"Great Customer Service"

I got rear ended and my car was totaled. Was not expecting to have to purchase a new vehicle when I did. Jason made the process easy during a stressful time!

"Turning In Lease Car"

My lease was up at the end of August and my car was inspected. Everything was fine except for "excess wear and tear" on one tire. I was not concerned because I had spent the extra money when I purchased the car to get the "tire program." I followed all their rules about having tires rotated, etc. When I turned the car in they said that it was not covered. So why get the tire program? I now have to pay GM $172 for a tire I could have replaced cheaper. I will never go there again. The buying process was a joke and so was turning the car in.

"Read The Fine Print"

Simply put...Bertera listed Honda Crosstour for $13,477. Met salesman yesterday and liked car. Today, I drove 45 minutes back to the dealership to have salesperson eventually share that since there is a Dealership Facilitated Transaction (trade), there is an additional fee of $2150 (per their written Disclaimer), and my new price is $15,627. Although legal, I left there rather disappointed falling victim to such a classic "Car Salesman" move. If you are shopping the website, please read the disclaimer so you at least know the facts. For the record, the other car sites that were also advertising these vehicles did NOT include such a fee on top of their advertised prices. They simply appeared more expensive. I trust that this story speaks for itself.

"Zero Stars Would Be Too Good For Them"

I recommend avoiding these folks at all costs. Got a reasonable trade and deal on a new 2015 Silverado HD truck which I ordered in early 2014. That was then end of the good. Last visit they damaged my truck, said they test drove my issues (hmmm 0.2 miles added on the Odometer), and fixed a recall. The recall is still active on my truck with GM, so I guess they didnt damage the truck, fix the recall or test drive the issues. Couldnt even get an oil change and tire rotation correct, not even an apology or offer of a free one for their screw up. Offered solutions to make me a happy customer and refused every one of them. Was told if I didnt like it, go fix it myself. Yeah, thats really good customer service/warranty on a very expensive truck. They know how to play the game Many issues under warranty with the truck not repaired, they blamed GM not approving repairs,GM says dealer says nothing wrong with truck. GM says they are not responsible for dealer actions since dealer is private. Get the game played? I asked to speak with the owners or even the GM, was told personally by the GM to let him know if I ever had problems. He refused to answer my calls. I was told they dont ever want to see me again. Great customer service. Never Ever Trust Bertera or General Motors Again.

"2014 Jeep Grand Cherokee - Excellent"

I was in the market for a newer Grand Cherokee and had been looking for a couple of months when I found the color and feature package I wanted located at Bertera Chevrolet in Palmer, MA. I called the dealership at about 7:30 p.m. Wednesday evening and had some specific questions concerning the Jeep I was looking at and, lucky for me, I got “Zack” on the phone who called me back 15 minutes later just as they were getting ready to close. Zack got the information that I needed back to me very quickly which was important to me seeing as how I was an hour and a half away from their location. The following day, I drove out to the dealership where I met with Zack and purchased the Jeep I inquired about. I told Zack that one of the biggest reasons I drove the 1 – 1/2 hours out to Bertera was because of how Zack was so prompt getting back to me and answered all my questions. At the end of our meeting, I told Zack about how I was also a person in the same industry he was with regard to being a former Sales Manager at a very large auto dealer outside of Boston. I like to conduct myself the same way that the people at Bertera do and a big reason I purchased from them, they were not only very professional, but also took care of every aspect of the sale from financing to my driving off the lot with the vehicle that same very day; and they even offered me lunch!! Thanks Zack, Jay and Vinny! Philip Chancey

"Our Experience With Bertera Chevrolet Palmer Mass"

