McCoy Mills Ford in Fullerton, CA

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"Mc Coy Mills Ford"


McCoy and Mills Ford (05442)

from LaQuinta, CA

Recommended? Yes

Purchased? Yes

10-25-2017


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We have purchased several cars from McCoy Mills Ford and always take them to their dealership for service. When we moved from Orange County we tried to use the dealership in our area but were very disappointed based on the experience we were used to. So we feel the extra effort to take our 2002 Thunderbird, and 2014 Ford Flex into O.C. on Oct. 17 worth the effort. Once again best service in a very timely manner. Thanks McCoy Mills.

Response from McCoy Mills Ford:

Thank you so much for being one of our valued guests and we look forward to your next visit!

"Mccoy Mills--sales And Service--the Best!"


User

from Fullerton, CA

Recommended? Yes

Purchased? Yes


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Theyre friendly, professional, responsive. I totally trust their work with my Edge.

"Not Pleased"


User

from Fullerton, CA

Recommended? Yes

Purchased? Yes


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I have always been pleased with my experiences at McCoy Mills until Friday October 6. Your consultant Amber called to say my car was ready but when I arrived I had to wait a considerable length of time for the paper work to be completed. That might not seem like a big issue but to a customer expecting to just pay and leave, it is a big issue. My time is valuable to me and waiting for Amber to do her computer work is not something I wanted to do. Dont call until the car is ready. I also think my cars needed repair was forgotten until my husband called in the afternoon to inquire about the car. Amber had to call us back once she looked into the repair. We had brought the car to the service department on Thursday so expected to get prompt service on Friday morning.

"Service Rating"


McCoy and Mills Ford (05442)

from Fullerton, Ca

Recommended? Yes

Purchased? Yes

10-06-2017


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Service was excellent, quick, and none right. The service was good overall.

Response from McCoy Mills Ford:

We really appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!

"Mccoy Mills Does A Great Job Again"


User

from Brea, CA

Recommended? Yes

Purchased? No


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I have been taking both my Explorer and Focus to McCoy Mills the last several years and have always been very pleased. They do a great job, are honest and very courteous. This time I was assisted by Arthur and he was excellent. Delivered the car on time, pointed out needed repairs and was very friendly.

"Ford Service"


User

from Whittier,Calif

Recommended? Yes

Purchased? No


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Art Bravo does a great job every time I bring one of my fords in for service. He is very attentive and I do not have to wait long.

"Mccoy And Mills Ford, Fullerton, Ca"


User

from Fullerton, CA

Recommended? Yes

Purchased? Yes


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These guys have kept our 2000 Focus Wagon in top shape since we bought it new in 2000. Thats 17 years of outstanding, professional, efficient, friendly, and cost-effective service!

"Why Always Say No?"


User

from Southern California, California

Recommended? No

Purchased? Yes


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I called to book an oil change. "We dont know if we can get you in." They did. I got there 8:30, was told the shuttle would be there in 15 minutes. Nobody checked with me. I went out at 8:55, and guess what? "The shuttle is in Brea, and it will be 15 minutes." That doesnt help me. I was late for my meeting, which I had to WALK to, at 1.3 miles. Nobody bothered to tell me thered be no shuttle, and nobody offered to help when it was clear that I was going to be late for a meeting that I had to walk to. They mentioned that the car was under recall for a relatively simple thing. I was going to leave the car there for 6 hours or more, so I asked if they could do that. "Let me check." The answer, of course, "NO. We dont have time." OK, so you "barely" squeezed me in for an oil change. You cant do the recall. And your shuttle doesnt show up. You dont bother to tell me that. And you dont offer a remedy. Not worth the drive. I wont waste my time again, especially since I have a Ford dealer a couple of miles from my house. Sure, I bought my car at McCoy Mills, and I got a great deal. But the service is crummy.

