Stockton Auto World in Stockton, CA

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"Terrific Service And Experience"


Christina Ardelean

from Stockton, CA

Recommended? Yes

Purchased? Yes

09-27-2017


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So I just purchased a pre-owned Chrysler 300 from these guys and salesman Terry and the whole experience could not have been better. I have had a couple of credit challenges so my expectations were not that high but the process was painless, got a better rate than I thought possible and the price was right. Good selection of cars, friendly no-hassle service and quick, easy purchase process makes for a great buying experience. I would not hesitate to recommend to my friends and family.

Response from Stockton Auto World:

Congratulations on your purchase Howard and thank you for your business. I appreciate the kind words you have for Terry and will be sure to share this review with him. Please contact us if you need anything else.

"Bad Experience"


User

from Stockton CA

Recommended? No

Purchased? No


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I went there with a set budget and instead of them helping me with the 10.000 budget that I had they kept trying to show me cars that were out of my price range I went to a different dealership that helped me find a great car

"Cutomer"


Christina Ardelean

from Stockton

Recommended? No

Purchased? No

07-10-2017


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We went here to purchase a vehicle because of their advertisements that they can help people with challenge credit, but that is not the case took all the information was told will call back in three hour that was over 2 weeks ago and still no call to say yes or no very poor customer service

Response from Stockton Auto World:

We are terribly sorry that you did not have a good experience with us. We do try our hardest to work with everyone in any financial situation. As far as this going on 2 weeks and you still have not heard anything, this could be a miscommunication. Please email us who you were working with along with your contact information and allow us to verify that we have the correct number. You can email us at your convenience at stocktonautoworld209@gmail.com. Thank you for your feedback and I hope you allow us the opportunity to follow up on this.

"Car Buying Experience"


User

from Stockton, Ca

Recommended? Yes

Purchased? Yes


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Auto World employees are super friendly and more then helpful with both my car purchases within a 1yr time frame. The first car I purchased was a 06 Chevy Impala, and they were the only people willing to work with me since I had bad credit history. I love my Impala and its been a champ to me, my Second car purchase was a 05 BMW 645ci. My BMW purchase was amazing, Diana was super great helping me with purchase and also more then willing to show my girlfriend around who had NO idea who she was looking to purchase. The BMW only issue was check engine light was on and Auto World had no problem accepting fault and were willing to fix any issues. The plan was to take the car in a few days after my purchase since the service shop doesnt work full time on weekend. I was super excited I waited 3yrs to get my 6 series and its thanks to Auto world, downside the car drove like a CHAMP for 7hrs it completely will not start at all. Im grateful Auto World accepting to take BMW back and service it and fix the issues. Overall I appreciate you guys and all you have done thank you, just hopefully my BMW will be ok.

"Good Experience...sort Of"


User

from Salida, CA

Recommended? Yes

Purchased? Yes


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Had a good experience in buying a 2011 Mazda2 for my daughter. No issues at all with the buying process and really like the car. My only complaint has been with the service department. I left the car with them for a week+ now for some minor repairs identified when we bought the car. After many calls and a number of missed commitments for delivery Im still waiting for the work to be done. If they can get that worked out soon I would recommend them and provide a higher customer service and service/repair ratings.

"I Will Come Back Again!"


User

from stockton,ca

Recommended? Yes

Purchased? Yes


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Thank you for all you did and for going the extra mile and providing the headphones and hat. I appreciate your customer service. See you soon! KH

"The Worst Experienced"


Mike Castrucci

from Stockton

Recommended? No

Purchased? No

09-24-2015


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After signing the papers down payment, warranty, he says congrats here are the keys.... Almost one month the Manager called me then says "by the way we may have to have you bring the car back if for some reason you are declined of the loan" then I said " you told me I was approved" he says "you are, but they want you a cheaper car. What the hell…. I got a refund for the tire but the oil change I spent is not refunded because they said it’s not their fault...oil change for full synthetic is not cheap. This is the worst experience I got from my whole life. It’s horrible. i got back and forth to the dealership to follow up the results and it takes two weeks to get the final decision.