04-07-2017

Our experience with Bertera has had its ups and downs, the first time we went to Bertra we were looking to improve our credit, so we had gone in with hopes of picking a used vehicle and were told that there was only one car on the lot that we could get into with our credit situation, with a low affordable payment. A.J. the salesman was very helpful to us and explained that we should pay on it for 2 years and come back and get into a car that we would want to keep. We purchased the vehicle and it did have some problems which after time Bertera did resolve. Now two years later we went in wanting to get into a newer car with low mileage and we were approached by salesman Brian Hall, and explained to him the situation with the first car we had purchased two years ago and told him that we would like to purchase a car that we want to keep with a lower interest rate. Brian Hall was very easy to talk to, and wanted to know what we were interested in for a vehicle and what we would be comfortable with for payments. We told BrIan we would be willing to go up in our monthly payment amount if they could get the interest rate down and us into a vehicle that we wanted to keep for a long period of time. Brian gave us a few options and was very determined on getting us into the car we want and at the payments we had asked for with a much much lower interest rate from the first vehicle we had purchased. Not once did he try to coerce us into a higher payment that we did not want. To sum things up we purchased a fully equipped fully loaded vehicle that we wanted with 3500 miles at a base model price due to it being used.Basically it looked in every way brand new with not one flaw in the vehicle and it came with a hundred thousand mile warranty. We were very pleased with Brian Hall and all off the staff. Also Brian Yarrows congratulated us personally while reassuring us how nice the vehicle is, he even knew who had originally bought the vehicle brand new, which was very reassuring to us that they care about their customers. Thank you everyone at Bertera Chevrolet for a positive purchase. Nick and Sarah

"Claudine Bruneau"

such a great person to deal with would recommend them to anyone. Very pleasant experience. Sales person (Brian Hall) was exceptional, really listening to my needs. Going well above what I expected, would recommend then to anyone looking for a car. Once again hats off to Brian,

"Great Service! Needed And Got A Great Deal!"

What a great experience today at Bertera. AJ did a fantastic job helping us get the car we wanted. Trustworthy and professional, funny and kind. Couldnt ask for better service. Second car bought at Bertera. Would NOT hesitate to go back. Nice to have A wonderful dealership close to home!

""the Dealer For The People""

A pleasure working with the team there, esp Bob C, the easy going amiable gentleman of a guy. From the minute we dropped in until the final hand shake he effectively answered all of my questions about the vehicle, the incentives and the process. Everything promised was delivered as he stated.

"Worst Place To Buy A Car"

This dealer does not back their cars. They try to squeeze every extra penny from you that they can. When a problem was pointed out two days after buying the car...they gave us a song and dance that it was normal. They also froze the lugs on the tires by over tightening them. Now I have added cost to buying tires.

"Worst Car Dealer Ive Ever Been To"

I was talking to1 salesman at the dealership for a while and was promised that everything was all set if I could come down and just look at the car and do some paperwork. I was worried about applying because my credit is not that great and I did not want to drive 2 hours to be denied. The woman told me that it was all set after I submitted my application online and told me that there was going to be no problem with finances. When I get there the man had no idea that I had filled it out online the woman I had been talking to was not there to work on my case and I drove 2 hours one way to sit in an office chair for 3 hours and then be denied and have to drive 2 hours home after I was promised this would not happen.

"Amateurs"

07-29-2016

STAY AWAY from sales member Jacob. Amateur at best! Very pushy, insulted me when I said I was looking around at other vehicles and hung up on me.

"Great Experience"

Recently purchased 2016 SS. Matt and Rachael were both great. Rachael helped me via the internet and Matt was inside sales. They were both very professional and enjoyable to work with. They have a smaller deanship but make the most of the space. I think the restroom was the cleanest and nicest I have ever seen in public.

"Intelligent And Honest Salesman."

06-13-2016

Ethan helped me through the entire buying process of my used 2014 Subaru that I bought. Ethan was kind, honest, and made the process of buying my used vehicle very easy. Ethan told me that he had only been at this specific dealership for about four days, as he worked at a different one for many years before. I could tell that Ethan was experienced due to the knowledge he has of the car business and the way he put this car buying process at ease. I am lucky to have done business with Ethan; he is an outstanding asset to Bertera Chevrolet.

"I Shouldnt Have To Work This Hard To Buy A Car"

Ive found on 3 different occasions that it is nearly impossible to get a sales person to assist you in buying a car here. I even made an appointment and sales person couldnt show up. I give up. When I go anywhere else I get swarmed by sales people. Ill go somewhere else from now on and give them my money. Very frustrating. My time is valuable.

