"Outstanding Communication."

Outstanding communication. Salesperson agreed that I would contact him on July 3. He agreed and he has not bothered me since.

"Dont Bother"

They call but dont even leave message to you. They dont respond to your first email and following ones. Pricing is very high. They play games with prices. Not to mention that so called invoice price is total bogus. That number is a game starter. The cost of the car is way less than "invoice" number. Dont bother.

"Angel Is Very Good Salesman .he Is Very Helpful To"

Salesman Angel call me to go to take look 2017 Siena .i cant believe that I really saw it.i like this car very much.it is perfect!he often follow me up.i will come back sure.thanks angel !

"We Received Excellent Service From Here."

We received excellent service from this dealer. The salesperson Nick Arellano was very straight and give what we want and fast. We love the Camry from here very much. We had a very good experience and will come back again soon. G.

"Excellent Sales Rep"

Excellent Sales Rep Sean is genuinely a good guy. He cares about making the deal but not at the expense of gouging the customer. He is one of the most kind-hearted, soft-spoken and customer-centric sales reps you will ever meet. I would highly recommend going to the Puente Hills Toyota dealership and insisting that Sean sell/lease you your next Toyota. What a great experience! Thanks again Sean!

"Wonderful Experience!!!"

Wow!!! from the beginning to the end it was an amazing experience to buy a car here at Puente Hills Toyota!!. Starting with the sales man Jorge Rodriguez which was very patient with me. His attitude was awesome and he look very professional compared to other people/places, he was suited; i mean he look like the type of person you wanna do business with!!. I bought a Camry SE!!! my actual first car!!! i love my car!!! Then i met Max who explain to me my options an help me decide my best option. Then i went to sign and i met Kim who was really friendly and explain the paper work briefly. At the end i was introduce to Rene Prado who is the sales director. Everything was amazing!! they made me feel comfortable; like part of a family. I met everyone. I definitely would recommend this dealership and ask for Jorge Rodriguez!!! Thanks!!!!!!

"Good Experience Got Toyota Corolla For Leasing,"

good experience Got Toyota Corolla for leasing, as a new buyer I am really happy to this car. Jorge Rodriguez is an amazing sales person. he will try everything to have a good deal with you and to his company. I definitely recommend this sales person to everyone. :)

"Great!"

Thank you! Walked into this dealership expecting to be rejected, just like every other dealership i had been to, because of my "challenged" credit. Met with David Cervantes and he went above and beyond to get me into the exact vehicle I wanted (Scion XB). He was friendly, extremely helpful and just a pleasure to work with. He took the time to explain absolutely everything to me since i was a 1st time buyer. I just want to thank him for all the effort and time he put in helping me get the car I REALLY wanted with a payment I can actually afford. GO SEE DAVID If you need a new car!!! Kim in Financing is wonderful was well. Very Friendly and very patient also takes the time to explain everything and make everything simple and easy. Jorge set up my bluetooth and is very friendly! Thank you! Will Definitely be doing business here again and will definitely recommend to anyone looking for a new or certified car!

"Review"

Service Puente Hills Toyota I was served at Puente Hills Toyota at City of Industry, Ca. The service was very impressive. I met a salesman named Derrick Bates, He was hind and helpful in my selection of an auto I would be happy with. Its been 6 days now and Im happy I made a fine choice. Puente Hills Toyota has a fine State of the art Showplace and each car looks better than Ive seen before. Margaret Frye

"Great Dealer And Employees"

Great dealer! My family and I have bought three cars from here. They have great customer service and will do anything to get you a great deal. We are more than pleased with with dealer and their employees especially with Armando Puyolt who helped me get a deal on two 2010 corollas. Also Alex Torres who got us our 2012 Toyota Tacoma! These guys are great and if youre looking for not only a great car but a great deal, this is the place to go.

"Fantastic Service"

Fantastic Service Overall fantastic experience at this dealership. The staff is super patient and understanding. They will work hard to accommodate your needs. Armando Puyolt is lovely and probably the best car dealer ever. He got us exactly the car we wanted, for exactly the price we could do!

"Great Service"

Jason Hu is very nice and patient. He provided very professional service to help us choose the car. Even when we would like to change the color while he was preparing the contract for us, he still shows very nice and patient. I am really satisfied with his service. I will definitely come back next time.