Response from Stockton Auto World:

Im so sorry to hear that you feel this way Mr.& Mrs. Jonathan A. I can assure you that all of us here at Stockton Auto World work hard to for our customers and service our community with vehicles that fit just about anyones vehicle needs while working with their financial situation. I do hope, if you were ever in need of a vehicle, you would reconsider looking through us.

"Great Customer Service"


User

from Stockton

Recommended? Yes

Purchased? Yes


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A personal thank you to Alex at Stockton Auto World for getting me into a vehicle that I can live with. He was an excellent sales men who was down to Earth. I honestly came in there thinking I wasnt going to be approved for anything. However, Alex worked some magic and got me a deal I can handle. The Manager was also kind and patient with me with the paper work. Thanks Auto World! I truly appreciate it. Oh and Terry was kind enough to show me the cars I actually could get approved for. Just an all around good dealership to shop at

"New Review"


Christina Ardelean

from acampo, ca

Recommended? Yes

Purchased? Yes

03-16-2015


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Im writing a new review because I was sold a bad car that just kept breaking down, after writing a review on here christina reached out to us. We were able to return our car for a trade. She was very kind and helpful. The salesman and manager also were very kind to us about listening to our situation and helping us get another car.one that was in better condition. We really appreciate it. We feel like a heavy burden is finally gone. Thank you.

Response from Stockton Auto World:

Thank you Kristina! You and your husband are amazing people. Im so happy that you gave us the opportunity to turn your situation around for your family. Thank you for your patience and understanding it really means a lot to not only myself but the whole Auto World Family. Please let me know if I can do anything else for you. -Christina

"Worst Dealership In Town!!!!!"


Christina Ardelean

from Stockton ca

Recommended? No

Purchased? No

03-09-2015


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Worst dealership ever i wont recommend this to anybody here in stockton!!!if ever you buy cars,trucks,vans in here you guys just wasting your time and money just like you are throwing your money in the garbage can i will not come back on this dealership anymore!!!!

Response from Stockton Auto World:

Im so sorry to hear that you feel this way Mr./Mrs. Budlight. I can assure you that all of us here at Stockton Auto World work our very hardest to supply and service our community with used vehicles that fit just about anyones vehicle needs while working with their financial situation. I do hope, if you were ever in need of a vehicle, you would reconsider looking through us.

"Bad Car Experience"


Christina Ardelean

from acampo,ca

Recommended? No

Purchased? Yes

02-25-2015


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Stockton auto world has sold me one of the worst cars. It has been nothing but problem after problem. Its either sitting in my driveway or at a shop. Im currently making car payments on a car that now needs a new engine. Before it got to this, I have replaced the ac, thermostat, belt, waterpump, engine mount, spark plugs,and normal tune ups. I have called you to ask for help, but it was always "theres nothing we can do". I think you guys are horrible. You sold us a piece of junk.

Response from Stockton Auto World:

Im so sorry to hear this Kristina. We really do strive to give our customers the best possible experience when purchasing a used vehicle through us. We understand that things happen which is why we offer a 3 month/3,000 mile warranty to prevent anyone from falling through the cracks. I would be happy to look further into your situation if you could reach out to me with your information. I look forward to hearing from you. Please ask for Christina at 209.888.4245

"The Perfect Car Buying Experience, Great Cars"


Christina Ardelean

from Stockton, ca

Recommended? Yes

Purchased? Yes

02-18-2015


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Came here and bought 2 cars within a month. Awesome people, Mike was super helpful. Never thought Id own a Lexus or mercedes, they got us both. Awesome job guys, yes I strongly recommend stockton auto world to my friends and family.

Response from Stockton Auto World:

Thank you Alex & April for all your kind words!! It was a pleasure to have helped you with both vehicles. We highly value your recommendation and please dont hesitate to give us a call should you have anymore questions.

"Great Customer Service"


Christina Ardelean

from San Andreas, Ca.

Recommended? Yes

Purchased? Yes

02-10-2015


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We went to Stockton Auto World to just look at cars and I have to say that Alex,Jose and Mike were extremely helpful in finding us a car with our specific needs.We had a lot of demands in the way of mileage,payments and type of car we wanted. We werent able to get the first car we wanted but within a week they came thru. They were all super easy to work with and made the car buying process easy and stress free. All of them were friendly,funny and helpful.I would return here again to purchase another car.

