"Excellent!!"

My 10 year old car was giving me major issues and as much as I liked not having a car payment, I knew it was time for me to let it go. I went to Galpin and was helped by Eric Menchaca. He helped me narrow down my options and got me the payment I wanted. I had a great experience overall and Im happy with my purchase.

"Thanks Tony!"

12-14-2016

Tony helped us get a great deal on a used car. Would buy from him again!

"Thanks"

08-17-2016

I want to thank everyone thanks to ROberto Guerrero I get a great deal and i am really enjoying my new jetta.

"Great Deals And Customer Service"

2nd time doing business with this dealership. Always transparent, friendly and they have their customers best interest in mind. I am extremely impressed by Victor Frausto who always found the car I wanted and a price that would fit in my budget.

"Francisco Gutierrez At Galpin Volkswagen"

I walked into Galpin last June and I had a VOLKSWAGEN GTI in mind. Galpin did not have the model I wanted but they found the exact model I had been dreaming of and they found one in Palm Springs. Francisco Gutierrez made it possible to have the car ready for me at Galpin the next day after my first visit. He was very professional and thanks to him, my buying experience was quick and effortless. Thank you so much and keep up the great customer service you offer

"Happy Customer"

02-23-2016

Great experience, They were able to help me over the phone and get everything ready for me so all i had to do is come in Sign and Drive. The customer service from Victor Frausto was A1...He went above and beyond to make sure that i was completely satisfied with my purchase. He even came all the way to my house to pick me up and bring me to the dealer ship. Victor is the "REAL MVP" Thank you again.

"Roberto Guerrero At Galpin Volkswagen"

Roberto Guerrero at Galpin Volkswagen was great! I purchased a 2012 Volkswagen Jetta and he was very helpful throughout the whole process and answered all my questions clearly and efficiently. I arrived to the dealer late in the evening and Mr. Guerrero was very patient throughout the process and and even stayed after hours until 1 AM until the deal was made and I purchased my car. Overall great customer service, I would recommend him to anyone!

"Great Experience At Galpin! Victor Frausto Is A+"

I have nothing but outstanding reviews for Victor Frausto at Galpin. He was attentive, knowledgeable and efficient, which made the entire car leasing process so much easier. He helped me find exactly what I was looking for in a Jetta and was an absolute pleasure to work with. I will absolutely recommend Galpin and Victor to family and friends and will utilize his help again in the future! Thank you!

"Sales"

Brad Wolfe made the decision on which model VW to purchase loads of fun. Weve referred many family and friends to him and they all came back very pleased with their purchase, as well as share the same feeling and experience as we continue to have with Brad. We have total trust in Brad.

"Thank You Great Service"

The car that I was looking for is manual transmission love to drive and wants to have before Christmas then visit Galpin Vw and Roberto Guerrero wich is my salesman for long time he is very patience and honest now I got a lease for 36 month wich I love it and I got it at Galpin is the place to go if you want good service come and see Robert Guerrero worth the time to take to wait for him thank you GALPIN wich is the number one dealer in the world no wonder they are!!!!!!!!!!!!

"Thank God For Ryan Bridges Of Galpin"

09-23-2015

My son is a full-time college student and was in need of a car.Given his limited financial resources, Ryan helped him lease a 2015 car with very minimal down payment and affordable monthly payment. Ryan did the best he could to help, considering all available options and never giving up even when we were about to, until finally giving us the impression that, if all salesmen are as kindhearted as him, purchasing a car at a dealership will not be a scary experience after all. Thank God for his good heart.

"Great Service, Awesome Sales Representative"

I had a great experience at Galpin. Our sales rep, Abe Ghayadi, took the time to explain the leasing process and I ended up with my first lease at Galpin Volkswagen. Absolutely would recommend this dealership 100%.

"Good Job."

