buying a car from this dealer was because it had the exact year, color and options I was looking for. That being said, their customer service was horrible throughout the entire buying process. The sales person I dealt with was overly pushy and literally could not take no for an answer. After looking elsewhere I decided to return and purchase the Jeep Wrangler I had first come to look at 3 days prior. The price the salesperson and I discussed before was now $900 more expensive and he refused to honor the price from earlier. After over 2 hours of waiting, during which the salesperson needed to make 7 trips back and forth to the sales manager, they gave me the "lowest I can possibly go" price... Which was still more than originally discussed. Fast forward 2 days and I had paid my down payment, signed all paperwork and had proof of insurance. This was completed on a Tuesday and I was scheduled to pick up the Jeep 3 days later on Friday. On Friday I arrived at the dealership and they informed me that they were just about to begin the registration and inspection process... 2 and a half hours later they inform me that the vehicle failed inspection because the battery died and the computer reset and needed to be driven 150miles before it would pass. So, they waited 3 days after having all the necessary paperwork to register and inspect the car, they made me wait over 2 hours and gave me a car with a failed inspection sticker. Needless to say, I will never go back to this dealer for any reason. I will not recommend them to anyone and will caution everyone about their shady practices. Thanks Bertera of Westfield for giving this first time car buyer an awful experience!
"Great Service"
06-08-2016
I had Austin as my salesman he was very kind. I picked the SUV I wanted and a few days later I was driving it home. I would recommend Austin to anyone looking for a car
"Love My New Jeep!!"
04-08-2016
Another fantastic. .stress free experience at bertera of Westfield. Austin was our salesman and was wonderful to deal with. Mark..the general manager was excellent. I fully recommend anyone to buy here..and at any bertera dealership. Their professionalism exceeds all others. Thankyou for another great experience! !!
"Bad Customer Service In Service, Unacceptable."
Puts calls on hold, ignores customers will not recommend or return to this place. Service manager is awful.
"High Recommended!"
We would highly recommend Bertera to anyone looking to purchase a vehicle. Our sales consultant Jay Keaton gave us the best experience. He was extremely friendly, understanding and honest. He made us feel comfortable and did not pressure us into anything. He did everything in his power to get us the vehicle we loved. We will definitely be coming back to Bertera to seee Jay for our next vehicle.
"Good Service"
Work with Nick Archer. Had a good time with him. Would tell friends and family about good service.
"Satisfied"
I found Steve Longey to be friendly, courteous, respectful, easy to speak with, he was straight forward with me on buying my car, fair with discussing pricing of the vehicle, overall I felt comfortable with him and satisfied with how I was dealt with in buying a vehicle from Bertera.
"No Pressure"
I enjoyed the no pressure technique that Steve Longey took with us. He was very patient and took the time to go over our options with us. He was easy to talk to and helpful. I will recommend Bertera and Steve to all my friends.
"Friendly And Knowledgeable"
Our salesperson Nick Arkoette was friendly and knowledeable without being pushy. He was professional and willing to take the time to work with us and understand our needs. Nick made our car buying experience a positive one. We would highly recommend Nick for anyone looking to purchase a vehicle.
"Friendly And Eager To Please"
I was greeted immediately by Amy who introduced me to Jay Keaton. I told him what I wanted and he showed me the exact vehicle I wanted. He got started right away to see if I could get it and kept me informed of where the process was and guided me through everything. Everyone was very friendly! I was extremely pleased and the transition was smooth. Absolutely best car dealership I have been to.
"Pleasure To Work With"
Dan Smith was a pleasure to work with today. He was knowledgeable about the cars and went above and beyond to find us the right car. Hism anager was also very good to get us a good deal.
"Awesome!"
Awesome. Sales and finance worked with me FOR me and with all my questions answered and then some. Always a pleasure. Good feel.
"Horrible Service"
We had to bring my husbands car there a year ago and they said the transmission needed replacing. After more than $4,000 and two weeks it was finally done. They do not provide loaners eiither so we had to rent a car. Now he is havng more issues with the transmission and they will not likely honor the warranty. They do not seem to know what they are doing and "shotgun" the repair work!
"Great Buying Experience"
Honestly one of the best buying experiences we ever had. Car was in stock, price was the same as the website, didnt have to haggle, salesman was honest. Dealership was very fair on pricing and I got a good deal on my trade in. Overall, buying a vehicle was fast economical, and believe it or not, actually enjoyable. Our salesman John was great to work with.