Response from Stockton Auto World:

Thank you Wendy for taking the time to share your feedback with us. We appreciate the opportunity to serve you with excellent customer service. We wish you well and hope to see you in the future.

"Silverado Ss"


Christina Ardelean

from Sacramento, Ca

Recommended? No

Purchased? No

08-28-2014


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Unwilling to work with us, advised them of our situation and all they did is raise the price and want to run a credit check first thing. I see 60 reviews that are all good, might want to be careful when considering a car here. They sell luxury vehicles but have no service department to stand behind the vehicles.

Response from Stockton Auto World:

Dear Shawn, Thank you for bringing this issue to my attention. I apologize that your visit with us was anything but satisfactory. It is, however, a policy of ours to run a credit check before proceeding to finance a vehicle for a customer. If you would please give us the opportunity we would like to set you up with another salesperson and see what other options we have available for you. Ill be sure to bring up this issue to management. If you have any other questions or concerns please feel free to give me a call anytime. Christina A. Internet Sales Manager Stockton Auto World (209)888-4245

"2012 Dodge Grand Caravan"


Christina Ardelean

from Stockton, ca

Recommended? Yes

Purchased? Yes

08-06-2014


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we came here today wanting to see the car. Chad our original salesman no longer worked here so we talked to Roman. The original car we wanted had been sold so we found another one.

Response from Stockton Auto World:

Hello Andrew! We are so pleased that Roman was able to help you find a vehicle to your liking. All of us here at Stockton Auto World congratulate you on your purchase and look forward to see you in the future.

"New Mercedes 12 Years Later!"


Christina Ardelean

from Manteca, Ca

Recommended? Yes

Purchased? Yes

08-06-2014


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Roman was a very good salesman and helped us a lot. We thought your dealership was nice with no problems

Response from Stockton Auto World:

Ron, We are all very happy you were satisfied here at Stockton Auto World and are here for any vehicle purchase needs you may have in the future.

"Bought My Bmw Here!"


Christina Ardelean

from Ceres, ca

Recommended? Yes

Purchased? Yes

08-06-2014


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I went to a couple other dealerships and Alex gave me the best car for the best price.

Response from Stockton Auto World:

Thank you Abimael for driving from Ceres to purchase your BMW from us. It is our pleasure to get you the vehicle you wanted at price you felt comfortable with. We all look forward to seeing you in the future.

"I Needed A Car!!!"


Christina Ardelean

from stockton, ca

Recommended? Yes

Purchased? Yes

08-06-2014


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Alex went out of his way to get the payment at one I could afford. He definitely has some good customer service skills!

Response from Stockton Auto World:

Dayna, Thank you for allowing us to help you find with a vehicle of your liking and in your price range. We all look forward to seeing you again for a future purchase.

"Great Experience Buying My Srt"


Christina Ardelean

from Stockton, ca

Recommended? Yes

Purchased? Yes

08-06-2014


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Its nice to come into a dealership and not be forced to buy something. Cesar was not pushy and honest and worked with Ray and he was great too!

Response from Stockton Auto World:

Hello Mario! Thank you for purchasing a vehicle from us. We are very happy we could find that special vehicle for you and make you feel comfortable in the process. We all look forward to seeing you in the future.

"Buying My 200"


Thomas Crutchfield

from concord, ca

Recommended? Yes

Purchased? Yes

07-11-2014


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very happy!!!!!!!!! thanks to ray :) because I have bad credit and he got me a car I love

Response from Stockton Auto World:

Hello Cheyanne, Thanks for driving all the way from Concord to purchase a vehicle from us. We are happy we could find that special vehicle for you. We all look forward to seeing you in the future.

"Just Bought A Cadillac Escalade 2010"


Thomas Crutchfield

from Modesto, CA

Recommended? Yes

Purchased? Yes

07-11-2014


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Roman helped me real nice and hes a real nice guy that gave me a soda and chips for free. Good service from start to finish.

Response from Stockton Auto World:

Roman said he was very happy you came in and bought a vehicle from him. We all hope to see you and your family in here soon.

"Great Car Great Service"


Thomas Crutchfield

from Stockton, CA

Recommended? Yes

Purchased? Yes

07-11-2014


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Im very happy with me purchase. I didnt know if id qualify with only three months on the job, but they were able to get me financed. I will definitely come here for my next vehicle

Response from Stockton Auto World:

Alex, thanks for giving Stockton Auto World the chance to show you what vehicles we had. Im glad you were able to find that perfect vehicle. Hope to see you in the future.

