"2017 Brand New Mustang"

Sales rep Michael provided good information about the car. He’s very professional and courteous. He gave us multiple options that worked with our budget.

"Easy Car Buy Experience"

Sales representative Jhay really made my first car buying experience easy and pressure free. I left the dealership with a great deal on a 2017 Ford Mustang GT. The finance manager Kevin was very thorough and simplified the paperwork process as well. Would highly recommend to someone shopping for a new ford!

"Rick Is A Great Saleman"

I had a pleasant experience buying a vehicle here recently. My sales person Rick followed up with me on every request!!!

"Buyer"

Jhay was excellent . He was very informative and friendly in helping us find out used Ford Escape. He listened to what we needed in an SUV and made the purchase of the SUV a pleasure . Great customer service !

"Thank You"

09-19-2017

Thank you Jhay Isip for helping me get my car!! Will definitely recommend to my family and friends

"Tech Assistant"

Generis was very helpful and knowledgeable about the vehicle performance. Very happy with my purchase!!!

"Thank You!!"

Thank you for help me 100% thanks you Jhay Isip ...

"Customer Service"

08-29-2017

I had a great service until I forgot my usarname and password and they (Nikki) are giving e a hard time to me an. My wife about it.

"Hands Down, The Best Car Buying Experience Ever !"

08-24-2017

Great customer service, amazing team and their GM,Sohail, was truly the best GM that I have ever met in the Bay Area. I definitely recommend Serramonte Ford to anyone looking to purchase/lease a new vehicle. Thank tou Serramonte Ford team ! Hands down, my best car buying experience :)

"You All Are Awesome"

Fantastic over all! Ive dealt with many employees at Serramonte Ford from sales to finance, service, and even the body shop. They are honest, helpful, professional, friendly, a total A team. Highly recommend them. Keep it up!!

"Transmission Problems"

So this is the second time I am having transmission problems with my car. My car has been telling me transmission overheating. I call Friday to tell them this is urgent and I need someone to look my my vehicle. The finance person tells me to bring it in Monday and they wont be able to look at it until Wednesday. I thought what is the point of letting it sit there. So he tells me they have to do a diagnostic to see what the problem is and it will probably take a week or longer. Last time I brought my car in I dont have a car for a month and they couldnt give me a courtesy car because I wasnt 25 which is ridiculous because you do not have to be 25 to purchase a car. So every do not get a Ford Focus se too many transmission problems. I plan on taking my car to a different dealer not turning it in to ford and spending money there.

"Service Department"

Brought my vehicle in that is still under warranty because of a cracked radiator hose, which caused the computer to make the vehicle go into "LIMP MODE" to protect the vehicle from further damage. Seeing that my vehicle was still under warranty I took it to the closets Ford dealership in my area which was Serramonte Ford. WHAT A HUGE MISTAKE! My car is still sitting there after 11 days and I was informed today that it would be at least another three days before it was repaired, and even that was not guaranteed to be done in that time frame. By the end of this repair at Serramonte Ford it will have been two weeks that they had my vehicle all because of one hose they they dont keep in stock for a Ford vehicle still under warranty. The parts come out of Sacramento,Ca. a two hour drive, and yet I was told the very first day that they inspected my vehicle that the part would be in their shop in a couple of days, that was 11 days ago. Totally unprofessional shop, and really poor customer service! Totally disappointed, and disgusted with this dealership.

"This Place Is A Joke!"

This place is a joke. Dont even bother spending your time or money shopping for a car at this pathetic excuse for a "business". My fiancee and I contacted the dealership yesterday and spoke to Sebastian about a Kia being sold on the Ford website. We had been searching a really long time to find this exact car--as it had alway been my hope to own one after grad school. Sebastian was very kind on the phone and gave us lots of information and direction each time we called. We had intended to come the same day; but there would be no way for us to make it to the dealership before they closed, so Sebastian instead scheduled us an appointment at 9am the next day. In the meantime, I had contacted my credit union and credit card company to get my car loan items in place. I also applied through the Ford website. I went by myself (bad idea for any person of the female gender) and arrived promptly at 9am. I waited outside for what felt like 10mins or so--but did not think anything of it because I was just so excited that the car was still there and unsold (not even a "sold" sign on the vehicle). I was approached by a salesman named, Christian, and was told that his "director put the car on hold for another potential buyer coming from Sacramento. I was shocked at what I was hearing given that it is pretty much an industry wide policy that cars are not held and it is first come first serve. NOT THE CASE. I asked when was the car sold--seeing as how I was the first customer to arrive, and Christen told me that his manager had put the hold on the car as of that morning. I asked to speak with the manager/director whose name is Jeff and I explained to him what had happened. He told me that he had already promised to hold the car for someone else and gave the whole "its out of my hands speech" I tried to reason with him that the miscommunication at their dealership should not fall on me to have to be burned. Jeff said he was about 15-20mins away and if I could wait there he would be on his way in. He then spoke over the phone to Alexander. The salesmen Alexander, was very apologetic and said he did not think what the management had done was right because THIS is the situation they want to avoid. He told me he would call the customer in Sacramento and see how they could make this right for me. So I waited. and Waited. I called my fiance in the meantime to explain what was going on. Alexander and Christen came back to the office and said that they tried calling the customer, he did not answer and they were going to move forward with me. I was so excited! I met Jeff about 5 minutes later or so. Jeff shook my hand, looked me in the eyes, and said he was really sorry and that "they would make this right!" And with that, Jeff had Christen bring the car around so I could inspect it while Alexander was getting the paperwork prepared. I ended up going on a test drive with Christen and they asked me if I like the car--of course!! I excitedly called my fiancee to let him know I was filling out paperwork and I had been on a test drive! I sat down with Christen and began filling out all the paperwork. About 10mins later, Jeff walks into the office from his office and says "we have a problem" I look at him like what do you mean we have a problem??? He tells me that they were not going to let me take the car after all because he promised the car to the other customer and the customer was going to drive out to get it. I was completely dumbfounded at how Jeff would sacrifice his own integrity and handshake by going back and forth on what he told me. I asked to speak with his manager. At that point I met Victor, who was just as seemingly indifferent as Jeff. Basically, he told me that the "conversations with the other buyer had began on Sunday, so since his conversation happened before mine and my fiancees they could give him the car. I heard about 5 different stories---all of which contradicted each other. Nobody was taking responsibility for anything.

