"Great Customer Service"

They didnt have the car that I exactly wanted and didnt try to push anything on me - customer service was exceptional and Ryan was great to deal with. I would not hesitate purchasing from these guys in the future.

"One Of The Best Bmw Dealership In The Bay Area!"

07-31-2017

I have owned 3 BMWs in the past 8 years, dealt with 3 different dealers in 3 states. Eastbay BMW is by far the best dealership I ever worked with. Super clean showrooms and service area. All staffs are super friendly and the process of getting it service or repairs is flawless! Highly recommend!

"What The Heck?"

After spending $9,000 for extended warranty, mechanical repair protection, and the like, East Bay BMW just declined an A/C issue under all of those additions I purchased. In fact, the dealer and the warranty and the mechanical repair people all pointed their fingers at the other product. And guess who was stuck with the bill, ME!

"Great Salesman"

10-07-2016

I came in from sacramento and bought a 3 series from this dealership. My salesman matt allen was awesome.

"A Great Experience"

Matthew Allen was none the less spectacular! Matt and Jason burger put together a great deal and kept my wife and I entertained the entire time! two thumbs up!

"James Youell-product Genius Support"

While I love my new BMW X3 the many special features initially proved to be a bit overwhelming. James Youell , Product Genius expert to the rescue!! James did a fantastic job of providing step by step guidance and set up on my new BMW X3 . He was patient, friendly, and professional. East Bay BMW is lucky to have him as part of their team!!!

"My Salesman Matthew Allen"

My salesman Matthew Allen deserves high regards! Very helpful!

"My New 5 Series Thanks Matthew Allen"

I am so happy with my new black 5 series! Thanks Matthew Allen for putting the deal together for us!

"We Worked With Matthew Allen"

We worked alongside Matthew Allen to complete our new 5 series lease! We are happy with our decision!

"Matthew Allen My Salesmen"

If you want to enjoy buying a new car go see Matthew Allen! 5 star rating!

"The Best Matthew Allen"

My wife and I purchased a new bmw from Matthew Allen! I recommend Mr. Allen for any of your Bmw needs!

"Eastbay Bmw Great Service From Matthew Allen"

Bought a car from the best salesman at Eastbay Bmw Matthew Allen!

"Matthew Allen Bmw"

Matthew Allen was a pleasure to work with! He was responsive and very helpful! I highly recommend Matthew at eastbay bmw!

"Matthew Allen Bmw"

Matthew Allen was none the less a true professional! He responded to all of my calls and emails in a timely manner! We had a pleasant purchasing experience and would recommend you to see Matthew! Thank you again!

"Educational Appointment With Antonio Contreras."

I had an apt. with Antonio to explain the myriad of features on my new BMW 550i. He was on time, professional, and very helpful in assisting a non-techy person learn about all the high tech features on my new ride. I would highly recommend his services to help anyone acclimate to the computerized world of todays luxury cars. Bob Z.

"Wow, What An Awesome Experience!"

Beautiful new buildings, first class amenities, huge inventory... staff was helpful as youd expect from BMW but after i got my new car i met with a BMW Genius! Antonio the BMW Genius was superb, he went through all the features and helped me customize my car to my exact liking, he answered all my questions and even gave me some BMW goodies and a car wash!

"Matthew Norton Is Your Guy!"

If you are looking to have the best car buying experience of your life, Matt Norton is your guy! I wrote a much longer review on Yelp, but I will give the theatrical version here. Matt is an awesome individual who is very passionate about what he does. Its not everyday that you will come across a Sales Specialist with a genuine personality. I can say that Matt has followed up with me about 5 or more times since I purchased my BMW. Not only did I drive off the lot with a new 2016 BMW 328i, but I also drove off with 100% confidence that I made one of the best decisions of my life. All thanks to Matt.

"Great Service!"

Matt was such a great help when purchasing my new 2016 BMW! He made every step of the way very smooth and was so helpful with any questions or concerns I had. I was very lucky to have Matt as my salesman!

"Amazing & Exceptional Service Advisor! Jonathan C."

My Service Advisor, Jonathan Castaing is the primary reason I go to East Bay BMW and I highly recommend that you have him as your Service Advisor. He continues to exceed my expectations and is THE reason I drive 80 miles to get my car serviced there. I love my BMW and only trust him to take care of it and he always exceeds my customer service expectations. He listens to your needs and comes through every time!

"East Bay Bmw - Angelo Galindo - Loaner Car Agent"

09-02-2016

It is refreshing to have great service all around the dealership for car repair and services. Angelo Galindo makes getting a loaner car easy, pleasant and makes you feel reassured you are being taken care of! And that is important, since it is critical to get into a safe loaner car. Angelo provides excellent customer service!

