"The Best Experience Ever. These People Are Awesome"
This was the best experience ever. We have been here 3times for 3 purchases. Phil and the finance department were great
"Good Experience"
Overall good experience. Friendly salesman. Felt like I was treated fairly.
"Nice People"
Frank the manager was great and easy to deal with!
"Very Good Customer Service"
I had my best car buying experience here. Jordan was very nice and honest. The only thing it did take a while, maybe they should have had two people doing the banking to make it faster. I would definately get another car from them. They were not out to get money for themselves but truely help get a great price and rate. Thank you!
"The Best"
If you want the best car buying experience, go to Toms River Kia or call and ask for Amy!! Ask her to set you up to meet with Johnny Martinez from sales, then with Billy Negron from finance. I gaurantee you not only a great experience, but a great deal. By the end of your process you will feel like family. This is what I have encountered with this particular dealership. I could not have hope for a better experience. I came to Toms River Kia because I had a Kia Optima, which I loved, that was totalled at motor vehicle accident. I spoke to Amy on the phone and told me to come by after telling her my dilemma. There after, she introduced me to Johnny Martinez from sales to help me find the right car for me and my family. He listened to all my wants and needs and delivered the car in my favorite color which I didnt even ask for. Time and again Amy would check on me and my daughter making sure we were okay, even switching their TV to Netflix so my 4 year old can watch her show (who does that?). Then meeting with Billy Negron from finance, he worked to really get me the best deal he could possibly can allowing me to walk out with a larger vehicle than my Optima with a lower monthly payment. I have never experienced such a more comforting process at a car dealer ship ever before and Ive experienced some of the worst. They are hard working and researched the best deal for me, and not just trying to sell me a car. Even after the process they called me back in to let me know they found a better deal than the last! I couldnt asked for more than what these people have done for me and my family. They genuine and honest and gave me advice on improving my credit too, something I did not expect at a dealership. They have allowed me to come out of the process not only with a new car, but friendship. I honestly felt like I was at home through the whole thing. Thank you Amy, Johnny, and Billy for making the stress of losing a car then the process of getting a new one worthwhile. You guys are the best!!! I will be referring people to you, guarantee that!
"Great Service"
If you want the best car buying experience, go to Toms River Kia or call and ask for Amy!! Ask her to set you up to meet with Johnny Martinez from sales, then with Billy Negron from finance. I gaurantee you not only a great experience, but a great deal. By the end of your process you will feel like family. This is what I have encountered with this particular dealership. I could not have hope for a better experience. I came to Toms River Kia because I had a Kia Optima, which I loved, that was totalled at motor vehicle accident. I spoke to Amy on the phone and told me to come by after telling her my dilemma. There after, she introduced me to Johnny Martinez from sales to help me find the right car for me and my family. He listened to all my wants and needs and delivered the car in my favorite color which I didnt even ask for. Time and again Amy would check on me and my daughter making sure we were okay, even switching their TV to Netflix so my 4 year old can watch her show (who does that?). Then meeting with Billy Negron from finance, he worked to really get me the best deal he could possibly can allowing me to walk out with a larger vehicle than my Optima with a lower monthly payment. I have never experienced such a more comforting process at a car dealer ship ever before and Ive experienced some of the worst. They are hard working and researched the best deal for me, and not just trying to sell me a car. Even after the process they called me back in to let me know they found a better deal than the last! I couldnt asked for more than what these people have done for me and my family. They genuine and honest and gave me advice on improving my credit too, something I did not expect at a dealership. They have allowed me to come out of the process not only with a new car, but friendship. I honestly felt like I was at home through the whole thing. Thank you Amy, Johnny, and Billy for making the stress of losing a car then the process of getting a new one worthwhile. You guys are the best!!! I will be referring people to you, gaurantee that!
"Service"
only have used the service dept. They are always polite and are so helpful.
"Service Dept"
The service Ive received here is horrible .. I will not go back to their service center again.. They dont do Complete oil changes.. The fluids are never filled and they say they did that .. They charged me for my second oil change and was told I get free oil changes .. I mentioned that to them and all I got was a sorry !! What about a refund .. They tried to fix the lights on my car twice and I still had the same problem so my step father did it with no problem .. This car in under warranty and I need way better service . I called and left a message and also an email with no return call .. I will be getting in touch with cooperate now.. Horrible !!!
"Shopper"
SA LESMAN WAS BEST, ANSWERED EVERY QUESTION BUY CAR EVERY 3 YRS THIS EXPERIENCE WAS THE BEST. FINANCIAL SUPPORT AS WELL. WHOLE PROCESS TOOK THE SHORTEST TIME...NOT WHOLE DAY LIKE SOME.