"Service"


User

from Anaheim , ca

Recommended? Yes

Purchased? Yes


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I bought all 3 of my cars here they are great , but the service department is what makes it , Aurther is just the best he takes really good care of my car ,

"Mccoy And Mills"


McCoy and Mills Ford (05442)

from Cypress ,ca

Recommended? Yes

Purchased? Yes

09-13-2017


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Very personable. Joe Green has taken care of the family cars for years. Like the small dealership feel. Not pushy always helpful.

Response from McCoy Mills Ford:

Thanks, Romeo. We truly appreciate your years of continued business, and were looking forward to your next visit. Safe travels!

"Regular Maintenance"


User

from Santa Ana, CA

Recommended? Yes

Purchased? Yes


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Offering oil change and minor repair services on Saturdays is a big bonus for working people.

"Services"


McCoy and Mills Ford (05442)

from Fullerton, CA

Recommended? Yes

Purchased? No

08-15-2017


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Service was completed while I waited. I was informed of other repairs that should be done soon.

Response from McCoy Mills Ford:

Jesus, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At McCoy Mills Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

"Best Ford Dealer In North Orange County"


McCoy and Mills Ford (05442)

from Fullerton, CA

Recommended? Yes

Purchased? Yes

08-04-2017


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A dealership which is family owned since 1930 which truly appreciates their customers and provides excellent service after purchase.

Response from McCoy Mills Ford:

Reviews like yours provide encouraging feedback. Thank you so much for being one of our valued guests and we look forward to your next visit!

"We Bought A 2017 Ford Expedition"


User

from Rancho Cucamonga, CA

Recommended? Yes

Purchased? Yes


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Everything went smooth and was treated great. Chad Anderson and Ron were so easy to work with.

"Pleasure Buying A Car From Mccoy Mills Ford!"


McCoy and Mills Ford (05442)

from Fullerton, Ca

Recommended? Yes

Purchased? Yes

06-30-2017


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From the time we met with our salesman, Lorinc and Daniel, thru the finance portion, Chad it could not have more pleasurable. The entire Team worked with us to hear what we were looking for and how we intended to purchase it.

Response from McCoy Mills Ford:

Scott, we appreciate your feedback of our Staffs outstanding service! Please let us know if there is ever anything else we can do for you! Safe travels!

"Prompt Efficient Service"


User

from Huntington Beach, California

Recommended? Yes

Purchased? No


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McCoy-Mills does the service on both of our vehicles. (15 F-150 and 15 Explorer) I make an appointment on line at my convenience. I do get an E-Mail, a text and a phone call as reminders. It is borderline nagging, but that is good. The service is done on time and correctly. I dont know what more one could ask of any service department. These people are about the best there are.

"???????????????????????????????"


User

from Anaheim, CA

Recommended? Yes

Purchased? No


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I learned today that my oil change should have been free since I leased the car from McCoy Mills. Is this true? Am I eligible for a refund? Please let me know. Staff was great otherwise!

"Outstanding Job"


User

from Fullerton, CA

Recommended? Yes

Purchased? No


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Arthur and all the service techs do an outstanding job, I always leave a satisfied customer.

"A Reliable, Honest, Hometown Service Facility."


McCoy and Mills Ford (05442)

from fullerton, ca

Recommended? Yes

Purchased? No

05-25-2017


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On a scale of 1 to 10, heres my feedback: Jackie: 10 105,000 service and multipointncheckup: 10 Front brakes parts, service, cost (including loyalty discount): 10 You guys have been keeping our 2000 Focus wagon in top shape since we bought it new! Its our only car, and we travel quite a bit. Thanks for keeping us on the road after 17 years!

Response from McCoy Mills Ford:

Reviews like yours provide encouraging feedback. We hope to be of service to you again! Take care!

"We Will Be Back!"