"Nice Salesman"
The reason I gave this 4 stars was for a couple of reasons but I will first start off stating that our Salesman, Steve was great! He was extremely friendly and a pleasure to work with. Unfortunately, when we returned to pick up the vehicle, he was off for the day. We arrived at 10:45 in the morning and didnt leave until after 1:00. When we 1st arrived we waited 15+minutes to go in a room and sign paperwork. After that, we were told to have a seat and someone would be with us shortly. Well, after sitting there for over and hour, we started asking questions but no one could really help us, until we spoke to what we can only think was the manager. I guess they were waiting for one last paper for us to sign, but common courtesy would have been to acknowledge us and let us know. Although they were all nice, you really cant have people sitting around waiting with no explanation. We live 1 1/2 hours away and didnt want to waste our entire day sitting around. That was our main issue with this dealership. The only other disappointment was that we were told that they would touch up some of the scratches on the car but its obvious that wasnt done, so that was a little disappointing. Overall though, they are nice people, the price was right for the car and we would probably go there again, if the price was right and could work with Steve again.
"Would Recomend"
I have bought a car before here and also brought my aunt here for her car. Both experiences have been positive, so I was very happy to have found another vehicle here that meets my needs. My Salesman Nick Archer was very very pleasant to work with. I would recommend my friends and family to buy a car here.
"A Pleasure"
I purchased a 2014 Ram 1500 truck from Bertera Westfield and Steve Longey today. he was very friendly and helpful, and a pleasure to deal with. He made my truck buying experience a pleasure.
"Car Buying With Ease."
My husband and I were contacted by Peggy, who is in charge of online sales. She was very courteous and I liked that she called me first thing in the morning after I left an e-mail the prior night via online, regarding a 2013 dodge avenger. John gorganz I believe was our sales man and he is very nice and knowledgable. I already knew the price range, car and mileage I wanted to stay within. He was very helpful, we took the car for a test drive and it went well. The sales manager was also helpful, Jack I think was his name and gave us all the details of purchasing a newly used vehicle. We purchased a 2013 dodge avenger with only 11,000 miles ad in great shape. My overall experience was stressless and very enjoyable. I will never purchase another vehicle before going on cars.com first!
"Southern Hospitality"
Peggy is the Bomb! Great southern hospitality was shown to this Georgia boy. Weve talked for weeks about this car and Peggy stayed with me on it until I could get up to MA for it it. She Rocks!
"Restoring My Faith"
I came to John and Nick at Bertera Dodge of Westfield to trade my 2008 Hummer H3. I asked for a certain amount for my trade and a payment that was lower. John exceeded my payment requirement and the original estimate hed given me not to mention he matched my trade in amount that I requested. I am very happy with the service and personal attention I received and will certainly refer others to the dealership. Thanks John and Nick for restoring my faith in the dealership experience.
"Great Exprience"
I had a great time at Bertera of Westfield. I bought a car there a few days ago and the process was very simple and Jason and the Managament there did a great job getting me financed and finding the perfect car for me. I love my new ride! Thanks guys I look forward to coming back soon with some family members.
"Horrible Liars In Service Department!!!!"
Great sales team but as soon as you purchase forget it. They lie cheat and swindle you.horrible bunch of liars!!! Tires for life is a scam. Never return calls, cant speak to the manager! Just horrible experience. Never again will we use them for anything.. Lost at least 2 diehard dodge owners for life. Should have listened to our neigbors and friends when they told us similar stories!!!
"Coming Back Next Year"
Buying my 2nd Ram Truck from Bertera Dodge with Salesperson Will Dougherty. Will has made our experience with Bertera Dodge of Westfield a very good one. Our transactions have been smooth and non complicated and we know were we will be going to buy our next truck. Bertera Westfield!
"Good Times At Bertera Of Westfield"
The folks @ Bertera of Westfield were awesome to deal with. Very friendly easy to answer all my millions of questions. My sales person John Bogacz was awesome. He took the time to help me find exactly what I was looking for. He listened to my needs and came through for me. If your looking to buy a vehicle John and the staff @ Bertera of Westfield are who I recommend. Awesome experience with awesome people.
"Recommended"
Bertera Westfield was recommended to me by a friend. i would like to recommend this place also, the staff was friendly, accommodating, insightful, and knowledgeable. They worked with my unusual circumstances to complete a excellent sale. I will continue to do business with this company in the future. Especially with Steve Longey thee Sales agent that sold me my new Jeep!