"Great Service"

Jason Hu was very good, he took the time to explain to us everything in both English and Chinese when it was necessary. I would recommend Jason to anyone looking to buy a car at your dealership.

"Great Service"

Jason was very helpful and friendly in helping me getting this car. The finance manager is very helpful and clear too. Thank you Jason and Kim. I would recommend Jason to my friends if they need to purchase a new car.

"Best Salesman And Buying Experience Ever"

Armando Puyolt was the absolute best salesman I have ever dealt with. He was knowledgeable, kind, considerate and NOT pushy at all. He made my car buying experience an absolute pleasure and we all know buying a car is rarely a pleasure. But its true, I recommend him highly!!!! Debbie

"Great First Time Experience"

My dad and I came in to buy my first car, so this was my very first car-buying experience. My dad said that once we got there we would be swarmed by salesman all trying to pitch us. But only Sim came up, and he was very friendly right away. He didnt seem like the typical sleazy salesman, he seemed to genuinely care about what it was I wanted, and how I felt about the car. He showed me the car, we took it for a drive, and the entire sales process was very easy and reasonable. We got a great price on the car, plus Sim through in a few little details, like fixing up scratches and buffing out some marks. Overall it was a great first time experience, and his customer service was through the roof.

"Phenomenal Customer Service !!"

I have never gone to a dealership with such great customer service . I first looked at the reviews before I decided which city had the best reviews for Toyota . So Puente hills Toyota came up so I decided to call first andspoke to Armando Puyolt very professional, friendly very honest . Great impression over the phone . So I decided to go . Armando is very experience at what he does he is very honest he treats you like if you are part of his family he helps you get the best deal . The process went very smooth with tJose in finance EXCELLENT !!!!! He is very professional and they treat you like if your there family very helpful .He helped me put my daughters car seat in my new Toyota Sienna . They go above and beyond .I will recommend this dealer to my family and friend they are the best !!

"Purchased A New Prius At Puente Hills Toyota"

We were very happy with the customer service and friendly attention we received from Danny Anbar (Sales Manager) and Juan Maldonado (Sales Consultant). I bought a new Toyota Pruis V the other day, and my Mom & Dad bought a new Toyota Prius a few months ago from Danny and Juan. My Dad is 86 years old and has purchased many cars over the years all over the country and he was most impressed with the attention and service he received from Danny and Juan at Puente Hills Toyota. And we got a good deal too !! We recommend those looking to buy a new Toyota to go to Puente Hills Toyota and ask for Danny and Juan.

"Great Service!"

Having your car serviced is not the most exciting thing you have to do, especially with three young children but our service visit today was so painless! Renee was so personable and patient with my kids and I along with ensuring the job was done quickly! Not only did we get our service but she went above and beyond to have our car washed without me even asking. A wonderful experience!

"Save On Great Deals"

If you want a good deal on a car see Mr. Ray Alvarez at Toyota & Scion in Puente Hills. He was very professional, non judgemental, and good sense of humor. He was straight forward and direct, responded honestly to any questions asked. He demonstrated to have manner of patience. He was efficient in doing business, he doesnt leave you hanging or waste your time. Other dealerships couldnt come close to the price given by him or deal with you unless you were going to buy the car that day. He gave me a printed out quote in which most dealer will not do. I would highly recommend him to anyone looking for a car to see Mr. Ray Alvarez. He made sure you were happy with your purchase before leaving the lot. No need to go anywhere else if you want a good deal. Ask for Mr. Ray Alvarez, he is surely a man with integrity.

"Best Place To Buy A New Vehicle"

I went to Puente Hills Toyota looking for the new 2014 corolla upon arriving I met Armando Puyolt who greeted me and my family very respectable. I enjoyed the way he talked to us very politely and being very informative on helping us decide on the color to choose from the many they had in stock. Puente Hills wasnt the first dealership we visited that day and we were actually planning to continue our price shopping for the rest of the day, but after meting Armando he we decided to purchase our car there. For anyone that is shopping for their first car and wants someone that can make you feel comfortable in buying a vehicle and get you the best deal possible I HIGHLY recommend you to visit Puente Hills Toyota and ask to speak to Armando Puyolt.

