"Rang Rover Sport"
09-14-2017
very professional, good custom care, good people. very pleasant experience
"Range Rover Leased"
09-13-2017
Great Service, Great experience. Sergey was extremely professional and we had a very pleasant experience. He is very responsible and helpful throughout the whole process of purchasing vehicle. I would recommend him to all my family and friends. Thank you!
"Experience Turned Sour"
Difficult and deceitful communication with impossible followup. Made the buying experience awful.
"Excellent"
Excellent service.Very straightforward and got the car within 2 hrs!!
"Range Rover Evoke"
Very friendly and helpful in leasing a new car, I had a great time and good experience with the sellers located in hornburg Santa Monica branch.
"Awesome Experience At Hornburg Landrover"
The team at Hornburg was absolutely fabulous. Every person we dealt with was friendly, knowledgeable, and efficient. Buying a new car can be overwhelming, but not at Hornburg. The team makes you feel so comfortable and they explain everything in such detail that you leave feeling like you just got the best deal in town.
"Hornburg Lr Santa Monica Ca"
Great experience Vladamire was very low key no pressure.
"Great Service"
03-20-2017
I definitely will be back. Was very happy with the professional and punctual service delivered.
"Great Service, Just Took Foreeevvveerrrrr"
I went in the with a pre-approved loan and I had the car in mind that I wanted. The staff were nice and the building was gorgeous, but it took 6 hours to get in and out of there. They never apologized for the wait either. So, if youre in a hurry, I dont recommend going there. I love the car that I got though!
"Great Experience"
Zvi made the process smooth and painless...all he told us was ready as promised and he is a very nice person
"Not Good Experience"
I will not recommend this dealer because they dont follow up we have to keep calling and no one gives an a good customer service only Darlene but at the end she couldnt do anything!!!!!!!
"Very Good Experience"
Had a great experience leasing a RR Sport TD6. Worked with Adam Golding - who was professional and extremely helpful and accomodating. Process very smooth. Great customer service
"Great Service!"
Great service and they were competitive in pricing. If they cant match it they will try and help in other ways. John Bervardos was great and hes always friendly.
"Great Service "
The service adviser was very professional and helpful and did everything he could done to help me out . Very good service .
"I Love My Service Guy!!! "
Love my service guy!!!! He is amazing ... I think this is the best Range Rover place..
"Wonderful Experience!!"
My service consultant George Naisbitt went above and beyond the call of duty, the ladies at Enterprise were amazingly kind and helpful and of course Paco who has been at the service center longer than Ive been having cars serviced there (15 yrs) was a pleasure to see and extremely helpful.
"Neede New Tires"
One service adviser(not my usual who was at lunch when I first arrived) said I needed 4 new tires. I actually only neede dtwo that I came in for. He tried to upsale me but luckily my adviser came back and saidI only needed two. Whoops ,and not good customer relationship with dishonest practices. Head adviser needs to work on that.
"Worst Car Buying Experience Ive Ever Had"
This is by far the worst car buying experience Ive ever had. Ive purchased 19 vehicles most of which are out of state and this has been the worst possible experience. A week to get any progress on an application. Having to call 3-4 times a day to check on people who are supposed to "get right back to you". Zero chain of command to catch massive failures at the lower levels. Leave messages with managers and even the GM, no call back to correct the issue. Not sure if this dealer is too rich to care about making deals or there is just a gross breakdown of oversight but either way I have a hard time seeing how they sell any cars.
"Great Service, Friendly Staff"
I had three warning lights on my Range Rover Evoque. Hornberg took the time to figure out why each one was on and repaired, while providing me with a beautiful Jag loaner.
"Fantastic Service And Product"
This might be the best experience I have ever had buying a car. Stelian was fantastic! He took the time to explain everything to me in detail. I got a great deal on my new Range Rover Evoque, and a great value for my trade-in. When I was closing out all the paperwork- Vivian was wonderful as well. They dont try to cover anything up- very straight forward with all information. I got a great car from a great team. Overall it couldnt have been better!
"Great Service"
David cohan was great. He was on top of what was going on.
"Great Service; All Issues Resolved"
This was a 10,000 mile service. Performed under warranty so no charge. Several computer/software updates were performed, and a defective seat warmer was replaced. The latter was done much more quickly than I had expected; nevertheless the service did straddle a weekend but Hornburg made a rental car available at no charge. I was well satisfied with the work and with the pleasant experience in general.
"Thank You!"
Very happy! Our sales person was very helpful! We love our car!
"Best Service Department!"
As always a very pleasant and professional experience!
