"Mckenna Cerritos=awesome!!"

10-27-2017

I have nothing but good things to say about McKenna Volkswagen in Cerritos. The main person who handles all of my services or unexpected surprises concerning my car is service consultant Yassenia Cortez. Shes amazing. She looks up things related to my warranty and 9 times out of 10 saves me some money....which I truly Appreciate. Im spoiled. When car is an overnite hold I almost always if not always get a loaner. To me thats how a customer gets treated. Thank You Yessenia for ALL THAT YOU DO!!!

"New Car Purchase"

10-27-2017

I went in to replace my battery and walked out with a new car. It was a little more expensive then the battery purchase but Im happy. This is my 4th purchase from McKenna and have never been let down or feel taken advantage of. I will still refer to friends and family as will as be a return customer. Thank you and keep up the exceptional service!

"Car Purc"

great sales person and this is my second car I buy from him.

"Just Terrible"

We went to McKenna Cerritos to buy a used Jetta. Our sales person was Tessa Reidy. We agreed on a price of $12,500 and we put $5000 down which was supposed to go towards taxes & licensing and the remainder was to go towards the principal. Joe Serpico called us in to do the paperwork he said he had a wedding to go to and could we do this quickly. Huge Mistake. When the loan paperwork it said we owed $13,347.83 Hmmm. So they put the car in at the original price not the memorial day sales price and then after paying tax and licensing fees every other penny of our downpayment $3600 went towards a 5 year limited warranty that we didnt discuss or want (this same warranty usually goes for about $800). They refunded our money after 8 weeks and many phone calls. Stu Green the GM was extremely rude and not helpful. A simple I am sorry would have been nice. Unfortunately all he said was "I am sorry you didnt read your paperwork". So am I Stu. Other problem with the dealer: Took car mats out when washed and wouldnt return DMV sticker was supposedly stolen off the lot and we had to fix Open recall not cleared Front headlight is missing parts. We took it to another VW dealership to fix. They said go to your original dealership this should be covered 100%. Big surprise McKenna Cerritos said no. Not surprised but I see below about a year ago someone else had a very similar experience. Wish I had read the review below!!!

"Debbie Moon Is Awesome"

08-19-2017

3rd time here, because the personnel here is honest. As a car enthusiast I know when someone is recommending unnecessary work, never the case here. The repair work done by capable technicians, and I have never had a problem.

"Debbie Moon, Professional"

08-19-2017

I am a loyal customer have been coming here for five years for scheduled maintenance. Probably best to make an appointment to make sure your vehicle is worked on with less wait. They get the job done.

"Debbie Is Fantastic"

08-19-2017

4th time here at Mckenna VW, always knowledgeable, superb service. Service done in a timely manner and estimate wait accurate. Recommendation snacks, but appreciative of the water offered.

"Above And Beyond"

I came to this dealer to get my car serviced, it was an extremely smooth transaction and it was all thanks to Yessenia in the service department. She was thorough and attentive to my needs, I would recommend this dealer to anyone to needing VW assistance! The parts department was also extremely helpful with all my thousands of questions, and had everything I needed in stock and installed same day.

"Not Good At All!!!"

Not good at all. Would not let me test drive the car at all. wanted to run a credit check. I asked sales person to call if the price drops. price went down he didnt call me. Called me on Monday to see if I was still interested when the car was already sold, and he didnt check first.

"Mckenna Cerritos Restored My Faith"

04-28-2015

I wanted to take some time to give give MAJOR kudos to McKenna Volkswagen in Cerritos and in particular the Fleet Manager Garrett Osborne. Our experience from start to finish was exceptional. Obviously, Garrett has considerable sales and customer service background. I came with my daughter the first evening and he was very attentive, giving us all the attention we required. We came back the following Monday evening to look at a GTI but decided to look at several other models. After several test drives we decided on the Golf TDI SE. The purchase experience is always laborious at a dealer but with proper preparation, the whole deal took only 2 1/2 hours, start to finish! This was thanks in no small part to Garrett following the deal all the way through until we drove away. We cannot recommend Garrett and McKenna Volkswagen highly enough!!

"Always A Great Experience Here!"

