"Great Ford Dealership"
THE BODY SHOP WAS GREAT FIXING MY F150, GREAT WORK AND GREAT SERVICE. PARTS DEPT IS ALSO GREAT SERVICE!
"Will Need To Come Back !"
It was one of the quickest most professional pleasant vehicle purchasing experience I have had in years. Thank you
"Quick Lane"
For the most part my experiences with Quick Lane has always been excellent, hats off to that team.
"Always Great At Legacy"
Great service with great people. Thank you as always Legacy Ford!
"Pleasant"
Always a pleasant experience when I stop in for service.
"It Doesnt Get Better Than These Guys!"
08-19-2017
I have been driving a Ford since 2012 and started going to Legacy for my service work because it was convenient to stop by on my way home from work. I love being able to get into the Quick Lane and be on my way pretty fast. Ive been bragging on these guys for a long time now, and when I was telling others about my experience at the dealership I said I would be (1) buying another Escape when the time came and (2) buying it from Legacy because they have treated me so well. I did not buy my 2013 Escape there so they didnt owe me a thing, but I have always felt taken care of. This past week I got the chance to put my money where my mouth is. My car somehow ended up with a big hole in the radiator at 127,000 miles (I blame the construction zone I drive through every day). It was going to be pricey to get it fixed so I asked for a quote for trade in. Valentin was my service advisor and he said hed have one of the guys in sales give me a call. The next day, I got a call from Pete in sales. He had crunched some numbers and due to many difficult circumstances in my life right now I decided it was going to be the best to trade in. It took a few days to find a car to my specifications, but it happened, and the guys at the dealership were so accommodating with my personal situation and getting me in to get the car signed for. As soon as I came into the showroom and greeted Pete, Joe bounced up to us (very energetic guy) and told me he was excited to show me the great features on the 2017 Escape I was buying that I likely did not know about. Im glad he did! Some of the things the car does, Id have never known about and would most likely have thought there was some kind of problem with the car if I hadnt been told. Finally, I was taken to finance where I met Luis and explained everything to me very well. Its scary enough signing paperwork for that big of a purchase, but he made it so much easier. So, bottom line: yes, theyre out in Rosenberg (for you big city folk) and they are in the middle of a construction zone at the moment (and TXDOT should be ashamed for moving the exit away from them and therefore making it harder to get to the dealership). But, despite all of that - they are definitely worth the effort of getting there.
"Great Car Buying Experience, Highly Recommend!"
06-25-2017
I recently bought a new Ford Fusion which happens to be my second vehicle for this dealership and I was very pleased with the best customer service provided by Shawn and Joe at Legacy Ford, they completely exceeded my expectations. I would highly recommend anyone interested in buying a new vehicle or trading in as I did, to go and ask for Shawn and Joe will help ya out with the logistics or the car!! Theyre so generous and patient which I really appreciate. Me and my family will definitely be coming back to Legacy Ford for our next vehicle.
"Trade In"
Just went in to test drive an edge and talk about trading in an f 150 and left with an edge and a smile
"Truck Repair"
Very friendly and helpful. Truck was repaired quickly and professionally. Thank you.
"Service"
Always a great experience when I bring my truck in for service. Fast and friendly service.
"Customer Service For Routine Maintenance"
05-29-2017
Quick courteous service - went in without an appointment for regular service and I was in and out within thirty minutes-
"Car Repair"
05-27-2017
Good service. Quick and the repairs were correctly done.
"My Experience"
05-17-2017
My experience was great. Eric in the collision center took care of me quickly and addressed all my issues. My vehicle was fixed on time and looked great. Thanks!
"Car Service"
Had my oil changed and tires rotated. Out in less than 45 minutes. Wow!
"Horrible Service."
05-10-2017
Late last year I came in the dealer for service for a loose headliner. They asked if I wanted to leave it or take it back since they will have to order the part. I left the dealer with my car and then came back once the part came in. They told me it would take a day so I requested for a loaner. They stated they dont offer loaners. I then came back on my day off to drop it off. They ended up taking a week to replace a part they stated would only take a day. I even made an appointment for the service. After I got my car back. The headliner was secured however wasnt secured properly. A couple of months later, it became worse. I called in the schedule an appointment and now they changed the story how they said they will only cover one day for a loaner and the rest I would have to pay. I brought the car back because they didnt install it properly and they need to be held accountable. I still came in for them to check it out. In the time I was here, one gentleman was put in a loaner. After they took my car in. A lady came after me and was casually asked if she wanted a loaner. Im furious how this dealer takes advantage of my time and cannot take responsibility for their action. I was trying not to come back to this dealer however due to fords policy if its an installation error. I would have to come back to the same dealer.
"Legacy Ford Service"
05-06-2017
Chase did a great job and the team at Legacy Ford is fantastic.
"Service Dept."
Excellent service. I do not have time to compose a paragraph of fifty characters.
"Great"
my only day off and surely do not like to spend all day waiting on my vehicle so it was a great day only spent 1 hour not so bad. ...great job..thanks
"Service"
Honest, helpful & very professional! They offered me a courtesy rental, fixed the recall on my Expedition & found the problem w/my strut.