"Great Dealer - Incredible Service - Trustworthy"

Both Greg Kern and Albert Sanchez new the product. Extremely friendly and very helpful. They made the experience of buying a car non stressful. They never pressured me into anything I did not want. Went over the entire vehicle with me before I left and invited me to call at anytime if I needed answers to questions that might come up later. A great dealership!

"The Manager Was Too Pushy About Their Financing Of"

The manager was too pushy about their financing offers when i told him repeatedly that I would not go through them because I was apart of a private federal credit union who already approved me and also beat their offer. Armando was great, he listened to my needs; concerns; and wants. I will pass his name on to others.

"Derrick Bates Changed My View On Car Salesmen"

My wife and I went in on Black Friday for a Prius based on the promotion email that Derrick had sent us. I was very doubtful about the promotion price, as I had heard of many such tricks to bait the customers in with a good price and then tell them the vehicle on promotion had already sold out. Derrick met us at 9:00 AM sharp and took us to his office, where we had the most pleasant car buying experience ever. He offered the promotion price, let us pick the color, and, quite opposite to my expectation, did not try to sell any "options." No pushes, no hard sells, no gimmicks. He was very patient and understanding when my wife wanted to call some friends discussing financing terms. In the end, with the help of the friendly finance manager, we drove our new car off in less than two hours, at the promotion price, not a penny more. I would highly recommend Derrick for his honesty, friendliness and patience. He changed my view on car salesmen. He will definitely have more business from us in the future.

"Excellent Service And Facility"

I gave Jason Lopez and Rene Prado a great review because they both helped me purchase a 2014 Toyota Corolla Sport Plus!! Gracias Puente Hills Toyota!

"Great Service"

Puente Hills Toyota Scion was absolutely awesome. I came in; in a rough spot and really needed advice and great service. I got exactly what I was looking for. Albert was very knowledgeable and extremely understanding of my situation. I needed to cut a deal in a certain price budget, all while getting a quality and reliable car for work. He took my gas guzzling SUV off my hands and put me into my much more efficient Camry SE. All I can say is man I love this car. Its affordable, drives great, gets great mpg and still has just the right amount of power. I cant say thank you enough to Albert and the rest of the Puente Hills team for the excellent experience I had. Id recommend this dealership to anyone and remember to ask for Albert.

"Puente Hills Toyota Is The Best!!!!!!!!!!!!!!!!!!!"

The friendliness of both Armando and Rene was amazing. I came in very quite an unsure about purchasing a car. They both understand my situation I was in and were very helpful on helping me on leasing a car at first. I also loved that Armando spoke Spanish. It was very helpful since my father can barely understand English. After filling out paper work and going thru prices with the help of Rene I went from leasing the car to purchasing the car. I really felt like they both put in a lot to help me out. I appreciate that they actually saw as a person and not just money. I felt very welcomed and I wish I lived around the dealership so I can come in for services, unfortunately I live way to far to come in but Ill definitely recommend this dealership to anyone!!!! Just make sure to ask for Armando Puyolt and Rene Prado, they make an excellent team!! Thank you guys!!! With much love, Laura Garcia-Pacheco ^.^

"Excellent Service"

Davids demeanor was excellent, a true professional. From the first email to the final handshake, David took care of us. We made an offer (based on much research) on the Prius v 2014 and he went to bat for us with his manager and secured the price that I had asked for, what more could you ask for? He then made short work of the paperwork. Overall a fantastic experience. I highly recommend David and will recommend him to friends and family who are in the market for a new car. Another employee who was also pivotal to sealing the deal was the finance manager Jose. He was also very professional, diligent and helped us glide through all the paperwork. Extremely helpful. Based on their service, friendliness and price of the car, I give them an A+.

"A Good Experience"

An overall positive experience. I came here with a certain goal in mind. Danny worked with me to make sure I was able to achieve that goal. Both Sim and Danny A. were professional and friendly.

"Great Service, Smooth Deal"

I entered looking for a good deal considering I am on a full time students salary, and wow did i receive one. I was put into a brand new economical Scion XD for a greatly affordable monthly payment and low interest. The salesman were very helpful and willing to be patient with me as I didnt want to make a rash decision and buy smart. Rene Prado and Fernando Henao really made the deal as smooth as possible and I couldnt be happier with my experience at Puente Hills Toyota.

