"Poor Customer Service"
I really thought I was done with this dealership after getting rid of the Jetta that I returned because of the whole diesel fraud back in April 2017. Well the third part agent didnt tell me I need to go on the DMV site to change ownership. Got a letter from DMV that the registration is still in my name and needed to renew the registration. Called DMV left a message and two days later Brian calls me to get that take care of. He was to send over the authorization form via email and told me to call if I didnt have it. Well I didnt get it........ The first sales rep I got kept saying Brian isnt there yet I JUST talked with him 60 seconds ago. I tried to explain that I had just talked with him and if he could just go check who handles the dmv registration changeovers. He left me on hold until the phone went to voicemail because he simply didnt want to deal with finding the right Brian or connecting me with someone who could help me......like Felinda, the manager. I could tell from his voice that I was just a big nuances and he was just looking for a way to get rid of me. Then I called back to get ANOTHER incompetent employee who got me over to another employee who left me on hold for so long that my phone call AGAIN went to voice mail. I called back a third time and this time asked for the manger Felinda. I asked to speak to her directly. I was patched through to her VOICEMAIL. So I called back to get her on the line. At this point Im livid and rightly so. So I kept calling back until someone would get off their a** and actually do something to help me. That took 10 call backs until some found her. Seems that the only way to get anyone to respond at VW is to be the squeaky wheel. Niceness doesnt work at this dealership. It did 10 years ago when I bought my EOS but since then the whole staff has changed. My registration is due on the 18. I called on Monday to have this handled. It is now Wednesday. Im upset about , ONCE AGAIN, the customer service of the employees at VW Oakland. Check out my other reviews. I truly hope that this place goes out of business. With the way I have been treated there starting with the guy who leased me my jetta in 2013 to today, I truly hope that no one else has the displeasure of dealing with their rudeness. I have a beautiful BMW 328i convertible with 17,000 miles on it that drives like a dream and costed me less then my crappy Jetta TDI. So glad to be rid of the VW and THIS dealership. BMW staff is so much nicer, classier and knowledgeable over all. Stay Away
"Felt The Love "
From the first moment I called, I received responsive and respectful service. Friendly, efficient, professional, problem solving - I felt VERY taken care of ! Thanks VW of Oakland !
"Great Service"
03-02-2017
Car drives like new now. Air bag recall was handled and now we have fewer worries as we drive along.
"Thank For Being So Kind "
Very helpful crew and very nice manager ! David was moving fast (salesmen) and knew his stuff well , they made me feel comfortable .
"Outstanding Customer Service. "
Richard Colbert my sales rep provided outstanding service. He was couteous, patient, understanding, very Knowledgeable, and followed up with most of my questions. The manager Sully was very friendly and curteous as well.
"My Experience Was Awesome And I I Didnt Wait Long"
well as soon I arrived Joshua Lehr came to greet us and he was very nice he explained everything and treated us like if he already knew us I was not sure if I was going to buy, but me and my wife felt so conffortable that we decided to stay and buy the car good Job Guys and very greatful
"Vw Oakland Is A Star! "
Armani was great! Really enjoyed my experience. They made it simple, pleasant and quick! I was driving away in my new car in no time! Truly recommend VW of Oakland.
"Jetta Repair"
02-24-2017
Good communication. Very fast service for my Jetta after the water pump failed. A good loaner vehicle was supplied for a couple of days as I lived out of the area.
"Great Service All Around, Lovely Facility, Too."
02-24-2017
The service was timely and the work was done in a quality manner. The customer service and facility amenities were very satisfactory as well.
"Great Service"
02-20-2017
Everything went perfect, People were friendly, nice and very helpful. They made me feel welcomed and make the process of lease a car very easy.
"Painless Experience"
02-20-2017
The whole process was very quick and easy. They had multiple vehicles in the model I was after in inventory for me to choose from.
"Great Service "
Great customer service , customer Lounge & service Period. Their always making sure you get the best help and service done to your car. I just got my Cv boot fixed and the service advisor gave me a good price Thankyou he deserves 22 stars for his excellent service
"Amazing Sales Guy. Clean Space. Easy Transaction "
02-13-2017
My salesman Joshua Lehr was TOP notch. Thank you for a wonderful experience. I hope to see you around ;)
"Volkswagen Cc"
I DROPED MY CAR EARLY THE MORNING AND NO ONE CALL ME TELL ME THAT MY CAR IS READY TO PICK UP UNTIL I CALL BY END OF MY WORK SHIFT ALSO I M NOT SURE IF YOU GUYS HAVE CAR WASH SERVICE ANYWAY MY PRIVOUS CAR WITH DIFFERNT BRAND NAME GAVE ME CAR WASH SERVICE
"Great Customer Service. Very Professional"
02-09-2017
Great Customer Service! All the employees are very friendly and helpful. The service department is clean and organized. I would totally refer Oakland Volkswagen.
"Fair And Easy Negotiating"
02-09-2017
The team made negotiating very easy and fair. We actually settled on the price over the phone. That made the deal for me!
"Prompt Service And Support "
Good service and knowledgeable staff. Frank, our service representative keep us updated on the repairs being performed. After they were completed, the process was explained in detail.
"Service "
Customer service support was on point and they became of immediate help when need. They assisted with shuttle service if your car will be held for a when and that was truly appreciated.
"Great Service"
02-03-2017
The service counselor was thorough and kind. He was welcoming and thanked me for coming to the dealership for service
"Service Of Vw Jetta 2012"
02-03-2017
I was helped by Frank Torres to set up my 60-mile service appointment for my 2012 Jetta. He arranged for me to be taken home and at pick-up he explained to me the details of the service, all was well, thank you Frank. I will probably see you/VW again in a years time - if not before. Thank you! Christine Beam
"Amazing Service! "
02-03-2017
Follow up was amazing; dealership went above and beyond getting me the car I wanted. I would highly recommend this BW dealership.