Great Leasing experience with my Passat TSI. My agent is Victor Lopez who is very patience showing me the Jetta and Passat. I droved both cars and Im impressed with both cars. I picked the Passat because it is more comfortable and spacious. Victor explained everything from A to Z about the cars and convinced me to get the Passat for a lot of reasons which I know will be useful in future. I like Galpin, i live a block away. What i did experience as excellent and of Victor Lopez did a good job take care of evrything. Good Job.

"Incredibly Attentive And Professional Service"

02-04-2015

What an INCREDBLE experience at Galpin Volkswagen! Victor Frausto assisted me in finding my new car and really delivered exceptional service. My family has been shopping with Galpin for over 10 years and this was our first time working with Victor at the North Hills office. He caters with exceptional professionalism and really knows how to listen to the client’s needs. I am a pretty direct buyer and am fairly certain on what I want walking in. He delivered on almost every essential at the price I can afford. I ended up walking away with a 2015 Volkswagen SE and couldn’t be happier. This is my first time driving a Volkswagen and I already know I’ll be a repeat buyer. More importantly, I will be a repeat client of Victor at North Hills Galpin VW. Thanks for the fast and efficient service!

"Great Dealership!!"

01-26-2015

Herman Serrano and Vicky Moreno are THE BEST!! They made my car-buying experience a positive one. I must say they are both very knowledgable and pleasant--which is so important. They have lots of patience and are so conscientious. I really cant commend them enough. My sister and I were thoroughly impressed!

"Erica Trujillo Took The Bad Out Of Leasing A Car!"

01-19-2015

I leased a Volkswagen Jetta from Galpin Motors in North Hills. My salesperson is Erica Trujillo. I cannot stress enough how knowledgeable and patient Erica is. She made the whole leasing experience a pleasure. I drove off in my new VW Jetta so happy and pleased. I did not feel pressured and swindled like I have in the past. I got the car on 12/26/14 and today is 1/13/15 and I still love the car! Thank you Erica!!!!!!!!

"Galpin Vw..,hold On To Erica!"

01-05-2015

Thank you Erica Trujillo for a great car buying experience at Galpin VW! I would recommend anybody I care about to first visit Erica when shopping for a car. No pressure, lots of helpful information, excellent service and Erica will go to bat for you. When my credit report put me right on the edge between an A and a B rating, Erica and her finance manager got on the phone, pushed and got the A for me which saved me $$. Thank you Erica!! Ill be back.

"Stoked! 2015 Gti"

09-23-2014

Greetings, I recently purchased a 2015 VW GTI Autobahn and could not have been happier with my experience. I visited Galpin VW with the sole intention of a test drive, and met sales executive, Victor Frausto. He was extremely professional and courteous and instantly put me at ease. We hopped into the sleek, pearl white Autobahn with black wheels and low profile tires, then hit the road. The GTI handled like a dream and was incredibly responsive. The acceleration was effortless. I was sold 10 minutes into the drive, and only needed the right price to make it official. Vic made it easy. He was transparent in every way and I didnt feel the least bit of pressure. Our agreement was easily reached and I drove off in my new GTI that day. Thanks Galpin!

"Amazing!"

09-22-2014

Had an amazing experience with Andrew Smith, and his manager Adam at the Volkswagen dealership. I was in and out of there real quick because I truly had a great team working for me.

"Hated Dealers Until I Walked Into Galpin Ford/vw"

09-11-2014

I went with my girlfriend to shop for her car last Saturday 8/30 and wasnt expecting much, I didnt even think wed drive off in a new car. Delfi Palma was our saleperson and she was very helpful and patient with us. We werent sure what car we wanted yet, but she was patient and showed us the inventory at Ford and also took us next door to VW for a test drive. All the while asking if we wanted water, snacks etc...Not once did we feel pressured by her or anyone else. Delfi and Mike Schwartz the GM worked with us and were able to get us an incredible deal on a 2014 VW Passat. Then we worked with Fernando Bolanos in finance - he was very helpful, pleasant, funny! and had a great attitude. He explained everything to us in detail. The whole staff was friendly and we were always being attended to. They had free refreshments, free food, even free ice-cream for kids! ok and for me too hehe. Im very happy with experience at Galpin Ford/VW and have already recommended family and friends.

