"Good Service"
04-19-2017
very good, reliable dealership, nice service technician, nice front desk people, convenient location, will come back again for other needs for my Cadillac SRX
"Great Service "
04-18-2017
Excellent service, I really appreciate what the salesperson did, he treated the customer as a family. I am very happy with my new vehicle. I definitely recommend to my friends.
"Fabulous Service"
04-18-2017
It was painless. Steve took care of getting me a quality loaner car and I was out in less than 20 min.
"They Take Good Care Of You And Your Car."
04-18-2017
CRESTVIEW TAKES GOOD CARE OF YOU AND YOUR CAR. THE EMPLOYEES ARE SUPER FRIENDLY! YOU GET NEW CADILLACS AS A LOANER, WHILE YOUR CAR IS IN SERVICE.
"Great Service"
04-18-2017
Very courteous and professional service at Crestview Cadillac. The courtesy car wash is excellent. I drive over 20 miles (not using closer GMC servicell establishments)
"Excellent Customer Service, Great Member Support."
04-18-2017
Everyone was friendly and knowledgeable about the Cadillac cars and equipment. We were asked a number of times if we wanted beverages or coffee. Everyone that we came in contact had our interest at heart. Very excellent customer service.
"Great Service "
Timely and courteous manner in dealing with the public. Updated me on how the repair process was coming along. Repair estimate was precise. No surprises.
"Great Service"
04-13-2017
Friendly and professional. Steve kept us updated on progress of repairs. Estimate cost was accurate and in line with initial consultation. Steve responded to calls and voice mails quickly.
"The Best Cadillac Dealership "
04-12-2017
Since my purchase with Cadillac I have been very pleased. Love there customer service. Got my car service the other and was in and out in no time . Thanks crestview Cadillac
"Great Service"
04-11-2017
Spoke with Steve over the phone and told him my problem and he said he would fix it within a few days..
"Outstanding Sales Staff And Service Staff"
The sales staff was outstanding. They did not "pressure" us at all to purchase the vehicle. They are outstanding. The helped us understand all the vehicle features.
"Great !"
04-07-2017
My reply was covered on page one. Excellent Service and Buying Experience. Great, great, great great Excellent Excellent Excellent. A wonderful experience.
"Fast Service"
04-07-2017
I had no appointment and they still made me a priority. Wayne was very helpful too. What a great experience.
"Great Customer Service , Smooth Transaction"
04-07-2017
No Pressure from the Sales Rep ... they let the product speak for itself...Great Customer Service and options for new and pre owned are awesome !
"Great Dealership"
04-05-2017
Everything was outstanding about this dealership. From the time I made an online inquiry, I was contacted within 1 hour and the overall buying experience was very smooth and professional.
"Best Buying Experience With Ginger Diaz."
04-05-2017
The ease and helpfulness of Ginger Diaz. She is more like a friend than a salesperson, and is the reason we keep coming back to Crestview Cadillac. Also, Beverly makes the paperwork signing easy and is a delight to work with. Between the two of them, buying a new car is a happy experience.
"Great Service"
04-05-2017
Committed to satisfaction. I have been to other Cadillac dealers and this is by far the best one I have found
"Great Team"
Direct did not waste time, it was a great experience I would definitely recommend. Danny and Jason and sales manager work as a great team and made the deal happen
"Great Service! "
Nice sales person! Everyone was professional and willing to help. We understood everything we got. We will recommend everyone to go to this dealership.
"Great People"
Friendly, and helpful staff! Knowledgeable of Cadillac offerings,plenty of Cadillac to view and a lot of models to choose from
"Great Service!"
We just purchased an Escalade. Their sales rep went above and beyond on customer service; I highly recommend Crestview Cadillac!
"New Car!"
12-15-2016
I recently purchase a new Cadillac ATS from Robert and the team at Crestview Cadillac and I am very satisfied with my experience.
"Amazing Experience!"
10-24-2016
My wife and I just bought a certified used escalade from Julie at Crestview. The entire process was fantastic! We flew into LA to get it and flight and traffic delayed us three hours from our expected time to meet, Julie waited. We were in contact with her to let her know what was going on and she was incredibly understanding and helpful. We showed up at night and Julie had the car cleaned, parked up front, and waiting for us. It felt like a concierge service and this was on a used vehicle. Over the top. While we waited for the finance manager to free up with another client, Julie took the time to show us how ALL the features. Over the top. She made the little time very informative and pass by quickly. We went in and met Beverly, the finance manager, and once again an incredible experience. She had all the paperwork ready, knew all the ins and outs of the deal and had a fantastic personality. We discussed the area and where to find a hotel, great places to eat and nearby attractions. She even went as far to give us her cell phone number to call her for more info should we need it. The dealership was impeccable, vehicle better than expected and personnel award winning. If you are shopping for an amazing car buying experience from start to finish, this is your spot. This was our first purchase from this dealership, since we live in Nv, but they have earned a lifetime customer.
