"If I Could, I Wouldnt Give Them A Star"
I purchased a 2006 Ford Mustang Convertible from this dealership on February 13, 2014. By March 1, 2014, the convertible top started leaking. I contacted the dealership to receive a resolution. I left multiple messages and sent numerous emails and received no response. During this same time, I had been charged the February payment for the 2012 Chevy Sonic I had traded in for the mustang. I called the dealership again and once more, did not receive a return phone call. I was finally able to talk to Sue Wilke in April AFTER I had to prevent the Sonics March payment from going through and making me overdrawn on my account. Mrs. Wilke promised me that they had sent the check but Ally, the finance company for the Sonic, promised me that they never received the check. After numerous harassing phone calls to, not only myself, but also my parents, I gave Ally Mrs. Wilkes direct number. Finally by the end of April, I stopped receiving calls from Ally (OVER two months after I gave them the sonic and drove away with the mustang) and I received a call from Lompoc Hondas service department in regards to the leaky convertible top. Due to to my schedule and lack of communication, once again, from this dealership, I finally received a new top on May 30, 2014. Less than one month later, my car started making a rattling noise. I took it to a mechanic and found out that now my beloved Mustang had a bad Catalytic Converter, which is a $1,500 repair. Seeing as how, at this point, I had ONLY had the car for FIVE months, had driven it LESS than 5,000 miles, AND had nothing but negative customer service experiences, I assumed the dealership would help me out, even if it was only a little. Due to the price of the repair, any help would have been much appreciated, so I contacted the dealership. They basically told me that they have already "gone above and beyond" and are not responsible for helping me as this repair is "wear and tear." IF I had been driving the car for a while then I can understand the "wear and tear" but I had been driving this car for FIVE months. Needless to say, I was furious and disappointed so I reached out to the general manager. He then passed me off to the owner who absolutely refused to return any of my calls and/or emails. I have been trying to get in contact with the owner for about two months now and have yet to speak to him on the phone. I now understand why the customer service of this dealership is so bad. It starts from the top and flows downhill until the customer is left feeling betrayed, frustrated and angry. DO NOT BUY YOUR NEXT CAR FROM THIS DEALERSHIP!! Their website is a lie, they do NOT care about the customer experience and you are NOT family when you drive off the lot. I love my mustang but I absolutely ABHOR this dealership and EVERY single person that treated me as if I was a thorn in their side.
"Excellent"
my service was excellent very ccurteous anita and sarah were very bright attentive smart and knowledgable
"Good Service"
I am very upset that you let people who have been smoking in my car. The car smells like cigarettes afterwards. not cool
"Good Service"
It is always pleasure doing business with Lompoc Honda. Anna and Frank and Brandon and Reuben (hertz) have been most helpful!!!!!
"Good Serivce"
Friendly service and faster than predicted. First oil change in Lompoc. Thank you very much.
"Good Serivce"
great great great great great great great service always here at lompoc honda thank you!
"Good Service"
My experience was great and performance was very fast. I trust the workers here at Lompoc Honda.
"Good Service"
It was a very good experience. The rep very proffesional and helpful. He was able to answer all the questions I had and helped me find a car that I really like. I test drove 2 cars; I did not like the interior of the first car so DJ found me another car with black interior that I really liked. He did a great job!
"Good Service"
Thank you to everyone in the service department for superb service as usual. From 1984 through today Ive received excellent service from Lompoc Honda.
"Good Service"
The staff was very nice and answered all my questions. I will be coming back again for service on my Honda.
"Good Service"
Painless and satisfactory. You all told me what I needed and no more so I appreciate the honesty and quick work. Good job guys!
"Good Service"
I have usually had an excellent experience with Lompoc Honda with two very memorable acceptions: one at the time of purchase and the other with a sarcastic service man--likely made more notable because Honda has a remarkably upscale reputation for the manner and courtesy in which it handles people. This diagnostic visit was entirely a pleasure; keep up the exceptional work.
"Good Service"
very helpful and informative, quick to do a full check and worked with my schedule.
"Good Service"
thank you for always taking such good care of my Pilot! I especially want to thank Danny Guerrero for going the extra mile.
"Excellent"
All good veryone nice friendly and fast service. I will be back for some more service
"Good Service"
Very prompt and excellent service. Everyone is very knowledgeable about my car. Thank you for a great service.
"Good Service"
the vehicle service was quick, staff explained everything vehicle thoroughly, and waiting time was decent.
"Good Service"
service was good. i will be coming back for more work on my car. good people skills happy with thee over service.
"Good Salesman"
Service was great as usual and the waiting time is always reasonable that is why I keep coming back.
"Good Service"
my experience with lompoc honda was very good they were very courteous they greeted me with an umbrella since it was raining brought me right in and they saw that I was helped right away
"Good Service"
my experience with lompoc honda was very good they were very courteous they greeted me with an umbrella since it was raining brought me right in and they saw that I was helped right away.
"Good Salesman"
All was great service was fast and i was called the minute my service was completed very happy customer thank you !!!
"Good Service"
The service was very good. They answered all my questions and concerns. Im very pleased with Lompoc Hondas Service.
"Good Service"
i always get service with a smile and the staff here is very helpful and polite. always recommend the best for my car.
"Good Service"
I was pleasantly surprised, prompt, courteous staff. all was very nice actually. I would absolutely think of coming back.
"Great Service"
everything was perfect Danny was great. i will definetley be coming back for service.. thank you
"God Service"
The service I received can be described as excellent in all aspects of the service
"Good Salesman"
The people are awesome. Service is great. I will keep bringing my car here every time!
"Great Service"
The service here is outstanding! Service folks make you feel at home. We will advise everyone to come to Lompoc Honda, outstanding service, outstanding prices!
"Excellent"
as always great service and job well done will plan on buying my next vehicle and have honda do the maintance
"Quick And Comfortable"
I was greeted by friendly staff that made sure my experience was not only quick but comfortable.
"Happy With Service"
All was great my husband loves coming here everyone friendly and we are both happy with this service department.
"Great!"
Great! II have had nothing but a great experience with the service and the purchase of our vehicles! Thank you, and keep up the good work!
"Superb"
Service was superb, as usual. Thank you to Bob, Frank, and everyone else in the service department. Thank you also to Anna.
"Will Defiantly Recommend"
Staff was quite courteous and respectful of my car and my time. Will defiantly recommend Lompoc Honda to others interested in a new car, or to get automotive service.
"Exelent"
it was great and the service was excelent and the people were real frindly and helpful and great coffee
"It Was Great"
it was great and the servises was awsome thanks to lompoc honda.. and the passord
"Will Be Back Here"
very accomidating and efficient I would reccomend this service Department to friends and family. Will be back
"Thank You!"
Great working with you! Thank you! Really appreciate the speed acquiring parts and getting the work done.
"Thank You!"
Lompoc Honda has been an amazing experience. From sales to service all of the personnel are kind and very helpful! Thank you!
"Awesome"
Awesome sales staff. Thanks for working with me on the payment! Will be back the future.
"Top-notch Service"
Ive been a customer here for at least three years, and every time my car has required maintenance I have received top-notch service. I always receive my car quickly and in a much better condition than Ive left it.
"Good Service"
My service was fast and frank my advisor was friendly and explained what my 91honda accord still needed done thank you for the good service
"Recommend To Everyone!"
I have serviced my car on three occasions with each service I received excellent service I recommend Lompoc Honda to everyone