"Best Car Buying Experience Ever!"

09-10-2014

I would like to preface this review by saying that I have not had many dealership/car buying experiences in the past. HOWEVER, I would assume that anyone who is buying or leasing a car wants it to be a pleasant experience. That is why I am writing this review and urging anyone and everyone who is looking for a car to go to Galpin! Victor Fausto helped put me in an awesome, brand spankin new VW EOS (hardtop convertible). He was not pushy at all, and worked with me to get me everything I wanted out of the deal...so much so that there was no way possible for me to have buyers remorse afterwards. Since I was not budging on the amount I needed to make this work I was worried that we might not be able to come to an agreement, but Victor would not give up on getting me down to where I needed to be. He bought my boyfriend (who was also very impressed by the entire experience...and hes been buying cars way longer than i have) and me lunch, and coffee (after 6 hours of being there) and made the entire experience an incredibly satisfying and enjoyable one. I will recommend everyone I know to this dealership and will most certainly continue to do business with them in the future. And the best part is.... I LOVE MY NEW CAR! Thank you, Victor & Galpin for being awesome!

"Casey Was Amazing!"

09-10-2014

My Husband and I just bought a Tiguan from here and the experience was amazing. Our salesman Casey Parker was great! He really knows his cars and helped us a lot in deciding which car to purchase. He also got us a great deal and its not even sale time yet! He is an amazing guy who is also a veteran of the armed forces. We are just so happy with everything. We also dealt with Fernando Bolanos who is the finance manager and he was SO helpful and funny. I would not suggest any other place to shop for a new car than Galpin, specifically from Casey as he is as good as it gets when it comes to car sales. Thank you Casey!

"Stress-free Car Shopping"

07-24-2014

I was seriously dreading shopping for a new car as I absolutely hate high pressure sales. We had originally planned to go to a different VW dealer in Van Nuys, but while spiffing up the current Beetle (also known as Trade-In), a chance encounter at a car wash in Sherman Oaks convinced us to give Galpin a try. I’m very glad we did. I can’t say enough good things about Casey Parker, our sales associate, and Fernando Bolanos, the finance manager; together they made leasing a brand new Beetle easier than I’ve ever experienced. Casey is friendly, professional and willing to “go the extra mile” to make sure you’re getting exactly the car you want. He worked very hard to not only get us the right car but also the right price. Once we got to the finance department, Fernando had us moving right along – by far the shortest time I’ve ever spent in finance! I highly recommend Galpin VW – I know we’ll be back!

"Couldnt Have Asked For Better."

07-16-2014

The service was beyond compare. I was greeted with a smile, treated to lunch at the Horseless carriage, and kept abreast on the whole process. I felt like a family member the whole time. Juan Mejia made sure to answer all of question, even seeking out the answer when he wasnt sure. I didnt feel hounded for a sale, I felt like I was being guided through the process to take my dream care home. I felt like I was getting an excellent value at an excellent price throughout the process. Fernando Bolanos really drove the point home when he made sure I got an excellent warranty to boot! Id heard the commercials before, and I thought they were kind of cheesy, the advice couldnt be better.

"Matthew Is The Best"

06-18-2014

I worked with Matthew Sanes at Galpin to help me get into my new Tiugan. I had not considered a Volkswagen previously,I had come to look at Ford originally but Matthew led me to my dream car. He was very welcoming and went above and beyond to make sure that my mother and I had a great experience and left with a car we were happy with. He carefully went over every feature with me and showed me many different options.I would recommend Matthew to anyone looking for their dream car and for a great car buying experience.