McCoy and Mills Ford (05442)

from Yorba Linda, CA

Recommended? Yes

Purchased? No

05-25-2017


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Everyone was really helpful. We knew what we wanted and what we had to work with and the team made it all come together. The car is a birthday/graduation gift for our 18 year old daughter and we wanted to make sure it was in excellent/safe condition (for a 2016 it most definitely was). Once the docs were signed we went to take possession of the car (was still being detailed) and it was noted the windshield had a crack (which would eventually be spreading) which was covered by the window sticker so it was not seen during the test drive. Eric, Steve and Devin were on it and informed us it would be taken care of. In Feb. we purchased 2 cars from Weir Canyon Acura. The process and service was good but nothing compared to McCoy. We will most definitely be back when its time to purchase our next vehicle. Thank you McCoy!

Response from McCoy Mills Ford:

Leilani, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If there is anything else we can do to assist you, please let us know! Take care!

"Great Experience Buying New F-150"


User

from Fullerton,CA

Recommended? Yes

Purchased? No


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Purchased a new f150 supercrew through true car. Got a great price and no surprises!

"Excellent Service, Fast And Friendly!"


McCoy and Mills Ford (05442)

from La Habra, California

Recommended? Yes

Purchased? No

05-24-2017


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Everyone was very friendly and very helpful. This was the first time that have had an enjoyable buying experience. After my test drive my purchase options were ready and on the table for me select. The service department was what brought me in to the dealership to look for my new vehicle. They have always given excellent service and I assumed and was correct that the sales department would be the same.

Response from McCoy Mills Ford:

Bethann, thank you for taking the time to leave us your response to our Staffs outstanding customer service! Thanks for your business! Take care!

"Good Job As Always"


McCoy and Mills Ford (05442)

from Brea, Ca.

Recommended? Yes

Purchased? No

05-24-2017


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Good fast turnaround on routine service. Friendly staff.

Response from McCoy Mills Ford:

Jebb, thank you for taking the time to leave us your response to our Staffs outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

"Excellent Technical Support!"


McCoy and Mills Ford (05442)

from Fullerton, Ca

Recommended? Yes

Purchased? No

05-23-2017


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There are a lot of electronic features in my new Fusion that need discovering. Your service people have helped me with at least 3 items.

Response from McCoy Mills Ford:

Michael, were pleased to hear everything was completed to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your next visit!

"Great Exoerience"


McCoy and Mills Ford (05442)

from Brea, Ca

Recommended? Yes

Purchased? No

05-23-2017


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Betty gave her wonderful Escape to her son, Scott. Scott lives in central Ca. Please remove Betty from future communication

Response from McCoy Mills Ford:

Thanks again for your business! Take care!

"Rewarding Experience"


User

from Whittier, Ca

Recommended? Yes

Purchased? No


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Rex Bard and the rest our the sales force were extremely helpful and courteous toward my needs as a potential purchaser....they didnt push but instead found me a deal that suited my specific situation...I found that buying a vehicle can be rewarding and not the nightmare that one usually expects...thank you Rex and McCoy Mills Ford

"Service"


User

from Fullerton, CA

Recommended? Yes

Purchased? No


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Service and staff were great. You may want to consider washing the vehicles after service and getting loaners.

"Buying"


McCoy and Mills Ford (05442)

from Tustin, ca

Recommended? Yes

Purchased? No

05-18-2017


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The dealer supports Fullerton high school football so we support the dealership

Response from McCoy Mills Ford:

Michele, thanks for the great star-rating! We hope to be of service to you again! Take care!

"New Car Sale"


User

from Anaheim, ca.

Recommended? Yes

Purchased? No


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The salesman as very nice and helpful. The biggest problem was the end of our transaction when the workers that were supposed to have cleaned and washed my car didnt bother to at all, they made the tires shiny. Then when complaint was made to the manager he said the car had been washed 3 hours earlier which was not true, windshield was Very dirty with rings left from who knows what, then arguing about it was unprofessional. Plastic pieces and orange tape left in car shows they didnt even clean. We shouldnt have had the salesman cleaning the car after the workers walked away,putting us having to stay later into the evening.The manager then cleaned up some of it, having to clean windsheild twice. Was offered to have care detailed durind the week but time doesnt allow it.there was enough time to do the assigned task at hand.

