"Great Service"
Nice car buying experience. When i got the car home i noticed an issue with 2 of the wheels. I contacted Brian the general manager. He returned my email within an hour and promised to make it right. And he sure did. Thanks Brian and your sales team of Matt and Pedro. You guys made purchasing a car enjoyable. I highly recommend this dealership and will retun there for any future car nuyeing needs.¿
"Lacking Integrity"
07-26-2017
My wife and I came here hoping to buy a car. Manager very pleasant at first. He showed us the manager special online and we agreed we might like to see it. My wife is 9 months pregnant and we were very specific about the vehicle we were looking for. He then sent someone to retrieve the car. What they came back was in NO way similar to what he promised to show us. Different color, different trim, basic model. I could have found the same care for thousands less at any Ford Dealership. I guess I know what the manager special is now. Come on guys, you get one chance to show integrity! Bad form.
"Great Customer Service!"
John Tackett is great to deal with! Service advisors are good too
"Great Car Buying Experience!"
Great experience from the time we showed up on the lot until we drove away! Thanks Jason and Matt for taking great care of us!
"Good Customer Service"
02-24-2016
Car sold at night. New MKC sold with cosmetic damage. The problem was taken care of.
"Great Service"
01-26-2016
The service and responsiveness I received was outstanding.
"Mr Dan Castillo"
Caruso ford is the best!!! always have great service from staff
"Great Discipline And Friendly Service."
You have friendly people working at the dealer.The place is very organized and clean. its just the air problem that I hear coming through the door seals. But your technician and I drove to try to locate that problem couldnt hear it. But he said hes going to notify someone or a company for an update to see if they can help. But as long as that problem is documented. I have no problem in case that air noise gets worse.
"Great Service, Nice Facility Upgrade"
I wrote a glowing report last week and I stand by my words. Again, a big thanks to Don Mace, (service advisor) for his assistance.
"Mrs.ferris"
Great customer service, going over and beyond for there customers
"Caruso Ford Of Long Beach"
Caruso Ford Is The Finest Ford Dealership In Long Beach , Clean Well Organized Professional Service .
"Engineer"
01-12-2016
One of your sales staff picked me up from the airport which saved me a lot of time, and made my buying experience much easier. I will definitely recommend your dealership to anyone that is looking for a new car. Thanks again, your staff made this an easy transaction.
"Quick Oil Change"
Needed a quick oil change and stopped in without an appointment. The car was serviced quickly and came back as clean as a whistle.
"New Year, New Car"
I really liked Roberts style for a salesman. Everyone one there was great. Lincoln MKC
"Great Service Great People"
Had a great experience at Caruso Ford. Everyone was friendly and helpful, from the salesman to the financial person.... Great Job Caruso Ford & Lincoln.
"Great Service!"
I took my 2013 Ford Explorer in for the recall on the interior door locks and the routine maintenance. As always, it was done in a timely manner and they washed it for me. Annette, was my service rep and is always helpful and friendly. She is great to work with!
"F-250 Repairs"
Don Mace was so helpful like always, He needs to order some parts, but everything is wonderful. Thank you.
"My Review"
My wife took our 2015 Fusion in for service. We have always used Jose and as usual he did his very best to insure that the service was done properly but that she got out as quickly as possible.
"My Dealership Since They Came To Town."
It was just an oil change. Got it done and got out. Sticker on window said next service in 20 thousand miles, I use the mileage on vehicle info to figure it out myself.
"Excellent Customer Service!"
My repairs were very expensive, but Richard Canada was very helpful and applied a few discounts in order to help lower the costs. I have always had a great experience at Caruso both in sales and service and the staff is the reason why I continue to return for all my service, and purchase needs.
" Great Services "
12-29-2015
My experience at Caruso is always a good one as the staff is very professional and they always handle any concerns I have very efficiently. PS Love the new remodel!
"Review Of Last Service At Caruso Ford"
12-23-2015
Pleasant personnel. Courteous. Clean place. coffee, tea and Donuts make you feel at home while waiting. A nice touch!
"Great Staff"
Everyone at Caruso was extremely helpful and knowledgeable. My sales Rep Ali was outstanding and is a true asset to your company. I would recommend Caruso to any friend or family member who is looking to get a new Ford over any other dealership in the area.
"Very Nice Personnel"
I had another place in mind because they were cheaper but Caruso matched their price. Good deal
"Service Feedback"
Great service. Very Professional. A very positive experience.
"New Explorer Purchase"
Everyone was extremely helpful and i will continue to come to Caruso ford for maintenance and purchase of another car soon. I also recommended to my friends.
"Great Buying Experience"
We purchased a 2016 Lincoln MKC to replace my wifes 2006 Acura TL. Jeannie Peikert was our sales person and was fantastic! She was always very upbeat and cheerful in every interaction we had with her both on the phone and in person. She kept us up to date with the progress of this special built automobile from the moment we ordered it, through each stage of build and until its arrival at your dealership. She thoroughly explained the functionality of the automobile to my wife and called us back after a few days of ownership. Even though the showroom was in its final stage of completion it was meticulous, very inviting and a place one would want to spend time. Overall, an outstanding experience purchasing an automobile at Caruso Lincoln.
"Fantastic Service Department "
Fantastic service! Ill be a repeat customer and will be taking my ford here for servicing from now on.
"Great Service, Very Nice Facility "
Ive been going to Caruso Ford for over 20 years... Ive taken all of my vehicles there and I love the service! I would recommend Caruso to anyone.
"Leasee"
2015 mustang gt service was good & staff was helpfull.