"Shocked!"
Ive never completed a vehicle (paperwork) purchase that quickly. Sales pressure was subtle but effective.
"A Great Experience!"
The car buying process was simple and painless. I appreciate all of the assistance of our salesman. He was very knowledgeable and easy to work with.
"Kia Optima"
Phil, Anthony and Billy were awesome! Helped put a difficult deal together to my satisfaction.
"My Kia Purchase"
We are very happy with out purchase however, I was a little taken back when I checked my trunk and found out the car does not come with spare tire. I just think that it should have been mentioned at the time we made the purchased. I have seen that a spare tire with a Jack and tire iron cost about $200.00 and my wife will not drive the car for lwithout a spare
"Kia Forte"
MIKE TIEDEMANN WAS MY SALES REP FOR PURCHASING MY NEW KIA FORTE. HE WAS GREAT AND THE CUSTOMER SERVICE WAS GOOD AS WELL.
"Brace Yourself..."
If youre looking for a dealership who will straight up be dishonest to you over the phone, and in person to your face, multiple times, then this is the place for you. The salesman Phil may come off nice and friendly but hes actually worse than your "typical used car salesman". I called on a Thursday to get a price for a used truck, since the price was not listed on the website. Phil told me that the truck had been there for over a month and they really need to get rid of it so I could probably get a great deal. I then went in the next day to see the truck in person. After a test drive, we went inside and Phil wrote a number on a paper for the price of the used truck I was looking at, and said, and I quote "This truck is about to go to wholesale, I can get you much lower than this price." I told him I would let him know later that day and likely be back tomorrow. I was possibly trading in a truck and wasnt able to bring it down until the next day. I called back that night to let Phil know I was going to come by Saturday morning to take the next steps to buy the truck. He says, and I quote "Be honest, do you think youre going to be buying this truck, because we have the transporter taking vehicles to wholesale tomorrow and we need to know whether to send the truck out". I told him if the numbers worked Id be buying the truck and taking it home tomorrow. I show up the next day, and someone is there looking at the truck, in the middle of negotiations with another salesman about to make a deal for that very used vehicle I had Phil not send to wholesale because I was coming to buy it. I even left a message for Phil that morning letting him know again I was heading down. That deal with the other potential buyer fell through, and so they called me to come back in. When I sat down to make the deal, all talks from the previous day went out the window. That number Phil wrote on the paper? Not only did they not honor that, they went UP in price. Somehow the car went up 15% in price and made up fees. Someones calculator was clearly not working. When I made my offers, going up a significant amount after the initial, they didnt even counter. It was a straight up no. The second offer Phil didnt even bother getting out of the chair. How does one go from "We need to get rid of this and I can get you a much better price" to "Were not even close, this isnt happening". Oh I know how, because they were using me to get a better offer out of the other guy whos deal fell through. How do I know this? Because Phil said "the manager thinks the other guy will be coming back". So they turned down a guaranteed deal with me for someone who walked away from the deal earlier and "may" come back. Sounds smart right? Oh, and that guy never ended up coming back to the dealer. Stay away from this dealer as the salesmen poach each others leads, the managers are dishonest, and Phil will not honor a single word he says. Way to blow a guaranteed sale guys!
"Great Service And Salesmen"
I appreciated that I was not lied to and that my salesman kept his word the whole time. Phil Pestrichello answered every single one of my questions truthfully and with expertise and more. Usually car buying is a rough experience but this one was a great one and they all bent over backwards to get me approved for my vehicle. I thank them all and would definitely go back in the future. I strongly recommend this dealership to anyone looking to buy a vehicle. Rated excellent all around!
"Great Service!"
My salesman Ralph was the best! He truly cared about what was going to be the best deal for me. I never felt like HAD to make a purchase that day but rather he made me feel like I WANTED to! Ralph made me feel like family and I am grateful for the wonderful experience at Kia!
"Under Construction "
Brian very professional. I didnt feel like I was being taking advantage of not like the last Kia I leased.
"Solid Car Dealer"
the professionalism of the entire crew. those involved in my purchase - phil pestrichello. ed martins, Anthony melia - are top notch pros who gave over 100%to ensure my experience was way over the top.
"Kia Of Toms River Rocks"
Matt was very very helpful in getting me into the car that I really wanted. He didnt try to persuade me into buying something that I didnt want just for a rebate. He worked with what available funds that I had.
"Great Service"
I liked the fact they tried everything to get me the car I wanted. I purchased a very nice brand new car. I just wanted power locks and Windows.