"Curtis Cressall"

04-21-2014

Curtiss Cressall was very helpful and friendly. He showed great patience while assisting my daughter in her first car purchase. His sincere and honest approach was refreshing and appreciative. Thank you

"Great Customer Service"

04-07-2014

I was out to purchase a used third vehicle for us and had been researching for about a month until I found one at Galpin Volkswagen. I called the internet department sales and spoke with Albert Cortes, he was nice over the phone and made an appointment for me to go see the car. When I showed up, I was a few minutes early for my appointment, we went for a test drive, at no time he pressured me into anything. The financing process was very smooth and easy. Albert was nice and courteous throughout the whole buying process, I had to return to the dealership and Albert made it right by sending us to a restaurant to have a nice breakfast while we waited for our new car. I would go to this dealership to buy another car. If you want to there ask for Albert Cortes in the internet department sales.

"Great Customer Service"

03-17-2014

My husband and I went car shopping the other day with no expectation of buying a new car. We were greeted by Casey Parker, who was down to earth and welcoming. He informed us on a great deal with the specifications of what we were looking for. He also showed us other options. He spent several hours with us and did not make us feel pressured or rushed. In the end, we drove off the lot with a new car. Everyone involved in the process made this experience stress free and we look forward to coming back for our next car.

"Great Experience"

03-07-2014

Michael Moses helped me get my dream car, a 2014 Passat. I couldnt have asked for a better experience. This was my second purchase with Michael and it wont be my last.

"Just Ask For Curtis Cressall If You Want The Best!"

Our sales person was Curtis and he was fantastic. He was very patient and pleasant the whole time and got us a great deal on a 2014 Jetta for our Daughter even though her credit was not great. Thanks Curtis for helping us get a reliable car for her.

"Curtis Cressall Was Our Sales Person Very Good"

curtis cressall was very helpful in getting us the deal and price we and even payments we could afford it was a long day but he stay with us till we got the deal very happy.

"Galpin Vw - Go To Marvin Bolanos!"

If youre looking to get a VW, go see Marvin Bolanos at Galpin VW! I just leased a beautiful EOS with hard top convertible and could not be happier. The process was smooth, enjoyable, and I felt like I was treated with the utmost respect and care. I never once felt hassled or pressured into anything. It was just a great time and I left feeling excited! Go see Marvin!

"Great Experience"

I went to Galpin Volkswagen to get a new GTI and I am so thankful I did. I first spoke with Albert Cortes who was very helpful. We spoke over the phone and he went above and beyond to help out (even though it was his day off). I then dealt with Adrien Torres who was very nice and definitely knew Volkswagens. Any and all questions i had were answered thoroughly by Adrien. We finally spoke with Fernando at the end, for the financial part of it all, and he was knowledgeable, thorough and my favorite, FAST. it was very late and we were more than ready to head home. Thankfully, Fernando informed us on everything and got us out as fast as he could. Overall our experience with Galpin Volkswagen was GREAT!

"Excellent Service!!"

I give 5 stars in all areas to this dealership as well as to my sales person, Sherre Nightingale. She is very clear, concise, detail oriented, kind and efficient. She is highly knowledgable in the cars I was interested and is the most pleasurable sales person Ive ever dealt with. When doing a trade-in and knowing that I would be there a long time for the process, she made it as comfortable and quick as humanly possible. There was a lot of multi-tasking happening (finance was alerted I would need them, my trade-in was being looked at while my new car was being detailed, negotiations were quick) and this was all happening at the same time! In the end, I walked away with a beautiful new car and a smile on my face. I highly recommend Sherre and her team!

"Paul Ulbrich And Maria Bolanos The Best Team Ever!"

I have never been so happy!!! Paul Ulbrich and Maria Bolanos were an amazing team together helping me get my 2014 jetta! If you want to be completely satisfied i would go to them..No words can explain what they did for me..they gave me THE best deal i could ever imagine..they both have a heart of gold and will go to any extent to make you leave happy..i wouldnt go to any other dealership after my experience..i highly recommend EVERYONE to go to galpin and see these two specific people..only if you want the best costumer service and an amazing experience with buying a car! If i could give them a rating between 1-10 i would give them a million! so happy thank you!

