"Great Customer Service!"
They were very helpful with my new honda accord 2017!! Thanks for everething!!
"Honda Accord 2009"
Juan montes in service department is extremely supportive, customer service is his main goal. And has always given me many discounts that I forgot that I Recieved, thanks a lot!!!!! GREAT JOB
"Servicing My Car"
Andika Citra provides an excellent service. I will be going back to him again. Thank you, Oktarinah
"Owner"
Very good service and friendly. I would like to recommend to my friends or family.
"Great Service From Andika Citra"
Great service from Andika Citra. Very patient and was super friendly!
"El Monte Honda"
Walked in to the dealership was greeted by Mark A! his appearance was amazing and the way he greeted me and the family was great he found the right car for my budget and did whatever i could to get me approved even with my bad credit thank you very much Mark A. Looking for a car look for him hes the guy! I will defiantly send people to El Monte Honda !!! His fragrance was also very nice! love my new Honda Accord!
"Nelson Honda El Monte"
Just wanted to say thank you to Mark Aguirre for making this car experience a great one. He was very professional and worked the deal for me. Thanks again for great service!
"Nelson Honda"
I went in for a oil change and was treated great it was a walk in . Not only did he make it process easy he also made me aware of some recalls and took care of all 3 for me . Perfect timing since I was driving the car to Mexico . If you need anything done go to Andy Vuong he can take care of you with no hassle and goes out his way to make sure your taken care of .
"Good Service"
Im satisfy with the explaination given by Kenneth Okimoto about the service they did to my Odyssey.
"Pilot Experience"
Manny Montoya went out of his way to help with my car repairs. He explained everything that needed to be done and what should be done as well to maintain my cars integrity. I appreciate the way he kept me informed during the day as my car was being worked on. I actually dropped off my other Honda to be worked on when I picked up my Pilot. Thank you Manny for a job well done.
"Excellent And Friendly Service"
Fast, friendly, and professional service from Gabriel Peng! I have had my cars serviced by him in the past and have never had any issues or complaints at all. I usually just choose any technician available when making my appointments for service, but will be choosing Gabriel Peng from now on when making any appointments. Great job!!
"Excellent..."
A+ for Juan Montes, good customer service and overall it was very good experience. keep up the good work.
"Superb Services"
Thank you so much Manuel Montoya for an excellent job. I am always returning to Nelson Honda for services on my Honda.
"Great Service Department"
I have owned Hondas all my life, and only used Honda service dept. I have been coming to Nelson Honda for service for the last 15 years and have never had a bad experience there. All of the service advisors are really nice and helpful. My regular advisor, Gabriel Peng is the greatist, he takes the time to explain things, and he doesnt pressure you in doing something that you dont want to do, or dont have the money to do it. When requested, the mechanics come out to explain in details on what the problem is, and what they did to fix it. As long as they do a great job, and make me feel like a special customer, Ill be coming here till the day I stop driving.
"Terrible Customer Service For Lease Returns."
Its unfortunate that after all these years of owning Hondas and buying cars at Nelson Honda I have to terminate my relationship with them with such a sour experience. I leased a Pilot 3 years ago and went in to return it this weekend and I got the worst customer service I have ever had with any car transaction. Its a real shame because I love the Honda brand and had had great interactions with Nelson Honda. But it became evident that as soon as you are returning a car they are DONE with you. The manager, Mr. Jason Park, was useless, the leasing agent was totally unprofessional. I went in on a Sunday and Mr. Park told me he couldnt process my lease because the agent wasnt there so I had to return on Monday between 10-5. I left work early on Monday, got there at 3:45 to return the car. Some guy name "Tino" took my paperwork, the keys, and told me to wait. He never came back!!! at 5:15 I asked the customer service desk why this was taking so long. They paged "Tino" for the next 20 minutes. Finally, some guy, not Tino, came out and told me Tino left for the day and that my lease return was "fine and I could go." Are you kidding me!!! Not one of the 30+ sales people and two managers on site came out to tell me that "Tino" had left for the day! And then they expected me to walk away without any documentation and/or proof that I had returned the vehicle?!?! This is just not how you assist a loyal Honda customer. I am outraged. I lost two hours of work for this treatment?!?! I have letters I will be mailing to all Honda parties and I will make sure no one I know ever gets a car at Nelson Honda!
"Nice Staff"
Had a very pleasant experience, I didnt feel pressured. All 3 of your employees were very attentive to my needs.
"Easy Easy"
It was wonderful, the sales associate was really straight forward and helpful. Relatively easy buying process
"Quick And Friendly Service"
It was great, because everyone was courteous and the service was swift and efficient!
"Excellent Experience!"
My experience was amazing, everyone was very diligent about their work and trying to make sure everyone was taken care of. And the work on my car was done pretty quickly
"Manager Christopher Medrano/ Service Department"
My overall experience with Nelson Honda was not that great from when I purchased my vehicle until I needed my car repaired. The manager Christopher Medrano made what I thought wasnt so good into a great experience. He took care of my repair as well as made sure I had a rental vehicle and kept me informed with the email updates letting me know the status of the repair. He also reassured me if I needed anything else for my vehicle it would be that easy. The service department was more helpful than all other departments in my opinion. So thank you for the great customer service Christopher Medrano and the service department.
"Customer Service Above And Beyond"
He provided wonderful service. I am very pleased by his profession and kindness. If I decide to come back again, Id definitely choose Mr. Peter as a solo contact person. I will and be going to refer my friends to his service.