"Perfect Car Buying Experience"

I had a specific vehicle in mind when I called and I wanted the process as drama free as possible. Rachael Lebel went above and beyond to make certain that my car buying experience was A+. The entire process (after taking the initial sales call) of processing the paperwork, test driving and prepping the car, and getting the plates and registration sticker took only a few hours start to finish when I got there. Rachael was friendly, professional and LISTENED to what I asked for. Incredible service and professionalism; Bertera Chevrolet is exactly what buyers are looking for in their car dealer.

"Salesman Jeff At Bertera"

Just a few words about Jeff, awesome, awesome, awesome...Very helpful, courteous ,did not push, made our experience very favorable. Would definitely recommend him to all.

"Not So Great When It Comes To Warranty"

We bought a used Suburban from Bertera, expressly indicating that we needed the towing package. The salesman assured us that everything was perfect with the truck. Two weeks after purchasing it we towed a trailer. The trailer lights would not work. The trailer was brand new. It turned out that the problem was with the internal circuit of the truck. Called the dealer, the salesman said that unless they determined that its a safety issue they would not cover it. We live in NJ and were going to make the 300mile trip to the dealer to get it fixed. But there was no guarantee that they were going to cover it. Not only the "perfect" truck turned out to be not so perfect, but they wont even stand by their warranty. If an electrical circuit is not a safety issue, I dont know what is. No, I,would not recommend this dealer at all. They obviously want to sell you the car, but offering a warranty means nothing, because theyre reluctant to honor it.

"Will Never Purchase There"

Super pushy salesman. The internet prices are not accurate. They jacked the price up 2 grand because they said the vehicle needed new brakes and tires. A complete joke

"So Bad I Couldnt Wait To Walk Out"

I was searching the web for trucks this past weekend and found one that I wanted at this dealership. Monday morning, I used the chat function on their website to ask about looking at it. They indicated that it was still for sale (stock number C14035) and took my contact information in case the status changed. I got out of work at 5 and drove for 2 hours. Finally arrived at the location where the receptionist took my information and looked up the vehicle. She then introduced me to the manager and then he introduced me to the sales person. All of them took the printout of the vehicle I wanted to see. I went through an interview process; they looked at my trade in; I sat down again and answered some more questions. Still, I havent looked at the truck. Finally, 15 minutes before they close I was informed that the vehicle I was asking about had been sold. So, I drove 2 hours to get there. Spent 45 minutes answering questions. Had my truck looked at by at least two people and all that time the vehicle I was interested in purchasing was not available. To make matters worse, when I got up to leave I had to wait in the lobby, holding the packet of information about the unavailable truck and my own registration until they finished test driving my own vehicle. I wont be going back. Neither should you. BTW, a day later and this truck is still listed For Sale on their website. Makes me wonder why.

"Lost My Buisness"

I have been a customer of this establishment for many years and have always had pleasant experiences until now. After dealing with Jeremy, who stated that he was the service manager, I will not be purchasing any more vehicles from there again. You have lost my business and I will be sure to let everyone know how poor the service is. I had called with a issue with my car and he had basically told me that I have to foot the bill, he stated that we have never been there for the catalytic converter even though I have documentation that I have. He basically was insinuating that I was lying to get the issue covered through the warranty. Very unpleasant and confrontational, the service manager that was there previously was fantastic and was willing to help.

"Great Customer Service!"

06-19-2015

Our experience was GREAT! Bob Caning was easy to talk to and felt we had known him for years! Ray was equally enjoyable! As we waited, on a very comfy couch, everyone that passed by us acknoledge us and made sure we had been taken care of. In a world where" customer sevice" is pretty much something of the past, this was a refreshing experience and definatley something that these people believe in!

"Great Dealership And Experience"

After finding my car on cars.com, I e-mailed my info and Bertera called quickly to set up a time. My buying experience was very enjoyable and my request were met with answers and quick responses. They satisfied all my needs to the best of their abilities and I would definitely recommend this dealership to friends and family. Great car at a great price with super service!!!!! Jacob Mead was a super sales rep who took care of all the details in a high professional way along with his management team.