"Bought A Pontiac"


Thomas Crutchfield

from Antioch, Ca

Recommended? Yes

Purchased? Yes

07-11-2014


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Paul Blanco is lame we like you better. Were from Antioch and were flying like a G6. BOOM!

Response from Stockton Auto World:

Jenesy, you were fun to have here as a customer and we hope to see you again.

"2006 Mercedes R500"


Thomas Crutchfield

from Sotckton ca

Recommended? Yes

Purchased? Yes

07-11-2014


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Chad was a very cool nice person. Im happy that I cmae here to buy a vehicle

Response from Stockton Auto World:

Hi Sarabjit. Thanks for coming in and purchasing your vehicle with us. We appreciate your business...

"I Came Here To Buy My Focus"


Thomas Crutchfield

from Modesto, ca

Recommended? Yes

Purchased? Yes

07-11-2014


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I came here not thinking we were going to get an affordable car and we talked to Ray and got the perfect car.

Response from Stockton Auto World:

Ray wants you to know that it was a great pleasure selling a vehicle to you. He hopes that you come here in the future for another vehicle.

"Im Leaving Happy With The Vehicle I Wanted"


Thomas Crutchfield

from Stockton CA

Recommended? Yes

Purchased? Yes

07-11-2014


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I lost my boyfriend and I came in and bought a new car. My salesman was Roman and im very happy and he was helpful.

Response from Stockton Auto World:

Bernice, we enjoyed your company and definitely your sense of humor! Hopefully we see you again soon... Thanks

"I Came Here To Look At Vehicles!"


Thomas Crutchfield

from Acampo, ca

Recommended? Yes

Purchased? Yes

07-11-2014


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The salesman were great but the air conditioning needs to be working! Its a lot nicer to look at a car in an air conditioned environment.

Response from Stockton Auto World:

Rick, we really apologize for the air conditioner, but at least we had a good laugh at the end. Come in soon because this air conditioner is ice cold now! THANKS!

"I Bought My Van Here!"


Thomas Crutchfield

from Stockton Ca

Recommended? Yes

Purchased? Yes

07-11-2014


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I came here and bought a van with Roman and im very happy. I would definitely come here again.

Response from Stockton Auto World:

Hi Clement... Roman thanks you for coming in and buying a vehicle from Stockton Auto World. We really look forward to helping you with your business needs soon!

"Great Find, Excellent Service"


Thomas Crutchfield

from Stockton, Ca

Recommended? Yes

Purchased? Yes

07-11-2014


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Came here and got a corvette :), they have helpful people, really recommend this place

Response from Stockton Auto World:

Hi and thanks for your purchase of that awesome Corvette!

"Looking For A Truck Bought An Suv"


Thomas Crutchfield

from Benicia, ca

Recommended? Yes

Purchased? Yes

07-11-2014


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Chad was very helpful, flexible on payment options, and got me exactly what I wanted. Too bad they didnt take American Express couldve got me a free flight!

Response from Stockton Auto World:

Hi Michael, we appreciate your purchase and hopefully in the future we will take American Express! We look forward to seeing you in the future for all your vehicle needs.

"Great Experience"


Thomas Crutchfield

from Stockton Ca

Recommended? Yes

Purchased? Yes

07-11-2014


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Bought my 2006 Dodge Ram1500. Easy buy. No pressure and worked the numbers so I got exactly what I wanted. Would buy another car in a heartbeat.

Response from Stockton Auto World:

Thanks Natalee for your purchase. Hope you and your son love the truck!

"I Am In Love With My Audi A4!!"


Thomas Crutchfield

from Stockton, CA

Recommended? Yes

Purchased? Yes

05-08-2014


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I came in looking to buy a luxury car and was instantly drawn to the Audi A4 that they had on the lot. The buying process was such a breeze! Thomas was so nice and helpful with the entire sale. I would absolutely recommend other buyers to come here.

