"Outstanding Service And Experience"

I will be a lifetime buyer of Chevrolet vehicles as a result of the team assembled at Buena Park Chevrolet. Attention, time, communication of all details nothing hidden, maximization of rebates, cannot say enough about the exceptional service and care that is delivered from hello to goodbye. OUTSTANDING experience on my 4th car from them!

"Premier Chevrolet Is Premier"

your customer service staff are excellent, service on car is provided in a timely manner and excellent care, after my warranty is up, I will still come to Premier chevrolet for my service

"Premier Chevrolet Met Every Need"

We went in inquiring about getting a larger car for our family. We had certain expectations before purchasing and Mostafa met every need. If you are looking for a car I recommend you work with him.

"Greatest Service Ever"

Greatest service ever with Lorenzo! He truly went above and beyond to help us choose the perfect car for my family and I. Hes not just an ordinary salesman, he became a friend that made us feel like family. It was a true blessing to have met him. I highly reccomend scheduling an appointment with Lorenzo to help find the right car; he wont disappoint!

"2017 Chevy Malibu"

Customer Service and Satisfaction seems to be their first priority.

"Our Buying Process Experience Very Pleasant"

Tricia was wonderful; she made our buying process experience very pleasant. Not only was our salesperson a pleasure to work with, so was our finacing person - Jessie. My overall experience was awesome, Im loving my new car, and I would recommend this dealership to anyone looking to buy a Chevy.

"New Car Purchase"

Tricia was great and was amazing to deal with in buying mr new Volt!

"A Great Exciting Experience To Purchase A New Vehi"

My sales associate was a tremendous help, management worked with my needs and staff was overall friendly. They made this a great exciting experience to purchase a new vehicle

"A Great Exciting Experience To Purchase A New Car"

My sales associate was a tremendous help, management worked with my needs and staff was overall friendly. They made this a great exciting experience to purchase a new vehicle.

"Dissatisfied And Disappointed"

My experience at the Premier Chevrolet of Buena Park was mildly satisfactory, to say the least, and that was not aided at all by your service representative, Steven Hollon. Upon my arrival, Steven appeared to be very knowledgeable and helpful; he itemized the entire bill of work that would be performed on my vehicle, and the approximate total. He said that he would call me when the car was ready or if they had any questions regarding the work, and confirmed my phone number. Per the work order paperwork I received from Steve earlier that afternoon, it stated the vehicle was “promised by 18:00 (6:00 PM)”. As the day went on, I never received a phone call regarding questions on my vehicle, nor if my vehicle was ready. By 6:00, I called the dealership and was informed that everyone in the service department had gone home for the day. I drove myself to the dealership (luckily my family owns multiple vehicles), and spoke with Gary, the service manager. Gary apologized for the inconvenience, handed me my keys, and I was on my way. If this was how the story ended, your survey would have a much more positive rating. However, the following morning, I received a phone call from Steve Hollon. This was not a follow-up apology, but instead an attempt on Steve’s part to cover himself, and place the blame on me for his mishap. He stated that he told me that the car was promised at 5:30, and it was my responsibility to come and get it, phone call or not. He then proceeded to inform me that the car was ready, and I told him that I had already picked it up the night before. Steve then tried to pepper in an insincere excuse relating to how he had to deal with loads of people yesterday, but it sounded more like a habitual, scripted line rather than a sympathetic explanation for his actions. There are several things wrong with Steve’s logic and reasoning here, which bring up some general concerns and questions regarding the way business is conducted in the Premier Chevrolet of Buena Park service department. Firstly, per the paperwork, the car was promised by 6:00, not 5:30, so why would he state otherwise? Secondly, even if it were actually promised at 5:30 and I did not show up, why didn’t he call to ask if I was aware my car was ready? Thirdly, why didn’t he check to see if the car was still there before calling me the following morning? From my own experience working in customer service roles, this type of behavior would not be tolerated. A customer service representative should not try to argue with the customer about who is right and wrong; instead, he should be looking for a solution to the problem, understand where the lack of communication emanated from, and work to mitigate that in future transactions so as not to lose business. Instead, he is making me reconsider ever returning my car to the Buena Park dealership for future service, if this is the kind of service I get.