"Perfect"

I couldnt have had a better experience from the second I walked into the dealership- Brain Hall made it painless and enjoyable from his humor to the way he went above and beyond to help me. I will definitely be recommending Bertera, and more importantly Brian Hall to all of my friends/family. Thank you for such a wonderful experience.

"Jeffrey Vincent- Sales Consultant"

Jeff was very informative and knowledgeable about the products. He was kind and personable and made the buying process easy and comfortable. I would Highly recommend anybody seek out Jeff Vincent at Bertera Chevy when in the market for a new vehicle.

"Chevy Cruze"

I leased a Chevy Cruze from Betera in palmer mass. My salesman A.J. Motta was very informative and knowledgeable. I was undecided on what to buy and he was very patient and we looked at several cars until i had driven the Chevy Cruze. After finally finding the right car we proceeded to get financed. Although it took some time i was very pleased with the staff especially A.J who kept me informed throughout the process. I would say he gave me A1 service and would recommend him to anyone.

"Great And Friendly Service"

Bob Canning, at Bertera Chevrolet, was very knowledgable and helpful. Nothing was pushed on me, they found out my wants in a vehicle and showed me vehicles that got my needs. I picked up my car a couple days later. Everything about the process was made easy for me.

"Easy And Enjoyable"

03-06-2015

As my husband and I expect the arrival of our third child, it became clear that we needed to upgrade our current vehicle. We were shown our options, without pressure or persuasion. Jacob Mead was particularly friendly, intelligent, reliable and honest. He also took the time to discuss and explain the value of our trade-in, the line by line amount we would be paying and patiently and respectfully answered all of our questions. In short, this was an easy and enjoyable process. I will certainly be recommending Bertera Chevy to my friends and family who are in the market for a new vehicle.

"My First Car"

03-06-2015

I love my Tahoe that I recently purchased at Bertera! This was the first vehicle I purchased on my own and it was a very pleasant process at Bertera. They were even willing to stay open very late to complete the paper work for my new purchase! I had put the Tahoe on hold and spoke with both Sierra and Simone on the phone. They were both excellent and very helpful! Bob helped me complete the purchase and he was very friendly and thorough! My only complaint was that I had been offered over double the amount for a trade in that Bertera offered me. Overall it was a good experience!

"Surprisingly Pleased"

03-06-2015

To be totally honest...a few years back I had a less than desireable experience at this dealership. This time things were totally different. I met with the salesman Bob C., told him how I expected it to go and he completely honored my wishes and...hes a great guy!! I took the car home overnight for a test drive, my wife loved it and I got financed with no issues at the price I wanted. Bob did whatever it took to earn my business. My overall experience with Myles from finance was enjoyable and respectful. Everyone was friendly and helpful and there was no high pressure sales. I would definately return and do this again.

"Carl & Vinny Were Awesome"

02-05-2015

I have been searching for a replacement vehicle for about two years now Ive been driving a Pontiac Vibe & I love it but they dont make them anymore. Nothing I have looked at seemed to fit me, I kept searching and searching I took my time and visited about 17 dealerships in the past 24 months and I always went in with a certain vehicle in mind and I was always let down. I visited Bertera Chevrolet and was greeted by Carl ,I explained my situation and told him what I wanted to look at . He offered me a coffee and we sat and he asked me what it was I missed about my previous vehicle, what my likes and dislikes were and what I would be using it for. He said he had an idea if I wanted to be open minded and he showed me a car that I never in a million years would have thought to look at . It was perfect I bought it that day and Vinny in the finance department set me up with and excellent finance package . I am so happy with my new Cruze Thanks GUYS!!!

"Great Service"

02-05-2015

Recently purchased a used vehicle at this dealership. From the moment I walked in, everyone was very helpful. As car buying is always stressful, Jay in particular was able to dwindle down the stress and helped me make the right purchase.