"Service Of My 2013 F-250"
04-04-2017
Friendly professional staff. Service was performed the right way and in a reasonable timeframe considering how busy they were.
"Oil Change Process"
03-12-2017
My oil change was a little more than expected. I wasnt advised until the work was done.
"Car Service"
03-12-2017
All the guys are always very helpful in any questions I may have.
"Ford Focus Body Repair"
We dealt with Tammy at Legacy and she took great care of us. She sent us timely updates of the repair process, and the vehicle was delivered on time without any issues.
"Great Service Experience"
Could not ask for a more professional experience. Everyone had a smile.
"Ford Escape Recall"
They serviced my car for a recall and they did exactly what they were supposed too. We were provided a rental car, since it took a day to fix which was nice. Then it was ready to go the next day.
"Excellent!"
Excellent service. Highly recommend this dealership.
"Ford Review"
Great service. Friendly Staff. This was my second purchase from Legacy Ford. Always makes you feel welcomed.
"Satisfaction At Legacy Ford"
Our experience with Legacy Ford has been very positive, from buying to service. We recommend Legacy to all of our friends.
"Routine Oil Change Done"
Had a routine oil change done. Fast Friendly Service
"Alicia"
01-28-2017
No complaints. I have nothing to say. Thank you thank you. Thank you, thank you.....................
"Outstanding Customer Care And Service"
I will certainly continue to recommend Legacy Ford to anyone buying a car or truck or looking for a good service department.
"Service Trip"
11-21-2016
Very quick service. Excellent job done! Would definitely recommend to a friend.
"Just Want To Say Thanks Again"
11-05-2016
Once again from service advisor to completion of work, it was carried out great.
"Great Service Always!"
Problem diagnosed and repaired quickly. My car was back on the road the next day. Knowledgable and courteous Service Department. Would not take my car anywhere else.
"Fast And Reliable"
Great service in and out fast. Great as usual. Thanks again for great service
"Great Dealership!!!"
10-15-2016
i just bought a 2017 ford explorer suv last week! i love it. a huge thanks to Pete and Joe! cecilia rodriguez
"Made Appointment, Parts Not Available"
Made appointment week before to get my antenna base fixed as it was broken off during windshield replacement. John told me parts were there and to bring it in in Friday morning, would be done in approx. 3 hours, which is the only way it would work as I am leaving town in the afternoon. Called Thursday around 1pm to confirm everything was on schedule, told we were good to go. Showed up at 8am and was told parts wouldnt be there until noon, car would be ready around 4pm, which obviously didnt fit my schedule. Told thats the best they can do and would need to reschedule, Ive already rescheduled, with another dealer.
"Our Service Experience Was Good"
Our experience was good. The problem with our Explorer seems to be finally fixed. The only thing I felt was missing were updates. I took the initiative to call throughout the +10 days my vehicle was in the shop to get updates. The updates were provided when I called.
"Customer Service Experience"
I always have a wonderful experience with Keenan when I take my Ford Escape to the Quick Lane. Keenan always greets me with, " Hello Mrs. Molina, how are you today and what can we do for your Escape today."
"Great Service"
Great service, you can get in and get out. They keep you informed of anything that comes up
"Review"
Great......................................:...........
"Rating"
It was great, quick service, pleasant employees, great waiting area! Thanks!
"2016 F250"
08-24-2016
Great car buying experience! The reason I buy my vehicles here is for the lifetime warranty.
"Best Dealership Around"
Legacy has ALWAYS treated me as well as Id think if Id bought my car from them (I did not, but the next one will be..) I recommend them to anybody thatll listen!
"Last Minute Repair"
08-19-2016
On Friday, July 29 at about 6pm, I noticed that the air conditioner in our 2013 Fiesta stopped working. This was a concern as my daughter was leaving for college in Tennessee on Monday, August 1. I took it into Legacy Ford knowing that nothing could probably be done until the following week. I spoke to the service advisor, Mark Stavinoha, about my predicament. He mentioned that there were several cars ahead of me, and if I wanted to leave it they couldnt get to it until Monday - which is the day my daughter was leaving. However, he put me in the system and said that since they had the car, he could squeeze me in ahead of some other people. The work was completed the following day (Saturday), so we had the car in time for my daughter to leave on Monday for Tennessee. A HUGE thank you to Mark for helping us out in a tight situation. Thank you, thank you!!
"Great Job"
08-05-2016
Don and Lamont did a fantastic pain free job. Thank you so much for the easy purchase.
"Great Job"
Don and Lamont did a fantastic job. Second car from Lamont! We will be back again. Thanks!
"Quick Lanes Excellent Service"
The service was excellent! Quick, efficient and customer friendly!
"Recall On 2014 Ford E450 Van"
Recall on my 2014 Ford E-450 van. Fast great service
"Rebuilding Our Trust And Your Legacy"
07-19-2016
Thank you for treating us with respect and taking our suggestions seriously. We have only one comment regarding our Mustang. We would appreciate the same attention to detail regarding notations to the account (correct mileage on forms) as we expect for the actual service.
