"Experience At Darcars Could Not Have Been Worse"

Unfortunately I encountered the worst customer experience of my life at DARCARS Toyota in Silver Spring, specifically with the Auto body Shop. My car was towed there after it overheated. They told me 3-4 times my car was "almost done." After over 3 weeks and $2,700 I was finally able to pick it up, but on my drive home it overheated, so the issue clearly wasnt fixed. When I called to let them know it would need to be towed back there, their only response was "Sorry we dont have a tow truck." No apologies, no concern, and no sense of urgency to fix the issue. I had it towed back at my expense on a Friday, tried getting in touch with them Friday, Saturday, and Monday. Finally got someone on the phone on Tuesday and they said "We got a call your car was coming here but havent seen it." Several calls later they found it on their lot and took it back in to make the right repair. Again, no apologies or explanations and both the Manager Jim and repair man Rudy were extremely rude to us. My car still does not sound quite right but I will not be returning here.

"Excellent Experience"

06-01-2016

This is a very professional dealer. Momar Jallow is a super super nice guy. He is very patient with me and very happy to answer all my stupid questions. He is a really helpful guy. Dont hesitate to find him if you want to buy a car here. I bought a second-hand car here at Aug. 2015. I have very good experience so far.

"Quick And Easy"

Lab Phan was very enthusiastic and helpful. He greeted me outside the building. Very pleasant

"Great Deal And Excellent Experience Buying"

Weve been shopping for a new car for awhile, and I suddently got a phone call from the guy name Lan Phan, he is one of the sellperson at Darcars Toyota in Cherry Hill Silver Spring. no wordy, if you are looking for a new car with good deal, come to Darcars Toyota in cherrry hill silver spring to see Lan Phan. He will take care of you from A to Z.

"Horrible"

09-04-2015

I have purchased five cars here and the last one is a Prius plug in car. Supposed to have a tire repair kit and when I went to go ask about it they brushed me off giving me a first aid kit. When I realized and went back and they only gave me half of what I needed. I have a flat tire with no spare and half a kit that cant plug in to my tire. I am very disappointed with DARCARS. Will never do business again.

"Routine Service"

08-05-2015

I opened up my hood my 2014 Sienna to look at the Air Filter. Was shocked to see that the coolant tank was empty. My Sienna has 28K miles and I just took my Sienna for routine service at 25K. Dont believe that the coolant can disappear in 3000 miles. The only explanation is that it was never replenished during the last service (or earlier). I thought ToyotaCare included "topping off" fluids. Not happy :-(

"Excellent"

I want say thank,, the service was wonderful I really appreciate

"Charles Made It Happen!"

04-20-2015

Charles is by far one of the best salesmen I have ever encountered. He was extremely helpful, honest, and persistant while making this purchase of my new Camry. I thought I wouldnt be able to find a car but Charles had a great one in mind to fit my needs. Ive never been happier. I called him so many times and each time he answered and or called me right back. He was always professional. Thank you Charles for your 20 years of service.

"Excellent Car Buying Experience"

02-27-2015

I had an excellent experience selling my car and buying a new car from a knowledgeable salesperson - Amadou.

"Great Car Sales Person!!"

I just have one thing to say AWESOME, Kadeem was my sales person at Darcar Toyota in Silver Sring MD. He worked very hard to help me get the car that i always wanted. from the time that I have purchased my car I have been trying to get all of my family and friends to buy a new car from him. Keep up the GREAT customer service Kadeem, and THANK YOU!!!!

"Great Customer Service!!!!!!"

I had GREAT service from Peter Bielanski at the Darcar Toyota in Silver Spring, I have had several problems with my car, "by the way I had just purchased in October" so I had a bad attitude from the start because I didnt think I should be having problems this early after just buying a car. Peter was very nice and understanding, which made me quickly change my attitude. I felt real comfortable putting my trust in him, I am really upset that he will be moving to a diffrent service center, he told me that I will be left in good hands, and believe it or not I am trusting what he has told me, otherwise I will find him and go to that service center!!! Peter will truly be missed, GOOD LUCK TO HIM. Thank you Darcar for having such a WONDERFUL person that in my opinon is second to none! Malisa Williams

"Darryl Jefferson Saved Me So Much Stress!"

