"Purchasing Auto Experience"
Mayra was amazing! She listened and responded to my needs. The buying experience could not have been easier. Both she and Toyota were amazing
"Owner"
For the first time, and I have been here many times, I thought the waiting area needed some help..mind you, I got here late in the day, after 4pm
"Title?"
From the young woman who answered the phone to the young woman who checked me out outstanding. Eddie in the Service Dept politely and efficiently whisked me in and out in an hour less than I had planned. From any point of view, Marina Dr del Rey Toyota is the best place to buy a car.
"Owner"
I was treated with respect. All my questions were fully answered and It seemed to me that my interests were placed before company profits
"Vacation Saved By A Thoughtful Service Manager"
Great service experience. Fair price for the parts and labor; finished and ready when promised. When they couldnt get the part till Friday, and found out I was going out of Town on Thursday, my service rep arranged for a loaner. Only reason I didnt rate the repair quality a "five star" is because my car didnt come back washed as is typical. Alfonso, their Assistant Service Manager is terrific!
"James Lemmon"
I purchased a 2017 Toyota Prius 2 at Marina del Rey Toyota in early September 2017. My experience with Tomik the Sales Rep was exceptional. He was professional but not pushy and worked with me to give me a great deal. I will definitely use buy future Toyotas at this dealership.
"2017 Corolla"
Good experience. Michael Sumolang is a capable car professional.
"Excellent Service Department!"
This is an excellent dealership with excellent customer service. They bend over backwards to make sure you are satisfied in the service department - I have gone there for years. I recommend their service department highly!
"Service Work"
Excellent service, thank you! Quality, technical knowledge, friendliness, timeliness, consistency of work.
"Awesome Experience As Usual"
I have been going to this one dealership for several years now and Ive always received excellent customer service and status updates on whats going on with my car if they need to keep for an extra amount of time. My service representative was David Joeb ( I hope I spelled your name correctly, if not I apologize). He was awesome. As I said, I took my car to be serviced, but he said they noticed several thing that needed to be replaced or cleaned out. Parts of my transmission had to replaced. Once David called and explained everything to me in an absolutely professional manner. He was upfront and even found me a coupon that could be applied to my service. My car need to stay overnight at the dealership and he notified me right away. The next morning, I had some things to take care of around before it would be ready and he ordered me a rental car right away in order to make sure I was able to take care of my errands. I was truly appreciate of that. Once my car was ready to be picked up, he called me and I picked up my dealership queen ( my car :). Great experience. Thank you
"Service Review"
Eddie Fisher was my service rep. He is truly professional and extremely responsive.
"Great Service"
Great customer service. My vehicle was done in a timely manner.
"Car Service"
David Jobb is the best service person in the Biz. He is very professional and always has the car ready for the time of pick up.
"Review"
Alphonso was great and very helpful. I can here to have a recall on my airbags completed. I was quoted with 3-4 hours. It was done in 2.5.
"Avalon Repair"
I HAVE BEEN GOING TO MARINA DEL REY TOYOTA FOR YEARS. I GO THERE BECAUSE I FOUND A GOOD SERVICE MANAGER IN EDDIE FISH. HE IS HONEST AND IS VERY KNOWLEDGABLE.
"Initial Service, 1st Since Purchasing."
Fantastic! This was my first visit to the Service department (since purchasing the vehicle). I couldnt be more pleased with the prompt and courteous services received.
"Marina Del Rey Toyota"
I Like the honest treatment that the salesman Alex Siccardi provided, and he follow my specific request on the car that I wanted. Good customer service.
"Great Service!"
Fantastic service that you can trust, quick and dependable!
"Engineer ."
Mr. Daniel Sjoholm is great kind man . Please let him know how thank full I am , Sales people like him will bring customers in and stay till they pick their car . Thanks Daniel .
"Very Pleased"
Just bought a 2017 Toyota Corolla. Very pleased with the service and car buying experience. Chuck and michael were both very helpful and explained everything to me every step of the way. Im so glad I went to marina del Rey Toyota!
"Robert Is Great!"
Robert made my experience fast, easy and painless. Courteous and helpful! Thank you!
"Toyota Needs Work On Its Touch Points Baring A Few"
I have feedback but if you want it pay for it. But some gems. Basically there are issue I found common to all dealers. Its about finding the best of a bad bunch. I may never buy toyota again based on staff and dealer experience more than product. Although the prius hybrid battery fan placement seems like a design flaw and I bet that could be argued in court.
