"Poor Service"
Took Focus in for 15k checkup and to fix the worthless transmission. I was told they would call me when it was ready. Waited until 6PM, then I called. They said it was just finished. When I picked it up, the document said it had an oil leak. I asked why they didnt tell me so I could have had it done then, instead of having to make another appointment. "Sorry, I guess we missed that," was what I got. They didnt put the oil change reminder sticker on the windshield as requested. Called the service manager twice, but no answer and went to voice mail. STILL no return calls after one week. If I hadnt already paid for a service plan, I would never go there again. No more Fords for me, either.
"Amazing Service!"
Craig Whitacre is the best service advisor ever! He made a huge issue seem like nothing at all. I would recommend everyone needing service to see him. Thanks Craig!
"Excellent Overall Experience At Tuttle Click Ford"
Salesman Kevin H. was very friendly, knowledgeable and answered all of our questions thoroughly. Both Kevin and finance person Sha made every effort to provide excellent hospitality and service while ensuring we would leave happy.
"Great Service All The Way"
I liked that I was fit into a very busy service day and since I waited they took extra effort to get it done quickly. I was also very happy that free wifi was offered so I was able to get work done while I waited. But what made it truly a great experience was that when I went out to get my car, when I went to turn my paperwork over to the concierge, he noticed my car had not been washed and sent it back to get washed. I took an extra 5 minutes but it was well worth it and showed that at every step along the way your employees are working to make the customer happy.
"Great Service Advisor!"
My service advisor, Janey, was absolutely wonderful. She is kind, personable, helpful, understanding and I think the absolute best! She is a real credit to your organization.
"Overall A Good Experience"
Mike went above and beyond to help us make our purchase. Gianna was also great, she worked with us so we would get the best possible deal on our loan. The atmosphere of the place was pleasant and every one was very polite, friendly, and helpful. We were very happy with our purchase.
"Great Experience"
Quick Response, processed 2 vehicles in 30 hours including recall work. Communication good, facilities clean, No complaints with dealership. The trend to manage social media buzz by harassing customers "to say something nice" perpetrated by the entire Auto Industry Sucks.
"Fiesta Purchase"
Upfront openness regarding the vehicle I was looking to purchase. Upfront openness regarding the vehicle I was looking to purchase. Upfront openness regarding the vehicle I was looking to purchase.
"Excellent Experience - Great Service "
Calvin was wonderful! He made the experience of buying a car hassel and stress free. He was knowledgeable, efficient, and all around a pleasure to work with. Highly recommended him and Tuttle-Click.
"Customer Service"
I liked that Paul did what I asked him to do. I however didnt like having to call and get upset to get him to do it.
"Great Service"
I liked the fact that Paul was with me every step of the way and gave me a status update everyday until my car was fixed.
"Great, Quick And Friendly Service. "
Service was great and David was extremely friendly and informative. I was able to get my car fixed in only 3 days. Great job!
"31,000 Mile Check Up"
Janie was very friendly, very helpful and I would recommend anyone who needs help with their car. My car check up was fast And the cost was not outrageous.
"Service: On Time And For The Price Quoted!"
I had a service appointment and guess what? The service writer was ready and the service was performed in the time frame I was told. Awesome!
"Great Service"
I liked how my service advisor, Paul Parsons was so helpful. Very courteous and went above and beyond to make me comfortable while I was waiting on my vehicle to be serviced.
"Great Service"
My service advisor Paul Parsons is very through and follows up! Kept me informed throughout the entire repair process and my car was ready when expected.
"Great Service"
Mike Towles, my service rep, was very professional and explained exactly what needed to be done with my vehicle. I felt that he was very honest and made me feel comfortable about the whole experience. When I picked up my Escape, it was definitely running better. Overall great experience.
"Great New Car Purchase Experience"
Friendly, open, honest discussion about new car and trade-in pricing, financing, etc. Willingness to close deal and deliver vehicle from another dealership while I was there, before close of business. Strong promise of continued support for anything that might come up with the new vehicle.
"Great Dealership Across The Board"
Our experience with Tim McCormick was fantastic. He made our purchase both extremely easy and very enjoyable. His customer service skills are unequaled. He listened to what we wanted, offered options that fit our style perfectly, and was able to answer every question we had, all without pressure while making us feel special. His knowledge of all the amazing technology Lincoln has to offer was exceptional. We couldnt be more happy with the sales process or the product!!
"Great Service"
Friendly and courteous service mgr. Listened to my concerns, identified other issues and provided me alternatives to address the issues. Then work was completed as promised and on time. Also the shuttle service was excellent
"William_l33"
Service completed in timely manner routine & usually takes 1-1 1/2 hrs.. Very pleasant waiting area, well lighted, comfortable lounge chairs & food service available if desired.. Liked the "Woody" Station Wagon in the new car area.
" 3rd Car From Tuttle Click"
Well I really like what theyve done with the place. This purchase was a particularly stressful one for me because specific details had to be met. Jim came through for me and made it happen
"Worth The Wait"
Jim Follmer was fantastic to work with and we spent more time setting the features and getting to know all the technology in the car then in either the finance or Jims office. Definitely the most pleasant experience in purchasing a car.
