"Great Experience With Nigel"
10-24-2017
My husband and I went to look at a Lexus ES350 and ended up leasing a 2017. My co-workers suggested to see Nigel and he was excellent! Never felt pressured and the transition went very smoothly. It was also a pleasure working with Joe Cardello who was very patient with covering all aspects of the car. Both very professional and a pleasure to work with. It was also was a very nice atmosphere.
"Great Place"
10-23-2017
I would like to thank Walter,Nigel and Jose for the best buying experience My wife and I ever had. We could have been treated better. Best dealership I ever been too.
"Mark G Sales"
05-01-2017
Purchased a certified RX350 from Mark Gauthier He was extremely easy to work with NO pressure whatsoever and he did everything he said he would!Definitely would go back to see Mark
"Excellant Service"
03-09-2017
We recently went down to service our company vehicle and stuff are very friendly and helpful especially Bill Linehan. He take care of the matter very good and efficiently.
"Great Service!"
Lexus RX 400h 12 years old with 265k miles. Longevity is definitely due to the brand and the service provided by Laurie at IRA Lexus of Manchester. Parents bought an RX last year from Joe and the buying process was quick and painless.
"Exceptional Service - Again"
01-17-2017
Ive had my Lexus for 2 years and have regularly brought it for service to Ira. This is a first class run dealership. They are friendly, courteous and most importantly provide quality and timely service.
"Working With Emma"
12-31-2016
Highly recommend working with Emma Tolland. Buying a car is always a tedious process and needless to say sometimes takes hours. Working with Emma was easy, friendly and most importantly she was transparent and honest throughout the process. I recommend working with this dealership and Emma. Very happy with my new vehicle.
"Great Experience With Joe Cardello"
Recently my wife and I purchased our second certified RX 350 from Joe Cardello. It was a great pleasure working with Joe to find the car we were looking for. Joe is very patient and kind and he went through all of the differences from our 2011 RX and the 2015 RX we recently purchased. The only thing Joe needs is more shelf space in his office for all of the awards he has earned for being the top sales person year after year. Thanks Joe. Jon & Joanne Snow
"Caution !!!"
07-20-2016
I was looking for a hard to find used car which this dealership had available. I called and arranged for an appointment to see the car. I was assured by Curtis Sternitzky, Internet car specialist, that the car would be available. Here is the pasted note from the dealership-- "This is a courtesy email to remind you of your plans to visit Ira Lexus of Manchester Saturday, July 9th, at 4:00 pm. The Subaru Outback, stock number D1230457 will be here for you to see and drive". I live 5 hours away (10 hours round trip), so, before I left, I asked for confirmation that the car would be available to see. I had a phone conversation with the dealership at 9:47 am on July 9. I confirmed my expected arrival time and was reassured the car would be available. My son and I arrived around 2:30 pm and when I asked to see the vehicle, I was informed that it had just been sold (the car was still on the lot and the paperwork hadnt been done). I had been assured in writing and had confirmed by phone that very morning that the car would be available for me to see. I had made it clear that it was a significant trip to make and despite confirming that the car would be available, they still sold it before my expected arrival. I asked to speak with the manager as I had made a significant effort to see the car and wanted to understand why they decided not to keep their word (or even extend me the courtesy of calling me while I was on the road to discuss the situation). I could view the manager, Edward Stockel, in his office and instead of coming directly to discuss the situation with me, he made me wait 20 minutes while he played around with papers on his desk and spoke with employees who would come in and out every few minutes. I finally became upset enough to go directly to his office and ask to speak with him. He denied that I had been assured the car would be available and that they dont do that. I showed him the email and the time of the phone call that morning. He then told me that there was nothing he could do about it. If this was a side of the road used car dealership, perhaps I should have expected this type of customer service, however, this is a Lexus dealership and my experience is that Lexus requires a higher level of customer service and commitment to its customers. This is the only reason I even considered such a long trip for a used car. Obviously a bad experience for me, but I would suggest that, at the very least, other customers should be suspicious of this dealerships ability to conduct internet sales. That being said, I think there is a more important point here. I would recommend to anyone considering the purchase of a Lexus automobile to consider how much dealer integrity and customer service is important to them. A Lexus is a significant investment and, in my opinion, the relationship with your dealer is vital. There are at least 4 other Lexus dealerships in the greater Boston area and you might want to consider a dealership that is more trustworthy and stands by their commitments.
