"First Ford, Fall River - Service/sales"
There is always room for improvement. Over-all my experience was positive. While waiting I did speak to sales and they took the time to see if a trade-in could be done. I didnt want to waste their time but they still went through the motions. I still have my old vehicle. The service tech came out and told me what was happening and the problem he was having. I felt very well treated. I will return to this dealer.
"30k Maintenance"
30K maintenance package performed. Service provided was excellent and timely; called in the morning and was able to bring auto in on the same day with no problems. Only complaint was the labor charges (expensive)
"Great Inventory And Friendly Staff"
Very friendly, knowledgeable, and helpful people. Im very happy with my purchase
"2013hyundai Elantra"
Love this car everybody was nice. I got exactly what I wanted. I definitely go back hopefully not too soon. LOL
"Do Not Deal With First Ford"
The short answer is: Do NOT deal with this dealership. The longer answer is; After emailing with this dealership for two weeks and getting responses to my inquiry about what my trade in value might be (I gave them the details, the VIN# and history), the responses were; "were close", "sounds good", "all we need is to verify your credit history". So I visited to let them physically check my vehicle which they did, but I was not ready to buy that day. During the following days, I emailed again asking if they could increase the offer and they advised "no, we can only offer what we promised". When I emailed, who confirmed the trade in was good, they advised "J--, the "manager" who looked at your car" (really just a salesman I later found out). Good enough for me I wrongly believed. So I went back the next Saturday to make the deal, saw the same salesman and it was like I was never there before. The salesmans manager came over for the first time and advise, "were thousands apart". I said, no, I was in here last week, you looked at my car, I reconfirmed the offer during the week. He asked "who made that commitment"... I showed him the email confirming the trade in price. He gave no reply, left for about 3 minutes, came back and advised, "We cant make a deal", and whisked me out of the showroom. This dealer will do anything and say anything to get you into the dealership, hoping you will "cave", I guess once there. This is a poor, unethical, IMO, dealership and business practices. Im an ex-Ford employee (so price of the new vehicle was set in stone by Ford. I am embarrassed by this dealership representing Ford, a company (not dealership network), I have admired for years. So, in my opinion.. DO NOT DEAL with First Ford.
"Happy Customer"
I am a customer for life!! I was and still am impressed on the level of service I received
"Service"
Everyone is very pleasant, services was done on time
"Consumer"
08-27-2016
stopped in without apt for oil change & tire rotation. Was in & out within 90 minutes..always great service
"Best Vehicle Dealer I Have Ever Done Business With"
Everyone at 1First Ford is very helpful and kind! Best dealer I have been to in my life (I have been to many also in my life time so far, including Chrysler and Many Toyota dealers). Everyone at 1First Ford was so kind and helpful, before, during, and after purchase. They took their time getting me a great price, sales people are kind and very helpful (not even the one you purchased from) even after purchase, they actually care after you purchased to make sure you love your new vehicle!! Managers are kind, helpful, and actually talk to people!! Service manager was very helpful (as parts department also) to a very very small problem, and continue to talk to Ford directly on the extremely small issue to correct it!!! This is actually my first ford I have ever owned and so glad I went to 1First Ford for it!! Thank You all at 1First Ford!!!!!
"This Is A Great Place"
08-12-2016
Outstanding service and also the 1st FORD Team is the best people to deal with.
"Oil Change"
good service,no issues...got an oil change and also sway links in another visit....
"Great Service"
I went in for an oil change, everyone was professional.
"Truck Purchase"
I knew what I wanted. I was prepared with paperwork. They had the vehicle. We negotiated a price. It took less than 15 minutes.
"Carls F350"
Rob, josh, and duke were excellent to work with. The way buying a new car should be, they explained all my options and worked with me to put me in a truck I liked and didnt have to settle for less. I would highly recommend them to anyone looking to buy a new truck/car. Their pride in what they do shows through.
"Oil Change"
Service was quick, friendly and professional, would definitely go back
"Very Accommodating And Welcoming "
07-21-2016
My last visit was just to replace the left rear directional, but everything went very well.
"Helpful And Fast!"
Went in because of a recall. Staff was very helpful and one recall item was fixed. The next item will be fixed when the parts come in.
"Excellent Service"
I always receive excellent service. I would never take my car anywhere else.
"Great Service!!!!"
SERVICE WAS GREAT I CALLED WITH A LEAK AND DROPPED OFF MY SVU SAME DAY
"Great Service"
Great people that go the extra mile to get you in the car you want
"First Experience"
My only complaint is that the multi point inspection sheet didnt have any measurements on it (battery voltage, brake pads, tread depth, etc.) tires were marked green when I know they are getting close to needing replacement (as indicated on my last sheet from another dealership. It does make me wonder if anything was done, I feel like the oil change and tire rotation was completed though.
"Great Place "
I bought a F150 from First Ford of fall River and I had a great experience. It only took 2 days to go through the all process. Im very happy and will recommend it to family and friends. And the salesman Steve Day was very helpful.
"Satisfied"
Staff was friendly. Waiting area was comfortable. Service was great.
"Great Buying Experience"
Ford F-350. We worked with Gerry who was helpful, knowledgeable and great to work with.