"Robert J Boucher"

12-17-2014

I was having a really hard time finding a dealer that would work with me as I have always paid cash for everything so I was lacking a strong credit score. I visited Bertera Chevrolet and worked with Carl Binette & Vinny . they walked me through the buying process step by step and found me an amazing car at an exceptional price !!! I am very satisfied with my experience :0)

""best Guys Ever Jay, Carl And Vinny""

12-19-2014

we were looking for a bigger car as my husband is dis-abled and the 2012 cruise we had was not large enough for my husband to get in easily anymore. It has been a struggle over the past 5 years with his illness and searching for a new car made us both nervous. However the staff there were so helpful and understanding, they worked very hard to get us in our car a 2014 mailbu LTD which is just perfect for my husband. I would really like to stress that Jay, Carl and Vinny were absolutley outstanding in every aspect of this purchase even going beyond what was required of them and I would like to thank them all agin. WE LOVE OUR CAR!!!!!! THANKS PATSY & PAT

"What A Surprise!"

12-19-2014

I made the decision to contact Bertera Chevy to take care of a minor recall on my car after getting the runaround from the local dealership in my city that usually services my car. While at Bertera, I spotted a rare 2011 Saab 9-4x and asked Bob Canning to show it to me. Bob was very pleasant and patient and long story short, I bought the vehicle that day. Something I did not plan as I had recently decided to keep my 12 year old car after doing some shopping around a few months earlier. I thought customer service was dead after that experience until I visited Bertera Chevy. When I came back to Bertera a few days later to pick up my purchase, Bob had arranged for Dave Greenlaw to go over all the technical features and set up my preferences and Bluetooth. That took some time as the vehicle is loaded with options I was not familiar with. The crossover was well priced and I received a good amount on my trade. I would highly recommend visiting Bertera Chevy and speaking to Bob or Dave.

"Great Service"

12-19-2014

i went there wanting to trade in an older car but was unable too trade it in it wasnt worth it but bob canning made it happen after a week and a half we were able to get a 2011 chevy impala and we love it

"Jake Not Jake From State Farm But Better A+++++"

12-19-2014

JAKE IS A WELL EDUCATED SALESPERSON NO PRESSURE AND GREAT TO WORK WITH ! HE GOES THE EXTRA MILES HIGHLY RECOMMEND WITH OUT HESITATION OR RESERVATIONS !!!!

"Great Experience, Friendly Staff"

12-19-2014

Buying a car unexpectedly due to the impending demise of the old one was made the most painless possible procedure by the excellent staff at Bertera. From the staff in the service department to the patient and intelligent young man (Jacob Mead) who sold me the car, everyone was helpful. All questions were answered and from the trial drive of the vehicle to the ultimate delivery took less than a day. Years ago when I first started buying Chevrolets (1961) I bought from a dealer like this. I thought they had all disappeared, but apparently not. Right in easy driving distance of where I live is this superior dealership and its wonderful staff.

"They Will Go Out Of Their Way"

12-19-2014

Chris was a very honest and took interest in my wife & I during the buying experience. Although, no one knew what HHR stood for, I did educate him. He made calls to my home, checking on how I and the car were doing. Had some issues with the used car, but Jay personally handled the problems and got them fixed. They do stand behind their used products and will go out of the way to correct issues. I did have a problem with service, over torquing wheel lug nuts, though. We all are not "muscle-men". I had to take the car to my local garage to have them loosen and re-torqued to the proper 100ft/lbs. per manufacturers specs. Over torquing alloy wheels will result in warped brake rotors. Hopefully, the mechanics will be educated on this process. A special thank you to the young lady in charge of the service scheduling department.

"Great Buying Experience"

12-19-2014

Had to break down and finance a new car. David Greenlaw was my sales person. My experience couldnt have gone better. He spent a lot of time going over my options and didnt try to force me into any ridiculous vehicles. He even put up with my indecisiveness and wasnt rude. I could have walked away at any time but I made the purchase. I love my Chevy Sonic. I would highly recommend this dealership. GO SEE DAVID!!!

"Great Customer Service"

12-19-2014

All of the Staff is Awesome at Bertera. My salesperson Chris kept me "in the loop" throughout the entire process. Great Job!!

"Great For Selling A Vehicle"

12-19-2014

Had such a great experience when i had to sell my truck. Customer Service was great and very helpful. Made it so easy. Ray was great and did not waste mine time and was straight to the point. I will be going back as soon as i can get other truck. GREAT EXPERIENCE .