"Paul Ulbrich And Maria Bolanos Are Amazing!"

I have never been so happy!!! Paul Ulbrich and Maria Bolanos were an amazing team together helping me get my 2014 jetta! If you want to be completely satisfied i would go to them..No words can explain what they did for me..they gave me THE best deal i could ever imagine..they both have a heart of gold and will go to any extent to make you leave happy..i wouldnt go to any other dealership after my experience..i highly recommend EVERYONE to go to galpin and see these two specific people..only if you want the best costumer service and an amazing experience with buying a car!

"Thank You Both"

Ryan Sage (sale associate) ask me to give him a chance to beat any dealers price and he did, and got me a GREAT deal on my new car. Fernando B. (Finance Manager) was able to make the long boring process of signing paper, quick and easy Thank you again

"Great Sales Team"

I was shopping for vehicle and my friend recommended me to go to Galpin Volkswagen but specially to go and see Herman Serrano, I ask her why him in particular but she replied "you will find out why". I drove to the dealer from Simi Valley and I asked for herman, he was paged and he came to meet me right away, to make the story short it was clear why my friend recommended him, he was very polite, honest an very helpfull, he was very clear and explained everything thruought the process, got me the car I wanted the payment I felt comfortable with and most important he explained the operation of all the features that came with the vehicle, I recommend him to everyone and also to Galpin.

"Great Customer Service"

I was contacted shortly after I inquired. Representatives were courteous and informative, even though I didnt purchase the used vehicle I originally wanted and ended up buying a new one, they took the time to give me information on other divisions of Galpin . Thank you.

"Thank You Eric Felder At Galpin"

This was probably the best best experience Ive had at any car dealership. The people were extremely courteous and hospitable. Thanks to Eric, who was extraordinarily patient and thorough during my experience. Im a tough sell but in the end you sold me a great car! Highly recommended.

"Great Service And Great Dealership"

Absolutely great service and great dealership and my sales person was wonderful to deal with. Marvin Bolanos was very friendly, professional, and knowledgeable with everything. He made sure I was getting the best of the best. Excellent service. Ive been to quite a few dealerships in my lifetime and this is the best one with the best service. He helped me so much, very helpful. But unfortunately I couldnt buy the car due to my credit score being low, and I had thought that it was higher but that was my mistake. Marvin was very sweet about the situation. But when my score is better I will definitely go back and make sure Marvin is my sales person again.

"Great Service"

This is one of the best dealerships I have been too. Their service is great; I recently bought a Jetta and I love it. Maria Bolanos and Fernando Bolanos gave me a great deal on this car; I was not sitting there the whole day waiting to get the car I wanted. Instead, the buying process was simple and fast, I actually enjoyed talking to employees and they make you feel at home. Nice environment; overall, I love my experience at this dealership and I am definitely going back in the future.

"Great Service By Mark Khaki"

Mark Khaki was a great sales guy. Helped me out a lot and explained the process clearly. Helped me get a great deal within my budget.

"Outstanding Experience"

My car buying experience with Neil Stone was outstanding from my very first email/ phone conversation. After emailing all of the major Volkswagon dealerships in the area, Neil stood out as the most helpful and trustworthy. From start to finish, Neil made sure that my car buying experience was stress free, efficient and actually fun. He and JC Cohen went out of their way to make sure that I got exactly what I wanted. All in an incredibly short amount of time, they were very considerate of my time throughout the whole process. Another person that helped to make this such a wonderful experience was Finance Consultant Fernando Bolas. There is no reason to waste time or energy with the other Volkswagon dealers in the area, Galpin Volkswagon will give you the best prices and car buying experience you can ask for.

