"Very Helpful And Friendly"
Helpful and friendly service. Customer parking is confusing and a bit inconvenient.
"Jonathan Was Exceptional!"
Jonathan was a pleasure from the very first phone conversation. I was inquiring about a used car that was in pristine condition and he was able to hold the highly-sought-after car for ME and ONLY me, even after he got stampeded with interest! He was exceptional and even had the car detailed, scratches buffed out and sparkling like it was absolutely new. Thanks Jonathan!! - Super Happy 2006 Lexus IS 250 Owner
"Extremely Friendly And Helpful"
04-28-2017
Shopping for a Certified i3 Rex and David French was really informed and helpful without resorting to any high-pressure tactics. A very refreshing and positive experience. Continue the great work!
"Extremely Satisfied Bmw Buyer!!"
04-26-2017
I purchased a used 2016 BMW 328i from BMW of Beverly Hills on Saturday. I received VIP Customer Service from both Matt and Charles!! They are extremely Professional! I HIGHLY Recommend Buying a new or used BMW from Beverly Hills BMW!
"Bmw 428i Convertible"
We were not able to leave until 6:00PM from San Diego to Beverly Hills to purchase the care, however, they knew we would be coming in late and were totally accommodating and stayed for the hours that it took to make the purchase. Great customer service and we love the car!
"Alfred Is The Worst Salesman At This Dealership"
Whatever you do dont try to buy a car from Alfred at BMW Beverly Hills He is the worst most rude most disrespectful sales person Ive ever met in my entire life
"Dont Pay Attention To Your Questions"
Used the cars.com site to ask about accidents and options. Never got a list of options, and the response about accidents seemed evasive.
"Jerked Around For A Week, One Of The Worse Attempt"
I contacted this dealer trying to buy a car that was listed on cars.com The sales person couldnt find the car as it was not at the facility, I had to forward him the ad, I did so on the 23rd of December. I told him I wanted it and then was promised that they would send forms to me to sign (the following day). The weekend came and went with no word so I sent another request, the form finally arrived and it was returned Absolutely NO reply Worst attempt to purchase a used vehicle EVER
"Only Dealer In Country Not Charging Premium For M2"
12-13-2016
The dealer has been an absolute pleasure to work with! They sold me a 2017 BMW M2, which is very difficult to find and most dealers are charging a hefty premium for. Not only did they sell me the car at the listed MSRP but they did not even ask me for a deposit and I am an out of state buyer! The salesperson, Jory Barnes, is extremely professional, knowledgeable and has been quite helpful in the process of buying this car and making sure it gets delivered to me without a problem. I would highly recommend this dealership to anyone that is looking to buy or lease a BMW and wants to be treated with respect, courtesy, honesty and professionalism. These are qualities that are in short supply with the car dealers where I am from in Miami!
"Autobuyer"
I recommend Beverly Hills BMW for certified used auto purchase
"Awesome , Awesome, Experience !"
10-08-2016
From start to finish, what an awesome Experience, from the first phone to the finishing touch upon leaving, my sales person was AZ Moosa, highly recommend him in every possible way , Nice job, AZ I would buy another car from this dealership and AZ in a second. Rick
"Dealer Never Replied To Availabliity Of A Car"
Dealer never replied to inquiry on availabliity of car on cars.com
"Johnny Kontorovsky"
Big time service Im very happy to purchased my cars in this dealer the general manager excellent person
"Horrible Customer Service"
Very horrible customer service. I went to test drive a Pre-Owned Certified car on August 4th with a pre approved loan letter to buy the car immediately if I liked it. I liked the car and at the end of the day I gave them the loan letter deciding to buy the car. The sales advisor told me that the loan processing would take a day and that she would give me a call when the car was ready for pickup. Also I pointed out to a few repairs that needed to be done for the car before I picked it up. I did not receive a call at all. Finally I decided to call my sales advisor on August 8th to check the status. I was given a few contact numbers and asked to talk to of which none of them answered. I called my sales advisor again and now she asked me to try calling them the next day. The same thing happened the next day and my sales manager again used me to called the next day again. Finally on August 10th I decided to go to the showroom to get things done. When I picked up the car after all the trouble, none of the repairs that needed to be done was finished. The sales advisor promised to get it done in a week but never after the purchase of the car got in touch with me. I HAD TO KEEP CALLING THE SERVICE ADVISOR EVERYTIME. Again after which I decided to go directly to the service center and get things done. But this time they would not give me a loaner car unless I had an appointment. I took the appointment for the next week on August 23rd. I was promised to pick up the car after service on August 26th. And then the story repeated. THE SERVICE MANAGER now does not respond to my calls and never lets me know about the status of the car. It has been a week and I still have not yet received my car and the SERVICE MANAGER IS NOT PICKING MY CALL!!! MOST HORRIBLE CUSTOMER SERVICE EVER!!!!
