"Great Service"

Great service and great quality! I will definitely come back again and recommend this dealer to my friends.

"Service Review"

Our service adviser, Joe Yu was exceptional. He was courteous, conscientious and excellent.

"Joe Is Great"

I took the car for service and Joe was my advisor. He is professional, friendly, and patient that makes me feel like an old friend to me.

"Service Experience"

No one can beat the excellent service experience I receive every time I go to Rusnak Mercedes!

"First Service"

Joseph Yu was awesome. Very knowledgeable and thorough.

"Mercedes Benz C300"

PJ is a great dealer! He is Very friendly and helpful! I would definitely recommend him to my friends and family.

"Rusk Arcadia"

quick and easy in and out; transported to mall. courteous driver .

"Car Service"

Perry my new service consultant was great! Every one in the service department were polite and helpful Thanks

"10,000 Miles Service"

Service manager very helpful and or. Good courtesy drop off and pick up service.

"Service"

Joe, really knows his job, he told me the average amount of time for the wait and Yes, it was exactly like he told me. Great CS.

"Great Service Department"

I brought my car in for service and they entire process was excellent. My usual service advisor is no longer with the dealership so I was introduce to a new one Joe Yu. He is great courteous, thorough, and very professional. And the new facilities are beautiful.

"Review Of Rusnak Mbz"

Promptly fixed the issues with the turn signals & cameras on our GL. However couldnt find a cause for lane assist problems. Having us monitor the situation to see if clearing the fault codes will have an impact. If not they promised to follow up with the factory.

"Service A Schedule"

Quick service, exceed the promised time. Dealer has completed all Service A requirements.

"Review"

I always find the staff and team there at there best or even Great. Service is always excellent and I always feel right at home when I am there. My personal assistant was great at attending to my needs and answered all my questions. Over all Great service, Great team and of course a Great car...

"Mrs Daoudian"

It was good experience overall the person who helped me his name is Mike he was very sweet and helpful they finished their service really quick. Very professional approach

"Service Dept"

I gave excellent to Michael Tone service advisor for his service dealing with the clients. He will do his to comfort his customer by looking for a looner car and also to make sure he can get or fix your car on time. In short, he is very helpful with no negative attifude.

"Great Service Center"

Gus was the best service member I have ever had at any dealership. I will come back to this location solely because of him and the great service he provides.

"Job Well Done"

Joe you took excellent care of me. He is professional and tested an old lady with understanding. Marie Zondler

"A Service"

Brought my GLE350 in for Service A last week, and once again my service advisor Mike Tone took excellent care of me and my vehicle. The process couldnt have been any easier. Booked it online with Mr. Tone, drop off took all of 10 minutes, had a courtesy vehicle waiting for me, received alert texts and status updates, then picked up my freshly washed and service vehicle vehicle all within 3 hours. Couldnt be more satisfied and pleased.

"Review"

Mike Tone was great!!! He took car of me from beginning to end. Also, Eddie, the young man who drove me home and picked me up later that day was engaging and thoughtful in his conversation with me. Great team!!!!

"Excellent Experience!"

Great experience!! Reasonable pricing and good service.

"Rusnak/arcadia Mercedes"

Great service. Always checks everything . Loves that they wash the car and vacuums inside. Wish that they provide a loaner car for service A as they do for service B.

"Bookkeeper"

I would purchase every car from Willie @ MBZ of Arcadia. Joseph was very pleasant to work with, this dealership is professional, easy and has the best deals in town. The showroom is beautiful and everyone is so friendly. Also, Rebecca in the Finance Department was so amazing and efficient. Would recommend everyone looking for a MBZ to shop here.

"Aaron Z"

PJ and his assistant are amazing. Very satisfied with the shopping experience. Very professional. Will definitely come back.

"Robert Rogers Was Charmingly Helpfull"

excellent serice excellent over all look and ora.....thank you mike tucci

"Quick & Efficient Service"

My service rep, Brian Edwards, is always efficient and friendly. He does a top notch job. The repair was done perfectly. I dont think Ive ever had a complaint about this service department & Ive been a Rusnak customer for 10 years.

"Mercedes Gle350"

After contacted 5 dealerships in the Southern Ca. area, with no luck. I finally find what I was looking for at Arcadia Mercedes Benz . I contacted John Avila, who is their internet contact. He was extremely helpful as I needed to make the purchase rather quickly .John showed us the car. After test driving it, we decided to purchase the vehicle. He provided up with all the information we needed, answered all of our questions . Finally John walk me to good finance agent ,we completely satisfied with Arcadia Mercedes Benz dealer .

