Reynolds Buick GMC in West Covina, CA

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"Very Professional"


User

from San Dimas, California

Recommended? Yes

Purchased? Yes


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The entire buying experience was perfect. Will be coming back when I need another vehicle. Greg and Bob are very knowledgable. Mike

"Everyone Takes The Time To Address You Not Avoid U"


User

from Covina, CA

Recommended? Yes

Purchased? No


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Work was started and completed on the same day, and the air works great, to the point my kids in the back are asking me to turn it down, we bought this car used June 2014 Ive never had that request from them.

"Stan Cohen"


User

from Pomona, calif

Recommended? Yes

Purchased? No


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Nice people , they do good work.they go out of they way for the customers A very c!can and net dealer ship.

"Can Never Go Wrong"


User

from San Dimas, CA

Recommended? Yes

Purchased? No


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I always enjoy having my car serviced at Reynolds. Everyone is so nice and its like coming to visit family. I feel a genuine concern as they take good care of Big Red. Glad I chose to have my car serviced with you

"Reynolds Buick Is The Best Of The Best."


User

from San Jacinto,California

Recommended? Yes

Purchased? Yes


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As usual The Reynolds Buick family did it again and went beyond professional, attentive and friendly. Reynolds Buick has always been the best of the best. Jim Pruitt my service adviser was fantastic and my wife and I just bought another car from Henry Kessell our one and only auto salesman. Thank you to all the Reynolds Buick team. My Family and I will be back!!!!! The Wall Family San Jacinto, California

"Very Professional Dealership And Super Clean."


User

from West Covina

Recommended? Yes

Purchased? No


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They get you in and out. The oil change is good. The lounge area is clean and comfortable.

"Great Experience"


Rosie Gallardo

from Los Angeles

Recommended? Yes

Purchased? Yes

05-06-2016


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I had a fantastic experience purchasing this vehicle. No run around, no games, color choice was ordered, easy purchase, and legitimate price disclosure. I had been in touch with two other Buick dealers that were only interested in playing games. A special thanks to Michael for restoring my faith in Buick and the car leasing experience.

Response from Reynolds Buick GMC:

Thank you for taking the time to write this review, Jax. At Reynolds Buick GMC, it is always our number one goal to get the perfect vehicle at the right price for our amazing customers. It is wonderful to hear that Michael was able to provide you with a great experience in purchasing your vehicle! He is such an amazing part of the sales team, and its so awesome to hear that you got to experience it for yourself. If you have any questions, please feel free to reach out. Sincerely, Chuck Rhodes - General Manager

"Great Service"


User

from La puente ca

Recommended? Yes

Purchased? Yes


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Recently purchased the Encore for my mother. Rudy our sales rep was very helpful.

"Service"


User

from Eastvale, CA

Recommended? Yes

Purchased? Yes


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Staff was responsive, courteous and friendly. Received excellent customer service!!!

"Outstanding Dealership In All Departments."


User

from Pasadena, California

Recommended? Yes

Purchased? Yes


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A wonderful place to purchase a new or used vehicle. The Service department and sales departments in both new and used are very professional, courteous and honest. Reynolds Buick-GMC is a dealership that has been in business for many, many years. I believe it is now owned by the third generation who all follow the policies practiced by the first family owner of integrity, honesty, and providing excellent service.

"Quality Service"


User

from Covina, California

Recommended? Yes

Purchased? No


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The issues my car had were all taken care of. A good thing my extended warranty was still in effect otherwise I dont think I would have been able to afford the expense.

"Excellent Service"


User

from Alta Loma, CA

Recommended? Yes

Purchased? No


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Prompt, clean, friendly, professional. I will definitely be back when my lease is up to buy another vehicle from them.

"New Verano Purchase"


User

from West Hills, California

Recommended? Yes

Purchased? Yes


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Everyone we spoke with was friendly, helpful, and focused on assisting us. Rueben was especially helpful with his patient explanations in answer to our questions. It was a completely positive experience.