"Customer"
The salespeople have always been cordial and non pushy, they are quick to ask if I want a test drive., the only negative aspect is they never seem to have enough of the certified vehicle I was looking for.
"Great Service And Care Always!!!"
I enjoy the attention and care that I receive from the Crestview Staff -- Steve, Lowanna, Richard, the driver -- And, always pleasant and courteous Celeste and Lisa!! Though I greet and talk to others, Crestview Staff is always helpful and professional!!
"The Best In Service!"
Sam Sung is the best and the main reason I come back to Crestview. Beverly Harmon was so wonderful. She explained every detail and made the job quick and easy. She really went out of her way for me to get a great deal. I drive far to come to Crestview and will be coming back. thanks for such great service. Bob Farran
"Excellent Service"
11-30-2015
Eddie took great care of me and the car. Estimate was right on and recommendations for future needs were communicated clearly.
"Crestview #1"
11-30-2015
Thought I needed new brake pads after 80k miles. Pep Boys told me I needed new rotors and pads which didnt sound right so Crestview did a brake inspection and said I didnt need brakes that pads still had plenty to go. Cant put a value on honesty! Thanks Crestview #1 in my book!
"Great Service"
have service appointment and the adviser took care of my car service right away notified and explained to me that i need to fix the problem of my car on next Tuesday
"Great Service And Good Prices."
I was please with everyone I spoke to and very glad they had 2 chairs beside the new chairs with a low back. Those are very uncomfortable. But the chairs were so much more comfortable. Thank you!! The prices seem to be more reasonable than those of years ago which is another reason I will continue to service my car at the dealer rather than Sears.
"Service Professionals"
11-17-2015
Service department was helpful, friendly and speedy. The representatives were helpful and handled my car and procedure wonderfully. Great overall experience!
"Very Honest And Reliable Service"
My Wife took the Car for service and she mentioned that George was very helpful, and when we need service she will defiantly ask for George to assist. Thank You Crestview for your honest and reliable service.
"Great Experience At Crestview!"
I recently purchased a Platinum Escalade ESV in silver from Crestview. My wife and I had done extensive research on the vehicle and knew exactly what specifications we wanted. We had worked with three different Cadillac dealerships in the Los Angeles area - none of these dealerships had our vehicle in stock. Then, we reached Joline Jarrosiak at Crestview. Joline and her team were able to locate our vehicle (with the exact specifications) in Arizona and have it delivered within one week. I was able to essentially complete the entire transaction before ever setting foot into Crestview Cadillac (we live 40 miles away). When I arrived at Crestview, our Escalade was parked in front, ready to go. The entire process was extremely efficient and professional - including our trade-in and finance. Joline is extremely customer focused and responsive. She also has an very thorough knowledge of the Escalade and was able to explain all the features. Having purchased cars from BMW, Mercedes and Porsche, this was by far the best car buying/leasing experience I have ever had. I only wish I lived closer to Crestview so that we can use the service department as well! This type of great client service is also reflective of the management of the dealership. Thank you very much. We will definitely recommend Crestview to our friends and colleagues!
"Clean Facility And Great Service."
11-09-2015
Everyone that I spoke with from Peter Tee who helped me through the purchasing experience step by step; the sales department as I bought my selection of the wheels for my new 2016 CTS, the young man who guided me through the signing of all the forms to complete the deal. Everyone was very professional and helpful. I would not hesitate to purchase another car from Crestview Cadillac.
"Excellent Staff And Employees"
Mr. Ted Hwang has an excellent staff and employees. Julie Johnson, CHris Ferren, Glen Hammond are thorough, knowledgable and patient. Have always depended on excellent service also from Service Dept: Eddie Delirra and courteous driver, David. The Wong and Lee families have purchased cars with Ted Hwang for over 30 yrs. starting at Bewley Allen in Alhambra. Our family can depend on excellent, courteous service with integrity at Crestview.
"Great Service"
11-03-2015
Im happy with the high standard of professionalism that we have observed during our visit.I specially commend Ginger Diaz from sales and Beverly Harmon,Finance Manager for handling our buying experience smoothly.They were both accommodating and took their time to address our question and concern.