"A Exceptionally Fair And Caring Dealeship"
This is an excellent dealership! So glad I found them. I put in an Internet inquiry at 2:00 AM at 9:00 AM the next day they had a great vehicle for me! They were a no pressure, no manipulation, no pressure dealership. The sales manager was caring and concerned with being fair to us in the price we paid for the car! Our Salesman Mr. Kelvin Mayes Sr. was friendly,caring, knowledgeable, and technologically competent in teaching us all the electronic features of the car!. He was so helpful in helping us get the vehicle we needed for the price we could pay! They allowed us to take an extended test drive which of course made us fall in love with the car. We got a 2012 KIA Sedona, fully loaded with an excellent price. The Finance officer, Mr. Billy Negron was not only helpful and fair, he went out of his way to find us the best terms, at the lowest rate possible! He helped us to choose the right bank with the right financing. I believe no other dealer would have gone this far to please us! The secretary, whose name I could not remember was a friendly supportive caring person, who made sure all my message to Kelvin got through! My wife and I strongly recommend and stand behind this dealership, and will definitely be purchasing future cars from them if we stay in the NJ area. These people are professionals all the way. Do yourself a favor and consult them before you buy from another dealership!
"Highly Recommend Toms River Kia"
As a first time buyer, I did not know what to expect when driving down to Toms River Kia. My father and I pulled up, and not even entering their building, we were greeted with a warm welcome by a charismatic Mr. Kelvin Mayes Sr. I expected car buying to be a stressful experience, but Mr. Mayes had me feeling at ease with the entire day of buying my first new vehicle. I would like to thank everyone who put in their greatest efforts for making my purchase happen. Thank you Mr. Billy Negron Jr. Thank you Mr. Anthony Melia. Thank you Mr. Kelvin Mayes Sr. Although I was not looking to purchase a Kia, they were still able to find the perfect vehicle for me at one of their many other lots and finding the best rates for my vehicle. If you are looking to buy your first vehicle, dont waste any time searching elswhere. Toms River Kia will be your one and only place to purchase a vehicle.
"Internet Sales Person Rude"
10-15-2014
The internet sales person contacted me. Then a few hours later sent me a few emails asking why I was "messing with her internet leads". Apparently there are some issues with the sales side. I emailed back after a few of her rude emails and told them I would NEVER buy from them.
"Great Experience; Highly Recommended!"
Everyone was very helpful and informative. They were able to give me exactly what a I wanted for a great price!
"See Me In A Kia!!"
Everyone was extremely friendly and accommodating. When I needed time to look around they left me alone and when I needed help they came right over and answered all the questions I had.
"Great Service"
The mechanics are very informative and helpful. Explained everything I needed to know without rushing me out.
"New Optima Ex. Wow!"
I just got a Optima Ex with a Premium package and it is so beautiful. The staff went above and beyond to get me my new car for the right price, and they even had it brought from New York just to get what I was looking for. Overall I am very happy with them and will do business with them in the future, and a special thanks to John and Vinny who made all this possible.
"Fantastic Service!"
I was initially just looking for financing information and ended up getting a stellar deal on a 2015 Forte with no money down. I spoke to a sales associate, Erica, over the phone on Wednesday where my credit was checked and inquiries were made to a bank on my behalf. Yesterday I was picked up at my home in Staten Island, by Michael Driscoll, for a hour drive to the dealership in New Jersey. Michael listened and read my mood very well. I said I was looking for a very basic vehicle and thats what he suggested to me. My day was smooth like butter. I drove to work in my new car that afternoon. I could not have asked for a better experience.
"Great Experience, Absolutely Love My New Kia!"
Everyone at Toms River KIA was extremely helpful & wonderful! They went above & beyond to find the exact car I wanted with all of my requested features & color! They were great in keeping me in the loop, and once the car came in, the buying process was a quick breeze! If your interested in a KIA definitely check out the TR location and ask for Michael! This was my first car buying experience & and it was nothing short of fantastic!
"Ron A"
They took the vehicle in immediately and called within a half hour with the diagnostics. The car was ready to be picked up within 6 1/2 hours. Excellant service.
"Great Service, Friendly People, Clean Facility "
Everyone was friendly, new a lot about the cars on the lot, taught me how to use all the upgrades on my car, worked to try and get me to a price I can afford a month.
"Polite And Courteous Sales Staff"
My salesman Michael Driscoll was courteous and did not use pressure tactics. Was willing to go on extended test drives.
"Excellent Service, Excellent Work Ethic."
your salesman Joe was wonderful, professional, and personal. your finance guy, Bernie, is a miracle man, he worked really hard for me and family.
