"Honda Accord"

Cammy was wonderful now trying to get her to get price right for a 2017 pilot

"Please Reconsider Buying From This Dealership!"

My grandfather had leased a Honda from here, because of his health, he only put the car into his name. The salesman, sales manager, and finance manager reinsured my grandfather that if he does pass away that all his family has to do is just return the car with no obligation to the family, witnessed what they said was my grandmother. My grandfather was no stick in the mud, he said he would not do a deal that will hurt his family if he passed. Well my grandfather passed away and it has been nothing but a huge pain and hassle to deal with these people. They lied to my grandfather to make a deal. They did absolutely nothing to help and deny everything they said to my grandfather. The sales manager insulted my mother on the phone, "Im not going to do anything to help you", and kept upsetting my grandmother when we had to go in and sign the car away. They told us we had to pay so much negative equity when the car was only 3 months old and had 800 miles on it. Obviously, Hondas do not hold there value like they say. They claimed that the car had many dents and scratches, when I turned the vehicle in I went over the car with a sales manager and he said it was 100%, but now when they had the car for a while it has dents and scratches that we have to pay for. Please reconsider buying from this dealership, there are so many more Honda dealerships to choose from. These people will tell you anything for them to make a quick buck. Customer service was terrible and very rude. I have lost all respect for this dealership and the employees that helped my grandfather.

"Flexible"

A little pushy, but otherwise very nice and willing to work with you and your situation.

"Change Of Oil Service Cause Distress And Delays"

06-15-2015

I took my car to this dealer to get oil change and they forgot to set up the oil timer, which cause distress and delays on my trip, since the light came up during the trip and did not know weather was something wrong with the car or what, I interrupted my trip to take the car to the nearest Honda dealer, but because it was Sunday the service dept was closed. I have to drop the keys and stayed at the nearest hotel where I incurred on extra expenses, next day they look at it and all it was the oil timer was not set up, in the meantime in order to tell me that they have to do another oil change, when I complain to the service manager Scott Lance he said no problem I would receive a reimbursement for the extra expenses, he was nice about but never follow up since that reimbursement never came, since May 7 until now never received anything, phone call I have made to his office have been unanswered, I dont know what to think about this, is this a way to keep clients?

"Service Review"

I like his service. I think all employee are well experienced because they dont take time.

"Update For "avoid Maita Honda For Service" Review"

One week ago I left a negative review as I had left the dealership very upset. Raj wasnt able to solve any of my issues but Scott Lance called me the next business day to discuss. Later this week, Scott was able to earn back my business and impress me with his excellent customer service skills. I would have updated my previous review, but cars.com does not allow edits. Scott was very fair and worked with me on some things that happened while my car was in for service. We worked out a discounted price on a new key fob, and he was able to make the brake light go away that was on my dash after the brake fluid change was completed. He even provided a loaner car while my car was in for the fix. I encourage you to talk to Scott if you have any issues, he will be fair and work hard to earn your business. He has completely changed my mind about Maita Honda!

"Beware, The Price Changes In The Finance Office!"

Beware, the price will change when you get to the finance office. I had been shopping for a few weeks by internet. Travis emailed me with an "out the door" price and i agreed to make the purchase. I made a 2 oclock appointment. Two hours later (4PM) we were in the finance office to write the check and the purchase price was a hundred dollars higher. They called in Travis and he even admitted to the lower price he had quoted me. They gave me the car dealership runaround about taxes, they were losing money on the deal, etc.. They didnt seem too concerned when my family and I walked away. Save yourself the time and find an honest dealership.

"Avoid Maita Honda For Service"

AVOID THIS PLACE AT ALL COSTS. ANY SHADY INDEPENDENT SHOP IS BETTER. I made the mistake of taking my car in for a basic brake fluid change. Ive been here many times in the past even when it was Carmichael Honda with no problems. They broke my key fob and did not tell me. They did not offer to replace it and would make me pay for it because, "it would have broken anyways, it just happened to break when our technician had it." I think they stepped on it. The brake fluid change is something I should have done myself, now my brake light stays on in my dash and the service manager told me to bring it back the following week for them to look at it. While I was waiting in the waiting room for 3 hours (I had made an appointment for only an oil change and brake fluid change) a technician said my drive belt was old and "crispy". That is a lie because it was changed by a different dealer a little over a year before. Then they tried to charge me $218 for the belt change when Mel Rapton Honda was $114 for the same service! My coolant was also low and during the oil change they said they top off all fluids, they did not even bother to check or make note, they let me drive off with it low in the August heat.