"Thank You"

What a great experience. A special thanks to Henrik Martirosyan, who made the process super easy. He found me the perfect car for my needs at the best rate. I never felt that I was being forced into anything. It was a wonderful experience.

"Amazing Service"

I recently went in to look for a potential new car. I went in with hopes of finding the perfect car that I felt would best suit me. As soon as I walked in everyone was smiling. Maria Bolanos approached me, and right away I felt at ease. She let me test drive a few cars and answered every question I had. I never felt pressured to make any immediate decisions. I walked out with a 2013 jetta and it was all thanks to maria and Fernando bolanos. They were amazing.

"Great Experience With Ryan Sage At Galpin Vw"

I returned to Galpin Motors yesterday for my second car with this amazing dealership! Ryan Sage guided me expertly and professionally through the process of leasing a brand new VW SportWagen. He helped me find exactly what I was looking for (even when I couldnt make up my mind) and was mindful of my budget needs too. He made the whole process enjoyable, and I will definitely be returning, and recommending everyone I know to ask for Ryan W. Sage--Sales & Leasing. The finance paperwork portion of the evening was handled by Fernando Bolanos, who was also professional, extremely knowledgeable and friendly. I cant say enough about how impressed I was by both of these gentleman, and my experience at Galpin VW. Thanks!

"Deana Terry Purchased A 2014 Jeta The Customer Was"

JUST GREAT CUSTOMER SERVICE #1 THANK YOU HERMAN 2014 JETA VW

"You Must Go To Galpin Volkswagen!"

My fiance and I went to Galpin Volkswagen looking for a great deal on a new vehicle and we were blown away with the excellent customer service we received from everyone at the dealership. Nick Khazzaka, a Sales and Leasing associate worked EXTREMELY hard to get us the deal we wanted and that would fit both our budgets. I cant even begin to explain how much time and effort he put into getting us the perfect deal. We were there the whole day and to be honest I wouldnt change that for one moment. A lot of people dread going to a dealership to buy a car because of the long waiting process, but I can honestly say it was worth every minute we were there. The overall experience if I could rate it, was just above and beyond to give it just a 5. We would give Nick Khazzaka and the team at Galpin Volkswagen a million plus if we could. Michael Gould, Sales Manager and Vicky Moreno, Finance Manager were extemely helpful throughout the whole process. Walking out of that dealership with a brand new 2014 Jetta was just an incredible experience that I will never forget and all thanks to Nick Khazzaka and his team. If you are looking to buy your first car or replacing an old one and you want excellent service from beginning to end, we recommend that you go to Galpin Volkswagen, and of course to their amazing Sales and Leasing associate... Nick Khazzaka! You will not be disappointed, Nick will work tirelessly to help you find the deal you are looking for that fits your lifestyle and your budget, we GUARANTEE IT!

"Excellent Service"

10-12-2013

I recently traded in my 2005 VW Golf for a 2013 Jetta TDI. Adrien Torres was my sales consultant and was very helpful in picking out my new car. He was very knowledgeable and patient which was a big help because Im very picky and indecisive. He showed me multiple models and options, from Passats to Tiguans. I ended up getting the Jetta TDI because of the gas benefits and the overall feel and look of the car. Everyone at the Galpin VW Dealership was very nice and helpful from the GM all the way to random sales associates greeting me and offering me water (which was awesome because it was a hot day). They even had a Labor Day BBQ going on for everyone that was there "shopping around". One month after having my car they had me come in for a routine check up to make sure everything was running well with the car and that I was happy. Dennis Hern was my service consultant for the one month check. He was also very nice and seemed happy to be doing his job. He asked me if I knew where the tire pressure reset button was. When I told him it was in the glove box he seemed surprised that I knew where it was. I told him that Adrien was very thorough with his explanation and check over of the car to make sure that I knew what everything was for. All in all I am very happy with my purchase and experience I have had with Galpin VW and will definitely be recommending Adrien Torres to all my friends and family!