"Great Salesman"
We did not have to deal with any pushy car salesman. It was our first pleasant experience buying a car because of it
"Terrible Stay Away!!!!!!"
Worst car dealership experience ever and Ive had my fair share. I would never recommend going to Kia at toms river more importantly stay away from the finance manger "Big Mike Defalco." I shouldve known just based off the name SMH such a clown. Anyway I was dealing with him for 3 months while he was trying to work out a good price I was comfortable with in a new or used car. Over the 3 months of dealing with him he has put me in a way over priced car that I cant get out of made an insane amount of money off me and ripped me off completely. He has even turned me away now because he cannot correct his mistakes. Telling me to go somewhere else. Stay far away from Mike Defalco hell act like he is doing everything to help you as the finance manger and he is doing nothing but ripping you off. If you are trying to get a good deal, get out of a pricey car or just lower your payments by refinancing hell do nothing but try to hurt you in any or every way possible. Lesson learned stay far away from MIKE DEFALCO mind you he is the finance manager so all deals have to be reviewed and authorized by him so one way or another you will have to deal with him at some point. So maybe just stay away from Kia of toms river all together
"Tom At Toms River Kia Is Amazing "
Our salesperson Tom was so accommodating. We have a very hard schedule to work with but Tom was more than happy to move his schedule around for us. We had no idea what we wanted other than a new car and Tom helped us narrow out the perfect car for our needs! Also since we were there a long time the fact that I was given coffee or soda made it that much better!
"New Car Shopping Made Easy"
Both our salesman Tom and the salesmanager Tom were a pleasure to deal with that day. They both worked hard to make a deal and I feel that we were given a fair offer in a timely manner. A rare feeling when buying a car.
"Worst Time Of My Life"
fist visit spent 4hours liked one car told come back next day car I liked was gone chose another they were closing and did not have time to finish paperwork gave me temp plates said come in on Monday to complete loan papers went in on Monday waited another two hours and they said sorry we made a mistake we forgot to add some fees in the loan so it did not get approved we have to take the car back
"Great Service And Friendly Staff"
The staff was knowledgeable, friendly and courteous. The staff answered all of my questions to my satisfaction. The staff helped me understand the new technology in my car which was greatly appreciated.
"Service On My Car"
Bob is very helpful at explaining what needs to be done and very friendly.
"Saw Advertising On Tv And The Internet"
I didnt feel pressured into something I didnt want. Very great sales Representative, managers etc. I would definitely recommend anyone to Toms River KIA. They told every spec of the vehicle.
"Great Experience"
I had previous experience with a different KIA dealer that turned me off. I gave KIA another chance by going to Toms River KIA and I was happily surprised. The salesman, manager and entire team listened to you, worked with you, and made you feel comfortable during the entire experience. Buying a car is not always easy however Toms River KIA made it easy for me.
"I Have A New Kia Soul!"
It took a few hours, but the process was definitely easy and the saleswoman was patient with my questions and concerns. The facility is not top notch, but they are going to build a brand new building in the next year or so!
"Excellent Experience"
Eddie was extremely professional and helpful. He gave me the attention I needed and showed me all the features of my vehicle before I left. I left very comfortable with my purchase.
"Excellent Service And Facility"
I have always purchased Honda but am very happy now with Kia Sorento great service and friendly staff
"Great Experience For A First Time Buyer"
As a first time car buyer, I was hesitant about financing a new car and paying more than I could afford. John, our salesman, negotiated the best price possible and really took the time to understand my situation before trying to make a sale. He was not pushy or dishonest and followed up with us, respectfully, every step of the way. I initially planned on financing a used car and ended up driving off the lot with a brand new Kia Forte, with about the same payment I had expected with a used car. Im incredibly impressed with Toms River Kia and would recommend anyone, especially first time buyers looking for their first car.
"Exceptional Service And Experience"
The friendly no pressure experience. Very knowledgeable. This is the most comfortable car buying experience I have ever had. We felt like we were very special....
"Excellent Service And Staff. Very Very Pleased!!!"
Buying a new car has always been a stressful venture for us. Toms River Kia made the experience an absolute joy; as it should be. The entire staff could not have been more helpful and accommodating. A+ on our sales rep, Eddie Ramos and everyone else on the staff. Would recommend any time!
"Great Service"
The warm & friendly atmosphere. Joe was wonderful, he took the time to explain what we asked. He never made us feel pressured nor uncomfortable. Joe listened to our needs & wants, and gave us the opportunity to succeed, w/the vehicle we wanted.Tom was more than welcoming to our situation, & made everything a complete deal.