"Service At Marina Del Rey Toyota"
Service was prompt and complete. Enjoyed the car wash and attentiveness of all service employees
"Mrs. Cheryl Lopez"
Exceptional service. Fast, friendly and trustworthy.
"Great Service!"
Had an awesome time wih Alex as he found the problem and got it taken care of same day at 5 pm. It was awesome!
"Speedy Service"
The maintenance service was completed faster than expected. Very friendly & thorough service.
"Marina Del Rey"
One of the best facilities in the Los Angeles area. Staff greets you by name and provide great service
"Service"
Its always a pleasure at Marina Del Rey Toyota I will always have set vice on my vehicle done hete
"Car Service At Marina Del Rey Toyota"
Excellent! I am always thrilled with the level of customer care and easy and convenient way to get my car serviced.
"William J.cleary Jr."
Got in early and didnt take all day to get car repaired.
"Purchased A Used Prius"
Being a young adult, I went to Marina Del Rey Toyota with NO CREDIT. I had a trade-in car, which was a 2009 BMW 535xi. Originally, Donny was helping Daniel (the car salesman) and I with financing options, but all the numbers were TOO high for my budget. I ended up price matching cars around the area, which were around the same year and mileage, but higher on the Marina Del Rey Toyota lot. Eventually, they promised to price match another car that was $1,000 cheaper (a lot for someone under 25 years). Scott ended up contacting me and was able to get my financing and payments to a reasonable, manageable price. Additionally, since having the car, which hasnt even been a month, the financing bank notified me that I got an even lower interest rate from the higher 17% to the middle 14%. With all help of employees at Marina Del Rey Toyota I was really satisfied. The only reason I would rate it a 4/5 is due to the fact that the car I bought didnt have floor mats, which SUCKS, as well as a key that sometimes works and sometimes doesnt which leaves me just hanging around the outside of the car. Additionally, Ive had to learn a lot of things about the car referencing to the Owners Manual. But overall Scott is very helpful! If anyone is looking to purchase a car from Marina Del Rey Toyota, ASK FOR SCOTTS HELP!
"Purchased A Used Prius"
Being a young adult, I went to Marina Del Rey Toyota with NO CREDIT. I had a trade-in car, which was a 2009 BMW 535xi. Originally, Donny was helping Daniel (the car salesman) and I with financing options, but all the numbers were TOO high for my budget. I ended up price matching cars around the area, which were around the same year and mileage, but higher on the Marina Del Rey Toyota lot. Eventually, they promised to price match another car that was $1,000 cheaper (a lot for someone under 25 years). Scott ended up contacting me and was able to get my financing and payments to a reasonable, manageable price. Additionally, since having the car, which hasnt even been a month, the financing bank notified me that I got an even lower interest rate from the higher 17% to the middle 14%. With all help of employees at Marina Del Rey Toyota I was really satisfied. The only reason I would rate it a 4/5 is due to the fact that the car I bought didnt have floor mats, which SUCKS, as well as a key that sometimes works and sometimes doesnt which leaves me just hanging around the outside of the car. Additionally, Ive had to learn a lot of things about the car referencing to the Owners Manual. But overall Scott is very helpful! If anyone is looking to purchase a car from Marina Del Rey Toyota, ASK FOR SCOTTS HELP!
"Stay Away From These Guys"
Ive dealt with three sales people at this dealership: Elvis, Catalin and Alex. All three proved to be extremely unprofessional and incompetent. Catalin knows very little about cars he is selling (dont be too harsh on the guy since he is new). Alex isnt very familiar with Prius but can quickly google information for ya! And Elvis. Hes got an every trait of your typical sales rep. I was trying to trade in a leased car with payoff amount of 27k. After appraising the car for about 2 hours, Elvis comes to me and says that the payoff amount for them is gonna be 31k! Please share your stories involving Elvis running numbers for you!!
"Horrible Customer Service. Do Not Purchase Here."
I purchased a car from them over a month ago. During the process I negotiated to have my car shipped to MA from CA. Of course they just fixed this into the pricing. With that said I received the car over a week ago and can register my car in MA because the dealer never did the title to the car. I have been calling the dealer, Toyota Financial, Corporate Toyota, and the DMV in CA (actually the only one that provided some help). All they do is keep passing the buck to the next person and dont help at all. I cant operate my vehicle that I purchased from them and have been incurring costs to rent cars to go to my job. Dont trust them...stay away...the worst experience I have ever had purchasing anything.
