"Wifes Pilot At Fast Lane"
Fantastic service. Service writer (Jonathan) was friendly and courteous. Technician (Angel) did a great job in a very timely manner. Price was GREAT. In and out fast! Very happy.
"My Car Needed Sevice Done"
10-25-2017
Need to have my car serviced for the winter months
"F-250"
Service was good, problems were taken care of, Rob the service adviser was good to deal with.
"A+ Professional Service"
Always treated with respect. A satisfied patron, the customer care is A1.
"Oil Change Experience"
Easy to do business with. From the sales team to the service team very engaged friendly and easy to do business with.
"Service At Marcotte Ford"
As always the experience was great. From the greeting and interaction of the service advisor, to the factory trained mechanic, to the car rental associate, to finally the cashier. All were professional, personable, and knowledgeable. Marcotte Ford is the only place to go for service or buying/leasing a vehicle.
"Repair Job"
I broke my back & use crutches Monica Brown was a great help. I was impressed by her technical knowledge.
"Great Service Hours"
Great service department with great hours! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
"Marcotte Ford"
Quick , efficient service, done when promised. courteous, helpful staff. This vehicle (2002 Ford Explorer) has always been serviced by Marcotte and that is why it is still in great condition.
"Service For 10,000 Miles"
As always, Marcottes outstanding Service Department takes care of the requested service in an efficient and professional way.
"Service On A F150 Pickup Truck"
As always the service was great. From the initial greeting and discussion with the customer service representative, to the technicians service, to the payment process, all were done promptly, accurately, and customer focused. Marcotte Ford is the place to go for service and the purchasing/leasing of vehicles.
"Mr John Negrucci"
08-15-2017
A very good experience, I like the way you operate.
"2017 New Ford Escape"
Pleasant experience buying a new car at Marcotte Ford
"Wonderful Experience At Marcotte Ford"
Just bought my third Ford Escape from Marcotte. Best experience ever! Bonnie-Master Certified Sales Consultant is the best to deal with when looking for a New or Used Car. She is so kind, helpful, listens to what you would like in a car and gets the job done. Will continue to buy at Marcotte and the FORD brand.
"Ford Escape"
Marcotte makes life easy...................................................
"Marcotte Ford Holyoke, Ma"
We have purchased six cars from this dealer since 1993. Have always had good service from the sales department and maintenance department. We always bring our cars to be serviced here. We have a high confidence in this dealer.
"Service On A F150 Pickup Truck"
As always the service was great from the time I was greeted by the service advisor, the mechanic performing the service, and finally the billing clerk processing the payment.
"Oil Change"
As always every thing was great from the welcoming of the service advisor through the oil change and finally the payment process.
"Ford Escape"
I came in for a side view mirror to be replaced. I waited 2 1/2 hours for repair and they came in and said the replacement part was defective. So I had to come back the next day. Other then that I am pleased.
"James Teixeira"
Got serviced promptly and finished in 30 minutes Excellent!
"Service Experience"
07-13-2017
Until now I couldnt say enough good about Marcotte. Yesterday I went in for service and had a bad experience. Without going into detail after two hours I left there dissatisfied.
"Marcotte Ford"
07-05-2017
Courteous and knowledgeable staff would recommend to friend. Great service
"Marcotte Ford Offers Exceptional Service"
My husband bought his first car - a 1964 Ford Falcon convertible - from Marcotte Ford and our most recent purchase was a 2016 C-Max, also purchased from Marcotte Ford. There have been other purchases from Marcotte along the way. We have found that every aspect of their service from purchase to customer service and repairs is exceptional. We highly recommend Marcotte Ford to all!!
"Service Visit"
07-03-2017
Their service department is top notch completing all service quickly and efficiently.
"Marcotte Ford Is Always The Best"
I scheduled my expected maintenance for an oil change by speaking to a customer service representative. I was able to get an appointment right away and was promptly served. There is another issue with my car that needs attention, and the service representative -- Monica researched the information for parts that need to be ordered for a future return to Marcotte to complete the service.
"Marcotte Ford In Holyoke, Ma"
06-30-2017
I leased my Ford Edge from Marcotte Ford last year. Had the vehicle serviced by Marcotte this week. They completed an oil change, oil filter change, rotated, and balanced the tires, as well as a complete safety check. All of this was done free of charge which Mike Filomeno said is offered because it was my first service after the original lease start date. I also had a problem with the gasoline filler line, which they fixed at no charge. This dealership is great. They treated me like family!
"Service"
06-26-2017
Great service department, in for oil change and tire rotation. took my truck in as scheduled and was out in 35 minutes.
"Inspection Sticker"
I went to Marcotte for my inspection sticker thinking if there was anything wrong they would fix it since Im at the dealership I purchased my car. The inspector said something about the headlight not pointing in the right direction after someone changed the bulb. I asked the customer service rep if someone could take a look and turn the bulb to whatever direction it needed to be, they told me it would be over an hour until someone could look at the lightbulb. I couldnt wait another hour for someone to look at this. Ive brought it to another garage to have it looked at and no one can figure out what is wrong with a bulb that is working. So here I am stuck with a reject sticker and no information on how to fix this light bulb.
