"Incredible Deal. Friendly Staff. "

Fast from start to finish. Everyone was friendly. No pressure to purchase. I will go back for my next GMC. This was my first GMC product and so far I have enjoyed it. It has a nicer interior and styling then my 2 previous trucks. Tundra and Ram.

"Great Service And Friendly People "

I always get my questions answered and the service is great. People are very polite and friendly. Staff is always willing to give you their divided attention.

"Great Sales Team"

Gavin was a great pleasure to work with another our lease of another new Terrain. This is our second lease from Gavin.

"Great Prices And Service"

This is a very honest dealer and I have had excellent service here. There is a big difference in price compared to other dealers. I live in Covina and I will continue to make the drive to Thorson!!

"Great Staff, Wonderful Dealership"

The staff of GMC Thorson have always exhibited the highest level of customer service. This started with Cody and Mark from the sales department, whom walked me through the entire purchasing process, to the finance department. Cody and Mark welcomed my family with a smile and even stayed after hours to help us with an excellent purchase. I would recommend Thorson GMC to anyone.

"Great Service"

They helped me get the price lower, by trying to take advantage of the GM incentives as much as possible!!

"Great Team!"

03-30-2017

We found out from Anna in the Service Department who we needed to speak with. She recommended Gavin and we set up the appointment for Saturday morning at 9:00 am. When we arrived, Gavin introduced himself and apologized for over-extending himself with other customers who had arrived for their appointment at the same time. Gavin went on to introduce us to Tony, the Sales Manager, who brought in Cody. Needless to say, Cody was EXCELLENT. Throughout our test drives and leasing process, Cody stayed right with us. Tony worked the numbers to bring us the best deal possible and even though we didnt get the deal we had hoped for, Tony worked out an amazing deal nonetheless. When we met with Gabriel in Finance, he walked us through the signing process seamlessly. All in all, WOW! what a great team at Thorson. I will not only recommend others to go to Thorson, but Ill go there again for my next GMC!

"Thorson Is Great"

Everybody at the dealership including sales, service, finance, etc. were exceptional to work with and I would highly recommend Thorson to others

"Car Purchase"

Buying our car couldnt have gone any better. We were treated like family, the buying process went quick & smoothly. Knowledgeable employees. We would definitely recommend Thorson Buick.

"Western States Director"

I have research ever GMC dealer in town and received quotes. Search no further as Thorson is the best in every way. All of the sales staff is very customer service oriented and friendly. You do not feel as if you are in the dreaded Car Salesman office. It is a family run and operated establishment. You will not be sorry if you make the trip to see them.

"Armando Rocks!!"

02-15-2017

My salesman, Armando Martinez, really worked hard to get me the best deal on my new 2017 Buick LaCrosse!! I love it!!

"Great Sales Staff"

12-07-2016

The sales representative who helped us with our purchase went far beyond what was necessary to ensure we were satisfied with our experience.

"The Absolute Best!"

In 2002, I leased a vehicle from Thorson, and they were very helpful in allowing me to trade in my old car. No other dealer would take it. Two weeks ago, I just leased a 2017 Buick Regal and Tracy McCafferty in Sales was amazing. I special ordered the vehicle and got a great deal on it. The process was so painless, that I brought a friend in two weeks later. She had so-so credit, but they went to bat for her and got her approved, and gave her the tier one rate, the trade in value she sought, and the 15,000 miles a year on her lease. She left with a 2017 GMC Terrain. And now she plans to bring her Marine son there for his car! Great Salespeople, managers, and deals! Ill get all my cars from there!

"Satisfied Customer!"

Wonderful, hospitable atmosphere at Thorson makes the buying process almost easy, and fun. Sales, sales managers, and finance pros who take good care of you! And, competitive pricing. I will buy a second car from them one day!

"Commercial Truck Sales"

08-31-2016

Have purchased several commercial trucks from Jeff Purcell at Thorson. Dont be dissuaded if Thorson is not your local GMC dealership. They go above and beyond to accommodate us even though we are located over 100 miles away.