"Great Service "
The service manager Webster listened to us and got the problems fixed. He was very courteous and professional. As a women I didnt feel like I was being taken advantage of like some shops do.
"Great Service"
The friendliness of the rep. who helped me. I hadnt had the car for about a year, because my brother used it. He passed away and I got the car back. So I needed guidance to what repairs we needed. He was great!
"Great Service"
Made me feel extremely welcome. Nice quick drop-off and pick-up service. Car was ready on time and as promised. Will come back.
"Wonderful Service!"
Customer service was wonderful. Friendly, knowledgeable staff. Quick turn around on service. I will definitely take my car there again.
"Great Service"
VERY CUSTOMER SERVICE FRIENDLY THEY TREAT YOU LIKE FAMILY. WILLING TO HELP AND GREAT SALES PEOPLE THEY GREET YOU WITH A SMILE
"Great Experience"
Best experience in getting a car, very stress free. Got all incentives that were available. Spent about one hour to get car.
"Great Service"
01-23-2017
Customer service was great. Very accommodating and nice people and a pleasure to work with. I would definitely recommend them to anyone looking to buy a Volkswagen.
"Great Service "
People we dealt with were really nice. The show room had a nice presentation to it and the bathrooms were clean.
"Great Service"
01-18-2017
The service was very attentive, thorough, timely, professional, and friendly. I always have this experience at the Oakland shop. I will certainly go there again.
"Beautiful And Inviting"
01-15-2017
great experience, fun and easy. The people helping us make sure that we understood the process, everyone was really friendly specially Tony.
"Great Service"
01-15-2017
Customer Service Representative: Frank Torres was Excellent As always, he was courteous, extremely efficient and helpful in advising about future service needs.
"Great Service "
01-13-2017
David was nice and informative. I was just visiting the dealership to get an idea of what I wanted to do with his help I made my decision the same day and is very happy with the outcome
"Great Service"
01-12-2017
Omar provided great customer service. He ensured I had transportation should I need it. He checked in with me and reported on the status of my service and explained the service once complete.
"A Relationship Repaired."
01-12-2017
Every employee I encountered was friendly and outgoing. VW had bought back my TDI, and I walked in fairly sure I wasnt going to buy a VW. I left having bought a new Golf TSI. I am very happy with the whole experience as well as with my new car. Tim and Tony were excellent.
"Unhappy"
Today I picked up my 2005 VW Passat with damage to the area below the front bumper. The service person said it was that way when I brought it in. It wasnt broken when I brought it in and my right turn signal was working then, now its not. I dont know what is going on there but Im not happy! I dont have a lot of time to spend running back and forth between my home and there dealership. I wouldnt recommend them for vehicle maintenance at this time.
"Excellent Service"
01-05-2017
I was very pleased by how quickly the service was completed. Service representative was very friendly and professional. Parts were available and ready to be installed. Excellent service.
"Excellent Service. "
The expertise and knowledge the VW Team member conveyed to me regarding the contents of my work order and the additional need service upon physically inspecting my vehicle.
"Thoroughness Of Service"
12-29-2016
The service was in line with previous service inspections as the mechanics performed tire rotation, oil service, and other multi-point inspections.
"Friendly And Courteous"
12-28-2016
Friendly and courteous service rep and shuttle driver; easy to make an appointment online. This was my first service. I did wait 5 hours to get my car back for an oil change.
"Good Customer Service And Communications "
12-27-2016
Frank has always offered me good customer service. Good communication throughout the repair process and easy shuttle services. Easy online appointment scheduling, too!
"Great"
12-27-2016
I believe the service gentlemans name was Webster and he was really geat. Nothing left to say so why are more words necessary???
"Excellent Svce"
12-26-2016
Great sales + finance people keep up the good work. Made it very easy to buy a new car Thank you very much
"Excellent Service!"
12-26-2016
The people. Everyone I communicated with was knowledgeable, friendly and super helpful. Tony Rohayem, David Patton, Shair, Sully & Armani. A special thanks to Tony for giving me a good solid deal, David for helping me through the purchase process, Shair for explaining the financing to me clearly, and last but certainly not least, Mike Boldischar. Without Mike I may not have purchased my car at Broadway VW. For years hes taken excellent care of me in the service dept.
"A Great Service Experience."
Service manager was very thorough, letting me know what to expect and time needed for the service. I appreciated the shuttle service. Your shop is extremely clean.
"Exceeded My Expectations "
Everyone was helpful and friendly. When I mentioned my time constraints, they sped up the paperwork. I drove off with a new car sooner than expected.
"Great , Kind And , Patient !"
Richard Colbert was the best car salesman I have ever worked with! I have bought many cars over the years and, I always felt rushed as well as pressured. Richard seemed like more of a friend that wanted the best vehicle for me! Not just another sale for him.
"Great Service! Honest, High Expectations Met"
I liked that my expectations were set correctly, and that my overall experience was awesome. I got the car I wanted, the rate I wanted and the payment I wanted. VERY happy!
"Broadway Vw Dealership"
12-22-2016
I have a very long (since 2003) relationship with the VW service and sales team. I have bought 3 Jetta models from this dealership because I love my Jetta GLI and the people who service my car and advise me to find my next car, are the best. Im very spoiled by the relationships I have developed over the years with everyone at Broadway VW. They make it hard for me to consider another vehicle brand.
"Fantastic Service!"
Web is the best! He is always so helpful and makes everything easy. Will continue to come back and use Volkswagen Oakland. Thank you!