"Great And Attentive Staff "


User

from Fullerton,ca

Recommended? Yes

Purchased? No


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We purchased a Ford Flex in November and it was a pleasant transaction. We worked with Ron denos and he was a dream!! Very thankful we were given his name as our go to guy! We couldnt have been happier with the service we received from him. I just took my car in to get its 7,500 service and although McCoy Mills was swamped I was out of there before the time frame they gave me.

"Mccoy Mills Ford"


User

from Los Alamitos, CA

Recommended? Yes

Purchased? Yes


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We enjoy our relationship with McCoy Mills Ford. We have purchased several vehicles and have our vehicles serviced in their service department. We greatly recommend McCoy Mills Ford!!! Dont hesitate to come here!!

"Fantastic Dealer"


McCoy and Mills Ford (05442)

from Yorba Linda, California

Recommended? Yes

Purchased? Yes

05-03-2017


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My new focus looks amazing, I also got a great price. I received polite and fast customer service. Great place to go to overall.

Response from McCoy Mills Ford:

We really appreciate your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing McCoy Mills Ford!

"Have No Problems With The Facilitym"


McCoy and Mills Ford (05442)

from anaheim, ca

Recommended? Yes

Purchased? No

04-24-2017


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I have filled several of these out over the years and have nothing more to report.

Response from McCoy Mills Ford:

We really appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!

"Great Service "


User

from Whittier,CA

Recommended? Yes

Purchased? No


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Ford Edge 2017 the service was great and everybody that helped me and worked with me was great.I would recommend MCoys Mills to get your car ,people was very great

"Excellent Service!!!!!!"


User

from Fullerton, CA

Recommended? Yes

Purchased? No


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I rolled in at 2pm on Saturday with no appointment for some battery issues. I was out of there by 3pm with a new battery covered under warranty. Staff were excellent as always and I was completely satisfied with the service and care.

"Fastservice"


User

from Fullerton, Ca

Recommended? Yes

Purchased? No


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Service was fast and complete with free coffee with even info on Ford touch

"Excellent Workmanship."


User

from Fullerton, CA

Recommended? Yes

Purchased? No


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Wendy from the body shop worked with my insurance and kept me informed of the progress of the repair. The resulting repairs were excellent.

"35000 Mile Service"


User

from La Mirada, ca.

Recommended? Yes

Purchased? No


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My appointment was at 1:00 pm. I got my car back 1 hour later. Great service. Very friendly service personel.

"Purchase Experience"


McCoy and Mills Ford (05442)

from la puente, ca

Recommended? Yes

Purchased? No

04-11-2017


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had a great salesman Laurent. even in the pouring rain all my needs were met.

Response from McCoy Mills Ford:

Reviews like yours provide encouraging feedback. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

"Mc Coy Mills"


McCoy and Mills Ford (05442)

from fullerton, California

Recommended? Yes

Purchased? No

04-11-2017


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I have a 2002 Ford T-Bird, in showroom conditions. Art always treat me like a VIP. Love McCoy Mills Ford.

Response from McCoy Mills Ford:

Thank you so much for being one of our valued guests and we look forward to your next visit!

"Great Dealership."


McCoy and Mills Ford (05442)

from Anaheim, CA

Recommended? Yes

Purchased? No

04-09-2017


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I purchased a 2017 Fusion Hybrid. The staff was extremely helpful, and Rex went the extra mile to get me exactly the car I wanted, even going to another dealership to pick it up. I love my new car. Thanks for everything!

Response from McCoy Mills Ford:

Theresa, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

"Escape"


User

from Fullerton, CA

Recommended? Yes

Purchased? No


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We were greeted by Rex and he went out of his way to find the perfect vehicle for us. We were excited to take advantage of the rebate that was generous by any standard. Rex explained everything very well so we could weigh all the factors. We eventually settled on the Ford Escape! We were very satisfied and I was treated as an equal with my husband while dealing with everything. Rex made our experience a very positive one!

