"Great Service"
We purchased a Ford Focus. Our salesman was extremely helpful and courteous.Very pleased.
"Purchase Of An F-150"
Very helpful staff and efficiently put me in a new truck! I would do away with the silly form you asked me to sign stating that if the vehicle was affordable and what I liked, that I would buy it that day. I nearly walked out, but instead crossed out the word today. That was an insulting psychological ploy used by horse traders, NOT reputable auto dealers. There is no one that wont buy the car they can afford and like as soon as possible. Other than that caveat, I felt the normally painful experience of buying a truck was not unpleasant. Thank you! On no. 2 question above, I will recommend people to your dealership, but advise them to refuse to sign that silly form.
"Customer"
I highly recommend Faiths Ford for purchasing and servicing. You folks have a top notch sales team as well as some of the best mechanics in the northeast. It is always a pleasure to bring my car in. I am treated with the utmost respect and everyone is highly professional. Kudos to you folks for an incredible experience. Thank you all.
"Awesome Service, And Proffessionalism"
When calling to set up initial appointment to see what the problem was Billy the service writer was amazing. (courteous, Knowledgeable, professional). He made sure that things were going to be done in a timely manner, and what worked with my schedule. Then once the problem was diagnosed he ordered the part and said that he would be in touch too set up the appointment to get it repaired. Billy called a few days later a appointment was set up and even told me what the time frame was going to be in order to make this particular repair. Billy was simply awesome and Faith Ford should be so proud of there dealership and their professional people that work there.
"Buyer"
Excellent experience. Very professional sales staff. The paperwork for purchasing vehicle was thoroughly explained page by page and explained to my full satisfaction.
"Customer"
Great friendly service. Trade in value was fair and an all together great deal. Good selection of inventory.
"Service"
12-12-2016
Jen is GREAT, she took good care of me. car broke down on a Sat.night had it towed in, called Jen Monday morning car was ready in about 4 hrs.
"2016 Ford Focus"
Was a pleasant experience. This was the second vehicle we have purchased from you in the past 2 years.
"Great Service!"
I showed up with no appointment and my truck was taken in within 15 minutes for service.
"Service Nov 2016"
My latest service visit was great. I was in and out on time with no surprises.
"Great Service"
Great staff who were very welcoming and extremely helpful. Will continue to do business with Brattleboro Ford!
"General Manager"
My first visit didnt go so well, I was being reported as "deceased" by the credit reporting agencies. But the rep (Manny) kept it professional and kept intouch with me. I knew it would take a long time to dispute my credit information that was rightfully confusing for me to understand. I mentioned it casually to my banker what was happening and they told me they will take care of it for me. That very day! Manny text me to see how everything was going and the rest is history. I felt because Manny never stopped checking in with me or caring, Ford turned out to be my vehichle of choice. Manny stuck with me throught it, and that is what going above and beyond is all about. Thank You Manny for Caring!...and by the way! I will be seeing you again, this time for the Ford Expedition Platinum
"General Manager"
My first visit didnt go so well, I was being reported as "deceased" by the credit reporting agencies. But the rep (Manny) kept it professional and kept intouch with me. I knew it would take a long time to dispute my credit information that was rightfully confusing for me to understand. I mentioned it casually to my banker what was happening and they told me they will take care of it for me. That very day! Manny text me to see how everything was going and the rest is history. I felt because Manny never stopped checking in with me or caring, Ford turned out to be my vehichle of choice. Manny stuck with me throught it, and that is what going above and beyond is all about. Thank You Manny for Caring!...and by the way! I will be seeing you again, this time for the Ford Expedition Platinum
"Service"
Car was serviced in a timely fashion. No complaints
"Service"
A+++ great service!! They took me in quickly. Gave me a loaner and were very good at customer service.
"Thanks"
Great people with great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"Awesome Customer Service From Dan Underwood"
Dan Underwood was wonderful and did everything he possibly could to get us into a vehicle. We ended up purchasing a 2016 Ford focus. And Brattleboro Ford even came to us for signatures and our registration. We live an hour away!
"Awesome Customer Service From Dan Underwood"
Dan Underwood was wonderful and did everything he possibly could to get us into a vehicle. We ended up purchasing a 2016 Ford focus. And Brattleboro Ford even came to us for signatures and our registration. We live an hour away!
"Great Service! "
07-30-2016
Manny was extremely helpful throughout the whole process. We were very pleased with his quick responses and customer service. Katie was also great at answering any questions and helping with the process. Thank you!
"Awesome Salesman!"
Dan Underwood was wonderful. He did everything he could to get Al into a vehicle that fit our needs and payments.Our paperwork couldnt be finished that day due to computers being down, so they drove paperwork to us an hour away to get it finished, now thats customer service.
"Review"
EVerything was great when I left the truck for an unexpected service, as my low pressure light came on. However, one week later it has come back on, so now I have to take the vehicle back in.
"Service Appointment"
The Service Staff was quite friendly and professional. The service was completed in a timely manner and was in reviewed in great detail.
"Great Service"
I purchased a 2016 Ford Focus Se i love the car and the people are great! Thank you so much to Al Germain who was able to help me and put me in this great vehicle
"Service Experience"
Service writer very polite and accommodating. Desks with electrical outlets and Wi-Fi very helpful; I was able to get a lot of work done while waiting.