Had a FABULOUS experience at DARCARS Toyota despite the crappy situation I found myself in. I was looking to trade in my VW Id had for the past 10 years and upgrade to a luxury model. The dealership I brought it to prior to DARCARS offered me less than 1k for it...a ridiculous trade in offer for its condition according to autotrader and other online services. Thankfully I got in contact with Darryl, who helped me get the car towed from the first dealership to his location (another headache). DARCARS inspected the vehicle, gave me a solid offer, and helped me trade in for a Lexus. Darryl was an exceptionally good salesman - he was honest, answered all my questions, and never made me feel rushed. He got me the car Ive always wanted at the price point my husband felt comfortable with. Cannot say enough good things about him. Great manners and communication style. Thanks, Darryl!

"Worst Experience.. Do Not Buy From Here"

Worst dealership ever... Donald Moore the sales manager called me a liar... I was quoted a price from the sales person and received a call from Mr Donald sayING otherwise... do not ever buy from this dealership. His level of professionalism and respect needs coaching. His communication and dealing with the public needs adjusting. Overall just needs some people skills that he lacks

"Extremely Helpful"

Amadou Bah was extremely helpful to me in purchasing a new car. I was in contact with him for a long time, and he was never pushy, which I really appreciated. When I finally found the car that I wanted and told him the price that I wanted, he was able to make it happen.

"Great Service!"

I had a great experience buying my Toyota Corolla LE from DARCARS Toyota in Silver Spring. I cannot thank the sales person Rod enough because he provided me an outstanding and respectful customer service. He is so knowledgeable, so friendly, and honest. I highly recommend DARCARS Toyota, and Rod as an excellent sales person.

"Bad Service"

The service is terrible, they want to save money and do not perform all the service needed. Unless of course they have a supervisor in their back. Do not go in the afternoon, all the employees are tired, and do not want to work deeply in the service they provide. I do not recommend to go to maintain your Toyota in this location. It happened me twice, so it not an exception to the rule. Andre.

"Excellent Purchase Experience With Mr Amadou Bah"

I would like to thank enormously the sale associate Mr Amadou Bah for his bravery, he is knowledge in the business, his simplicity and his professionalism. I bought a 2014 Toyota Camry LE on February 1st 2014 at Darcas Silver Spring and Mr Amadou Bah was the salesman who helped me. He had shown his skill with the spirit of honesty and respect. He took time to explain me thoroughly everything that I supposed to know before buy a car. Finally he found me a great deal and a good choice. So when I decided after three months to buy anotherToyota Camry SE 2014.5 on Sunday May 25, 2014 I havent hesitated. I went straight to Mr Amadou Bah for my choice.This time it went beyond my expectations. With his experience and knowledge of the business he found me a deal that I did not expect at all. Im very happy and very very satisfied. Mr Amadou is a real professional, honest and respectful businessman I have never seen before. I think Mr Amadou Bah is the best salesman of Darcas Toyota. Mr Amadou, thank you very much. I also thank the management and the finance department specially Mr Gonzales. Thank you.

"Excellent Buying Experience!"

We came to the dealership and it was packed there were people everywhere. Mr Wayne Ramsaran was the first person to greet us he was so friendly. We already new what we wanted and he made the whole process smooth and easy, Got us a salesman who quickly went and got the car we were looking for. Thank You sooo MUCH Wayne for all your help you were very busy that day we seen you on a few occasions running back and forth thank you for making we feel like we were the only people there that day. You are truly one of a kind. I hope you Darcars knows how wonderful you are and treats you accordingly.

"Buying A Pre-owned Vehicle"

I was in the market for a pre-owned vehicle, and went to Darcars. I was assisted by Mr. Emmanuel Maduechesi. He was very helpful and allowed me to take all the time I needed to select the vehicle of my choice. I purchased a Kia Sportage. He made the purchasing process comfortable, and was very knowledgeable and informative about the history and condition of the vehicle. I am very satisified that I went to Darcars and was assisted by Mr. Maduechesi.

"Excellent Service!"

EXCELLENT SERVICE FROM MR. LAN PHAN. WE ALMOST FORGOT THAT WE ARE MAKING A BIG PURCHASE BECAUSE HE MADE IT SO MUCH FUN! HE WAS VERY HONEST ON WHAT WE CAN AND WE CANT AFFORD. THIS IS OUR SECOND CAR FROM TOYOTA DARCAR SILVER SPRING, WE LIVE IN BOWIE BUT WE STILL PREFER THE SERVICE IN SILVER SPRING. HE MADE THE BUYING PROCESS SO EASY AND THANKS TO HIS BOSS TO FOR HELPING US ON FINDING THE COMFORTABLE PRICE WE CAN AFFORD FOR MONTHLY PAYMENTS. IM RECOMMENDING MR LAN PHAN NEXT TIME YOU VISIT DARCARS SILVERSPRING.