"Completely Disappointed And Dissatisfied"

My experience at the Premier Chevrolet of Buena Park was mildly satisfactory, to say the least, and that was not aided at all by your service representative, Steven Hollon. Upon my arrival, Steven appeared to be very knowledgeable and helpful; he itemized the entire bill of work that would be performed on my vehicle, and the approximate total. He said that he would call me when the car was ready or if they had any questions regarding the work, and confirmed my phone number. Per the work order paperwork I received from Steve earlier that afternoon, it stated the vehicle was “promised by 18:00 (6:00 PM)”. As the day went on, I never received a phone call regarding questions on my vehicle, nor if my vehicle was ready. By 6:00, I called the dealership and was informed that everyone in the service department had gone home for the day. I drove myself to the dealership (luckily my family owns multiple vehicles), and spoke with Gary, the service manager. Gary apologized for the inconvenience, handed me my keys, and I was on my way. If this was how the story ended, your survey would have a much more positive rating. However, the following morning, I received a phone call from Steve Hollon. This was not a follow-up apology, but instead an attempt on Steve’s part to cover himself, and place the blame on me for his mishap. He stated that he told me that the car was promised at 5:30, and it was my responsibility to come and get it, phone call or not. He then proceeded to inform me that the car was ready, and I told him that I had already picked it up the night before. Steve then tried to pepper in an insincere excuse relating to how he had to deal with loads of people yesterday, but it sounded more like a habitual, scripted line rather than a sympathetic explanation for his actions. There are several things wrong with Steve’s logic and reasoning here, which bring up some general concerns and questions regarding the way business is conducted in the Premier Chevrolet of Buena Park service department. Firstly, per the paperwork, the car was promised by 6:00, not 5:30, so why would he state otherwise? Secondly, even if it were actually promised at 5:30 and I did not show up, why didn’t he call to ask if I was aware my car was ready? Thirdly, why didn’t he check to see if the car was still there before calling me the following morning? From my own experience working in customer service roles, this type of behavior would not be tolerated. A customer service representative should not try to argue with the customer about who is right and wrong; instead, he should be looking for a solution to the problem, understand where the lack of communication emanated from, and work to mitigate that in future transactions so as not to lose business. Instead, he is making me reconsider ever returning my car to the Buena Park dealership for future service, if this is the kind of service I get.

"Purchased New Chevy Equinox"

My salesman was very helpful and I had a good experience.

"Lesson Learned"

Previosuly, they have called to let me know my car was ready and when I got there and checked in with someone who advised they were having someone bring my car out, I waited 1 hour and a half, spoke to two guys who asked if my car had been brought out yet and when I let them know it hadnt they couldnt believe it themselves and would leave me to wait once more with no immediate action to bring my car out or apologize. This time around I paid $79 for tire rotation and oil change but when I got home my gauge once again showed the code 82 that I had originally went in for and waited two hours with an appointment for just earlier that day to be removed. The customer service that day from Rick that works there was negligent. I described to him the issues Ive had with the customer service here. The two recalls Ive had to bring my car in, I was never offered a courtesy ride home so Ive waited both times several hours in the lobby. The hour and half wait I did after I got a call that my car was ready to be picked up a separate time, the fact that every time Ive come in the service agents at the desk do not acknowledge the guests in front of them but rather wait for you to advise what you are there for- I explained to Rick that me having to return on my day off for them to complete the job I paid for by fixing the gauge calls for some accountability and or discount on the service since I used my time and gas for them to complete the job paid for. He shook my hand and let me know it was not his fault, but the men who services my car and that he did all he could to help me out. I advised Rick that as a manager blaming his staff does not excuse his behavior or the lack of management from him, that I also work in customer service and when a guest has to return for a job we did not do it is always on me to take care of them more and meet there expectations but I left there with my expectations not met and feeling even more disappointed than previously. I would have looked further into the service provided after buying your car and taken that into factor before buying from here. I am saddened by the lack of respect from the staff I encounters in the service department.