"Sport Track Service 6/15/2017"
The service experience was well informed and the timeline was rite on point
"Service"
On a recent visit to the dealership I asked that a few issues be addressed, change the oil, reattach the arm that opens the rear window on the explorer, and figure out why every week I was putting air in my tire because the light kept coming on with low tire pressure, and an inspection sticker. The tire was fixed, and the vehicle was inspected. the oil change was not done and I was told that they could not repair the mechanism on the back window that the window would have to replaced at my expense of $700.00, because it was not a mechanical issue. I am not quite sure how all of a sudden this part came unglued but I was not happy to say the least. I had the extended warranty and it wasnt until I addressed the fact that I would be calling Mike Marcotte that I received a return phone call stating that the service manager was going to replace it and all I would have to pay was my deductible. This was a relief as I would have rathered left the window broken than pay that ridiculous amount of money. Yes a loaner was given to me but the fact that I now have to inconvenienced for a second time to return the truck for the oil change and whenever the window arrives. Often times I really wonder why we as consumers take the time to fill these surveys out because I feel as though nothing ever gets corrected.
"Nana Gets The Car Serviced!"
The nicest people! Great service and every person there went out of thief way. It seems to come so naturally to them ?
"Worst Service I Have Ever Experienced"
05-31-2017
After waiting an hour and a half for an inspection, I finally went up to ask what was taking so long. There was no one else in front of me for well over an hour. After fumbling around trying to figure out what was going on, the rep told me that they were going to pull my car in now. THE FORGOT TO INSPECT MY CAR!!! The icing on the cake - after 30 minutes of initially waiting a rep came in to tell me my keys had been locked in my car. Somehow they accomplished this, got my keys out, and STILL FORGOT TO DO THE INSPECTION! The guy did not seem apologetic at all, and I gladly left and will never return. I had previously had thousands of dollars of work done there. NEVER AGAIN.
"Ford Focus"
05-30-2017
The sales lady Bonnie was very helpful and she took a good amount of time showing me and explaining the details of the focus and even sync my fone up to the car before I left the dealership
"20,000 Mile Check"
Excellent customer service by Patti in the business office and Keith in service. Rob also very personable.
"Dealership That Cares About Your Needs"
05-27-2017
I have been purchasing autos from Marcotte Ford sense 1973 and have been totally satisfied with everything they have done for me as a customer. Service has been very good and they have always taken care of the problems I have had with my vehicles, although they were few. I have owned many different vehicles over the years from Mustang,SUVS,and trucks. My current vehicle is a 2015, F150, King Ranch witch is great both around town and on long trips to Florida. The staff is always helpful when I go in for service or just stop by to look at the new vehicles. I would recommend Marcotte Ford if your looking for a good dealership that cares about their customers.
"Service And Car Purchase Customer"
05-26-2017
The Marcotte ford family continues to provide excellent service and be the dependable service provider we have come to count on. My family (son, sister & husband) all drives Fords now! Diane Bazin-Judd
"Storekeeper"
05-26-2017
Very satisfied with my first parts purchase. Very simple and fast
"Good Svc- Parts And Checkout. Reps, Bad Comm. "
Tom from the parts department did a great job guiding me through my tire purchase and ordered the correct tires and had them delivered promptly to the dealership. I had an early appointment to bring the car in, was told it would take about 1-1/2 hours to put the new tires on. I decided to wait while the tires were being put on. About two hours into the wait, I received an email that because I missed my appointment, I would have to reschedule. I went to the service reps desk and said, Ummm, Im here and you took my keys more than 2 hours ago. It only took about another 45 minutes to complete the job, but I was a little put off that I was forgotten while I was actually there with no apology. I think something should be done to improve communication between the service reps, the technicians and the customer. Upon checkout, the woman at the desk was very helpful. She completed my tire rebate and actually pointed out to me that I had significant Ford Credit points that I used toward the purchase of my new tires saving me a considerable amount of money.
"Great Auto Technicians!"
Always courteous and helpful! Great auto technicians!
"A+ Service"
I am always satisfied with the service. Very professional and everyone is treated the same.
"Marcottes Fast Lane"
Went to Marcottes Fast Lane for the first time, instead of the dealership where I bought my truck. My experience and first impression was fantastic. I was greeted in a friendly and courteous manner, the service of my vehicle was done quickly and efficiently, and the price was right. I will spread the word to family and friends.
"Prompt Service. Most Importantly, Trustworthy."
My long-time service rep, Jim, is no longer with Marcotte. This was the first time I was seeing Steve for the service. As always, everything was excellent. Ill be back in August for the sticker and a radiator flush.
"Good Service"
enjoyed breakfast thank you for a ride to work service done
"Al Marcotte Ford"
05-24-2017
this is our third time here to buy a vehicle, this time i leased. mark lyon was excellent and gave me all the information i needed to make it a painless transaction. he was able to narrow down selections and find me exactly what i want. patty mcquade is lovely and very easy to talk to about financing. She was very helpful and gave me royal treatment. I highly recommend al marcotte ford to all of my friends and family. great job!
"F-250 Owner"
05-24-2017
You couldnt have a better service manager than Paul, he goes out of his way to make sure your vehicle is repaired correctly. Cant get that at to many places in these times. Thanks Paul for making service at Marcotte worth the drive.
"Good Service, Staff Knowledgable"
05-24-2017
What can I say that I have not said before, keep up the excellent repairs at low cost and you will keep me as a customer!
"Great Service And Clean Facilities"
the service performed on my Fusion hybrid was excellent as always, that is why I go to Marcotte Ford
"Vehicle Service"
Work performed as described and within the estimated time frame. Cost was actually lower than first estimated
"2013 Ford Fusion"
Sales Person was great, very helpful, and she spent a lot of time finding me the exact vehicle I wanted and we worked out a great price. Very pleased. Service department has also been excellent.
"2017 Fiord Edge, 2010 F150"
Always do a great job selling and servicing my vehicles