"To The Rescue"
07-14-2016
Ira Lexus helped me solve a transmission problem after it was shortly out of warrantee. They were my advocate with corporate and they successfully repaired my rx350 - and I believe in the end I was treated fairly! While this is not a common problem - my advice to my peers - but an extended warrantee and have all your service work done by Ira! Laurie B is the best service consultant - bar none!!
"Great Dealership"
07-05-2016
Always get our SI 250 serviced here. People are friendly and the quality of service is awesome.
"Great Staff"
02-24-2016
I purchased my vehicle here. I was so pleased. My salesperson was great Mr. Stockel, the General Manager introduced himself and welcomed us to the Ira family. Patrick in Finance was amazing he made it affordable and easy. Cant wait to return for Service and thank Mr Stockel again for everything.
"Kudos To Mohamed - Excellent Salesman"
08-26-2015
We drove 3.5 hours from Northwest Vermont to Ira Lexus in Bedford NH to look at a 2013 ES350. I had stopped by the dealership a month ago and met Mohamed as I was driving home from Massachusetts. They didnt have a car at that time that I was interested in, but as soon as one came in, Mohamed gave me a call. He is such a polite person, charismatic and knowledgable. They were very busy Saturday morning when we arrived, but he still provided excellent service without trying to pressure or rush us through a decision. I also want to extend a thank you to Jose who was very patient and respectful through the negotiation process. I feel we got a good price for our trade-in and their cars are priced to sell. Before we drove the car off the lot, Mohamed made sure I felt comfortable with the navigation system, even helping me program in my home address and setting up bluetooth with my iPhone. The facility is very clean and the atmosphere is very welcoming, starting with the woman at the reception desk who had a big smile when we walked through the door. Im Lexus loyal, and now Im Ira of Manchester loyal too!
"Always Satisfied"
07-29-2015
Just a shout out for Josh marquis at Lexus. I always get great service and advice for our cars from Josh! He always explains everything my cars need in great detail and goes above and beyond when I have an issue or need help with something. I can not recommend Josh and the people at Lexus enough.
"Professional"
I wanted to put in a good word for Jake Pawlusiak and the entire staff at the dealership. Of all of the dealers and all makes we visited this was are most pleasant and professional car shopping experience of them all. I would highly recommend if you are buying a Lexus to lookup Jake and enjoy your experience!
"A+ Buying Experience"
12-12-2014
Rich and Nigel are truly genuine people who look out for the better of their customers. I will recommend my friends and family to both of them as well (of course) Ira Lexus. I strongly believe Rich (and Nigel, of course) should get an award for all that he has done for me, if Ira does that sort of thing.
"Car Purchase"
11-17-2014
I went looking for a certain car at this dealer and ended up purchasing it. Great customer service.
"From Ma To Nh"
Sovy was extremely clear and answered all our questions. We didnt feel pressured at all which was the reason we came to NH from MA (encountered much sales pressure from a dealer down there). Ed was very open and eager to meet our needs. Very professional, knowledgeable and friendly!
"Very Professional"
09-02-2014
Very professional and personable. We would recommend a friend to see Fred to purchase a Lexus.
"Excellent Experience"
08-28-2014
Excellent experience throughout. Very professional. Made buying a car easy.
"New Car Purchase"
08-28-2014
The most professional and informative buying experience with Sam. Low pressure sales encouraged us to come back for a second time.
"Pleasant Buying Expereience"
08-27-2014
Initially met and bought the car from Ed. Being the manager, he was able to make decisions without going to his boss. We then met and finished up with Fred, who went over the car and finished the paperwork. It was as pleasant as it could be buying a car :) .
"Great Dealership"
08-16-2014
GREAT DEALERSHIP. Sam Sula was very knowledgeable and helpful.
"Sovy Sun"
08-14-2014
Professional, no pressure sales person. Easy to deal with and listened to our preferences. Timely responses to questions and requests for information.
"Fred S"
08-14-2014
Extremely satisfied with the help and attention Fred provided. Best car buying experience to date. Fred was attentive and very knowledgeable! Exceeded my expectations!! :)
"Peace Of Mind"
08-06-2014
Buying a new car is often a stressful proposition. I found my sales person Jake Pawlusiak to be very well informed and answered all my questions. The whole dealership was very helpful. I have no problem recommending them to any one who expects that excellent service is the norm both before and after the sale.
"Sam, A Cut Above The Rest!"
08-06-2014
We had a wonderful experience purchasing our Lexus 300h at Ira Lexus of Manchester, largely due to the sensitivity and expertise of their sales agent Sam Sula. Sam was extremely knowledgeable and professional in dealing with us. She was patient and respectful--a delightful change from the stereotypical cars salesperson that is expected. Thank you, Sam!!