"Excellent Buying Experience!"

My wife and I recently purchased a Prius Wagon from Darcars Toyota at Silver Spring, MD. Mr. Jorge Martinez, our sales consultant was absolutely fantastic. He was clear with his advice on available vehicles, provided direct and easy to understand pricing information, was kind and courteous when my wife and I visited the showroom, and made our buying experience a pleasant one. Our interaction with Jorge was a complete contrast to the high pressure sales tactics that we had experienced at other dealerships. We would say that our easy interaction with Jorge was one of the main reasons that convinced us to buy from Darcars. What we also liked about Darcars was that they offered the best price for the vehicle that we wanted, and the sales managers were also very courteous throughout the buying process. At least 5 different top level managers thanked my wife and me in person, and assured us that we could come to them at any time if we had any issues with our vehicle. Mr, Ethan Rosignol, the General Manager, was absolutely elegant in his manner when het met with us at the show room prior to our purchase, and was prompt to follow up with an email after our purchase. I would highly recommend Darcars Toyota at Silver Spring to anyone who is in the market to buy a Toyota. Thank you Jorge Martinez and Thank you Darcars Toyota!

"Perfect Service"

I recently bought a Toyota Rav4 here and it was a breeze. I was able to get all my questions answered. The service was exceptional here and my dealer was Lan Phan. He helped us through the whole process and I was pleased to buy from here. I thoroughly recommend the dealer and the dealership. If I were to buy another car in the future I would come here again. Excellent in all areas.

"Buying A Car At Darcars Made Easy"

I had been on the market looking to buy a Toyota camry. I went to several dealers but for one or more reasons I could not decide until I stop by Darcars and met Mr. Lan Phan. Mr Phan made my buying experience a joy. every thing was so easy.No pressure from him. great service,No time wasted

"Great Service!"

I bought a new car, a RAV4 XLE with Jorge Martinez at the Cherry Hill location, he provided us with such great customer service, we got a good deal, everything was well explained, we are just very happy with our purchase!! We went on black Friday, which is a crazy day to be shopping, however our experience went smooth, no long waiting times, we felt a very comfortable environment....I definitely recommend this dealer, but best of all, I definitely recommend Jorge as the sale consultant, he is simply AWSOME!!

"New Car Purchase"

Just purchased a new Toyota from Amadou at Darcars Toyota. He worked hard to get me the deal I needed. You had to negotiate hard, but I believe I received the best price. Tried other dealers first and felt this was the best. Worth trying.

"Camry 2014 New Car"

excellent customer service and they catered to our specific needs

"Thank You Mr. Amadou Bah"

My family recently purchased a new car from DARCARS Toyota. Mr. Amadou Bah was very helpful in the process. He consulted with us over the phone and alleviated all the concerns we had. He patiently showed us the car we were interested in, explained and demonstrated its features. The pricing was straight forward, there was no attempt to trick us. Mr. Bah made sure everything went smoothly and was available even after the purchase. I highly recommend going to Mr. Amadou Bah for your next car purchase.

"Loving My New Car"

I purchased my new car from Darcars Toyota in Silver Spring. I had an awesome experience thanks to our car dealer, Amadou Bah. He was extremely professional and helpful beyond what we had hoped for. He helped us find a car that meet our expectations all while staying within our budget. I will definitely recommend Amadou to others interested in purchasing a new car.

"Above And Beyond Experience !"

I recently purchased a car from Darcars Toyota Of Silver Spring and it was one of those experiences I want to re-live. Amadou Bah was the salesman who worked me through the whole process before the step of paying and there is no one reason for me not recommending the exact sales person and the dealership to more people. Amadou answered all my questions and was honest in pricing the car. He went the extra mile sacrificing his time by staying a couple of hours late ensuring that I go home with the car. Truth be told, I have shopped around for some time before coming to this dealership and I had the chance to meet and talk to a few salespeople. However, meeting and dealing with Amadou made me decide to buy a car at this dealership. Razvan, the guy who worked me through the credit and paying process was great, too. I have to mention that Amadous boss was rude with me and my friend , but Amadou made sure we find satisfaction and he did. This experience was above and beyond my expectation .