"Great Experiance!"

I went to Toyota of Puente Hills July 2013 to purchase a car, I cannot describe the experience I had with Mr. David Cervantes and Mr. Rene Prado, I was sincerely treated like family, I was shown many cars until I found the one that I wanted and David was very patient, polite and professional. My husband was very much impressed on account that he had been ill treated by a sales person at another dealer ship a few weeks before, I would definitely recommend Puente Hills Toyota to anyone and everyone! ~Lorena Rodriguez and Ray Medina

"Easy Process To Buy A Car!"

A great overall experience buying a new 2013 Toyota Corolla. The staff were really nice, especially the sales person Sim Luu and Max Rezai. They were truthful and really gave me a great affordable deal for the Corolla. They are respectful and really try to get you a good offer. I would highly recommend this dealership, the environment is nice and how everything is set up.

"Great Deal."

Clemente was very friendly from the point we stepped onto the lot until we left. He was very informative and patient when asking all our questions which may have been "dumb" questions because or our inexperience with hybrid vehicles. Throughout the experience, he was not pushy or insincere like some car salesmen that we have had the displeasure of doing business with. When we were ready to deal, Clemente and Max took great attention to our needs and spent a good amount of time crunching numbers in order to get us the fantastic deal that completed our purchase. I would definitely recommend the dealership and more specifically, these two gentlemen.

"Car Dealer Review"

Jason is very friendly and patient to detail the use of the new car, and he is honest to customer, i will recommend to other friends to him.

"Ivan E"

Awesome customer service here! Staff is super friendly and works with you to make a deal both parties are approving of! I walked in one night casually at 9 pm and ended up leaving with a brand new car with about as little hassle as you can ask for. Ill definitely be coming back.

"Robert Thiess"

My wife and I worked with Gil and Armando on the leasing of a new Prius V. The transaction was as smooth as could be expected, Gil sent all information on the car prior to our visit, so I already new what I wanted to look at and the features that I required. Upon our arrival, I was greeted with many smiling faces, each asking if they could help. I asked for Gil, due to our online discussion and scheduling of a test drive, but his detailed communicative styled had another customer at the wheel and ready to purchase. With that, I was assigned to another salesman with a big smile and gracious personality, Armondo. Armondo took us directly to the PriusV we had desired, pulled it out, gave a very detailed walk around and then test drive, being sure to point out all of the various amenities and functions on this vehicle. After this, we were sold on the car, this dealership and the personnel. I would most definitely, recommend this dealership if you are looking for a Toyota or scion and for that matter both the professional salesman that helped us with the purchase.

"Great Dealer"

I started e-mailing Ray in May; we went back and forth with e-mails. I was looking for a vehicle and but did not want to go through the trouble of talking to sales people at the dealer, also I dislike waiting around for a sales person to have to go to the manager and get the ok for a price. Ray was straight forward with the information he gave me, I also had offers from other dealer and they did not beat Ray price. Other sales person from other dealers was rude and demanding, they forget that it is my money I am spending and I will be the one paying for it not them. Ray gets a five star from me and my family and so does Kims Simms in the finance department.

"Great Experience"

It was nice to have the service of Jason for my first car purchase. He explained every information that I needed to know as a first-time buyer. I highly recommend this dealer for people speaking English, Spanish, Chinese, Taiwanese, or Korean :D

"Rubilena"

Bill provided great customer service and Rene made the transaction a very pleasant experience.

"Great Transaction!!"

Thanks for the great transaction Clemente and everyone in sales!! Car as advertised at a great price! Would recommend to anyone. Cheers!!

"Puente Hills Toyota"

Sim Luu and Max were very friendly and helped with all my concerns. Sim was able to answer all my questions effectively and confidently. I would recommend dealer to others. Very efficient (compared past experiences with buying cars).

"Oreo Haro"

Prior to visiting the dealership, I went online looking for the exact car I wanted. I checked out 4 dealerships and called them. After speaking with Albert Sanchez he assured me he had the car I described. I told him I did not want to go from dealer to dealer. I told him that my credit can pose a challenge in getting approved. He emailed me a credit application I filled it put and emailed it back to him. He was honest telling me my credit was a challenge but workable. I trusted him so I went straight to the dealership from work. After all was said and done, along with the help of Jose Diaz in finance I was able to drive out with the exact car I wanted with only half of the down payment I was prepared to pay. So Albert and Jose, Thank you..I love that new car smell and driving my brand new camry.