"Comfortable And Friendly"
I had the most amazing experience everyone there was very friendly,caring and that made me feel very comfortable
"Vehicle Service-recall Passanger Airbag"
Manuel Montoya is my preffered service consultant at Nelson Honda. He is professional, thrustworthy, and friendly! Jorge Rivas
"Beyond Excellent!!!"
Excellent service, help, and did not have to wait very long for our car to be serviced.
"Well Done"
Pleasant, and everyone i touched base was very helpful
"Superior Sales Experience"
The young gentlemen who assisted me, Ivan Fernandez, provided excellent customer service. He was attentive, thorough, knowledgable, and went above & beyond my expectations.
"Bought New Car"
Edgar is very polite and has a lot of knowledge and is eager to help and satisfy customer needs, , happy he explained a lot of things to me , I think that was the only I ended buying the car even though it was super expensive ....
"Phenominal Customer Service! Great Experience!"
I would like to mention that your Service Advisor (Kenneth Okimoto) was BEYOND helpful. My daughter resides in the Central Coast and as I expect, we bring her car to Nelson Honda for ALL service needs. Kenneth was exceptional and super professional. We are quite pleased with him and would like to ask that you acknowledge what an asset he is to the Nelson Honda family. Thank you!
"Exceptional Service. Very Customer Focused."
Rigo was very patient and very helpful. He explained a lot about the cars features. He also helped set up blue tooth before I left and even took pictures of us with our new car. He treated us like family and not just a customer.
"Great Place To Buy A Car!"
Experience there was Fantastic!I am so glad once we approached the main entrance we were greeted so well and felt so welcomed into the dealership!the staff there is definitely kind and helpful and truly great people!even more satisfied to have gotten a deal done and would definitely recommend Nelson Honda To anyone!!
"Grateful Customer"
Always a pleasure to work with Nelson Honda. Gabriel (Ming) Peng is the best!! Thank you for all your help!
"Highly Recommended!"
Its Was A Very Good Experience. They Attended Us With Respect And They Are Well Mannered. The Manager Was Also Very Respectful. I Recommend People To Go There They Are Really Nice And Actually Help You Out.
"Great Service And Honesty"
Manuel was really cool and helped me with everything I needed. He is one of the nicest people to bring my car to. This is the main reason why I service my car with Nelson Honda.
"Great Service And Staff!"
Our visit was great! Andy was very proffesional and knowledgeable.
"Good Customer Service"
Service adviser, Ming Peng has been an excellent professional. He is not only very courteous and kind, but,also has job done correctly and explains well what I need to know. I always recommend Nelson Honda and Ming to others. Im very satisfied customer.
"No Pressure"
Mr Monroy was very efficient and had me taken care of in less than the promised time.
"Comfortable Experience."
It was a good experience. It was a quick service. It was very organized. Gabriel made us feel welcome and comfortable.
"Excellent Service!"
I had my CRV oil changed on 7/11/15. Any Vuong is the best consulter I have ever had. He always helps me figure out what I need and what I should do. He is an excellent advisor who really save me a lot of time. His service is awesome!
"Friendly, Reliable And Helpful Service"
Professional and informative. He told me exactly what I needed to know and was very polite but also engaged in conversation
"Service"
Kenneth Okimoto went above and beyond to make our visit great. He informed me of the condition of my car and options to make an optimal decision for my vehicle.
"Customer Service"
My experience at Nelson Honda was great. I made an appt for an oil change and was assisted by Manuel Montoya .He was friendly and kind . Service was great and staff was great . I will return again .
"Great!!"
Joshua made this deal seamless! Will be back in 34mo. for next lease.
"Nice Dealer"
We purchased a Honda Civic from Nelson Honda. We were able to negotiate a fair purchase price for the vehicle. We were provided with a very good professional customer service by the staff members at the dealership.
"Awesome Purchase Experience"
We purchased a Honda Civic from Nelson Honda. We were able to negotiate a fair purchase price for the vehicle. We were provided with a very good professional customer service by the staff members at the dealership.
"Customer Service"
My daughter lives 4 hours north of Los Angeles. I am impressed with the customer service from Nelson Honda and insist that ALL work on her car be done here. I would like to add, Juan Montez and Tim (Manager) are quite accommodating and professional. We feel "safe" having her vehicle maintained at the dealership the car was purchased. Your staff from sales to service(s) is beyond exceptional...thank you!
"Reliable Service"
Gabriel Peng has taken care of my 3 Hondas (Element, CR-V, and Odyssey) the past 10 years. I just come in whenever the service light is due (or every 8,000-10,000 miles) and my cars have not had any problems. He is personable and keeps me informed on the progress. Waiting area is decent but not the best Ive seen.
"Easy Purchase"
I purchased my daughters new Civic when she went away for her Masters program in the Central Coast. Your entire staff has always been very accommodating. All services are performed strictly through Nelson Honda because I trust the workmanship and staff.
"Feeling Like Family"
Hy Tran was very helpful, very friendly, and very knowledgeable. He went above and beyond to try and get me the deal that i wanted. I appreciated the service he provided very much.
"Best Car Buying Experience Ever"
Everyone is helpful but it takes longer more than expected. I would come back to car dealership again for future purchase.
"Good Deal"
Hy Tran was very knowledgeable and very helpful. I really appreciated his overall customer service.