04-01-2015

I purchased my Volkswagen Jetta here about two years ago and ever since then I have always returned to McKenna VW for any other services that I may need. Whenever I have a concern about my car I am always taken care of and leave with a more than satisfied experience. I always see Yesenia, she is always great help. She has a very friendly and welcoming attitude and always makes sure that my car and I are taken care of. I would definitely recommend anyone I may know to visit McKenna VW for whatever it is they may need. Ive had a wonderful experience and will continue coming here.

"This Place Is Awesome! Cool Dealership."

03-10-2015

Had a really great experience with McKenna VW after checking out a couple other places. They were extremely knowledgeable about the cars, showed me every car I was curious about, upfront throughout the buying process and gave me a great rate on my Golf TDI. The car is awesome. Its what you get when you really want to love your car and get really great gas mileage.

"Easiest Car Buying Experience Ever!"

10-07-2014

I came to McKenna Vw Cerritos this past Saturday afternoon to take a look at some new 2015 GTIs. Before going I was definitely weary of car dealerships, as a lot of people are, I didnt want the high pressure sleazy old school car salesman that I had dealt with in the past. I knew a lot about the car prior to coming in, and I just wanted an easy process, a good sales experience, and some answers to a couple technical questions. When I pulled up to McKenna, I was shocked to not see a sea of car salesman standing out front. There was one or two but you could tell that they were doing their job looking out to make sure everybody was being greeted and everybody was being helped out. The Sales Consultant that greeted me was Devin Smith, a professional looking young man who was cheerful and excited that I was there to see the new GTI, he told me all about how Vw invited a bunch of their Sales Consultants to the launch of the new GTI and had so much insight on the other cars that I was comparing to the GTI because he drove them right next to them on the same road track. Any technical questions that I had he knew right there. It really helped me to talk about what the other cars were about, and what kind of performance benefits the GTI has over the competitors. At the end of the day I would say there is an atmosphere at this dealership that makes you feel comfortable, and that you are in the right place to buy a Volkswagen. All the people in the process from the other employees besides my Sales Consultant being friendly, the manager coming to say thank you as you could tell that he was very very busy, and Cody the finance manager was great. If you are in the market for a Volkswagen, McKenna Vw Cerritos is the place to go!

"Great Dealership!"

All employees at the service department are welcoming and friendly, the Service Manager Rick Bradley is always making sure each customer that steps in the service department is attended and satisfy. Purchusing my first car at McKenna Volkswagen was an awesome decision. Thank you McKenna company!!

"Horrible. Taylor Mann Is The Worst!"

Worst service ever! Taylor Mann is the worst car sales person ever. He definitely doesnt know what hes doing and how to properly assist somebody in a car sale. He needs to brush up on the basic product knowledge. And when you would try to get in contact with him he would pretend to be someone else when the voice was clearly the same person. I ended up driving over 50 miles for an even better deal, in fact, with Taylor, I wasnt even getting a deal at all. It was way worth the drive instead of dealing with this kid. Note to McKenna, train your people better! Because of Taylor I will definitely not recommend McKenna to anyone I know looking to buy a car.

"Kudos To The Internet Sales Team At Mckenna Vw!!"

07-15-2014

I just wanted to leave a review for Cody Burt in the internet sales department at Mckenna VW. He quoted us a competitive price over the phone and he kept it simple for me and my wife! Go see Cody and the internet sales team at McKenna VW!!

"Service Department Knows What Service Is."

07-15-2014

Yessenia Cortez, great help and friendly. Always on point with service and her attitude. After a minor mishap, Rick the service manager stepped it up and did the right thing. Kudos.

"Great Service"

06-10-2014

Brought my car in for an oil change and check why my coolant light turned on. They found the problem and addressed it. I also had something else that had to be done but I couldnt afford any more $ to fork out @$800 already So David in the service department helped me out! So happy. Thank you!!

"Daniel Silva - Sales"

To email in and call McKenna VW Cerritos regarding the vehicle that I wanted was a breeze. Daniel Silva has a charming personality for sales it was a comfortable situation to sit and chat while waiting for the financial guy James Kenna finish up with another customer. If you know what you want and find it before hand McKenna VW Cerritos is the place to go. I hope to go back in 5 years for my sons.