"Outstanding Customer Service"
The entire staff at Hornburg were great, especially Niko and Nikki. There was no pressure and they worked hard to get us the best deal. I also enjoyed the rock driving demonstration. I contacted several dealerships however, Hornburg was the only dealership that seem to go above and beyond to help us. I recommend highly, ask for Niko! Jon Muir
"Great Experience, As Always"
Only one tiny glitch... Because of a change in service personnel, communication re repair work progress and completion was interrupted for a couple of days. However, all worked out well. Our newly assigned service rep is terrific. All repairs were done right, and I will be back.
"Great Experience - Excellent Service Performance!"
I have been dealing with Hornberg Sunset and Santa Monica for 23 years - all the time we live in CA. You know how we all say the older we get the better it gets - well dealing with these guys was just that .. brought my Range Rover Sport in for 2 Year Service at their Santa Monica facility - worked with David Cohen and he made taking my money almost enjoyable :) - if one can believe that? I felt comfort in what I believed was a fair evaluation .. expedited all to perfection on a timely basis.. Love driving my SUV - it feels just like NEW! Thanx..
"Hornburg Santa Monica Service Excellent As Always"
Hornburg Santa Monica and their Service Advisors consistently provide an excellent customer service experience during a situation that has the possibility of being a major inconvenience. Smooth sailing each time Ive been in there.
"Easy Peasy!"
Everyone was extremely helpful and efficient from the service technician to the cashier.
"Great Service, Knowledgeable Sales Person "
Mr Zvi receipt us very professionally and patiently explained and discussed all options and features of the Range Rover.
"Good Service "
Daniel is a really niceee salesperson at Hornburg Santa Monica=)
"Excellent Dealership"
very helpful and accommodating..David Cohen is an outstanding representative of your company thanks for all the hel
"Thomas D."
Worked with John V. Great guy and a great experience. He was really easy to work with and graciously worked around my schedule to get my 2012 Range Rover fixed ASAP. I had a few different issues with the car that were basically more to do with wear and tear and showed up unannounced and John worked me into the schedule. Its nice to see a true professional in the auto industry!
"Adam Berger, Hornburg Service Center, Santa Monica"
I found the Customer Service provider, Adam Berger, exceptional in his work and attitude towards me. He had my concerns and timetable in my best interest. I would definitely recommend him to a friend. Thank you Adam.
"Terrible Service Experience On Multiple Occasions "
My wife and i both have Autobiographies and both times they have been in for service we have had horrible experiences. Communication is poor, no returned phone calls and all the requested work wasnt completed. This was escalated to the manager and she promised to get on it right away and call me back. 2 days went by and I never received any follow up. On a bright note, my experience was so poor that they fixed my cracked tail light at no charge.
"Great Service "
My car was serviced quickly and came back to me washed. I was also given a great loaner for the day.
"Feed Back "
Im please with my Service Consultant (Raul Bohorquez), he takes time to listen to my complaints and explain to me what is taking place. And make sure I understand what the issue is concerning my car.
"Service For Recall"
Couldnt have been a better experience. But for some reason cars.com is requiring 50 characters so this is what they are getting for the review
"Great Service"
Went for a recall on my Range Rover HSE. Very satisfied with this place .
"Excellent Service"
I was very impressed with the personalized attention that was given by the service department. The problem I had with my older XJ8 involved replacing a single part that cost over $1700 new. John Bervados, the service manager, suggested I try to find a used part instead and he would install it for me....which i did and it saved me over $1500. What a life saver! Overall i was very satisfied with all aspects of the service department at Hornburg. They were honest, polite and straightforward with me, and the repair was done in a timely and professional manner. Thanks again!
"Excellent Service"
Polite and professional service, explanation of type of service was helpfull
"Job Well Done"
What I would have expected. Nothing more nothing less.
"Great Service."
Great experience with having my car serviced. Staff is knowledgeable and professional.
"Excellent Service"
Warranty work was performed promptly. Service tech kept me fully informed throughout the service period.
"Richard Stone"
David Cohen was great. Great service experience. loaner car process was very easy and accommodating. the repairs were done on time and car was clean when picked up. Kept me apprised of status of repairs.
"Conscientious And Expeditious Service"
Appointment scheduling performed at my convenience; Facilitated loaner vehicle without leaving facility; Frequent up-dates; Issues resolved!!
"Great Service Advisor."
Had my car serviced.they did a great job.it was covered by my extend warranty.
"Service Jaguar Xj"
Great service, great loaner care. Returned at promised time.
"Marc Fernandez/michell Ross"
Please ignore the last review due to my mistake in thinking 1 star was the best when the correct answer would be 5 stars. My service person John Bevardos is the best and his knowledge of Jaguars is over the top. I have taken my car to Hornburg for years and I am truly happy with the service and my service professional
"Excellant Service, John Bevardos Is The Best"
While having my car serviced is not my most happy time I appreciate the care and service of Hornburg and especially my service person John Bevardos.
