"Ford F250 Super Duty"
Felipe was the reason we bought at Penske. He was knowledgeable and efficient, patient, personable and professional. He is a real asset to your dealership. I am concerned, however, about the cracking around the front shock pushings per the Repair Center. Also, the towing hitch on the truck will not accept standard safety chain hooks on standard trailers. I had to go out and buy D-rings to make it work. But the truck, assuming I could remedy these two issues, is the best ride Ive ever owned. Ive owned a F150 since 2004 and found this truck highly superior. Ford trucks have come a long way baby!Thank you again, Felipe, for my individual needs.
"Review Of For Focus St Purchase"
Generally a pleasant experience, happy with car and price. Only one complaint. The steering wheel leather has sun damage from sitting in the sun for months. Wondering if it can be replaced?
"Satisfied."
Everything went well with my service but I tried to schedule an appointment for my transmission and was told to call a number. I did.. Several times and was put on hold. Asked if i could just do it there at the service department was told no. Kinda irritating.
"Very Good Experience"
Very prompt, courteous, and professional. Getting a free rental car for two days was an unexpected bonus.
"Rs Purchase"
I had a most pleasant and unexpected experience. I would go here again.
"Edge Ford Service"
As usual, staff kept us updated on the status of our auto. Service was completed on a timely manner.
"Dawn Tucker"
Always giving excellent service... Your vehicle is done in a timely matter
"Oil Change"
I exclusively take my F150 to Penske Ford of La Mesa. It is tremendously easy to schedule an appointment and even easier to get the work done once I arrive. For my oil change appointments I pull up drop off keys and enjoy myself in their beautiful lounge area. Before I know it my truck is dropped off right at the door serviced, detailed and ready to go. Every employee of Penske La Mesa is wonderful to deal with from my service writer Mike Vermylia {I apologize Mike if I spelled that wrong} all the way through the office, to the detail guy who brings my truck to the door. I highly recommend Penske and am looking forward to my next visit.
"Mrs Bradwell"
I want to thank Mr. David Gutierrez for recommend Penske Ford also help me to get with the right people. Also very grateful to Mr. Shan Persaud my Sales Representative. His professional caring way helping me get the right vehicle, that met my necessities .Thanks to Mr. Greg sales manager .and never the less Mss. Valery T. From Financial department. THANK YOU SO MUCH. YOULL ROCK MY WORLD......
"Great Service"
Penake was extremely fast in replacing my clutch. My service provider, Miguel was extremely helpful.
"Great For Oil Change"
I dont usually talk to people about oil changes, but if any Ford owners ask me, I would recommend Penske Ford.
"Penske Service"
My service representative, Larry, makes the experience very smooth and comfortable.
"Penske Ford"
everyone was very helpful and friendly. I got the Explorer I just love. Brian was very helpful. Thank you
"Owner Of A 2016 Ford Explorer Sport"
I brought it in for a tire that was damaged. I honestly thought the tire would need replacement. But Larry Downs and the mechanic that worked on the vehicle found a small nail in the tire. Only cost me $20!!! And I had my car back in just in 1 1/2 hours! That, to me, is a sign of great service. Fast and honest. Thanks Larry Downs.
"Serveice"
The service that I have been getting at penski ford is the best that I have ever received from any dealer that I have ever been to.
"Good, More Updates"
Was a very good experience, however wish service staff would have followed up and updated me with status of repairs more frequently/regularly
"Service Review"
This was a good visit and the consultant did a great job of explaining everything to me. The service was quickly finished and professionally handled throughout.
"Chris Bevans"
great experience. Customer service was fantastic. I really liked my sales guy and the General sales manager from the dealership.
"Awesome Experience!"
Richard Kresge and Jen Gamble were so helpful and amazing getting me into my new 2017 Ford Explorer! Richard fought hard getting me an awesome deal.
"Oil Change"
I made an appointment and was everything went very smooth.
"Penske Ford In La Mesa"
Things went well and MIguel was great! Thanks. I wish I had more option on choice of tires, but overall things went well.
"Great Service!"
Mr John. Beck was friendly, informative and patiently answered all of my questions. I want him as my mechanic from now on! The car is performing much better this time!
"Nice Yar"
Gracias thanks I like how they droped my car off a half hour drive at 7 pm nice
"Ford Escape"
Friendly and efficient. Very happy with purchase of vehicle, and service.
"Excellent Customer Service"
Always a pleasure when I bring my new Ford Focus in for any kind of servicing . My lil pup Taffy enjoys it too . Thank you for your excellent customer service Penske Ford .