"Great Experience With Ira!"
08-04-2014
I greatly appreciate the time, effort, and professionalism that the sales team at Ira put forth to find me the exact car I wanted at the right price. Noah is a fantastic sales consultant and made the process easy for me. The entire team-including managers and the General Manager- always returned my calls and answered any and all questions I had during the process of buying my first car. Thank you Ira for a great experience- I will definitely be back!
"Sovy Sun"
08-04-2014
Fantastic people, and a fantastic buying experience!
"Joe Cardello"
08-04-2014
Joe has been so wonderful since we started getting our cars from Lexus of Manchester. This is our 9th Lexus and we hope Joe can assist us with many more. He is attentive, honest, great listener and overall just a wonderful person. Thank you Joe!!
"Great Experience"
08-01-2014
Very smooth transaction and very helpful. Thank you!
"Sovy Sun"
08-04-2014
Sovy did an excellent job! She helped me see the options I had for a new car. She is knowledgeable, helpful and very easy to work with. The service folks were helpful, welcoming and courteous. Pleasure doing business here.
"Sovy Sun"
08-01-2014
It was a pleasure meeting and working with Sovy and Nigel.
"New Lease Rx350"
08-01-2014
This location was very nice and had a nice selection of vehicles. When we first went in to the dealership Samantha Sula introduced herself and brought us around the location looking at various models - when we went in to buy, the lease process was explained in detail. Sam was available to give us an in depth review of the vehicle and the various functions within it. The overall process was stress free - no pressure - very nice people to work with.
"Shopping For New Car"
08-01-2014
The service was great and everyone was very helpful!
"New Lexus Hybrid"
08-01-2014
As a Prius owner I thought that Id be buying another until I met Sovy and drove the Lexus CT200. Same price range but so much nicer! Thank you Sovy & Nigel - a painless new car shopping experience at Ira Lexus of Manchester :)
"Sovy Sun"
07-28-2014
Sovy was extremely personable and professional throughout the process. She was the reason I purchased at this dealership. I would recommend her to anyone!
"Jim Cheever"
07-28-2014
Jim was extremely knowledgeable and a respectful salesperson. I would recommend him to any friend looking for a Lexus in the future.
"Sovy Sun"
07-23-2014
Sovy, Nigel & Hitesh were all very pleasant with me. They took extensive time to answer my questions. I was very pleased with my experience. I was also very pleased that Nigel shared his extensive experience & knowledge with me; both in helping me with my warranty & helping me to learn about my decisions. I purchased a Lexus & a warranty. Also, Sovy spend the entire afternoon with me.
"Great Experience"
07-23-2014
Very knowledgeable and fully explained the cars features. Straight forward and honest!
"Sovy Sun"
07-23-2014
Sovy was very helpful. She answered all my questions and helped me achieve what I was looking to accomplish when I came in. Very knowledgeable and efficient during the process.
"Courtesy"
07-23-2014
Noah, has been an outstanding salesman; never pushy, always upfront and honest. This has been the most pleasant car shopping experience in many years. **Please note: The entire staff displayed a pleasant environment the entire 8 hours I was there**
"First Time Lexus Buyer"
07-17-2014
Fred, Nigel & Hitesh are excellent as professional car dealership agents - answer all of my questions, spend time necessary to insure Im purchasing the vehicle that works for me - especially Fred.
"Excellent Customer Service"
07-16-2014
Excellent customer service. Everyone made the buying process pleasant.
"Fantastic Experience"
07-16-2014
Fred was fantastic to do business with. Well done Fred!
"Certified 2012 Rx350"
07-14-2014
Very good Sales Person. Same made my buying experience enjoyable.
"Very Happy"
07-14-2014
I was very happy with everything and everybody. Overall a great experience.
"Outstanding!"
07-14-2014
The best experience I have ever had. Buying a car can be painful. Salesmen going back and forth with managers. Here at Ira Lexus Manchester that doesnt happen. They know what you want and get the deal you are looking for. Fred Seixas is an excellent salesman and has a great personality. Loved doing business with him. Thank you Fred!
"Sovy Sun"
07-10-2014
Sovy was great to work with. She made buying our car a stress free experience. I would recommend her to friends & family.
"Sam Sula"
07-10-2014
I had a great experience at Ira Lexus of Manchester. Sam is very pleasant to work with.