"Would Not Go Back"
Horrible customer service. I was ready to buy one of their used cars thay had advertised that same night. When i arrived, the sales person i had an appointment with was in another test drive. The second sales person could not find my car. Car ended up being at their service center. I was told i would get a call as soon as they get it there. Never received a call. I called twice, first one, sales rep was off, second call and voicemail was ignored.
"Love My Bmw"
Service advisor was very knowledgable and my car was ready when promised, it was washed as well. The shuttle back to my house was clean and I didnt have to wait.
"Bought An X1"
salesman laid back & with the sales manager helped me negotiate a fair deal
"Stellar Service"
Check engine light came on while I was on vacation.. Dusan the service advisor took my car in had it diagnosed and repaired within 24 hours I was back on the road! Excellent job!
"Great People"
I went to buy my first 7 serious from Beverly Hills BMW and they were great the salesperson the finance department all over the place they got me the best deal and the car is great thank you very much Beverly Hills BMW, specially Rubin and Shahin
"Great Service "
Dung Trinh was awesome. He checked in my car on time, service was done on time and the facility is beautiful. I would highly recommend BH BMW for service and ask for Dung.
"Great Service, Very Helpful And Very Patient. "
I was able to lease a cool new BMW i3 and love it. Fe was super helpful and she and Miked helped me get a great deal.
"Amazing & Fast Service!"
I Love BMW! My experience was amazing & the service was fast :)
"Sales Department"
I bought my first car from BMW Beverly Hills and at first I was completely satisfied and happy with my purchase. How ever sale rep Jeff DE LA Cruz attempted to remove some scratches on my passenger side door. So instead of driving off with my new car I left it over night so that the scratches can be properly buffed out. The next day I returned and when I picked up my car it was sitting in a shaded area and it appeared that the scratches were buffed and painted properly. It wasnt until I was home that I noticed that they had packed the wrong shade of black on the scratches and the paint did not blend at all. I was so disappointed and was informed by Jeff that they did the best they could so I left it at that. One month later I went to the service department and my service agent noticed the door and questioned me about it. He was very upset and stated he use to work at the BMW detailing department and reported the job Tha was done on my car was awful and could have been fixed a lot better. He was able to tell me which shade of black they should have used and everything. It was an annoying situation. The man began taking the paint off by hand and stated that if he had a buffer he could get the scratches and the wrong color paint off better. The service agent did the best he could but Im unsatisfied with how sloppy of a job they did in the first place.
"Exceptional Service"
Exceptional service and personnel. will recommend to friends and family.
"Great Service"
Very friendly service from A to Z. Nice and very clean facility.
"Couldnt Be Happier"
Best service around!!! Carla Langley you are seriously the best, couldnt have asked for a better experience especially being that I was a first time buyer. From the very first phone call to the last nothing but honesty and the best service. I would recommend her and BMW of Beverly Hills to all my friends and family. Carla, thanks again for all your help!!
"Horrible Service Department Customer Service"
I took my car in for routine maintenance and to look into an issue with the A/C. I was informed by my service advisor that the A/C issue was due to a previous accident of which the body shop had not fully fixed the issue. He insisted that I have the service department perform the repairs as the body shop would "only cause further issues." At his advice, I trusted that this would be dealt with in a timely and professional manner. It was anything but. My insurance company and I requested an estimate several times only to be ignored as this was needed for insurance to give the go-ahead to proceed with repairs. What should have been a 2-3 day ordeal ended up lasting 20 days, thus exceeding the total number of days for the rental car on this claim. The original body shop stepped up and agreed to pay for three of those days. All the service department did was place blame and not accept responsibility for their delays, even though they are well-documented by my insurance company. I am now stuck with a $650 car rental bill that they refuse to cover. This is by far the worst customer service experience I have ever encountered. It is now 2 1/2 frustrating months later and the service department continues to place blame on everybody but themselves. Even my insurance company is appalled at how they have handled this. Both BMW and Beverly Hills BMW has lost a customer.
"Worse Service Look At Yelp And Bbb Also"
My car has had electrical panel issues often and it has inconveniently taken 5 appointments to take care of it properly. They changed the panel after two years with the same issue. Furthermore they forgot to tell me twice that my car needed to stay overnight to be fixed although they promised it ready by 4pm. Once they left me without a ride and they had to pick me up after hours to get my car. The counselor Jaques Riley would never give me a heads up unless I call the office. Overall this has been inconvenient and stressful. Also my car never got an alignment. Its a strategy to have you buy new tires once the lease ends. First they told me I needed two replaced and then only one. I will file directly to consumer affairs and bbb. I left messages to the service manager and never got a call back.
"Annual Service"
Helpful and personable staff. Clean facility. Refreshments. Car returned clean.
"Highly Recommend"
Amazing facilities. They took my car and performed all the services I needed. They even found a few things that I did not notice, gave me a call to let me know and approve the work. Jeff Baker provided fast, professional, and courteous service. I highly recommend BMW of Beverly Hills for service.
"Friendly, Timely Staff And Service!"
Tracked down one of several pesky vibrations Ive been having.
"Excellent Service"
The service tech was nice & helpful. My car was taken care of excellently.