"Awesome Service, Nice And Cool Lounge "


User

from Covina, CA

Recommended? Yes

Purchased? No


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Great customer service and nice and cool lounge area for customers. Coffee and tv to pass the time. Thank you

"Used Car Salesmen Were Great. "


User

from Covina, CA

Recommended? Yes

Purchased? No


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They had the car the wife and I wanted. Had a great price. Told them the price I would pay and got it.

"Perfect Service Everytime"


User

from Los Angeles, Ca

Recommended? Yes

Purchased? No


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Perfect Service Every Time!! We have come to Reynolds for years, and I have never received better service from any other dealerships. I wouldnt buy my GMC from any other dealership, and even drive 20miles to Reynolds, even though there are 2 dealerships closer. Thank you again GMC for all of your help.

"Great Customer Service And Professionalism"


User

from Covina, CA

Recommended? Yes

Purchased? No


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Very satisfied with the entire customer service staff. I took my Buick Enclave in for recall service and an oil change.

"Clean & Remodel Facilitiy"


User

from west covina ca.

Recommended? Yes

Purchased? No


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friendly & cortious knowledgable team, good experience, and and thanks. thanks for complementary car wash. I really appreciate the change oil reminder for my vehicle.

"Awesome Service!"


User

from Whittier ca

Recommended? Yes

Purchased? Yes


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I loved the customer service very attentive to my every need very fast service too clean customer lounge love the coffee too :)

"Vehicle And Accessory Purchase "


User

from west Covina, Ca.

Recommended? Yes

Purchased? Yes


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Overall it was a excellent experience and one of the best dealerships I have ever utilized for vehicle purchase and parts. Rudy was fantastic to work with.

"Great Service"


User

from Covina, CA

Recommended? Yes

Purchased? No


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I came into the dealership late in the afternoon to service my Yukon. The service techs had me out the door in about an hour. Great team and great service!

"Reynolds Buick Of Covina "


User

from Covina, Ca

Recommended? Yes

Purchased? No


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Very friendly and customer satisfaction guaranteed. Very clean facility and the waiting room also comfortable. Your courtesy driver is an excellent driver, goes the speed limit, knows his sense of direction and always finds different ways to and from if theres construction being done on the roads. Theres one person who always, always calls everyone by their names with a smile is Heather, if shes having a bad day you would never know, always greets you with a smile informs you about where the courtesy driver is and the time he will be at the facility to tske you home. She also checks on your vehicle if youre in the waiting room and gives you an update and eta.

"Reynolds Service"


User

from Covina, CA

Recommended? Yes

Purchased? No


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As usual I received the excellent service I have come to expect and appreciate and to tell my friends and acquaintences about at Reynolds Buick GMC.

"Awesome Service"


User

from West Covina, California

Recommended? Yes

Purchased? No


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While having vehicle serviced, my wife and I had breakfast and did shopping. We returned to a fully serviced vehicle that had been also washed. Reynolds is my go to dealer where I bought 2 vehicles last year.

"The Drive Was Worth The The Professionalism "


User

from Redlands

Recommended? Yes

Purchased? Yes


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Rudy made my purchase easy and he was very professional. Jim was also very pleasant and very professional. I would recommend Reynolds.

"Great Service And Attention To Detail!"


User

from Covina, CA

Recommended? Yes

Purchased? No


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Service Advisor Jack Carter was amazing, polite, professional and offered a free car wash to boot! Great job Jack and thank you for taking good care of us!-Mike Paulino

"Great Service"


User

from West Covina, CA

Recommended? Yes

Purchased? Yes


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Great Service. Took really good care of us. Jeff did a really good job, the manager as well as the rest of the staff with Paul in finacials.

"Recall Repair."


User

from Covina, CA

Recommended? Yes

Purchased? No


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Highly Satisfied with the service provided. Completed service within the estimated repair time. The service contact person was helpful, the cashier was courteous, and the service waiting facility was clean, comfortable, and complementary beverages were fully stocked.

"Great Service, Beautiful And Clean Facilities"


User

from Covina, CA.

Recommended? Yes

Purchased? No


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All employees have always been very friendly, attentive, honest and helpful. Diligent mechanics and always return my truck clean. A very trustworthy dealership with integrity and quality character that starts with the leadership!

