"Acura"

Took my Acura in for a recall. Left it there for 3.5 hours and when I returned they had not even started the work. Second time I have had a problem here. Last recall they left the inside of the car dirty, told I could have a loaner and then informed it was not true when I arrived at the dealership and did not even bother to wash the car. I have purchased 2 Acura from this dealership and always used them for service. I will no longer conduct any business here.

"Fabulous Experience"

I leased a 2016 RDX at the concord location and had a wonderful experience. It was my first time leasing and Rezaul Bashar was so patient and helpful throughout the entire process. He made sure all my needs were met and was always quick to respond to any question I had. I love my new Acura!! Read more at https://www.cars.com/dealers/25507/acura-of-concord/reviews/#Rf21zwtpT6zK9tCG.99

"Great Service"

05-07-2016

Terry provided outstanding service! Thanks for all you do.

"Amazing Service!"

05-07-2016

Hands down the best customer service Ive received! Its very hard to find quality service, knowledgeable help and compassion in customer service. I just want to thank Terry in service for going above and beyond for me. My vehicle was fixed in a timely manner and I appreciate his honestly and thoroughness!

"Mansoor Is The Best!"

I had been looking for a very specific vehicle for a very long time. Out of the blue, I found it online at Acura of Concord. Anatoly was my first contact online but when we went in to look at the SUV, Mansoor Mansoori was our salesman. I really hate buying cars. It is just such a process! But Mansoor took care of us immediately. He brought us the SUV so my husband didnt have to walk with his broken foot. He was able to easily explain the extra folding seat, the buttons and gizmos on the dash, the sunroof - everything. He was well educated and I never felt like he was just going through the motions. He was friendly and very respectful without being phony. He was a true blue nice guy who never acted like my pre-conceived notions of a Used Car Salesman. He was great. He let me drive the route I chose so I could get surface streets as well as freeway driving into the test. I loved the vehicle and it was well worth having to go through the process. When we came back to the dealership, we were introduced to the finance man, John Gonzalves and everything went very smoothly. All told, we were there less than 2 hours. Mansoor is a saleman with knowledge, understanding and personality. I would recommend him to anyone looking for a vehicle!

"Smooth And Fast Car Buying Process"

I told the dealership I was interested in an ILX. When I arrived Andreas already had the car pulled up front with all the features I wanted in it ready to test drive. He was straight to the point and did not put any pressure on me to buy like other salesmen. Signing the paperwork went very fast. It was just a smooth stress free process

"Straightforward And Honest"

The sales associate Andreas "Andy" Mokos and the sales manager Simon Liang were a pleasure to work with. They were able to locate the car at the trim level that we wanted at a very competitive pricing. The entire “negotiation” consisted of some text exchanges on Sunday morning, and by the afternoon, we have reached an agreement. When we meet up with Andreas and Simon at the dealership, we didn’t feel any pressured to buy any accessories, warranties, or maintenance service agreement. This car shopping experience is by far the easiest and most efficient we have had. We would highly recommend Acura of Concord. We are completely satisfied with our buying experience.

"2016 Acura Rdx"

Jemille Alongi was excellent to work with. She listened to our needs and delivered wonderful customer service. We would highly recommend working with Jemille and Acura of Concord.

"Great Experience!"

Very knowledgeable and made things easier to understand.

"Excellent Team Service From The Sales Team!"

I dont often review, but I wanted to let folks know about Rezaul Bashar and his amazing service and support throughout my recent acquisition of an 2016 Acura RDX. Rezauls attention to detail, his thorough explanation for questions for any questions I had, as well as the quick in-and-out transaction he managed for me was amazing. He had everything ready to go when I got in, and saved me an hour or so by doing the work on the front end. Also, he is just an overall nice guy, a family man and he understands what people are looking for in a transaction (and also what people are NOT looking for). Also, it wasnt just Rezaul, but their finance guy Zarif Saeed also efficiently and quickly got me through all the paperwork without any fuss. Lastly, I got an amazing deal, which of course is the most important factor for anyone getting a car. I called other dealerships (much closer to me) and they told me "thats a great deal - I dont know if we couldve matched that". I know that was possible because of one of the managers there, Anatoly, made this deal happen. All in all, a great team effort by the Acura of Concord team and I wouldnt hesitate to reach out to Rezaul and challenge him to get you a great deal. Do it! Full disclosure: Rezaul actually helped me buy a car when he was working for Honda of Berkeley a couple years ago. I was in the market for an Acura, and when I found out he worked for Acura of Concord (I happened to see his face on the website), I quickly reached out to him and he responded immediately and offered help. He was as good helping me with my Acura as my Honda, and I will continue to recommend him to those in the market. [Also, as usual, I was under no obligation to write this review. I did it because a good review is valuable, and when a company/person deserves one, I will gladly spend a few minutes to write one.]

"Great Service!"

My purchase with Acura of concord was easy efficient and very pleasant. Within a week I was able to find the car I liked negotiate a deal and drive off with it. Mansoor was the sales associate that helped me and he was great. Very friendly and knew what he was doing. Overall it was a much easier process than expected.