"Great Service, Very Efficient"

I am in another state and handled this transaction with DarCars dealership of Silver Springs, MD, through email, fax and U S mail. Every time I spoke with Salesman Darryl Jefferson I received excellent customer service. I would definitely buy from DarCars again.

"Darcars Toyota Silver Spring Md"

I have bought four vehicles from DARCARS and the experience has been excellent each time. The dealer really tries to make you feel welcome and work with you to get you into the car you want at a payment that is reasonable. I spent two days working with other dealers on the same vehicle and was not able to get the payment anywhere close to what DARCARS did in less than an hour and with no haggling. DARCARS really does try to live up to their moto "We want you to love car buying."

"Darry Jefferson Of Darcars"

I made previous Mazda 626 purchases from DARCARS Silver Spring. However, this time I purchased a certified pre-owned Toyota Camry. The car is amazing and the sales consultant Darryl Jefferson was engaging and forthright. He made the experience painless and exceeded all expectations. Darryl worked with Eric Johnson (Sales Manager) to make the best possible offer. We did not haggle over price. It was a very streamlined and smooth process. Darryl communicated openly with us and provided top-notch quality service. I strongly recommend Darryl Jefferson and DARCARS.

"Salesreps, Management And Other Things"

Overall: Disappointing. 1) Salesrep was personable, helpful and answered all of my questions but not entirely honest. When looking my car over prior to giving the keys to the gentleman that estimates how much your trades are worth, made the comment..."did you know your tire pressure monitor light is on?" It caught me off-guard because we put nitrogen in the tires to prevent pressure fluctuations. As a result, I was thinking I had a bad tire and may need to get it replaced. Since the car was about to get evaluated as a trade-in, I figured the light would detract from the cars value. Not good. However, I checked the car for the light upon leaving the dealership and the light was not illuminated. I also rechecked the tires and found nothing wrong with the tires. Very mis-leading comment and I am not sure why the salesrep would say something like that unless it is to get me to believe the car is in worse shape than it appears to be. 2) Sales manager would not budge on my 2010 SUVs trade-in value. The best they would offer me was KBBs "Fair" value. My SUV is at minimum in "Good" condition (based upon the definition of "Good" by KBB). The difference in price is about five thousand dollars. I understand the dealership needs to make a profit but that profit margin seems extreme. Considering how large DARCAR automotive group is (the larger the dealership network the more flexibility they have to make a deal) and what KBB says dealer retail price is, they were looking at a profit of over eight thousand dollars if I accepted their trade-in offer! Thats insane! Since my car required no reconditioning, the fact that the sales manager wouldnt give me a better deal blew my mind. Needless to say, I did not consummate the deal. 3) The General Manager of the dealership wrote me an email the next day asking how my shopping experience was. I replied with the above comments. I never heard back from him. Not even a short reply telling me he was sorry that I didnt agree with their pricing scheme. However, he did refer my email to customer relations because I received a phone call the next day from a customer relations rep. 4) Customer relations rep called me while I was driving on the interstate about to pull over at a rest stop so my daughter could use the restroom. She seemed nice but I had to quickly ask her if I could call her back because I was pulling over to take my daughter to the restroom. She replied that I could call her back if I wanted to but made no attempt to ask if she could call me back at a different time that is more convenient to me (Basic customer service thing to do. Something you would think a customer relations rep would be quick to ask). Since the rep did not leave a call back number for me, I called the number that showed up on my cell phone. Wow, was that a mistake. A customer relations admin assistant answered the phone. I told him what was going on and that I needed to speak with the customer relations rep. He told me that she was not available and that he didnt think she was at work today! I told him that I just spoke to her (less than 15 minutes ago) so knew she was at work and that she told me it was okay to call her back. It was like he didnt even hear me or want to listen to me. He said he wasnt sure if she was available and asked me why I was calling. I reminded him that they called me and I am returning the call. He then asked if I knew why they were calling (you can probably start to see how comical this was turning out to be). I told him it was probably related to a recent car buying experience. He said okay, thanks for letting him know and that he was going to close the case. At that point, I realized I was wasting my time and told the individual that I was confused at how he could consider the case closed when I havent even spoken to the customer relations rep yet. He then thanked me again and hung up. Bottom line: Go to a different dealership.