"Amazing Service"


User

from Pasadena, Ca

Recommended? Yes

Purchased? No


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I drive all the way from Pasadena for your service. Hate my local dealer. Always well taken care of by your staff.

"Extended Warranty "


User

from West Covina CA

Recommended? Yes

Purchased? No


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They seemed interested in keeping me happy and helping me make the right decision regarding my extended warranty. They have always been helpful.

"Excellent Service"


User

from Covina, CA

Recommended? Yes

Purchased? No


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I have all the service on my Buick done at Reynolds. I have never been disappointed. I will be back.

"Great Service"


User

from La Verne, CA

Recommended? Yes

Purchased? No


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Everyone was very helpful and concerned about my problem and took care of it with no hassles. I have always been satisfied with their service

"Nice Place To Buy A Car"


User

from Glendora, CA

Recommended? Yes

Purchased? Yes


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Everyone was friendly and helpful in answering our many questions and working with our schedule constraints. We have purchased here before and do all our service here so are familiar with the staff. Love the remodel! Very classy!

"100 Years Of Service"


User

from Covina, Ca.

Recommended? Yes

Purchased? No


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The dealership is full of helpful and courteous salespeople. There were great deals and a comfortable atmosphere. It was an overall good experience. They have a customer for life.

"Excellent Service"


User

from Covina, CA

Recommended? Yes

Purchased? No


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Appreciate Jack Carters attention to our Yukon XL battery issue. Thank you so much, and we continue to remain loyal customers.

"Recall Notice"


User

from Glendora, CA

Recommended? Yes

Purchased? No


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Visiting Reynolds/Buick GMC was a very good experience, as it always is. I have frequently visited this dealer for service or for recall notices.

"Great Fast Service"


User

from covina ca

Recommended? Yes

Purchased? No


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Took care of my truck right away and kept me informed of the progress Angel goes above and beyond. You have a great service crew one of the main reasons I keep purchasing and getting my vehicles serviced at Reynolds

"Great Service"


Rosie Gallardo

from West Covina California

Recommended? Yes

Purchased? No

12-13-2015


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my service appointment fitted my schedule...very friendly staff what was needed to be done was described very well, beautiful waiting room and good coffee

Response from Reynolds Buick GMC:

Rudolph, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing a comfortable stay during an automobile service. Please visit us on Facebook; we offer exclusive specials for our likers and followers! Sincerely, Chuck Rhodes - General Manager

"Recent Service Visit"


User

from Covina, CA

Recommended? Yes

Purchased? No


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Our family loves Reynolds Buick. We have been purchasing cars and working with the service department for over 25 years and have always received excellent service.

"Reynolds, A Name You Can Trust"


Rosie Gallardo

from Covina California

Recommended? Yes

Purchased? No

12-13-2015


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Honest, Efficient, and Courteous service! What more can you ask for? I bought my 2004 GMC Sierra 11 years ago and have been going back for service ever since. Only has 55,ooo.oo miles on it, runs and looks like a charm. Still getting compliments on it.,Honest, Efficient, and Courteous service! What more can you ask for? I bought my 2004 GMC Sierra 11 years ago and have been going back for service ever since. Only has 55,ooo.oo miles on it, runs and looks like a charm. Still getting compliments on it.,Honest, Efficient, and Courteous service! What more can you ask for? I bought my 2004 GMC Sierra 11 years ago and have been going back for service ever since. Only has 55,ooo.oo miles on it, runs and looks like a charm. Still getting compliments on it.,Honest, Efficient, and Courteous service! What more can you ask for? I bought my 2004 GMC Sierra 11 years ago and have been going back for service ever since. Only has 55,ooo.oo miles on it, runs and looks like a charm. Still getting compliments on it.,Honest, Efficient, and Courteous service! What more can you ask for? I bought my 2004 GMC Sierra 11 years ago and have been going back for service ever since. Only has 55,ooo.oo miles on it, runs and looks like a charm. Still getting compliments on it.,Honest, Efficient, and Courteous service! What more can you ask for? I bought my 2004 GMC Sierra 11 years ago and have been going back for service ever since. Only has 55,ooo.oo miles on it, runs and looks like a charm. Still getting compliments on it.,Honest, Efficient, and Courteous service! What more can you ask for? I bought my 2004 GMC Sierra 11 years ago and have been going back for service ever since. Only has 55,ooo.oo miles on it, runs and looks like a charm. Still getting compliments on it.,Honest, Efficient, and Courteous service! What more can you ask for? I bought my 2004 GMC Sierra 11 years ago and have been going back for service ever since. Only has 55,ooo.oo miles on it, runs and looks like a charm. Still getting compliments on it.,Honest, Efficient, and Courteous service! What more can you ask for? I bought my 2004 GMC Sierra 11 years ago and have been going back for service ever since. Only has 55,ooo.oo miles on it, runs and looks like a charm. Still getting compliments on it.