"Great Salesman"

04-25-2016

It gives me satisfaction to recommend Mansoor Mansoori. He is a man of high ideals and sound Integrity. Throughout the buying process he was always calm and patience. I really had no intention of buying that day but realize this was a place to do business . I honestly believe that your firm is Fortunate to have him.

"Outstanding Service"

There is only one car dealership you should be considering - and that is Concord Acura! And, even though all of their personnel are outstanding, we found that dealing with Andreas Mokos of their sales team made our multiple purchases an easy process because of his demonstrated professionalism and personable service. Andreas was always there to answer all of our questions. Weve been Acura fans for some time because of they have an outstanding product and they back it, even after years of driving! Were sold on the Acura experience and we guarantee, you will be too!!

"Pleasant Dealings"

04-25-2016

It was night and day. The day before I spent nearly three hours at an Acura dealership in the east bay. It was not a pleasant experience. I went to Acura of Concord the following day and met Andreas Mokos who made the experience very pleasant, so much so, that I purchased my new car. Good dealership, great sale person, great price, done deal.

"Leasing A New Car Really Can Be A Fun Experience!"

04-25-2016

My three-year lease was ending in a few weeks. Called Acura of Concord Sales Manager and discussed what I wanted and what was available. A few days later Anatoli called back saying he would have what I wanted by April 17. On April 19 I drove my 2013 Acura TL to Concord and signed on for a lease of a 2016 Acura TLX ADVANCE. As usual it was a very pleasant and informative process. The car is beautiful, quiet and comfortable. The audio system, navigation system, added new automatic driving safety and road handling features, including all wheel steering, front and rear cameras for collision warning, Lane Keeping Assist, front and rear parking sensors and Adaptive Cruise Control are awesome. These cars are super high-tech. I spent about an hour with Mansoor Mansoori learning how to set and use the new TLs technology and road testing the car. Then spent about 45 minutes with Zarif Saeed going over the financial details and the final lease paper work. These guys are a pleasure to deal with. Very knowledgable, they easily answered all my questions. And I know they will be available by phone if I have more questions. I have been leasing Acura cars from Concord Acura since 2003. Their maintenance service is impeccable. They are the best. You will not find a better car dealership!

"Great Sales And Service"

04-25-2016

Eric Arnold provides great support in the service department. The overall buying process was excellent,fair and responsive from Jemille Alongi. I have worked with her on three purchases for many years and am 110 percent satisfied. I have recommended Jemille to many of my friends.

"Great Customer Service!"

04-25-2016

I was a little nervous, having never set foot inside a dealership. Jemille Alongi changed my mind! She walked me through the process was so knowledgeable I felt at ease. There was no pressure and Im coming back next week to buy the car Ive always wanted. The dealership was nice and the customer service was phenomenal.

"Buying Proccess Was Very Poastive, Great Service!"

Rezaul, answered all questions was very attentive and patient. He went the extra mile to get the car I wanted and I greatly appreciate all he did. Further more his follow up was and still is amazing.

"Pleasure Of Buying A Good Car"

04-22-2016

After three weeks of disappointment with other auto dealers, we were referred to Hendrick Auto, Acura of Concord (CA) through a friend, also a previous Acura client. Thanks to the wonderful team for providing us with a great experience all around, something we were not expecting. Excellent follow up after sales. With a bit of negotiation – which is part of the work both for salesman and buyer - we have sealed a very pleasant lease agreement and we purchased an awesome Acura RDX 2016. Our salesman was Mansoor Mansoori. I believe he has excellent skills as salesman and a very helpful guy. He is a good face of a good car maker. Could not be better after spending three exhausting weeks with Toyota dealers. Never at any point did we feel pressured to buy. Natural, friendly, professional and we still appreciate his follow up after driving last three months! My husband and I are completely satisfied with our buying experience with Henrick Acura of Concord (CA).

"Customer Service Excellence"

04-22-2016

I recently had an exceptional buying experience at Acura of Concord! Mansoor Mansoori was incredibly helpful, knowledgeable and friendly. He answered all of our questions, explained functionality, bells & whistles, and demonstrated all of the exciting features. It didnt take us long to decide which car we wanted. Mansoor even went above and beyond by picking me up at home to go get the car from Concord, as our old car wasnt running. The finance manager, John Gonzalves, was also helpful and personable. I feel like we got a great deal! Very pleased with this dealership and Customer Service!

"Great Dealer,buying Experience"

04-22-2016

This is our 3rd car from this dealer. We have always had a good experience but this time our sales person Jemille Alongi was the best by far. It was a quick - no pressure deal. She was amazing VERY knowledgeable. Everyone involved in our sale was great!!! Thank you

"Ronnie Garcia"

04-22-2016

For the last ten years service advisor Ronnie Garcia always made our experience with Acura of Concord service visit an absolute pain free hastle free easy visit. His knowledge and professionalism has encouraged us to buy our third Acura knowing that he will always be there for us. We would like to thank him for his excellent customer service and thank Acura of Concord for having a wonderful employee like Ronnie Garcia.