"Great Buying Experience With Rod Durden"

I had a wonderful experience buying my car from Darcars Toyota in silver spring. Rod Durden assisted me with providing all the required information I wanted and asked for. The pricing was straight forward. No tricks played. I was never rushed to make a decision like many other sales people out there. I am impressed with how Rod was able to assist a lot of customers in a timely and professional manner. He made sure every thing was taken care of even thought it was very late in the night and left home only after making sure that finance department received my paper work. Finance Manager John Desouza did an excellent job in making the paper work process as quick and painless as possible as it was already an exhausting evening for me. Next day both John and Rod followed up with me to make sure everything is alright and quicken the process of having accessories installed on my new Camry. It was a wonderful experience. I would definitely recommend Darcars Toyota Silver Spring to my friends. I would highly recommend speaking to Rod Durden as he will make sure you have a great car buying experience.

"The Best Car Purchasing Experience!!!"

I had another GREAT shopping experience with Amadou Bah at Darcars in Silver Spring. He sold me my first Toyota 2 years ago, and when I decided to upgrade, I had another fabulous experience. He was always available throughout the entire process and most importantly always picked up his phone when I called - how many people do that? He was very pleasant and never rushed me to make a decision. He gave me honest opinions about the quality and price of the cars. I highly highly recommend him and cannot wait to go back again.

"Small Business/organization"

Had a very pleasant car buying experience with DARCARS. Chris Shea helped me and my business purchase 2 cars and it was a smooth and unrushed process. Was not harassed into adding any additional features I did not want and he was passionate about making sure I got the cars I wanted.

"Darcars Silver Spring"

I had a very good experience here at darcars on cherry hill road.The sales representative Mr Amadou was very helpful in providing the needed information and guidance needed to buy a car. very prompt and fast service. very helpful . over all a very good experience ,it was my first here in maryland with toyota and definitely would recommend to any one who is looking for a good service and a fast service with a very kind and helpful sales rep. Thanks alot Amadou, the experience has been great.

"Great Experience And Pleased With The Car"

Hesitant to make the 80-mile hike out of state to Silver Spring to look at a used vehicle, the reviews on this site were helpful, encouraging and accurate in both the Sales and Financing processes. SALES: There were two key points on the sales process that made the biggest impression in this used car purchase: honesty and low-pressure. Florent Cox provided all of the very important moments of privacy to discuss specific details, provided all of the answers to the questions about the vehicle and provided a respectfully quiet test-drive so we could assess the vehicle performance (and we didnt have to ask). Another thing to note is that Mr. Cox used his day off to work with us and reach a good deal on the purchase. It is fair to say he tolerated a barrage of questions during negotiation and answered honestly and fairly. He did not pressure or attempt to hurry the situation along. He was patient and willing to work with us… as was the sales manager, Eric Johnson. In comparison to another local dealer and with past car-buying situations, we were met with honesty and respect. FINANCING: Having had some past experiences at this point in the process that were rather painful, expectations were set for a struggle. It was the opposite. Ji Kim turned what could have been a rather complicated financing situation into a very simple one with a surprisingly better outcome than we thought was possible. Finally, as if pleasant sales and financing processes werent enough, the DARCARS team showed true class and courtesy with a non-car-buying situation. While this isnt the time or place for the details, the important part is that this was the kind of personal, human-touch that makes these folks top-notch. Eric, Ji… thank you. That meant a lot. The consistent high ratings and praise of the sales team were proven correct. It was well worth the trip. It was a pleasure doing business with DARCARS in Silver Spring and we will be doing so again when the time comes.

"Darcars Silver Spring"

I bought a Toyota Prius from Darcars Silver Spring and Amadou Bah was the one who helped me back in October 2012. The experience of car buying was amazing. The staff were really helpful, professional, and Friendly. They did everything to make the customers feel comfortable. Since then, I have gone back to get car services and Owjan Darvish took care of me. He too was really helpful and friendly. Thank you Darcars Silverspring for offering an exceptional services to your customers and making the car buying/car service a pleasant experience.

"Great Buying Experience"

Darryl Jefferson made our used car purchase experience almost flawless. He met and exceeded all of our expectations. We feel that we received a fair price, excellent service, and personalized attention throughout the process. There was some work that needed to be done on the car that we purchased, and Darryl streamlined that process for us. There was a miscommunication in the service department that led to a one day delay. Without being asked, Darryl came in on his day off and managed every aspect of the repairs that were part of our sales contract. He made sure everything was perfect for us. His character is of the highest quality, and he delivers on his promises. I would recommend Darryl Johnson to anyone looking to buy a car.