"Dont Even Bother"
Came here to purchase a used car. After completing test drive another salesman came out and told our salesman, in the most unprofessional exchange between salesmen that i have ever seen in any business, that the car had been sold. Words were exchanged, salesman went to talk to manager came back and said sorry, paperwork had been started. Went inside to talk about another car. One salesman followed the other into the back, arguing and i actually saw one shove the other. At this point i demanded to speak with the manager of the dealership. He acknowledged my presence and thats about all. He not only did nothing to speak to them. He didnt even bother to offer us an apology. Needless to say, not only did we leave but would not consider returning even for service on the vehicle i did purchase at another dealership. There is obviously a significant lack of ethics between salesmen, and there is management that could care less about the customer. Clearly in their view, whats one less sale.
"Worst Experience I Have Ever Had"
Came here to purchase a used car. After completing test drive another salesman came out and told our salesman, in the most unprofessional exchange between salesmen that i have ever seen in any business, that the car had been sold. Words were exchanged, salesman went to talk to manager came back and said sorry, paperwork had been started. Went inside to talk about another car. One salesman followed the other into the back, arguing and i actually saw one shove the other. At this point i demanded to speak with the manager of the dealership. He acknowledged my presence and thats about all. He not only did nothing to speak to them. He didnt even bother to offer us an apology. Needless to say, not only did we leave but would not consider returning even for service on the vehicle i did purchase at another dealership. There is obviously a significant lack of ethics between salesmen, and there is management that could care less about the customer. Clearly in their view, whats one less sale.
"Excited With My Purchase."
Excellent service. This was my first time buying a new car for the family & the team at this car dealer, specifically Bruce V. who was the guy i bothered for a while with non stop questions, were very knowledgable, relateable & accommodating. I would highly recommend Bruce/this dealership to any of my family/friends in need of buying/leasing a car.
"Good Vibe,"
Looking to buy my wife a car in the next month coming up, so I’m shopping around, this is the fourth dealership I’ve stopped at in the past month, nothing crazy fancy about the place, but the people here are nice, I was walking around and was approached by a guy named Bruce, he was down to earth and kind a nice kind of guy that made me smile and laugh. He asked what I was in the looking for in a car, I told him its more for the wife then for me, so he took the time to show me a few options he thought I may like. The experience here was much more warm then the other brand dealerships I went to where they just came at me like vultures. I did not end up buying a car, because I am still in the market, but I expect myself to come back here, it was a good experience.
"Great Buying Experience At Toyota Marina Del Rey"
I just bought my new Toyota 4runner from Bruce Vahhaji at Toyota Marina Del Rey and it was by far the best car buying experience of my life. Bruce was very helpful, knowledgeable and friendly! It was a quick/easy process and I got an amazing deal with no hassles or games. After the transaction he even went out of his way and delivered the vehicle to my home.
"Bought The Toyota Avalon"
My husband and I went to Toyota of Marina Del Rey looking to replace a BMW that had been totaled in an accident recently. We met Bruce Vahhaji as soon as we walked in the door and it was the best thing that couldve happened to us. We immediately felt comfortable with Bruce and his willingness to help us get into a new car fast. It only took him minutes to find the Avalon of our dreams and before we knew it we were test driving the car. As soon as we got back to the dealership we started the paperwork process which went very smoothly. I drove my new Avalon home that same night and Im so excited about it! Bruce sent me a text to make sure my ride home was everything I had hoped for and even followed up the next morning. After talking to Bruce for only a few hours, my husband and I truly consider him a friend and our forever Toyota advisor. If you want the best car buying experience ever, go to the Toyota here and ask for Bruce Vahhaji!