Response from Stockton Auto World:

Hi Olivia, Jim , and Drea thanks for your purchase. I cant wait to help your family in the future. Thomas

"Im Here Buying A Nissan Sentra"


Thomas Crutchfield

from sonora ca

Recommended? Yes

Purchased? Yes

05-09-2014


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very helpful and very nice people. made buying a car a nice experience

Response from Stockton Auto World:

Hi Rebecca! Thanks for purchasing your Nissan Sentra here. We look forward to serving you in the future.

"Great Experience And Very Professional"


Thomas Crutchfield

from Stockton, CA

Recommended? Yes

Purchased? Yes

05-09-2014


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This has been the best experience while purchasing a vehicle. There was no pressure to buy a vehicle, while still being professional and helpful with all of my questions. They addressed every concern I had and made sure I was satisfied prior to my departure. They were able to get my the best financing and beat the price I was being offered at other dealerships. Thomas was a very helpful, patient, and a pleasure to work while getting through the car buying process. Sincerely, Erica Sanchez Haynes

Response from Stockton Auto World:

Erica and Alan, you were awesome customers and im so glad you came in to purchase a vehicle from me. If you need anything in the future feel free to give me a call. THANKS AGAIN! Thomas

"Great Experience And Very Professional"


Thomas Crutchfield

from Stockton, CA

Recommended? Yes

Purchased? Yes

05-09-2014


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This has been the best experience while purchasing a vehicle. There was no pressure to buy a vehicle, while still being professional and helpful with all of my questions. They addressed every concern I had and made sure I was satisfied prior to my departure. They were able to get my the best financing and beat the price I was being offered at other dealerships. Thomas was a very helpful, patient, and a pleasure to work while getting through the car buying process. Sincerely, Erica Sanchez Haynes

Response from Stockton Auto World:

Erica and Alan, you were awesome customers and im so glad you came in to purchase a vehicle from me. If you need anything in the future feel free to give me a call. THANKS AGAIN! Thomas

"Avenger 10"


Thomas Crutchfield

from stockton ca

Recommended? Yes

Purchased? Yes

05-09-2014


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They were really helpful. They had everything ready for me .Will come back.

Response from Stockton Auto World:

Thanks Jesus for buying your Avenger. We look forward to seeing you in the future.

"Bought A Jeep Liberty From Chad."


Thomas Crutchfield

from Stockton, CA

Recommended? Yes

Purchased? Yes

05-09-2014


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Chad was awesome. He went above and beyond. The finance department was easy to deal with as well. They all stayed late to make sure that my husband and I went home happy. We have a beautiful new 2011 Jeep Liberty.

Response from Stockton Auto World:

Kathleen, I want to thank you and your husband for purchasing the Jeep Liberty here. We will always stay late and never rush you, so you can find that perfect vehicle. THANKS!!!

"Buying My Lexus With Luis"


Thomas Crutchfield

from Stockton,ca

Recommended? Yes

Purchased? Yes

05-09-2014


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I came her to trade in my Mercedes and buy a new Lexus. I was very happy with luis

Response from Stockton Auto World:

We hope you are enjoying your Lexus as much as we enjoyed having you come into our dealership. We look forward to helping you in the future.

"I Bought My 2012 Chevy Sonic Here"


Thomas Crutchfield

from Stockton,CA

Recommended? Yes

Purchased? Yes

05-09-2014


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OMG I was only here less than 2 hours. While I was test driving the car he was getting my paper work in order. When I came back he stated that the car is your all I need is your signature. My payments was were I wanted and even less, the car was low millage. OMG I give Stockton Auto World the best ever customer services and best respect. So if any one needs a vehicle stop here you will leave with a happy smile on your face.

Response from Stockton Auto World:

Thanks Tamica for letting us find that perfect commuter vehicle for you. You were an awesome customer and your mom was great too. Wish you the best in the future and look forward to seeing you again.

"Just Perchused A Chevy Mini Van"


Thomas Crutchfield

from turlock, ca

Recommended? Yes

Purchased? Yes

05-09-2014


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Very Nice people, nice great cars for sale, overt all great place and would most likely be coming back in for another car soon.

Response from Stockton Auto World:

Thanks Destiny to you and your family for purchasing a vehicle from us. You and your family are great and we cant wait to see you again.

"Awesome Sales Person!"