Response from Reynolds Buick GMC:

Jaime, I appreciate you working with our service department to keep your vehicle in tip-top shape over the years. Thank you for the loyalty! Take care until we see you next time! Sincerely, Chuck Rhodes - General Manager

"Great Service"


Rosie Gallardo

from Covina CA

Recommended? Yes

Purchased? No

12-13-2015


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My experience was fantastic! The waiting area is top notch and they offer rides if it is a lengthy wait. The service people always are friendly and go out of their way to make sure you have a good experience,

Response from Reynolds Buick GMC:

Sandra, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Should you have any question about the work done on your car, please do not hesitate to contact us! Sincerely, Chuck Rhodes - General Manager

"Sales Experience"


Rosie Gallardo

from Covina, ca

Recommended? Yes

Purchased? Yes

12-08-2015


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Everyone I met at the dealship was friendly, upbeat, professional, and knowable of their segment of the sale. I have made this my place to send friends, family to purchase a car.

Response from Reynolds Buick GMC:

Bernard, thank you so much for taking the time out of your day to share your experience with everyone! We believe in knowledgeable and professional customer service and Im glad that our team made such a great impression on you. Also, thank you for the recommendation! Take care. Sincerely, Chuck Rhodes - General Manager

"Great Experience"


Rosie Gallardo

from 91740

Recommended? Yes

Purchased? No

12-08-2015


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Great experience with sales and service. Working with Rudy was a pleasure. Overall best car buying experience Ive ever had.

Response from Reynolds Buick GMC:

I appreciate your input, Alfred! Glad to hear that you are impressed with the service we offer here at Reynolds Buick GMC. Also, I will make sure Rudy hears of your kind words. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Chuck Rhodes - General Manager

"Customer Service At Its Best!"


User

from Hacienda Heights, Ca.

Recommended? Yes

Purchased? No


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Cesar was amazing. He is very understanding and professional in what he does. Everyone at Buick Reynolds is always very helpful and friendly and the facility is always so clean and well kept. This is why we keep coming back! Great customer service really goes a long way!

"Great Buying Experience"


User

from West Covina, CA

Recommended? Yes

Purchased? Yes


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Everyone very friendly and helpful. Rudy was knowledgable. He directed me to a better deal. Even Chuck Rhoades was friendly :)

"Excellent Service"


User

from West Covina, California

Recommended? Yes

Purchased? No


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Excellent service, completed on time and very friendly. Definitely the place to buy and get after purchase service. We will buy our next car at Reynolds.

"Great Service, Excellent Communication, And Speedy"


User

from Huntington Beach, CA

Recommended? Yes

Purchased? Yes


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Rudy Knobloch was great to work with. I really valued his excellent communication and the speed at which the process was finished. I would definitely recommend Reynolds to anyone looking to buy a new vehicle.

"Great Service"


User

from west covina

Recommended? Yes

Purchased? No


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Prompt and efficient service.personnel very attentive.problem was immediately resolved.my car got running in due time.certainly coming back and recommending buick reynolds

"Great Service"


User

from covina

Recommended? Yes

Purchased? No


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I enjoyed the service and recieved my car at the time it was to be returned to me. also the lounge is great !

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