"Satisfied Customer"

I took my car in for service because it wouldnt start. As it turned fuel pump/gas tank required replacing. The problem turned out to be covered under the manufactures warranty therefore no out-of-pocket cost on my end. Everything from the initial call to picking up my car was a good experience. Ive been dealing with Mercedes-Benz of Arcadia for approximately six years and the service has never been less than excellent.

"Rusnak Service"

1st class treatment. My loaner was ready, and my car was repaired in the time specified.

"Ratings"

everything was great, but every time I was there the coffee area was VOID of coffee. I would suggest some type of machine that lets you choose what you want. (There is one at the Rusnak Audi in Pasadena).

"Nice Place To Get A New Car"

Staff responds to my request readily and are very courteous. Their facility is brand new and very nice. They have a good car selection. Their prices are fairly reasonable. The purchase process is pretty painless.

"M/b Service"

The service rep was courteous and knowledgeable. I was early and still he was accepting and told me my service would take about and he was spot on so that I could continue with my errands that morning. I look forward to dealing with Arcadia M/B in the future.

"Service"

My rep Brian Edwards is exceptionally helpful, knowledgeable and considerate.

"E350 Repair"

Clifton handled my repair very professionally. He kept me informed. I really appreciated getting to drive with the mechanic so I could explain and show him the issue I was having.

"Customer"

I came in without an appointment and they still accommodated me and were courteous and professional.

"Ms Shi"

The advisor is very experienced and helpful. The environment is modern looking.

"Great Transaction"

They have the best CPO inventory. Extremely clean cars with low miles. When comparing apples to apples their prices are right in line. Great service fast and easy transaction. Big thank you to Jon, Andrei and Brian.

"Excellent Dealer"

Scott Hong was excellent to deal with. The process was first class, honest and easy going.

"Service Visit"

Excellent service, but a little pricey Xxxxxxxxxxxxxxxxxxxxxxxxxxxxcccxxxxxxx

"Mercedes Service"

Service Advisor Robert Rodgers handled this service visit very thoroughly. Repairs done quickly and as promised.

"I Dont Know What To Put Here."

Very pleased with Clifton. He was very attentive and kept me abreast of the status of my repair the whole time.

"Mlb 350"

I purchased a MLB 350 certified vehicle. I was very pleased how easy and quick the purchase was completed. My sales person Katrin Bassenger was outstanding as was Brian Wong the finance manager. The attention to detail and customer satisfaction was refreshing. I would definitely recommend purchasing a car from Rusnak Arcadia. A beautiful dealership.

"Service"

New facility is impressive. Service done ontime. Friendly staff that made the the appointment smooth.Provided me with a courtesy car that allowed us to continue with our errands.

"Service Repair"

I have been getting my cars serviced at this dealership for at least three years. The service has always been the best. Prices are reasonable and they always have a car available for me to use. Brian Edwards is my service advisor and he always takes care of me.

"Customer"

Clifton always does an excellent job. The new dealership is very attractive and consistent with what I expect from Mercedes Benz.

"Great Servixe"

Great customer service, service advisor is awesome, and they completely respect your tome

"Superb Dealership!"

Excellent overall!. Debbra was very helpful and knowledgeable, and accommodated our desire to see and drive multiple cars. The rest of the staff were friendly, helpful, and likewise did their best to get the purchase process moving as they saw we had driven a long way to see them. The facility was still under construction so the immediate building was "5-star" but getting around the construction (and the coffee bar not in service yet) is maybe a 1/2-star nick in the rating. Still, superb dealership experience and crew that I would highly recommend to anyone!

"Paul Bettencourt"

We bought our son his first car this past Sunday. Flew in from out of town and drove the car 300 miles home to surprise our 16 year old son. Best experience we could have hoped for. We will definitely be back. We would recommend it to all of our family and friend. 5 stars!!!

"Yihuan Zhang"

Mr. Brian Edwards is so friendly and with excellent customer serice. for that, we will go back to the service dept anytime we need anything. Thank you Brian, you are the best!!!

"Car Service"

Sadie assisted me as soon as I drove up. very efficient and fast. by the way, I love the new facility