"Getting What We Deserve! Yesss"

Rene helped us, BIG TIME! ( I know i am a hard grader, always room for improvement) My girl friend just graduated college and is now getting her masters, so she wanted the brand new toyota corolla. WE GOT IT! with great payments (dont want to share too much personal info, I dont know if its a great idea) 8,500 dollar down payment. and 0 INTEREST FOR 5 YEARS and more great stuff, YES the mats were included! I dont know who started that rumor; that the mats arent included with toyota vehicles?? I mean, my girl friend is pretty picky and she works fast. These guys (ARMONDO! AND ALEX) Were very professional! Alex could have smiled a little more, But it was great overall! They really know how to make you comfortable. They sat with us, negotiated prices and most importantly, they gave us what WE wanted. We are glad we came to this dealership. SHE loved the deal she was given and she loves her brand new car. I would definitely recommend this dealership to anyone of my friends. Keep up the good work Puente Hills Toyota!

"Great Dealer"

Sales rep sim luu was great. He really went beyond to find the car I wanted. I left with a white scion frs. I went to a couple of other dealers and they dont compare to puente hills toyota.

"Best Customer Service"

Sim made the not always pleasant experience of buying a car very easy and enjoyable , I simply told him what I was looking for and he put me in the right car straightaway. I would highly recommend this dealership if your really serious about getting car with no hassle , again top quality customer service has made my experience the best so far

"Puente Hills Toyota"

My daughter and I initially went in to look at and,maybe, test drive the Lexus is 250. We met with Ray Alvarez, who was professional, knowledgeable, and friendly. We fell in love with the car, and since the price was right, we purchased it that day. Ray quickly moved us along to finance, where we worked with Kenny Chan. He, too, was so friendly and professional. We even had to come back a few days later and rewrite the PO to add my daughters name. We interrupted him in the middle of his lunch break, but he stopped to help us out. I would highly recommend this dealership for their professionalism and ease in purchasing a vehicle.

"Puente Hills Toyota Rocks!"

A great big thank you for the smoothest and enjoyable purchasing process ever! Ray got me exactly what I wanted and was very quick to respond to any email or phone questions I had, he also helped me learn the basics of the car and setup my Bluetooth. A huge help all around. Kim was fun, we had a great time during the paperwork process. All dealers should take lessons from Puente Hills Toyota.

"Fast And Great Service!"

The sales are great! It was my first new car and he guide me through out the process with professional attitude and knowledge, great follow up and friendliness is the major point why I would buy at puente hill Toyota and from Sim Luu. If you ever need a Toyota and this is the go to guy. Also, he speaks Chinese too, so if you feel more comfortable to talk with a Chinese speaker, this will be the guy. The Process is fast and smooth, dont have to go through long hours of talk to get the price right, and he did everything to meet my budget. Im a happy man to drive away my frs today

"Pleasant Experience To Buy A New Car!"

We were there to check out for a new car, starting with Lexus. However, there were no Lexus cars at this location. Hence, we checked out Avalon since we already got 2000 Avalon before. After testing out Avalon, we decided to check out Highlander for more space that could fit more than 6 persons. We finally saw the 2013 Highlander Limited car. Sim Luu was very friendly to help out, and got us a proposal from his manager to take this 2013 Limited Highlander with Blizzard Perl color with 0 interest & 0 down to take the car home instead of waiting to look for a Silver color Limited Avalon. We were there over 6 hours, but we did leave the dealership with a new car that our kids loved, and we were happy as well. I was surprised for very pleasant this car shopping trip. Sim Luu was great, and we had pleasant experience with Nick and Kim as well. Thank you for the best customer service experience for buying a car!

"Great Deal"

I purchased a new sienna SE from Puente Hills Toyota ,I would like to thank Sim Luu and Scott Petersen, They give me a Good Price and Best Deal. The customer service is EXCELLENT! I highly recommed Puente Hills Toyota to anyone buy or lease a car,They definitely got the best deal. Thank you again Puente Hills Toyota Sim Luu and Scott Petersen to make things simply and easy to us!!!!