"Great Service"

12-19-2014

I have the service employee Jacob, he was very friendly and knew exactly what he was talking about and was very helpful in helping me find the perfect vehicle that both my kids and I can enjoy! I would definitely go back again and buy another vehicle from him.

"Nice Friendlydealership!!"

12-19-2014

If you are looking for a place to buy a new chevy,this is the place to go.salesman paul is a down to earth guy,help me get the car I wanted,fast ,everyone there was helpful,no one standing over you to buy a car,but if you need anything there all help out,nice people there.price was what I want.i got chevy cruze hot red and I love it, I will buy again from them !!

"Positive Buying Experience"

12-19-2014

Dave Greenlaw was my salesman. He went above and. Beyond my expectations. Dealership was clean and friendly.

"Great Deal And Quick, Seamless Process!"

12-19-2014

I just bought a 2012 Jeep Wrangler from this dealership. I was very happy with the entire process... I hadnt bought a car since 2001 an was dreading the negotiating process as well as the logistics of getting a new car. The dealership made it quick, easy, and seamless. Jay, the manager, was very helpful in getting my broken down civic towed to them and extremely friendly and accommodating. I was more than happy with the price I got on my Jeep and their service and hospitality was impeccable. I would definitely recommend this dealership and do business with them in the future. I found they offered no pressure sales, competitive pricing, and I felt they really bent over backwards to make sure I was happy... I walked out a happy lady!

"Wonderful Customer Care"

12-09-2014

I would recommend this dealership to anyone. I went in looking for help on what to buy, as I was upside down on my current car loan. The salesman Brian Was great he found us a new car that would fit in our budget. The process was so smooth and stress free. Thank You!

"Bertera Chevrolet Review"

12-09-2014

I had a very quick but exciting experience with the Bertera Dealership about 2 weeks ago. My dad had bought me a Chevy Cruze from Bertera with the help of sales representative Jay Freemin along with many other representatives of the dealership. Apparently I was the only person in the world not in on this but all the guys here were so great and contributed to an awesome surprise that I never saw coming! They gave me the run down on everything about my new car and what its capabilities are. They also gave me a tour of the dealership and showed me where everything was if I ever need anything. Everyone was so nice and helpful during this surprise and it was great to have some personable people to work with. I am now a proud customer of the Bertera Dealership and trust and recommend them to anyone looking to buy from a reliable dealer!

"Where You Should Buy Your Next Car!"

12-09-2014

I was looking fo purchase a new car for my daughter who is graduating from college in August(she earned it). After several so so dealerships I found Berfera in Palmer MA. What a change from the rest. Right from the second you walk into the showroom people where there to help(not the pushy salespeople) but people like Jay Freeman, knowledgable and easy to talk to. Helping select the right vehicle, getting it financed, having the car registered and ready for pick-up. My credit isnt the best but Vinny found us an excellent deal and before I knew it the car was mine, a new Chevy 2014 Cruze. My daughter had no idea she was getting this and the Bertera team was all in when I brought her to get the car(she thought we went there to get tires for my car). The surprise was priceless. Thanks to my excellent experience I know where the rest of my vehicles will be coming from(have 2 more children). Thanks again to Bertera and its sales team, especially Jay and Vinny for making it as seamless as possible. Kudos to the whole staff. Sincerely, Randy Catalucci (proud father for a very deserving daughter)

"In Aw Of Their Service !!!"

12-17-2014

I own a 2008 Chevy 3500HD that I use for Hauling Campers and Small Equipment all across the country for a living. I came off the Highway to deliver a camper just over the Ct. Line when I had a terrible grinding noise come from the front end (a Brake Caliper had broken loose), I called Bertera Chevrolet and explained my situation and told them I needed to do a pick-up in N.Y. that had already been scheduled. I was told they would do their best but on short notice it might be late in the day or the next day. Upon my arrival I was met by the Service Manager which took my truck in immediately. They had already called other dealers to gather the parts that were needed; The Service Manager himself along with another mechanic worked on my truck and had my truck back in service in 45 minutes!!! I have NEVER had such a positive experience before on any product or service. When Im in the area, they have earned my service work.