Thomas Crutchfield

from Stockton, CA

Recommended? Yes

Purchased? Yes

05-09-2014


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Thomas was great to work with, he did everything possible to get me into the truck I wanted. Very pleasant buying experience! I would definitely recommend him to friends and family!

Response from Stockton Auto World:

Scott- you are truly one of the most memorable customers Ive ever had. I appreciate the patience you had in finding you that perfect truck. I hope you enjoy your truck and look forward to serving you in the future. Thanks Thomas

"Bought A Chager"


Thomas Crutchfield

from stockton ca

Recommended? Yes

Purchased? Yes

05-09-2014


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I was here buying my doge charger from Harvey and cesar

Response from Stockton Auto World:

Hi Yaritza! Thanks for purchasing your charger here at Stockton Auto World. Harvey and Cesar enjoyed finding that perfect vehicle for you and your family.

"Exelent Job"


Thomas Crutchfield

from sacramento ca

Recommended? Yes

Purchased? Yes

05-09-2014


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was driving by the neighborhood looking for a truck and im very satisfied with the service that was givin to us I would defenetly recomend my friends to check it out.

Response from Stockton Auto World:

Thanks Jorge for purchasing your Chevy Silverado with us. We look forward to serving you in the future!

"First Buying Experience"


Thomas Crutchfield

from Stockton, CA

Recommended? Yes

Purchased? Yes

05-09-2014


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Was a long process for me, but walking out with a good deal. It was worth the wait. Thank you!

Response from Stockton Auto World:

Thanks Monique for purchasing your Nissan with us. It did end up being a little bit longer than normal process, but I think you really did get a good deal. I hope to see you or Tammy in the future to help you with whatever you may need. Thanks Thomas

"Buying My Nissan Armada"


Thomas Crutchfield

from Stockton ca

Recommended? Yes

Purchased? Yes

05-09-2014


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was satisfied with Harveys service at Stockton auto world

Response from Stockton Auto World:

Thanks Rudolfo for buying your Nissan Armada with us.

"Im Buying A Car At Stockton Auto"


Thomas Crutchfield

from stockton, ca

Recommended? Yes

Purchased? Yes

05-09-2014


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cesar was a great salesman and I would definitely buy here again

Response from Stockton Auto World:

Cesar cant say THANKS loud enough for your purchase. We all here at Stockton Auto World appreciate your purchase and hope to see you and your family soon!

"Bought My Ford Van Here"


Thomas Crutchfield

from Antioch , ca

Recommended? Yes

Purchased? Yes

05-08-2014


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I came just browsing and was welcomed with great hospitality and warm customer service. i ended up buying a ford 12 passenger van and im ah so happy about my decision i made today

Response from Stockton Auto World:

Thanks Jennifer for driving the long way to buy a van from us. We wish you the best and look forward to seeing you in the future.

"Buying Chevy Malibu With My Wife"


Thomas Crutchfield

from Lodi CA

Recommended? Yes

Purchased? Yes

05-08-2014


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Thomas Crutchfield gave us amazing service and will tell friends and family to go to him for a new or used car.

Response from Stockton Auto World:

Thanks Jay and Tiffany I really appreciate being able to sell you a vehicle youre happy with. I look forward to seeing you in the future, you were awesome! Thomas

"Extremely Satisfied... Excellent Customer Service"


Thomas Crutchfield

from Stockton, Ca

Recommended? Yes

Purchased? Yes

05-08-2014


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I went to Stockton Auto World looking for a new/used vehicle, I was greeted with friendly and efficient service. Mario my sales person was very helpful. At most car lots you get placed in a lot of things you dont qualify for however here I was shown exactly what fit my budget and my needs. I highly recommend this dealership and I would be willing to purchase another vehicle from them.

Response from Stockton Auto World:

Thanks Shareece for buying your van here. We appreciate your business and look forward to serving you in the future.

"Bought Sturn Outlook"


Thomas Crutchfield

from sacramento

Recommended? Yes

Purchased? Yes

05-08-2014


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harvy was vary nice we had a good time with him. the car buying process was very long, over all it went well.

Response from Stockton Auto World:

Harvey would like to thanks you Mercedes for allowing him to sell you a vehicle. The buying process definitely varies from customer to customer, but our goal is to be efficient as possible during your purchase. Thanks again.

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