"Good Car Buying Experience"

Went in with something that I wanted, and there was a little bit of tension in my head if theyre going to give me the right price. I walked in only based on a truecar recommendation and didnt want to haggle too much if they did not give me what truecar said. Initially, they do go by the high numbers of MSRP, suggested retail and what not - but this sales guy (Vy Li) was awesome. He looked at how I was gonna just buy the Forester off of them if I got the true car purchase price, and he did the rest. The numbers dropped to exactly what I wanted and the rest of the transaction for the new car was smooth. No pressure sales (such a breath of fresh air as compared to my last Ford buying experience). Oh, and my Ford buying experience meant that I wanted to trade that car in. Again, lower numbers, but as soon as I told them what I was gonna get on some of the internet sites (the Honda Serramonte was giving me a much better deal), Vy walks in to his managers room and gets me what I want (close enough). So, it was pretty good overall - I am also more seasoned in terms of not haggling too much, but there was not a lot of reason to do it any way. Very happy with the Forester I just bought, so theres that.

"Fantastic Service!"

While trying to sell my wifes car privately we were contacted by Spencer who offered to buy the Mustang for SM subject to an inspection. He gave us a price range which seemed very fair. Cautiously we went along wondering if this was just a tactic.... No it wasnt! He offered the top figure we had been quoted and we were given a check 30 mins later. Quality service, thank you very much!

"Poor Salewomen"

found a truck on the internet, called, They sent some pictures to me, I said I would buy the truck, the sales lady said ok and that the truck had to pass service first! She said I was the first in line for the truck! I got a call 6 hours later and she said they sold it ! WHAT A JOKE! Wouldnt deal with this DEALERSHIP JUST A WARNING HOW THEY TREAT YOU!

"Model Information Request"

This situation was not uncommon with this dealership in that all searches for a Transit Connect diesel ignored or were not informed of my specific request for ONLY diesel models. Some went so far as to tell me that Ford did not make a diesel Transit Connect. That was pure ignorance of their own companys products. The Transit Connect diesel is a major model sold in the European market. Im curious as to why they are not equally marketed in the U.S. I have gotten no answer from Ford about this.

"Great Place To Buy A F150"

Good, professional people. Information obtained by e-mail prior to a visit to the dealership was accurate and timely. Even thought Serramonte Ford is 93 miles from my home, I would buy from them again.

"Overall A Good Experience"

Ok, I have been searching for a used CPO 2012 Ford Edge for a couple months now. I went to a few different dealerships and the end result was that the out the door price was not what we negotiated. I started getting a little upset with the proccess when I decided to just email different dealerships with a price I am willing to pay. I stuck to my plan and at first a few sales people thought I was asking too much. I wanted a factory esp premium warranty in the out the door price as well. It came down to two dealerships and Serramonte Ford won my business. Mario was the first person to contact me and I could tell he was willing to work with me. I was ready to come up and see the vehicle. I called the morning before we left to iron out the details of price and warranty with Jason. He said the deal will work with him so we went up. We were introduced to Steve as Mario was off and he was great. Inevitably we had to talk to the finance person and he asked us about carpet, paint sealing etc... We did go with a maintenance plan which seemed fair. This proccess took over two hours but still a good experience. I would certainly deal with Serramonte Ford again. Cheers!

"Great Experience"

The moment I first arrived at the dealership Patrick Tang greeted me with energy and enthusiasm, and he patiently and cheerfully answered all of my questions and concerns as I gathered information about the cars I was considering for purchase. I had very specific wants for a car, and Patrick worked with me for a week to find me a car that fit me perfectly. I am extremely happy with my overall experience.

"Jason Rowan Internet"

Jason Rowan made shopping online easy. He answered all the questions I had about the Focus and even told me about their Certified Pre-owned program.

"Excellent Service"

Ive bought fleets of cars over the years from John Janes. Hes one of the employees at Serramonte Ford. Excellent service and always helps with the little things that come up every day when yo deal with fleets. Cant give him and the organization enough praise.

"Purchasing A New Ford Escape Xlt"

I was suprised at the degree of attention that my sales consulatnt "Pat Tang" gave. It was him alone that kept me at the table and with his happy outlook on life and the sales process. The dealerships lack of customer facilities such as water or coffee or basically anything was a disappointement considering the lentgh of time one has to sit and wait for the usual dealership sales games. Overall a pleaseant experience.

"Fast Response"

Dealer got back to me fast and set up an appointment. Would recomend.

"Fast Response"

Dealer got back to me fast and set up an appointment. Recomend to others.