"If You Want A Toyota Go To Darcars."

This is my second time to purchase a Toyota from Darcars Silver Spring. And Mr. Rod Derdon got another deal for me today, this time is a pre-owned Toyota though, as always he presented a professional and satisfying buying experience. Wish every sales would be like him. Looking forward to doing business again with Darcars.

"Simple And Honest"

DarCars Toyota in Silver Spring kept its word on price and made the whole buying process as painless as possible. Kudos to salesman Abdul Newland, who not only let us test drive all the cars we wanted to see but found a car in the color that my wife loved.

"Customer Service Above And Beyond"

Had a great car buying experience here. The car salesman, Amadou Bah, went above and beyond what expected. He was very straight forward with the pice and what to expect from each model. He came in on his day off to take care of me at the dealership. Not only he came during his off days he even came in 4 hours early to prep my car and get it ready for me to take it off the lot. Customer service surpasses anything I have ever seen.

"Wonderful Car Buying Experience."

I worked with sales person JORDAN which made my car buying experience wonderful. Went in gave my price ranges and everything else was easy. I RECOMMEND him to anyone out there looking to leave the dealer happy. JORDAN IS GREAT!!

"A New Lease"

My wife & I have leased a new Prius every 3 years at Darcars Silver Spring since 2003. Jorge is very friendly and helpful, and even negotiated some perks on our behalf with his sales manager. Yesterday, while waiting for one of the finance experts to finish printing reams of paperwork for me to sign, Jorge made sure I wasnt bored and kept up an entertaining conversation. He obviously cares about making a good impression and keeping the customer happy. I highly recommend him.

"Highly Recommend"

I went to Darcars after reading the positive reviews online and after being turned off by other dealerships for their unprofessionalism. I, like most buyers, dislike the constant pressure from salespeople when shopping for a car. Jorge Martinez understood this and made the buying process seamless and comfortable for me. He was friendly and courteous, and he even treated my daughter and me to lunch while we waited! I am very happy with my new RAV4 and appreciate the timeliness and no-pressure atmosphere that Darcars offered.

"New Car Owner"

I went into this dealership not expecting to buy a car so soon. I thought Id just take a look. My salesman, Jorge Martinez, approached me immediately, but was not pushy, and was patient with my indecisiveeness. Jorge, although relatively new, was extremely knowledgeable, friendly, professional, and patient. It was as if he had been doing this for years. I felt very, very comfortable with him. He made the process as painless as possible. It was my first time buying a vehicle and I was so pleased at the process, but am aware that it is normally not this smooth. The manager was extremely friendly and professional, and was willing to work with us on an agreeable price. The finance manager was extremely diligent, professional, and knowledgeable as well. He informed us of all our options and did not rush through anything and took the time to explain everything. I couldnt be more happy with my purchase and my experience. I would buy again from this dealership.

"Another Win For Darcars"

This is the third car purchased by friends/family through Darcars, and the experience keeps getting better. My Sister and niece received red carpet treatment from owner Tammy Darvish, GM Sam Abbas, Sales Manager Ethan Rossignol and Sales Rep Jorge Martinez (great job, newbie!). They got us exactly the car we wanted, at a price 30% LESS than the LOWEST price we expected to pay! For me, if the car we want is at a Darcars dealership, there is no reason to shop elsewhere.

"Antonio Rivas"

the services is great,,,special my friend ydelso very good sale man thank you

"Outstanding Customer Service"

If you are looking for a car you are making a mistake if you do not go to DARCARS in Silver Spring. The whole process from start to finish was a breeze. There was no hassle, no pushy salesman or managers, none of that typical "Car Dealership" nonsense. I was quoted a price through their online system by JUSTIN. When I arrived at the Dealership I was turned over to DARRYL on the floor (This is the salesman you want!) and greeted by the Manager JON (This guy is amazing. All his people love to work for him and I can see why!) We test drove the vehicle, and they made me an offer that I couldnt refuse on my trade as well as the best possible price on the vehicle I wanted. There wasnt anything that I could say no to and they addressed ALL my concerns. It wasnt soon after that I was turned over to finance and working with RODNEY (This is they guy you want folks!) who took care of me and even found me a better financing deal than my bank of 15 years was giving me. Like I said I have never ran across a dealership like this before and I will never forget it. This team and this dealership are what the other dealerships across the country should be measuring themselves against!