"Excellent Team Of Sales And Service Dept."
jULIE JOHNSON IS AN EXCELLENT, COURTEOUS, KNOWLEDGABLE SALESPERSON. VERY PATIENT AND OFFERS HER HELP ANYTIME WITH THE TECHNICAL PARTS OF THE CAR AND HELPED ME PROGRAM PHONE, NAVIGATION ETC. CHRIS F. OF LEASE DEPT. WAS ALL PREPARED WITH PAPERWORK AND EXPLAINED AGREEMENT THOROUGHLY. APPRECIATE ALSO CHRIS H. WHO CAME OUT TO PROGRAM GARAGE DOOR OPENER. OFFER HIS SERVICE ANYTHIME FOR ROAD HELP. HAVE ALWAYS APPRECIATED EDDIE DELIRRA AT SERVICE DEPT. ALSO DAVID, YOUR COURTEOUS DRIVER. THANK YOU FOR HIRING THE BEST AND AWESOME TEAM!!!
"Great Service"
10-27-2015
The staff, specifically Ginger Diaz and Beverly Harmon, were pleasant to work with. They both made our car buying experience as efficient and painless as it could be. A big thank you to them both and I will definitely recommend them to friends and family.
"Memorable Car Shopping Experience"
Diana and Sam both assisted me while I was trying to make my decision. I was extremely impressed by how much they knew about the SRX. They searched for a 2015 red SRX for me, provided figures to purchase and lease, we test drove the car several times and they compared the 2015 to 2016 features. I went to other dealers (Ford, Buick & Chevy) during the time I was researching and they didnt come close to knowing as much about the vehicle I was inquiring about. Overall, they made me feel like I was their only customer and they would do whatever it took to make me happy. I also had a great experience with Peter and Beverly, they both made me feel very comfortable and treated me like family! Thank you for making my car shopping experience very memorable!
"Great Service"
10-15-2015
Overall, I am a satisfied customer of this dealership. Their service department is great. We can rely on our consultant Eddie to explain with details what services are recommended to our vehicle and why it needs to be done. Everyone is kind and courteous. And we will continue coming to this dealership because we feel we can trust that our vehicle services are going to get done properly. Thank you everyone at Crestview Cadillac.
"Great Service. Clean Facilities"
It was a routine visit, 100, 000 maintenance, oil change, etc. Needed a new battery. All was taken care in the time quoted. I do need to return for additional service on transmission and air conditioning, which I plan to do in the next few weeks. All were courteous and took care of my need.
"Great Service"
Steve in service makes everthing run smooth. You have a great asset in him,you should make sure he doesnt leave. Because I would follow him if he went else where. Paying for repairs dont hurt quite so much when you have trust in the person your dealing with
"Excellent Agent"
They do very good job, I show them some issues, and you know what, with their experience, and high technique, they can know the reason for that issues, and they fixed it further than I expect. They can see some more issue, theyre reliable, honest, so they fixed all. It is not to waste my time to drive very far to get their service. I also love the service that the lady, her name is Joline who sold the car for me, shes very nice, and enthusiastic. Love this agent, my husband is thinking about geting 1 more for him, and my next future is Escalade . Thanks you guys so much
"Great Dealership"
I sent my car to you for an oil change only. Your people told Vickie I need air filters and tires. My car is garaged with only 29000 miles and 8 years old . Do you really think I need all of that. You guys are way too pushy.
"Great Service Consultant"
Everything was great except the cashier forgot to include my multi-point inspection with the paperwork and they forgot to re-Velcro the front drivers side seat panel at the bottom of the seat.
"Excellent Service-as Usual!!!"
As always, Steve provided excellent customer service. The issue with my car was quickly diagnosed, and the wait time for it to be repaired was reasonable.
"Great Service "
Everyone is very welcoming at this dealership. They go out of their way to provide the best service possible which is why Ill continue to drive from San Bernardino to West Covina to have my car serviced. Even though there are closer dealerships I could go to. Eddie is my service advisor and is always helpful and prompt.
"Organized, Great Customer Service"
I like the professional atmosphere and expertise at the service dept. Staff is courteous, waiting room has TV, coffee, snacks and its comfortable.
"Great Service"
I had a problem with your car wash service on a past visiit. I told my service person about it. When I picked up my car I was very pleased with the job done on it. Thanks
"Good Service"
08-13-2015
I am always pleased with the service, my regular service advisor is JD. He was out recovering from surgery. Steve helped me and I was very pleased. I had both of my cars in for service a 2007 Escalade and a 2013 XTS. I had to return with the XTS due to it pulling to the right. I had to get a new tire. With only 22,000 miles and uneven wear, it seems there was another problem?
All vehicles subject to prior sale. Plus government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge, and any emission testing charge.