"Great Service"
I have always been satisfied with the service department. Jennifer has always been great to deal with. Dont loose her!
"Everything Was Top Notch! Thanks"
06-16-2016
Everything and everybody was just fine. O.K. experience.
"Service On My Vehicle."
06-13-2016
The staff is always courteous and professional.They explained all the work and what needed to be done later!Great job.
"Great Service"
The staff went above and beyond. On our way to dealership we ran into road closures due to a parade. The woman on the phone talked us through all the windy back roads. When we arrived they took us right in and got us right out. They went over all the details of service. Truly they are the best. My husband is a bit of a car freak so he has owned basically every brand of car at one point, from BMW to Chevy to MB to Honda?with his used cars Ive spent lot time in dealerships service and Brattleboro Ford service is hands down the best. I feel horrible I dont remember the womans name at the service desk as she deserves a huge shout out.
"Quick, Friendly, Comfortable"
The service was quick, the staff was friendly and the waiting area was comfortable. I know some dealerships wash the cars when they go in for service (at least if it is a lease)... that might be a nice addition to the service and good for the image of Brattleboro FORD.
"With Out A Hitch"
Once again everything was done as expected. Vehicle delivered on time. As promised thank you Barker Willard
"Efficient And Friendly Experience"
Our car buying experience was the very best ever. I would advise everyone to go to Brattleboro Ford.
"Well Worth The Travel"
Bruce and Manny were great to deal with, for the first time in a long while it felt like my best interest was top priority and my customer experience was second to none. Thank You Brattleboro Ford!!!
"Great Salesman And Great Vehicle!"
I like dealing with our salesman at this dealership. He is always very friendly to my wife and me. The dealership gave us a real nice vehicle, Ford Edge, on a very good deal. It have just under 10,000 miles, so we paid a lower price, but it is a good vehicle for traveling around the East Coast to visit with family and friends. This is the 4th vehicle we have purchased from the dealership with this salesman. We may try to purchase another used vehicle soon here, but are not sure yet.
"Great Service"
I dont have a story to tell but I enjoy doing business at Brattleboro Ford . They are always friendly and very helpful.
"Friendly Considerate Staff And Service"
We purchased a certified Pre-owned 2013 Ford Fusion. Because we were concerned in regards to the clearance of the vehicle given our long, and rough dirt driveway, Brattleboro Ford allowed us to do a 24 hour test drive. We were able to make an informed decision on our purchase because of their understanding. They also worked with us to make sure that we were able to get a payment that we could afford. All in all, a friendly, wonderful experience. I would recommend them fully.
"Recent Service Visit"
Service was excellent in every way from service writer to technician yo cashier.... Service writer (Jennifer) was very professional, efficient, and helpful, a first-class customer service representative..
"Great Service!"
Your service department representative was most hospitable and helpful - I was delighted that they were able to take me right away for my yearly inspection and oil change on my Toyota Scion. Very efficient and competent service. Thanks!
"Ooooo"
I have a 2013 f150 - Jen at the desk is very helpful and on the ball as well as your techs. All in all service is very thorough.
"Exceptional Sales Department"
05-12-2016
Great experience. The sales staff worked with me to get me the exact car I wanted. The car was delivered and ready for pick up on the day and time promised.
"Friendly And Helpful!"
I purchased a 16 Focus - I had recently gotten a new job with a long commute and my older volvo wasnt up to it. The whole process was painless, and there is little that could make me happier!
"Excellent Service"
05-12-2016
No Issues. Left car, was called about 2 hours latter, car ready.
"Great Sales Team"
My experience was great. My dealer, Al Germaine was also great. This is my fourth car through this dealership and my last experience was by far the best. Keep doing what you do
"New F150"
This is my 4th Ford from Manny Metaxas. He knows exactly what I want and always delivers. Brattleboro Ford makes the car buying experience very easy and quicker than anywhere else Ive ever been.
"Great Service"
quick and easy service comfortable place to wait very friendly
"Service Visit"
05-09-2016
THEY WERE ON TIME AND DID WHAT I CAME IN FOR. I WAS DISAPPOINTED ABOUT THE NO FREE FIRST OIL CHANGE . IT WAS ALWAYS NICE AFTER GETTING A NEW CAR THAT THAT WAS A WAY YOUR COMPANY WAY OF SAYING THANK YOU FAYE BISHOP
"Mrs. Joan Cutting"
Bill did a very good job explaining about the 2017 Ford
"Repair Department "
I have purchased cars from Brattleboro Ford in past years. This particular car was purchased from a different dealership but I was welcomed in a friendly, professional manner when I drove my car in the late afternoon into your dealership for an immediate problem I was having. They keep my car overnight, accessed it first thing in the morning, order the necessary part and I had it the next day. I was very appreciative to the professional and friendly service. I am very likely to do business with Brattleboro Ford again when my lease is up on my 2014 Edge. Thank you.
"Great Job"
Bill was great at helping us find our truck! Gave us a good deal on our trade.
"Great Servcice"
Bratt Ford is always very helpful and always get me right in and do a excellent job.
"Great Dealer"
As always my experience was timely and convenient. Thank you Scott Contois