"Amazing Servce"

The customer service here is amazing! I first came to East Bay BMW when we were visiting family over Thanksgiving and had issues with our tires and some road damage: Diego was our Service Advisor and was very helpful and friendly, and Angelo was so nice and helpful making sure we had a loaner car and would not miss any of our vacation because we were stuck without a car. My husband and I moved back to the Bay Area recently, and and our 535Xi needed service, so because of the great service and personal attention we got last time we made an appointment with Diego to have the car looked at; and Diego remembered us from November and Angelo helped again to get us a loaner car and was once again nice and friendly. So, after browsing the lot I realized that I wanted a coupe after seeing all the new cars and my lease was ending soon. I met with Terrance Cooper to help me get a new car. He was so friendly and professional; sometimes when you go to a dealership people are not always helpful, however, Terrance was! We ended up leasing a 428i from him, and I would totally recommend East Bay BMW to all my friends because the staff there are awesome. Thank you!

"New To The Area!"

I bought my car at Henderson bmw in Nevada but live in the Bay Area and since I got it Ive had three services now and even getting new tires through bmw and my service manager is always Jonathan Castaing and he helps me with everything! Answers all my questions so I know whats going on with my car super personable and lets me know my car is in good hands. Based off the service I get at east bay bmw Ill be driving bmws for a long time and be purchasing them all from east bay! Cant wait to see how the car looks with new black kidney grills!

"Satisfied With Work Done"

Had my car serviced here. They did a good job but took a while with unexpected problems with my car.

"Great Service"

Great service department! Definitely recommend coming back here. Bought my car here as well.

"I Am Informed Now"

I am not sure how much it has to do with BMW and how much with East Bay BMW service practices but here is my experience: Took my 2012 550I GT as the I-drive controllers select button stopped working. I was offered a rental clunker from Enterprise which I accepted. Next day, I was informed that some brown liquid was found on the controller and warranty does not cover spills. So far so good. The estimate was $691.34 for the controller, $241.70 for labor, $186 for diagnostics, $241.80 for "Program", $99 for Wash and Vacuum (cleaning the brown liquid!). Here is what earned the 1 star: The MSRP for the part is $507.52 and available on internet for $387.31, delivered; $183.82 over MSRP $304.03 over what someone is selling it, presumably, for a profit. "Program" every time I replace a mouse on my computer, do I need to get new operating system? The kicker was when I was informed that I will have to pay for the clunker Dodge Dart I was provided as the repair was not covered by warranty and, apparently, BMW reimburses the dealer for the rental when repairs are covered under warranty.

"Great Service"

Matthew was excellent! He helped me get the perfect car! His expertise and easy going personality made the process so easy and fun! He is smart and continues to be helpful still 8 months later!

"5 Stars!!"

5 stars for Eastbay BMW! Especially to my guy Steve Kong!! He is knowledgeable and efficient. I was in and out with my new car less than an hour, best experience ever!

"Great Experience"

Excellent experience buying a CPO BMW 135i from East Bay BMW. Salesman Travis Fox was very knowledgeable and finance manager Phil Wiltz provided sooth paperwork process.

"Greeted By Friendly Staff"

This review is for the awesome team in the service department. I have been to several different dealerships over the years, some for regular vehicle maintenance, others for simple vehicle upgrades. The few times that I have been here, I am always greeted by the friendly staff and Kevin my service advisor has always done his best to help me with my vehicle. Good Job Team!!!!

"Superb"

Review for the Service Dept at East Bay BMW. Long term East Bay customer for my 535i, 328i, M3 & X5. My regular service guy is no longer with the company so I was setup with Jonathan (Castaing). All I have to say is superb. His customer service is second to none. If you have to take your car in for service, ask for Jonathan, you wont be disappointed.

"Exceptional Team"

My husband and I just purchased our first BMW last night at East Bay BMW; The sales team is exceptional. We worked with Jay and Mien and they really care about our experience and made sure we are satisfied. We have purchased vehicles at many other dealership before including luxury brands.East Bay BMW by far is the best one. I think the Hendrick group which owns quite a few car dealerships has done a great job and I have my car service at their Acura location in Concord. Definitely worth coming to Easy Bay BMW!

"Easy And Smooth Purchase"

Just purchased a CPO vehicle from East Bay BMW. We were helped out by Said and he provided great customer service. We received a great deal and cant be any happier. When you come to East Bay, ask for Said!

"Very Professional"

Went into the dealership a week after buying one of their used cars. I had some questions about a possible engine defect, ventilation issues and the sound system. I figured that, once they made the initial sale, I wouldnt receive much help. I spoke to an advisor, Travis Fox, who took quite a bit of time to listen and then investigate each and every concern I had. He researched the cars history and explained in great detail and to my satisfaction what was--or wasnt--going on with my car. He was very professional and didnt try to sell me anything or brush me off. Great service from Mr. Fox!

"Best Service Advisor Jonathan Castaing"

I recently wrote about Jonathan Castaing being the best Service Advisor. However, You did not mention his name. Yes I have been a customer for over 20 years and purchased new BMWs. But you always need a good Advisor who will handle any problems that come up with the Car. So I give Jonathan Castain and Excellent review ...... A. Harkness

"Great Service Advisor"

05-05-2015

I am very happy with my Service Advisor Jonathan Castaing. He is courteous, helpful and professional and knows BMWs. He is never to busy to take my calls for questions I might have. I have been a Customer with East Bay BMW for over 20 years. So I certainly recommend Jonathan Castaing.