"Great Experience. Great Car."
My experience was quick and easy. They took care of all my questions and concerns. I love me 2015 Ford Edge. Bob Strangeman was great to work with and made it a painless process. I am excited to use my car for camping. I love driving it.
"2017 Escape"
I think this is my fifth car from this dealership and the experience has always been pleasant.
"New Car Sales"
Clint Engle made a great deal for us on my daughters car. This made me also buy an F150 on the same visit. Clint is an awesome salesman!
"Great Service"
The service I receive is always great. My service person is very courteous and efficient.
"Very Pleased With Penske Staff And Service"
Awesome staff awesome service. Amy Barclay is my service advisor, she is always so nice and helpful. Very reliable and professional. Thank you Penske for making my Ford lease to purchase a great experience, Shan was super great during this transaction. I will come back for that 4x4 truck soon!
"Penske Ford Service"
I have always had my F350 serviced and maintained at Drew Ford, now Penske Ford. Mike Vemilia in service is a top notch professional. My truck was serviced and repairs made without any delays. Always nice to have the vehicle delivered with a courtesy wash. Keep up the excellent service!!!
"Penske Ford Fusion Purchase"
Jerry Miller is the greatest. He helped us in every way he could. Thanks Jerry.
"Penske Ford"
John Beck is the Best! Friendly, professional attitude.
"We Love Our Ford!"
My wife and I had visited 2 different Ford Dealerships the week before going to Penske. We had very bad experiences at both and thankfully we came to Penske and had an amazing experience! Our salesman was Shan (I highly recommend him) he made us feel comfortable and never once did we feel pressured! Thanks again Shan!
"C-max Service"
I typically dont recommend anyone/thing to my friends...but if Im asked, I would certainly tell them that my experiences w/Penske Ford have ALL been extremely positive! Amy is a great service rep. I did not buy my car from Penske, and I would NOT go back to the dealership I did buy from (Kerney Ford). We did get a good price on the car, but their service was NOT very good, nor was the buying experience.
"Routine Service"
I appreciate being able to make an appointment for service. I always take advantage of the shuttle. My service advisor keeps me informed of my service progress and any issues that are found during the multipoint check.
"Oil Change At Penske Ford La Mesa"
Ivan Green made the experience quick and easy. He even asked if i wanted to have a complimentary car wash. The car was done a lot quicker than I thought it would be. Thank you
"Penske"
Shan was an incredible salesman to work with. He was very patient and knowledgeable.
"F-150 Xlt Sport"
Mark Webb called me with a Lease deal that I could not refuse. I absolutely love my new truck!!! Never been a Ford guy, but now that I am driving this F-150, I have a change of heart. Really enjoying the ride
"F150 Owner"
I used Penske Fords service department for my 1st time. Service Adviser, Amy Barclay, was in charge my vehicle. She was excellent. She informed me via text and a phone call of progress and status. The work preformed on my vehicle was excellent. In all I am very pleased with Penske Fords service department and will return again. Thank you for a great job.
"Oil Change"
oil change -Pretty basic. Mike my service writer is always friendly and thorough.
"New F150"
LUIS WAS A LOT OF HELP. HE HELP MY HUSBAND AND I GET OUT NEW TRUCK
"Great Experience"
Our family had a great experience at Penske during our visit to purchase a new vehicle. The kids area kept our children entertained while we discussed the vehicle. All of our questions were answered and we drove off happy in our new family truck! Thank you
"Ford Lease Service"
I went into Ford planning on purchasing the same vehicle that I had been leasing for the last 3 years. I ended up leaving with a brand new car all for only an increase of $6/month on my payments. Robert and Joey were extremely friendly and helpful. Thanks to their service, I will be a Ford brand loyalty customer for the forseable future.
"Service"
A senior citizen and a woman you always feel you might get taken advantage of but I trust Penke in all phases of owning/leading a car.
"Sunset Glazing"
The purchase of our new F-150 went so easily thanks to your salesman Bob Strangman.
"Penske Ford Victory."
The experience at Penske Ford La Mesa was very friendly and accommodating. Jennifer Gamble assisted our vehicle search and sale. She was attentive and very helpful.
"Great Service!!"
I came in for my first service on my Escape. My technician Jake had me in and out in less than an hour. Great service!! Thank you
"New Ford Escape"
The staff was very pleasant to deal with and were very nice people. Thanks
"Amazing"
The team at Penske Ford is the best! They define the meaning of Customer care. Cant wait to get my next car from them.