"Great Services. Was Treated Very Nicely."


McCoy and Mills Ford (05442)

from Orange, CA

Recommended? Yes

Purchased? No

04-07-2017


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The service department did everything I requested and Im very pleased for that.

Response from McCoy Mills Ford:

Were pleased to hear everything was completed to your satisfaction, Sally! Thanks again for your business! Take care!

"Cars Are Not Pre-loaded With Unneeded Options!"


McCoy and Mills Ford (05442)

from Diamond Bar, CA

Recommended? Yes

Purchased? No

04-07-2017


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We went to two other Ford dealerships before we went to McCoy Mills Ford and ended up buying our 2017 Ford Focus from McCoy Mills because of their people and their genuine concern for our needs. All Ford dealers sell the same Ford cars, but not all Ford dealers have the same great people as McCoy Mills. Daniel Rosales was our salesman, and his professionalism was outstanding. His Manager, Steve, went above and beyond to get us the best financing deal. The McCoy Mills Team made our overall car buying experience very pleasant and enjoyable. They are the best in their field and deserve our highest praise and commendation.

Response from McCoy Mills Ford:

We really appreciate your feedback! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

"Friendly, Honest Service"


McCoy and Mills Ford (05442)

from Whittier,Ca.

Recommended? Yes

Purchased? No

04-04-2017


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I purchased a Ford Expedition and I take it to McCoy Mills for regular oil change and tire rotation. I am very pleased with the service I receive. All of the staff is very friendly and helpful!

Response from McCoy Mills Ford:

Michael, we are happy to hear you are pleased with the service you receive here at McCoy and Mills Ford. We value our customers and look forward to seeing you on your next visit. Take care!

"New Purchase"


McCoy and Mills Ford (05442)

from Fullerton, Ca

Recommended? Yes

Purchased? No

03-31-2017


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Always a great experience here, from the Salesperson who was 2 weeks New to the Sales Manager and Finance Manager. All great people who made the deal happen, its my 5th car from that dealership and will be back for my next one.

Response from McCoy Mills Ford:

Raul, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!

"Good Service"


User

from Placentia , Ca

Recommended? Yes

Purchased? No


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Art is always helpful and willing to help get through what ever needs to be done.

"Great Communication, Great Work !!"


User

from Fountain Valley, CA

Recommended? Yes

Purchased? No


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Wendy Herrera was GREAT to work with. It was my first time dealing with your bodyshop. I was hit in a parking lot and it bent my exhaust and dented my lower body panel and bumper on my 2015 F350. I was concerned about how the color match would look since my truck is a metallic black color. IT CAME OUT GREAT ! Looks perfect. Wendy called me routinely and gave me updates exactly how she promised she would. This is my third vehicle I have bought from McCoy Mills and I will always be loyal to them. THANK YOU MCCOY MILLS !!

"Great Service!"


McCoy and Mills Ford (05442)

from Yorba Linda, California

Recommended? Yes

Purchased? No

03-29-2017


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The staff were helpful and knowledgeable about my truck maintenance schedule. I was very pleased with the work done on my truck and its performance.

Response from McCoy Mills Ford:

We really appreciate your feedback! We hope to be of service to you again! Take care!

"Just A Great Group At Mcm"


McCoy and Mills Ford (05442)

from Tustin, CA

Recommended? Yes

Purchased? No

03-28-2017


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Ive been a customer of McM for years now and the team excels and doing a first rate job. my 2014 F150 was getting long on the brakes and I decided to get it done before a trip. Called made the appointment. Art and team noted a service recall and were prepared to address that issue too while it was in. Got a call mid day that all was done. Arrived after work, done, clean and off I went. Great job. Alan

Response from McCoy Mills Ford:

Your satisfaction means a lot to us, and we truly appreciate you choosing McCoy Mills Ford for all of your automotive needs. Please dont hesitate to call if youd like further assistance.

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