"2012 X5 Service And Recall; Jonathan Castaing"

03-24-2015

Slightly more than a year ago we were looking to trade in our low mileage 2007 X5 for a new one. We not only found a beautiful new X5 it was a twin-turbo... and the sales person (Charles) was willing to offer a decent amount for our "old" one. The deal was struck the same day. Now, a year later, the car reports on itself that it is time for a service. WE meet Jonathan Castaing (Service Advisor) . He is courteous, attentive, and tolerant... Particularly important to me because I do a tedious and slow complete "walk around" picking up and dropping off any of our cars. I am pleased to report I have confidence in Jonathan: something that does not come easily for me. I am not a big fan of careless or condescending car dealerships. We have some pretty nice cars and we like to keep them nice!! Every bay area dealer we have delt with broke our dented two things for every one thing they fixed.... They have all rightfully faded into the past and disappeared. I expect to see East Bay BMW doing very well for many years.. and it is because of the excellent staff like Jonathan Castaing. Well worth the extra miles it takes us to get down to Pleasanton. Even with their current CONSTRUCTION going on... everything has been a 5 STAR experience. Nice! Thanks Jonathan

"Great Experience At East Bay Bmw"

02-26-2015

The experience was stress-free and I appreciate the time my sales associate took to make sure I got my new 328i. It was exciting to leave the dealership driving my BMW. I returned for my encore with the product genius a few weeks later and I felt welcomed by the staff. I am definitely returning to East Bay BMW when my lease is over because of the positive experience.

"Not So Great Service"

01-21-2015

I brought my brand new 3 series for yearly service, my experiences have been extremely poor. It took 15 minutes for them to see me even after i had appointment and when i drove my car back when servicing done, i heard noise when i applying brakes. I called them back and they refused to see it immediately and gave me new appointment 2 weeks later. The customer service is very very bad. There was a follow up call from servicing dept after a week and when i told them about it, they apologized but didnt offer earlier servicing date. I cant believe they have no time to check the car they screwed up. I am now thinking of switching the dealership for servicing.

"Happy East Bay Bmw Customer"

I cam to east bay BMW for my 335i service. I was satisfied every time I had my car serviced. The service rep are always helpful and knowledgeable to help. I will recommend east bay BMW to any. Without reservation.

"Service"

Service ok..staff courteous but not as great as staff in Lexus..some miscommunication with service date probably the customer rep didnt change it as I re scheduled. Good thing I was accommodated today

"Great Purchase Experience, But ..."

I leased a car from East Bay BMW in early July 2014. The acquisition process and experience was excellent. Unfortunately, when I brought the vehicle in for service issues, my experiences have been extremely poor: Doubling the quoted cost on work after the work had been started and could not be stopped; slow in getting the vehicle registered and run around on warranty work

"Eastbay Bmw Pleasanton"

Good service, quick, loaner cars, complimentary shuttle to home, hassle free service

"Bmw Customer"

Everyone was very professional and helpful to work with. Would highly recommend this dealership to anyone looking to buy a new or used BMW!

"Great Communication While Performing Services"

Very friendly staff. The buying process is no different than any other but the staff is patient and helps you thru. The services department stays on top of your repairs. Once you arrive for the repair, the process is pretty seamless. Good coffee on the waiting room :)

"My Go To Bmw Place In The Bay Area"

I go to east bay BMW for all my BMW needs. They have great customer service and go above and beyond to make your experience go as seamless as possible.

"Courteous People"

This is the by far the best service center of BMW I have ever been. Will recommend it to colleagues and friends.

"Very Clean Facility And Very Pleasant Waiting Room"

Great looking facility, plenty of inventory to choose from. Good customer service with great smiling faces.

"Really Professional And Easy!"

Had a great experience there, everyone was really friendly and I got the exact car I wanted for the price I wanted it at!

"Very Very Very Patient Sales People!"

I bought my Civic Hybrid from them yesterday for a great price. During the financing there is a little problem from our end. However, they were so very patient with us and took care of us really well. Our sales person, Lena Chi was terrific. She stayed back till we finalized the deal which approx. took 4hrs. You dont expect the sales people to be so patient and wait till 10PM in the night on a Sunday! Overall, its a great car for a great price from a great dealer.

"Great Service"

I was at Eastbay Bmw last week and I had the pleasure of Working with the nicest client advisor by the name of Matthew Allen! I spent over an hour of un rushed, pressure free time with Matthew and had the best Car buying , test drive experience Ive ever had! I had just left 2 other luxury dealerships in the Bay Area "Mercedes & Audi" where the experience was pushy and very Much so the typical "Car salesmen" approach. Matthew was just the opposite, he was kind and considerate, and took the time to listen rather than speak over me. I was continuously offered water, coffee and Snacks when ever he had to run to talk with the manager. We took a great test drive from the highway to the backroads and he allowed me to push the car & i got the chance to feel the power & control of the suspension. He had me stop the car on the backroad & explained all of the features and answered all of my questions with a smile on his face. Long story short, Matthew offered the best car dealership experience I have ever had. If you want a pleasant experience with a non pushy salesmen than I highly Recommend EastBay bmw & especially Matthew!