"Great Dealer"
12-09-2015
great service friendly reps explained everyhing and facilities were clean
"I Wouldnt Go Anywhere Else."
2013 Premium Mustang Convertible. First let me start with saying that I would not take My Pony to anywhere other than Caruso, but a few months ago I had my brakes done for $279+change and when I brought My Pony in this last time for The Works I was told that I needed to have new brake pads put on sometime in the near future? So, I do not know what is up with this and I really do not want to pay for another brake job (that would be twice within a few months of the same year?)! Could you please look into this for me and let me know what is going on with this? Also, I have not had the recall regarding my airbags done yet, although I have received the message regarding such numerous times.
"After Sales Repair"
Great followup after the sale. understood my concerns about a bad window and had it promptly repaired.
"Great Service. "
Great customer service. I had a blast financing my car here. First I want to thank Carl McNeill for taking the time to call me and keeping me updated also helping me to decide on my car. He expained everything that I needed to know from the vehicle. Once I decided on the vehicle he introduced me to Pedro, he helped me understand the car. Also I would say he helped to not lose my patience as he was with me through out the whole purchase. If not for Pedro I would have lost my patience and might would have lost interest on the car. Overall great team.
"William Brown"
WE purchased an F250, the service was excellent and the staff wonderful. We would recommend Caruso Ford to anyone, thank you Caruso ford
"Wonderful Service Department "
Phil is always wonderful. Every time I get my car serviced I always hope I get to work with him. Hes very professional, kind and warm hearted. He gives be the best deals and I can always count on him to get my car in and out with no problems. Thank you Phil!!!!
"Good Service"
Staff experience cool, impersonal and matter-of-fact. Service done in a timely manner.
"Excellent"
12-09-2015
I always had a positive visit with the dealership every time I come for service because of Juan and Ranferin. They always take care of me. I was very happy to learn about Juans promotion but sad to loose him. Phil who helped me this time was pretty good. Thank you for having good people in your place.
"Great Service At Caruso Ford!"
I am always very happy with my service at Caruso Ford. Everything is done quickly and I feel very confident with the work that is done. Don Mace is an excellent service representative. He takes care of everything!
"Service At Caruso Ford"
The service was great. Drop off was easy and the car was ready, when I arrived.
" Great Customer Service, Pleasant Atmosphere ."
Excellent service and very friendly and Pleasant employee I would recommend Caruso ford to anyone.
"Great Service"
The experience of having my Ford Focus serviced at Caruso Ford was great from intake to completion. As always, Don took care of the write up, made sure I was comfortable in the customer lounge, and explained the service that was completed and what I will probably need at the next service. The work was completed on time, and the car was returned to me clean and ready for the road.
"Amazing Service"
Phil was amazing. Very nice and welcoming. Everything went smoothly.
"I Recommend Caruso"
I brought my car in primarily for routine oil change, etc. Since it is still under warrantee, I wanted the mirrors to fold back when the vehicle isnt in use. Jesse Perez checked and "found welcome me home feature was inop. Updated body control module to latest calibration retested passed." It worked beautifully for at least 24 hours, and is once again "inop."
"My Caruso Ford Experience"
Josh, Matt, Martin, Miguel and Carl took great care of me! Thanks!
"Bambi Smith"
While there for an oil change and tire rotation the service guys discovered a nail in my tire and performed a courtesy patch and then discovered a recall that I had not been notifies about yet and took care of that and still had me out in an hour!
"A Great Dealership To Buy And Service Your Car."
I brought my 2007 MKX in for the 90,000 service and chose to wait at the dealership while my car was being serviced. Although it took much longer than I had anticipated all the staff was professional, friendly and helpful, so I didnt mind the wait. I had a chance to chill out and "really" read a novel which I usually do not allow myself much time to do at home,. Caruso provides you with comfortable lounges, coffee, drinks and other goodies, and they also offer a courtesy car if needed. My car has exclusively been serviced by Caruso (formerly Long Beach Lincoln/Mercury) since I purchased it there 8 years ago, and I plan to continue to do so in the future.
"Good Service "
Don Mace did a good job of explaining things to me.
"Always Good Customer Service"
11-20-2015
Although my keys were lost @ the time I went to pick up my car, Don Mace takes care of me and goes above and beyond to help out in any way, which is always appreciated. The female office staff in the trailer were also extremely courteous and friendly. I cannot recall the name of one of the dark-haired female managers who was there at the time of the ordeal with my lost keys, but she was also helpful and very nice. Sorry I do not remember her name. My keys were eventually found and all was right with me and my Ford Edge. Don offered to detail my car for the inconvenience, which was a nice thing to do. I also would like to thank you for providing shuttle service for the customers. It is a great that it is provided. All the shuttle drivers I have come across are so friendly and pleasant. Being in a customer service based job myself, I understand what it means to provide legendary customer service to those you deal with. Despite a few mishaps here and there with your service department in the past, Don Mace has always stepped up and made things right. He really is the reason I decided to keep my Ford Edge and not exchange it for another vehicle because of the excellent customer service he provides and still continues to do so, whenever I have to take my car in for service. Don is professional, makes you feel like he really cares, friendly & gets things done! Thanks Don! Thanks Caruso Ford!
"Great Staff. Sales To Service, Everyones Great!"
I was not planning on purchasing a new vehicle at this time, but due to unforeseen issues with my Ford Flex having a major mechanical breakdown, I was left in the position of repairing a car with 100K or buying a new one. I decided to buy a new 2015 Edge with the 2.0l Ecoboost engine. So far I love the new car. Very comfortable and very good looking.