"Knowledgeable Salesman"

Joe Duerr did a great job explaining the benefits of the 2016 Buick Encore I was leasing. He took his time and answered all my questions. I was unfamiliar with much of the new technology, but Joe made it easy to understand.

"2016 Buick Encore"

It was a pleasure doing business with Thorson Buick. After submitting request to Autobytel, Thorson Buick was the first to call as well as send welcome emails. Also, they were the only dealership to offer to deliver the vehicle. I would like to extend a special thank you to Sales Consultant Armando Martinez. He was always very courteous and went out of his way to assure we received the car of our choice. He even delivered the car to us. Thorson Buick is the best!!

"Satisfyed Customer"

Joe on the service floor had me talk to the mechanic that would be working on my car. I explained my situation as an ongoing problem had the car in before for the same problem he listen and understood. I am happy I was able to talk to the mechanic. Satisfied customer. Jack Evans

"Great Service, Lots Of Cars/features Available"

Jeff Purcell is completely knowledgeable about the car and gave me excellent service. I would use this dealership for any future car purchases

"Best Buying Experience!!"

Found a truck on cars.com through this dealership. I live a few hours from this dealership in Northern CA (120 mi) but loved the truck so much that I thought I would try and make a deal on a phone. I ended up working with Mike "Junior" Grady. From the start he was so helpful and was willing to work a deal over the phone. I already had a vehicle and was way under water so I didnt think that he would be able to do much. After filling out a credit app over the phone he had me approved in just under two hours and took in my trade. I told "Junior" that I would not be able to come in until the next night because of the commute and work. After a couple hours going by I get a call from Mike saying that he would personally deliver the vehicle to me in Bakersfield (and they are in Pasadena) tonight, bring the paperwork to sign, and drive back my traded in vehicle. I was literally in shock. I have bought many cars in my lifetime and have never experienced treatment like this....all I could do was keep saying thank you. That night Mike delivered my truck (clean and on full) to my driveway...signed the papers, and took my old car...deal literally took ten minutes of my time. This was by far the best service, kindest man, and went above and beyond his job calling. I want to remind all that I was buying a used truck...it wasnt even new and he still went through all this trouble. If you are looking for any vehicles new or used go to Mike "Junior" Grady at Thorson...will never go anywhere else! Thanks Mike!!

"Alons Review"

the sales man was very courteous, knowledgeable and went out of his way to make sure we were fully satisfied.

"Great Old School Dealership In The Best Way Possib"

Armando Matinez was fantastic. We had been provided with a leasing broker by the company that I am working for but found Armando to be such a great help when we stopped by to look at the Terrain and pickup that I decided to come back and work with him. Everyone at Thorson was fantastic. Great to work with a dealership that had such a "family" feel. Well definitely send people your way and towards Armando. Thanks.

"Outstanding Quality Service"

We loved, loved our experience with each member we interfaced. We were shopping for a car for my mother-n-law which is Spanish speaking. The Sales representative Adam W made sure that my mother-n-law understood everything he was explaining about the vehicle by reiterating the details in her native language in Spanish. She was so proud and pleased by Thorsons quality staff that she is still bragging about the quality service and drive off with wonderful deal shes comfortable with. Thank you. Rose and Estella (mother-n-law)

"Great Purchase Experience"

It was a great experience. Unlike typical car shopping that can become unpleasant and takes so much time. Adam was professional and very nice to work with. I particularly liked the painless pre-qualifying through your website that streamlined the purchase. We already recommended your dealership & Adam to a friend. Keep up the great service.

"Great Service "

I received outstanding service from Vince carpenter and don Schwartz I cant wait to tell my friends about Thomson gmc

"Excellent Services"

12-14-2015

We enjoy working with Vince he always guides us in the right direction. the service provided here is second to none.