"Leasing A New 14 Highlander"
Car dealerships are usually nothing to get excited about; you either get ignored or pressured to buy something you dont really need. However, this one really stands out, and as usual its the staff that make it so. These guys made my first car purchasing (or leasing) experience absolute 5+ star experience--no joke. I thought going to a dealership was supposed to be this super-awful experience, very high-pressure, put-on-your-mean-face kind of stuff. Nope--well, at least not here. I called to set up an appointment and was welcomed (for about 5 hours!) in without interruption or pressure. I was originally looking at 2012 Highlander, but after making them clean off and test drive it with me (sorry, Bruce!) -- I decided that leasing a new 14 Highlander version would be the best fit for me. They went out of their way to make the experience fun and not-so-intimidating, while also being very realistic and informative. Not an easy tightrope act, but one theyve really mastered. So appreciated! They also managed to track down the exact color combo I wanted, even if it meant trading one of their 14s for another one that met my needs. Bruce was with me the whole time answering all my questions--and trust me, I had about 1800 of them. I left after hours there, talking out my options, with tons of info and no car purchase just yet. They didnt make me feel bad for leaving, either. I set up another appointment the next day, but brought my wife with me. They took my wife through the same steps (minus the test drives) and answered her questions too--but none of it seemed to be a burden for him. There were many more hoops they jumped through to get me in my car, and while people might tell me, "Thats what car salesmen are supposed to do," I truly believe these guys went far beyond to make me happy. Trust me, you dont know how annoying I am with all my questions, indecisiveness, etc. At the end of the transaction, I borderline felt like I made friends. Now thats truly a great experience. This will be our dealership from now on. Period. And might I suggest you check them out if youre in the market for a Toyota.
"Cant Recommend Buying Here"
Don’t buy here...yes they repaired the damage but they did not disclose the damage. I bought a Certified Pre-owned 2011 Corolla here. The steering wheel was not straight when I left the dealership though it was checked as fixed on the Pre-owned Checklist. I took it to my local dealership where I’ve been getting my previous car fixed for 10 years. They found $2300 in damage to the rear suspensionof the car also that the rear bumper had been repainted. From Marina Del Rey Toyota, I requested the repair and a partial refund for the undisclosed damage. They did repair the car, but I got no partial refund.
"Prius Or Prius C Debate So I Needed To Test Drive."
I had an interest in getting a new vehicle and I had decided to go with the high mpg Prius or Prius c. I needed to test drive - and this is a hard to find vehicle. Bruce, my initial phone contact, was polite and listened and was great. His manager, also listened and arranged for me to be taken care of by Bruce. I had to reschedule a few times for my test drive and they were totally cool. I showed up on Saturday morning and Bruce Vahhaji was there to assist us. He answered all our questions, had a Prius c available to test drive, and thoroughly explained the vehicle features. He had us take the vehicle for a nice test drive and was very personable and easy going. We then wanted to compare the Prius c to the standard Prius so we came back and went our for a test drive with the Prius. Again, Bruce patiently explained every feature, did not make us feel like idiots at all. We went up the West Side Highway and back again. If you want an awesome Toyota buying experience, go to Toyota of Marina Del Rey, Bruce was a great guy and will do whatever he can to make buying your Toyota easy and relaxing and just a great experience.
"Great Buying Experience"
I had a great buying experience here. Low pressure and easy to work with.
"Great Service!!!!!!"
I want to thank you guys for the great service and treatment you gave me...it was the best!!!!! I came in to see and test the Prius and that same day I was on my way with my beautiful new car...You really made me feel special !!!! Ill definetly will recommend you to all my friends and family....Thanks again Rebeca C
"Grate Prius"
RayRay was the salesman who helped me yesterday to lease my dream car prius plug-in. what a car I am enjoying every minute I am behind the wheal of my plug-in prius.i like to thank againto all the sales team in marina del rey Toyota dealership of course all because of nice Kamal gurgis the Sales Maneger .I highly recommend him his grate sales team and the dealership to whomever looking to buy a Toyota. Thanks Ray Ray
"Love My Camry"
I really appreciate all the hard work RayRay did to explain features of the car I always dreaming to own, ya.. I am talking about my 2014 Camry Se model. loving it. I recommend Marina Del Rey Toyota and GSM , Mr. Kamal for his effort to train such a grate sales team. Keep up the good work Ray Ray.
"Love My Corolla"
Love Love my new Corolla Eric olivas was my salesman , he broke down al the prices for the diffrent models on the corolla but i went with the corolla s . He gave me a great deal i would recommend everyone to come see Eric.
"Happy Customer"
Recieve a letter in the mall saying that they would buy back my car . So i decided to marina del rey toyota which eric olivas has my sales person. We talk about prices on buying back my car and he gave me a great deal i ended up trade in my 2009 corolla for new corolla and i really like it
"2012 Prius"
had the best experience eric was my saleman he was very helpful and answer all my questions. very happy with my prius i lease from him.