"Good Times"
I had a great experience at Bertera in Westfield today. My Salesman was extremely knowledgeable and professional. He was also very patient and understanding to my needs and concerns. Will Dougherty is a great salesman to work with and I would recommend him and Bertera Dodge of Westfield to anyone looking for a new or used Car!
"Best Experience"
I had the best experience at Bertera Dodge of Westfield! My salesman, Nick Archer, was the consummate professional. I will be back and send my family and friends to see Nick at Bertera! Thanks for all your hard work! I love my New car!
"Great Service"
I would absolutely recommend someone to Bertera if Westfield. My salesmen went out of his way to get me into the truck I wanted to get. He made my truck buying experience a fun one, and it didnt take a long time for me to drive off the lot with a 2013 Dodge Ram and my payment stayed the same as the 2008 SUV I traded in!
"Great Dealership"
The sales people at Bertera of Westfield were very knowledgeable and informative when it came to explaining the process of purchasing a new vehicle. Im very happy with my new Dodge and will be back in the future.
"Thank You Bertera"
Searched online and found a low mileage great priced Grand Cherokee. We were met by a knowledgeable, flexible, and friendly salesman. The whole process was easy and pleasant. Thank you Bertera!
"Thank You Everyone At Bertera Westfield"
After working my usual night shift I had spotted a nice Ram in the yard and stopped for a test ride. I was greeted by a salesman named Will who was very knowledgeable of this years truck along with many other years, My morning ended with paper signing for the truck, I have to say that every step of the process I was well informed and made comfortable by all the employees that worked there. Thank you!
"Very Happy!"
Best prices around. Very friendly, courteous staff that went out of their way to make sure we were happy!
"Fantastic"
Will D Was fantastic! Very friendly and knowledgeable. Super sweet to our dog too. Thanks for going out of your way to accommodate out out of state situation. Overall it was much more fun to buy an awesome Jeep the we expected
"Bertera Westfield"
I was very pleased with my experience at Bertera of Westfield. They worked with me to the fullest and went the extra mile to help me get into the Car I wanted. Thanks to Will D. and the staff at Bertera of Westfield for their hard work, Im really enjoying my new Jeep!
"Light And Friendly Experience"
My experience at Bertera of Westfield and with the salesmen and managers was great! it was a good light and friendly experience. I have gotten all my cars and trucks from this Bertera and look forward to working with them again in the future.
"Go Here"
John B made the car buying process very easy. It was a smooth process with all my questions answered easily. I look forward to coming back in a few years to buy another.
"A+ Management"
John Langevin went out of his way to help us into our new car. He is a very personable & friendly and did not push us into purchasing and vehicle. Casey was most helpful in looking for the right car for us. Great experience.
"Great Experience"
My Experience with Bertera Dodge of Westfield has been nothing but professional with excellent service. This is my fourth car purchased at this Bertera location and I am always satisfied.
"Friendly Staff"
Great friendly Staff, very helpfuly, very knowledgable. I will return for future vehicles and reccomend Bertera Dodge Westfield to all my friends and family! And Brian N. Thank you very much, you were great!
"Hassle Free"
Hassle free and great customer service, bought a vehicle in previous years, still impressed to this present day. Thanks again for the great experience! A+ report card!
"Service Department"
I want to give some great feedback about your employees in the Service Dept, Nate and Steve. My 09 Jeep Patriot was dying a slow death on the Mass Pike on Friday, July 19 on my way from my home in Newton, MA to my sons summer camp in the Catskills in NY to meet my husband who was pulling counselor duty that week at camp. A transmission warning light went on and I could no longer go above 40 mph. I luckily could pull into the Westfield police barracks and contact my dealership in Natick to see if they could tell me what was wrong. They advised me to get towed to your dealership so that you, being the closest Jeep dealership, could diagnose what was wrong. I called my husband to let him know what was going on and he borrowed a friends car to meet me at the dealership. I called the tow truck and was brought to Bertera around 1:30 PM. I was visibly shaken by my episode on the Pike (I never knew how close a semi could come to the back of my car until that day) and Nate was very calm and reassuring in letting me know that he would take care of me and that they would take a look at the car and figure it out. My husband joined me an hour later in the waiting room and we were soon told by Nate and the mechanic Steve, that it was an issue with the transmission and that according to what Jeep said, it looked to be an issue with dirty trans fluid and trans pan. You didnt have a new pan in stock but Nate assured us that it would be brought in the next day and worked on by Steve. Nate knew the story of my husband and I needing to still go up to the Catskills and offered to assist us to get a rental from Enterprise. He gave us the estimate of work to do and I went into my wallet to discover I only had my debit card (which has a limit of $500) - credit cards were at home. I asked if I could write out a check for some and put the rest on the card and he checked with his boss who agreed to the check (very nice considering it wasnt a local bank at all). Nate called us twice on Saturday to give us updates on the car (which at 4 years and 64,000 miles shouldnt have a transmission issue) and agreed to let us pay cash for the remaining balance on the work rather than using our debit card. Steve took the Jeep for a long test drive to make sure nothing was wrong. I cannot say enough good things about your service "Wonder Twins" - especially for someone who doesnt live around your area and will probably never be in your dealership again. Nate went above and beyond - he made an awful situation bearable and really took control and made everything right. My deepest appreciation for them both.