"Good Customer Service "
I went in for an oil change -the service was quick and easy. The only thing that would have been nice was a car wash. I guess on Saturdays that service is limited. I did however receive a call from the manager today and he apologized for the mixup. I guess car washes should be done regardless of the day. It was nice to hear from the manager personally in following up with my oil change. I will return for future services.
"Great Customer Service"
Excellent customer service 2014 Ford Escape. Will definitely do business here again if needed
"Fast Oil Change"
Fast, no-hassle oil change! Made the appointment 2 days ahead of time.
"Great Ford Service"
First Ford performed a 15000 mile service on my truck and did a great job. Tracy, the service rep, was right on top of things.
"Excellent And Friendly Service. "
06-26-2016
I bought a 2016 Explorer XLT. Michelle Blanchette was very helpful online and more willing to work with me compared to other dealers. The worst part of a car buying experience is the haggling back and forth and there was very little to none of that. First Ford wanted my business. Also, the customer service girl, Lexie, was fantastic. Great buying experience.
"Service Is Good And People Are Nice"
The people are very nice to you and the service was very good, very clean area, and they have refreshments for people that wait for there vehical
"1st Time Customer Will Be Back!"
I am a first time customer and was very pleased with how I was treated and taken care of. Everyone was friendly and professional and the cost of service was reasonable. Ill be bringing my other Ford in soon!
"Great Service"
The service was excellent! There was little misunderstanding but Mrs. Tracey Sweet-Lomba was very helpful has well has the young girl who checked me in and out. Thank you ladies!!! :)
"Excellent Service"
My 2010 ford edge was serviced for a recall on my gas tank. Staff In paticular Tracey was very friendly and offered my children and I refreshments which they loved! I was offered a ride if I needed to and from my home while service was being performed on my car. I had a great experience and would recommend first ford!
"Excellent, Prompt Service. Very Professional."
They were able to make my service appointment very convenient for me. They began the work immediately and had it done when promised. Hopefully it will always be that easy in the future! The service writer was very friendly and helpful.
"Ford Owner"
Was taken right away and was very pleased with rapidity of the service my car received.
"Awsome Service "
06-06-2016
Youre people were excellent,they explained every thing in detail to me ...I was very satisfied with thier service and help.
"Dave Calo"
Staff took great care to keep me informed and to get me out fast.
"Great Service"
Staff was very helpful. Steve was a great salesman. They found exactly the right truck for me.
"On Time, Efficient Service"
On time, efficient experience for recent service. If you really want honest feedback, requiring a minimum number of characters is self serving.
"My Repair"
Mitch Lown was fantastic setting everything up. My only problem was you body shop took my car on Monday when I dropped it on ft. I received a call Friday afternoon saying they needed to order the paint. So my car was there for four days before they started to work on it. My right front fender was scratched and needed to be repainted. Long story short I had a rental for 11 days. The Ford Escape they offer does not fit my needs, I need a taller vehicle due to health issues. You should offer taller vehicles for loaners. The job was fantastic when finished, the staff great!
"10000 Mile Maint Check Up"
Staff was very friendly and curtious . They explained exactly what was going to be done and the cost with no surprises. Easy to work with.
" Great Service"
Staff is always helpful and the job is always done on time. Great service.
"Awesome To Do Business With!!"
I leased a 2016 explorer. The service was excellent! The staff greeted us with a smile and were able to answer all of our questions.
"Service"
The service was great the day I went on to have a problem checked. My car ended up with a problem that required it to stay for it was not safe to drive. They set up a loaner car for me immediately and I was able to get back on the road. I received a call the next day before noon to let me know that the part came in and my car was ready to pick up .... After work that day I was able to go there after their business hours, drop off the loaner and pick up my car. Service & staff were all great to work with!!!!It was a pleasure to deal with the service staff at First Ford!
"Good Deal With The Oil Change Coupon."
Good service but I had asked to check my 4wheel drive and abs lights that are coming on and they told me it would be $130.00 just to put it on computer. That is crazy! Also I had asked for the code for entry and was told it would be $30.00 for the code, that is also crazy but they must have gotten code before they asked me to pay, then gave it to me anyway. So...I really dont know that I will go back because the prices are crazy high for the average person. I will say the coupon deal for the oil change was a good deal, thats why I went and had it done there. The girl that helped me, Dianne Prince, was great! So, I will find a mechanic to help me with the Abs and 4 Wheel drive lights coming on because I cannot afford $130.00 just to check and then another big chunk of money to fix it. Sorry First Ford but your prices are out of reach for me.
"Quick Service."
Tracy was Sweet and took care of me efficiently and effectively. I had the Works and battery replaced and was out of there pretty quickly. Good job.
"Excellent Service"
A new sirius satellite radio was installed in a 2013 Fusion which was purchased at First Ford in December 2013.
"Fast Service, Smooth Experience"
Jerry was great as he helped me purchase my pre-owned 2014 Ford Escape. Service was fast and efficient and overall experience was positive.
"Start To Finish, First Ford Has Earned My Trust"
I purchased a new 2015 f150 and at delivery, noticed several fit issues with the door alignment. I decided to take the vehicle as it was and have everything addressed at my first service. Brought the truck in, was given a loaner vehicle, and 2 days later I picked up the truck with everything resolved. Very happy with every aspect of my experiences with First Ford from sales, parts, and now service. Special thanks to Rob Rocha for assisting with this service.
"Bill Schiavo"
1t was a long drive from Hyannis to your dealership,....was a good decision.