"Great Service"
My service advisor, Michael Towle went above and beyond at ensuring that my car got the necessary repairs that were covered under warranty. Im on a tight budget and car expenses can add up, so I really appreciate that he made the effort to keep my expenses down. He also got my car back go me at my desired time, despite the fact that the repairs were going to take a while (I was on a tight schedule). He followed up with me on a regular basis, so I never had to wonder what was going on with my car.
"Excellent Service And Great Dealership"
my service rep Mallory was really great. She got me an appointment right away, ensured I was comfortable during the appointment, and got my car completed quickly. The dealership waiting area was outstanding and very comfortable.
"Great Service, Never Pressured To Buy"
Othman and the entire staff were very professional and helpful. Othman could answer every question I asked about various Ford vehicles and NEVER pressured me into making a decision. Not pressuring me ended up making me want to buy a car from him and Tuttle-Click. I was treated with respect and love my new Ford Escape.
"Great Service Makes Me Feel Warm And Fuzzy."
Janey was fantastic. Made me feel like a valued customer and kept me informed of what was going on at all times.
"Completely Satisfied"
We enjoyed the relaxed atmosphere. We liked that they didnt try to over sell or under sell. They didnt try to talk us into a different car or price.
"In-n-out - Oil Change"
It was quick and easy. I told them what I needed done and they set about doing it and had my car ready in a reasonable timeframe.
"Fair Negotiation , No Games Great Attention "
My salesperson Michelle Williams is awesome, had what I needed and scored a 10 in my book recommend to others in a second.
"Very Good Buying Experience"
From start to finish everything was done professionally and very friendly due in most part to my sales person-Jim Folmer. Thank you very much Jim! He has always been very helpful and supportive thru out the process of ordering and recieving my truck including up to just yesterday for a question I had. Jim is always very quick to respond and always finds the answers to my questions. Just Great!!! Thank you all and just keep up the great customer service...Roger Greenly
"Excellent Service"
Janey is nice and very helpful. I like the fact that she walks me over to get a car from Enterprise and requests a specific make of car.
"An Unsuspected Pleasant Experience"
Everything as Scheduled. Janie spent considerable time answering Questions & Demonstrating Systems. Dean also followed up to make sure we had no further questions. The whole atmosphere is efficient & HAPPY !
"Ford Mustang "
Mark Vistaunet did an excellent job helping us find the Mustang we wanted. Mark went the extra mile to make sure the car fit all of our needs and would be available on the date we wanted to purchase the vehicle. We would definitely recommend Tuttle-Click Ford in Irvine based on our experience.
"Great Service, Happy Customer"
Attentiveness, Great Attitude, Comfortable sitting area, Fast Lanes (Paul) willingness to be helpful and take care of my needs in the short time I had. Great job and very happy.
"Great Service, Great Facilities"
Everyone is always nice and respectful. I had one issue in the past with a service writer about a year ago but that is the only problem Ive ever had.
"Very Courtious And Clean Facility"
Your People are very Friendly with Facilities that are State of the Art Also Very Informative on the Cars they Sell
"Great Service"
service provided by Mr. Parsons was outstanding. I did not have do antthing but drive into the survice area and he took care of everything.
"Great Place To Shop And Get Your Car Serviced"
Janey Neuenswander is the most awesome person and is a true pleasure to deal with. I always look forward to bringing my car in for service because she brightens my day.
"Above And Beyond"
Paul Parsons has been my service advisor since I bought my car there. He has gone out of his way to deliver excellent service. He is very thorough and provides a pleasant experience with your dealership.
"Professional And Easy To Work With"
The online service and finance team - easy to work with, simple, efficient, professional. This is the 4th vehicle I have purchased from this team. I will continue to give them my business!
"Very Nice Service Mananger"
Free Coffee! Large picture of Henry Ford on wall. Very comfortable chairs and TV also wifi connection which I did not use.
"$4 For A $2 Muffin Not Encouraged To Return"
2 hours seemed an hour to long for oil and filter, and review of auto, but it did get a free wash.
"Felt Special"
My experience was excellent. Left feeling special. Paul Parsons was friendly and experienced. All the people were pleasent. Was so nice to have a carwash too.
"Great Treatment"
The service representative, Janie, is the best I have ever encountered. She knows her job and treats people with the utmost respect and professionalism She makes customers feel truly valued.
"Informative, Helpful Service Staff"
Craig Whitaker was very helpful and informative. I asked about the shaky, jerky, noisy transmission and he gave me more information than I had every gotten before.
"New Escape Recall"
Timely. I waited for my car and the experience was very pleasant. By the time I finished my coffee, my car was ready.
"Great Service, Clean Facility"
Service advisor, Janey, was very thorough and contacted me when my vehicle was ready. She had a loaner car ready for me in the morning when I dropped off my car. Overall great service
"Great Service"
The customer service was amazing. I had many people come up to me and ask if I needed anything. Everyone I encountered was very friendly!
"Great Service"
It was a great experience. The service was fast and efficient. Paul at the service dept is a great asset to the ford family. He was very considerate, he answered all questions, highly recommend.