"Their Used Cars Are Dangerous!!! They Know It!!!!"

We were looking for a used van we found one at Marla Honda. Upon arrival they told us that the van was being checked out and it would take about 15 minutes before they could pull it even though we had set the appointment in our head of time. When they did bring the van else they gave us a second remote saying that it was a antitheft device that they had installed. We drove the van it was beautiful it was clean it was beautiful inside and out. We decided to take it to a mechanic to check it out before we bought it. I mechanic was shocked to find that it had seven serious safety violations that couldnt possibly a big missed by any mechanic we were actually afraid to drive it back. We called the dealership they told us we were responsible for the van and either bring it back or tow it; at our expense. Upon arrival to the dealership they told us that they would not do any repairs it was being sold as is. It was actually $1000 over bluebook. They refuse to reduce the price. The salesperson told us that someone would buy it and wished us a nice day. I seriously warn you to stay away from any used cars at this dealership that they do not care about customer safety that they only care about the bottom dollar their bottom dollar.

"Spa Experience"

My experience at Honda Maita was like a spa appointment compared to any other dealer Ive ever worked with. Mike Hudson in Sales found that I was going to another dealer alone to buy a car. He offered to come over to that dealer and use his 35 years of experience in car sales to verify that I was getting a solid deal and a stable car. I literally had him on speed dial to take advantage of such a generous offer! When I got to the other dealer, I could see for myself that the 3 cars I test drove were not reliable and were not for me. Mike K in Sales drove all the way to the dealer where I was, picked me up and drove me to Maita Honda on Greenback. Mike K worked with me for hours, fighting for my cause, since Id come all the way from Redding to purchase a car. Not only did Mike K pick me up, test drive cars with me, work VERY hard to get me an INCREDIBLE deal, but he carried the whole load of all the dealings. He kept me well informed but never once left me to carry the weight of fighting for myself for a better deal nor trying to work out a better interest rate nor bargain for extra perks. Mike K took every advantage he could on my behalf, leaving me feeling comfortable, taken care of, and relaxed throughout what could have been (and has been in the past) a harried and stressful process. As Mike K worked with the rest of the sales, financial, and mechanics team, he would report to me what was going on. I eventually got to meet many of the team members and found them all to be very friendly and very helpful. I will ABSOLUTELY be recommending them to friends and family--and strangers in the grocery store...haha! Try them out. Ask for Mike Hudson or Mike K. Youre sure to love your experience :)

"2010 Accord Exl"

Bought a 2010 Accord ExL after finding it on cars.com Very friendly service, no pressure. I signed my loan and and drove the car home. Financing called me the nxt day because he found me a better rate. He said he would try to get my interest lowered but I didnt take him seriously. Very nice to know that you are valued as a customer, even after they made the sale.

"2004 Honda Civic Air Bag Light"

I took my Civic to Maita Honda to find out what was causing the light to stay on. The service I received was incredible. The service writer was very friendly and super helpful. Turns out it was the seat belt buckle switch that was malfunctioning and it is covered by waranty. I was offered a loaner vehicle. What I want to express most of all is my satisfaction with the way I was treated. Great customer service. Harold Keisner Sacramento

"Fun! Fun! Fun!"

My husband and I stopped at Maita Honda on our way through Sacramento to the coast to check out a 2002 T-Bird on 8/16/12. I ended up test driving it and we discussed a possible purchase with the salesman, DJ. I loved the car, and it was in immaculate condition, but I really wasnt ready to commit. There was absolutely no pressure from DJ, just easy-going answers to our questions. Smiles, jokes, laughter. We had to leave before the word came through that the bank had approved a loan. On the road, we talked about what a fun experience it had been; in fact, the best experience we ever had at a car dealer. Two weeks later we went back and bought the car. Again, we had a wonderful time. DJ, Nick, Chuck and all made us feel like friends instead of customers. If Maita had a Jeep dealer, my husband would definitely get his next car from Maita. We both highly recommend this "Fun X 3" dealer that is also fair and honest! Well miss talking with them!