"Love Bertera Of Westfield"
Dear Brian N and Bertera Dodge of Westfield, We were so impressed with your professional and knowledge of the vehicle we were interested in purchasing. We will admit to almost not even pursing a purchase based on past experiences that were nightmares at the other dealerships we went to. You treated us with dignity and respect and although you probably wanted to laugh out loud to are indifference to all the modern and advance technological "toys" in a new car- you didnt. Keeping in mind I loved my 88 Jeep and drove it 25 years, one can almost understand my stupidity when you handed me a car key with a computer chip in it! You handled us and the purchase professionally and with spirit. We were not only impressed with you and your expertise, but we enjoyed our shopping experience as well. We wish you well in your career and we are sorry we never got to see you play hockey. Were thinking you were awesome at that as well!
"So Happy Wth My New Truck"
Will Dougherty was very friendly, helpful and straight forward salesperson. We were "just working" - and ended up buying our 2008 Ram 1500! They gave us a very fair price, we love our new truck!
"Customer-satisfaction Focused"
Bertera Dodge of Westfield is extremely customer-satisfaction focused. We were welcomed, our questions were answered and all concerns were addressed. This is our 2nd automobile purchased here with the guidance of sales consultant Brian Nimerowski; who helped make a hard decision very easy. I would recommend Bertera Dodge, Chrysler, Jeep and Ram of Westfield to anyone looking for a vehicle. We will return when it is time to purchase another. As far as servicing our vehicle, Nate Arkoette was extremely pleasant and understanding.
"Easy To Work With"
Nick Archer was very informative, not pushy, friendly, easy to work with and they had very fair prices! I look forward to working with Nick again in the future!
"Car Buyer"
I Dont know were to start. How about when the salesman Nick raised the price of the car by $2,000.00 after agreeing on a price, than refusing to give my car keys back after asking for them 6 times. Or the internet sales person Peggy and her assistant not showing up for a 6:15 appointment. I went in there knowing dealing with car salesman is awful. but I dont need to be insulted and held hostage while looking to buy a new car. I was one second away from calling the police before they finally gave me my own car keys back. I cant believe hostage taking works? If you want to be insulted, lied to, held hostage, and treated like a worm, this is the place to go. Thanks Nick and Peggy, I hope your boss sees this. I will call him and make sure. WOW, I cant even inagine what its like after you sign on the line.
"Brian Was Very Helpful!"
We would certainly suggest Bertera Dodge in Westfield to friends and family. Over the years we have bought 3 vehicles here and are very satisfied every time,
"It Was A Pleasure Doing Business"
Best car buying experience Ive ever had. Everyone I had the chance to speak with were very happy to help me and find the perfect car for me and I walked out of the dealership with a smile on my face and a brand new car! It was a pleasure doing business with Bertera of Westfield.
"At Bertera Od Westfield I Had A Great Experience."
At Bertera of Westfield I had a great experience working with Brian Nimerowski. He was very friendly and accommodating in trading in my vehicle and getting a new one. He is so great at reading peoples needs/desires that I chose the first car that he suggested to me. Most friendly non-pushy sales staff Ive had the pleasure of doing business with.
"I Would Recommend Everyone To Come Here."
Well the guys at Bertera of Westfield helped me buy a truck even with a low income and with low payments.They have great assistance. They will help you answer questions. They work with that youve got for a credit score and payments. I would recommend everyone to come here to get a new or used vehicle