"Service Department, Terry Pitts"

04-22-2016

Great guy to deal with. Very knowledgeable and customer friendly.

"Great Experience!"

04-22-2016

This was such a great experience. (I dread going to the "dealer" Bleh! ) I walked in with a friend who was helping me with my car and needed some assistance. The place was packed with people and we looked very confused. First, had a few questions that needed to be answered about my 2004 Acura. Like I said it was busy. What really struck a chord with me was when Marty "Boisvert" (I think), stopped in his tracks as he was tending to someone elses needs and kindly asked if we could use some help and that we would be helped shortly. Taking a few extra seconds to see if we were alright. Well, just the acknowledgment and friendliness put us at ease. Needless to say, we were helped in a timely manor, and will continue to loyaly return to Concord Acura. Thanks Marty and crew!

"Great Service, Thank You Terry!"

04-22-2016

Thank you Terry Pitts!! I really appreciated the professionalism and customer service during my last visit! Always looking out for me!! Great job!

"Service Department Professionals"

04-22-2016

Ive had 2 Acuras, the last one I bought used at this dealer. The sales person Jerry Ponciano is the best! He is fully knowledgeable about all type of cars and models, experienced for sure. Ronnie Garcia in the service department is awesome, again he is professional, considerate, and an excellent communicator. Based on my experience for over 12 years, I totally recommend Acura of Concord.

"Amazing Service Department"

04-22-2016

The service department was the best I have dealt with Marty went the extra mile to make sure my car was ready when I needed it

"Fantastic Place!"

04-22-2016

Terry Pitts is amazing! Very friendly, easy to talk to and, very knowledgeable. If you buy a car, you would make a mistake if you dont buy from Terry!

"Acura Of Concord Service"

04-22-2016

Ive used Acura of Concord for over 20 years for my Acuras service needs. Ron Garcia is a great Service Consultant; he knows my vehicles needs and is very easy to work with!

"Excellent Service"

04-22-2016

OUTSTANDING SERVICE DEPARTMENT! TERRY WENT OUT OF HIS WAY TO MAKE SURE THE SERVICE WAS COMPLETED IN A TIMELY MANNER.

"Great Customer Services"

04-22-2016

Acura Concord provide a great customer experience. They are polite and know what they are doing. Terry Pitts was my service advisor. He was very knowledgeable, friendly and provided great customer service. Thank you Terry and Acura!

"Excellent Service"

04-22-2016

Very good services, I get my car serviced and Ronny Garcia always helps me out and I leave with a smile on my face. I referrer all my family and friends to Acura and have then ask Ronny when ever they need service done. Over all excellent dealership.

"Auto Service"

04-22-2016

Ronnie Garcia provided us with great customer service. He always knows the best way to describe what we need done. Its always easy for drop off and pickup.

"Automobile Service"

04-22-2016

Ronnie Garcia is the most knowledgeable and friendly service adviser I have ever had the pleasure of working with. He is professional and courteous and really cares that the job is done right the first time. Ronnie strives for excellence, ensures that I am satisfied after every service and makes sure that my vehicle is well maintained.

"Great Service Experience!!"

04-22-2016

Brought car in with a radio reception problem. The consultant Marty really listened to my concerns, and made sure he understood my problems. When I got the car back it was PERFECT!! A+ for Acura of Concord!!

"Clean Facilities, Though Dealer Was Evasive, Disho"

04-11-2015

Found car on internet, talked with dealer re;car, dealer did not follow through with agreements, repairs, was also late. Quite disappointed, wont return.

"Buyers Beware"

Recently purchased a used vehicle from Acura of Concord. In checking the Carfax report, it showed the car as having been damaged. The dealer told us they knew the prior owners, took the car as a trade in, and the damage was what they called arking lot damagewhich affected the front right bumper. We carefully examined both front bumpers and they checked out good so we purchased the vehicle. The next morning, seeing the car in daylight, we noticed the fender panel was lumpy near the back bumper. It had been painted over nicely but when the car door opened it scraped the paint & underneath the fender it was rusted. Acura of Concord refused to do anything about it. They said we purchased the car "asis"; Too bad for us. They hid the damage well; Our mistake. Be more wise & extra careful with a used car purchase from Acura of Concord. Dont trust them.

"My Experience At Acura Of Concord"

Overall a very good car buying experience. Made an appointment online before visiting and salesman + car were waiting for me when I arrived. He was very low-pressure & told me a lot about his dealership & why theyre good to do business with. Would recommend avoiding Saturday mid-day purchases, as apparently everyone in a 1000 mile radius is ahead of you in line to purchase a car as well, and there are only 2 finance guys processing all of them. After the purchase process was complete the salesman spent plenty of time making sure I knew how to use all features of the car and knew how to get in touch with him if I had any questions. The next day and a week later, I got follow up calls to make sure all was good, which was nice.