"Dung Trinh Best Service Advisor Ever!"
After 15 years and three vehicles with Beverly Hills BMW I can unequivocally state that Dung Trinh is among the best in the organization, providing unparalleled guest service. Throughout the ebb and flow of various service managers, policy shifts and organizational restructuring, it has been the consistency of dedicated team members like Dung and Ziggy that make every visit effective and efficient. Personal yet profressional, they are the epitome of guest service and always provide an honest evaluation, even when its not what I want to hear. They are the heart and soul of what it means to be a BMW BH client and I will remain there as long as that spirit of personal, professionalism remains.
"They Dont Get Better Or Even As Good!"
I have been dealing with Beverly Hills BMW (Neda) for over fifteen years. Every one of my BMWs has come from that dealership ( Neda). I currently live in Prescott, Arizona, but made the 800 mile round trip to lease another BMW from Neda and the wonderful people who work with her. If you want what I consider the best, most reliable car made at really good price, talk to Neda at Beverly Hills BMW. She will be there for you long after you drive your new car away. Oh yes, the all important service department is as good as they get. I went there for eleven years when I lived in Los Angeles. Ask for Laurie. She will take good care of you and your car.
"Great Experience For My Tire, Oil Change Service"
I discovered a slow leak in one tire (thanks to the BMW TPM system) and when I came in to BH BMW to have it checked out, they took care of me immediately. Turns out I was due for an oil change anyway, so while they awaited authorization from BMW to replace the tire (I have the wheel/tire insurance), they did the oil change. Entire process took less than 60 minutes. Thanks to Dung Trinh, Laurie Down and Ernie Sumen at BH BMW.
"Great Car Service"
Keep up the great work! Nothing else to say...just typing to get to 50 characters
"Great Service"
Great service,and fast service I would recommend this dealer for every body who I know.
"Great Service"
Satisfactory and very expeditious. I was happy with the quality of work
"328i Service"
In at 730. Worked with Dasen who was an expert in service area. He diagnosed issues and proposed solutions that were very reasonable. Car was promised at noon and it was done at 1055 am as I was waiting for it. Runs perfect and it was sparkly clean when they returned it! Service is world class.
"Bought Bmw Through Jory Barnes"
Recently bought a BMW at Beverly Hills BMW. We went through Jory Barnes. Jory is by far the best car sales person I have ever worked with. Over the phone, Jory was able to work with me to get to the price I wanted and gave me his word that he would honor that price. Now when a car salesman "gives me his word" I always take that with a grain of salt because of prior experiences. But Jory was in fact, a man of his word! He made the process so simple and showed world-class professionalism. On a related side note, the finance manager, Charles Nchinda was a pleasure to work with as well. Not pushy and very professional. This was my first BMW and because of Jory, I know it will not be my last. I would jump at the opportunity to refer anyone who is looking for a BMW to Jory at Beverly Hills BMW. Jorys number is 323-801-1430. His email is Jory.Barnes@bmwofbeverlyhills.com. Thanks Jory!
"Great Services "
Shahhon-----best dealer that I have ever met. Suggested me a approving car and provided nice survices.
"Great Service"
The Bmw technician who attented us was extremaly kind. We was very satisfied. Thanks
"Goodservice"
They didnt fix what I came for because they needed a part, and I think they were out of it? Now I cant remember if theyre supposed to call me when they get the part or what
"Great Service As Always!"
My service advisor Sarkis is always on top of things and takes cares of everything.
"Love Neda - Love Bmw Bh"
Fabulous experience. Neda got me exactly the car I wanted.
"Intelligent Freindly Serv, Whisper Clean Facility"
As stated above: Intelligent and friendly service, whisper clean facility
"Great Service And Customer Experience."
Excellent, friendly service and customer experience. Very nice facility. Service advisor Jacques Riley is terrific.
"Maintenance "
Sarkus was my advisor and he was awesome! I dropped off at 745am and asked if he can have car ready at 12n. My car only needed maintenance. He called me at 11am and told me car was ready to go. Thanks for being so efficient, honest, and considerate to car pick up time! Will be back again!
"Services Adviser Mr. Dung Trinh Was Great"
I have been visit this location for my all three generation BMWs and my services adviser Mr. Dung Trinh is wonderful!! He is really thoughtful and care about his customers. I highly recommend him. As for customer services area, I dont feel as welcomed as to the services area. the girls over the counter were slow and talking, laughing with many personal stuff. After the free shuttle car dropped me to the Grove, I waited more than 1 1/2 hr for the car to pick me up.. worse come to the worse, I cant even get in touch with the customer services line. NO ONE ANSWER THE PHONE!!!!!!!! How can this happened? Ended up I took my own Uber services back to the services center.. that was a pleasure thing to do at all. Gladly, the service mgr. Laura called and made an apology to me. so, I am get over it. Just hope that the customer services people more helpful in the future to other customers. ,
"Time For Service"
Though the staff was very friendly, Alicia and others, there were gaps in communication. The wait time between finding out status of my service was to long.