"Premier Chevrolet Of Buena Park"

Premier Chevrolet is a very good organization; they are not high pressure, but will work with you to get the best deal. Their staff is attentive and listen to the customer. you can say no to what you do not need or want; and they will not pressure you. Very helpful.

"Premier Chevrolet Of Buena Park Was Awesome!"

Dealing with Geoff Mallard made this experience a wonderful one. I love my new car and he made the buying experience fun and painless. I would buy from him anytime. Great deal!

"Awesome Personal!.. Great Service! Will Come Back"

Mr. Zareh is an Awesome business man!! The service is Great!!..couldnt be better.. bought more than one car from them, we will definetly keep coming back, Every one is Awesome!!!

"Worse Experience Ever ,wont Ever Go Back"

Worse service and buying process ever. Will never go back or recommend Finance manager super rude,

"Horrible Service"

I began having trouble with my Equonix and decide to take my truck in to get it check out. ALEX in the service department assisted me , at the time I drop of my truck I did not have extended warranty info. He asked me to call him with info, I called him back within an hour and could not reach him left several messages with info after waiting two days to hear back from him I decided to call him. He was rude over the phone and said that I did not call him with the info so they had not even up looked at my vehicle. After calling back he said the insurance was not going to cover because he had made a mistake in my last name, when asked he blamed me for giving the wrong info mean while my truck sat there for three days and no repairs were done

"No Deal"

This was a horribly disappointing experience. I was contacted by Ana, and laid everything on the line for her. First, Im upside down in a car, big time. More than anyone should ever be. But.....Chevy has some really great incentives that could have offset that imbalance considerably. I told Ana this, made sure that she understood, and was told that even with the severe negative equity, that she was confident they could set me up with a new truck because of the incentives and financing options. My hopes were raised immediately, and we started the process. Initially, she lowballed my trade, and I stated that I had been offered about 3000 more than her offer. She stated that without an in person appraisal, she couldnt give me that number, but was confident that she could get me close, and encouraged me to come in. I got to the dealership, and was treated fairly, right up until they valued my trade even LESS than the initial value. The result is this, I was promised the world, when realistically, They should have just been upfront and let me know that it wasnt possible. This caused me to waste 1.5 hours of my life, and get my hopes up for something that they knew wasnt possible. I left feeling upset. A classic example of saying what you want to hear just to get you in the door. Once my negative equity shrinks, I will find my truck elsewhere. Honesty is the best policy, and these folks failed. On a bright note, the finance manager really tried to help, and showed some empathy, but alas it was not enough.

"Bad Experience......"

I would NOT recommend this Dealership to anyone as I have with others in the past. They dont spend the time to explain final car cost, APR nor any other questions that you have. If its not an "easy" sale for them, theyll ignore you to the fullest. This has been a horrible experience and I plan to take my Camaro SS search elsewhere. Ernest was a cool guy, but wont answer questions that I have. Ana called me and wanted me to stop in, but I couldnt that day. She said she would call me back, but I havent heard from her. The Sales Manager called me and told me that Ernest would give me a call.......still waiting for that call Ernest! If this is how they plan to do business, they wont be around for too long. They get you in with the "lifetime warranty" offer, but what good will that do anyone if they continue to business this way? Not a good business practice for a dealership that wants to stick around.

"Made It Possible When Others Said It Wasnt!!"

01-17-2013

So I was looking for a vehicle for work. As a result of the bad economy I had less than perfect credit. I had already given up on my search when I received a call from the internet manager who asked me to give them the last shot. Long story short, the best I could come up with in terms of an interest rate was a rejection or 26% interest rate. I was able to get a lot better financing at Premier Chevrolet than what I could come up on my own. I wasnt given much to choose from but I was grateful that I was finally able to get into a decent car!!! Zach, Kent, and Ana were very useful and I am a very satisfied customer!!! Great place to go if you are trying to re-build your credit and not be taken advantage of due to your past credit history!!!