"Great Service"

It was great , but Im expecting they wash my car after is because they wash my car from the other Buick company, thank you

"Customer Service Is Not Lost Here. "

It was a pleasure shopping at a location that considers customer satisfaction. I appreciated the personal touches from the hand-delivered coffee to the full tank of gas in our new vehicle.

"Wonderful Service"

11-30-2015

We bought our 2008 from Jeff Percell. We were treated so well that we returned to him for our 2015 purchase. Very pleased with our deal.

"Excellent Service And Family Friendly Feel"

Nathan Pitts was the best. What a great personality. Couldnt have been more polite, and helpful. Great team and family feel at your dealership. Thanks so much. Love the car as well.

"Super Efficient----daniel Wong"

The experience I had was smooth and efficient. Daniel Wong was a pleasure to work with. I would recommend him to any friend or family member. He responded quickly to e-mails. Very professional. Also Merlin followed up with a call & letter which was very much appreciated.

"Happy Thorson Buick Gmc Customers!"

Adam Wengronowitz assisted us, and couldnt have been more patient with us. He kept in constant contact with us, but never pressured us, which we appreciated. He made our car leasing experience a very positive one.

"5 Star Dealership"

Our salesperson, Nathan Pitts was very helpful and went out of his way for us. He even went as far as to bring the truck out to us to see it for the first time. After working with us to get everything we wanted, we made the purchase. He was not pushy or high pressure which we really appreciated (as that would have ended the deal for us). The best part of all was he came to pick us up at home to take delivery of our new truck so we could drive home in it together! We would buy from him again.

"Thank You - Thorson Dealership"

This is our second truck purchase from Thorson. We were a Ford family. Our sales associate was very knowledgeable about the truck line. We had no pressure. He reviewed the cost option figures with us many times. Answered all our questions. Thank you Nathan and the rest of the Thorson dealership family.

"The Best Experience Ive Ever Had"

10-21-2015

I purchased my Buick here new, and it was the best decision I have ever made. What I love about Thorson is not only their wonderful sales staff and finance team, but the fact that they are a truly dedicated Buick dealer. Unlike pseudo-Buick dealers in the area who sell Cadillacs as their primary brand, and Buick as an afterthought product, Thorson is dedicated solely to Buick, GMC, and the people who buy them. Im not often able to use them for service because I live on the other side of the valley, but I once had an urgent service matter arise the night before I was leaving on a long trip with my car. I contacted my local Cadillac (pseudo-Buick) dealer in Sherman Oaks, who was unwilling to help at that hour, and another Cadillac (psuedo-Buick) dealer in Woodland Hills, also unable to help at that hour. I wasnt sure where to turn, so I called Thorson in a panic and they were delighted to service my vehicle, even at 4:45 PM, and with a full schedule of other customers needing service. I could not have appreciated this more. I very much wish I was able to have service performed here on a regular basis. Overall, a wonderful experience. If I had any recommendation to make, it would be nice for their facilities to be a bit more modernized and prestigious considering theyre selling a luxury brand, but nevertheless, I would still buy another new Buick from them in the future, and will service with them again if its ever convenient for me to get there from where I live.

"A Pleasure Doing Business"

You have a wonderful waiting room and I enjoyed a cup of coffee and the morning paper. It took longer than I had anticipated, but thats my lack of knowledge about programming keys.

"Great Deal, Excellent Facility!"

This was the easiest purchase/lease experience we have ever had. Great deal, no back and forth very professional. The dealership facility was spotless and the whole experience pleasurable. Many thanks!

"Thorsen Motors Is Fantastic!"

This is my second vehicle that I have leased from Thorsen Motors. And for the second time, Merlin and Adam went above and beyond to get the car and payment that I wanted. It was such an easy car buying experience! I am a loyal GMC customer! Thank you

"Finally. A No Pressure Car Buying Experience."

Greg was the perfect balance of warm and friendly, informative, but not salesy. Great on the phone before we went in. Equally great in person. Not pushy, no games, which was refreshing from an auto dealership. He related to us more like new friends than numbers on a end of month sales sheet. When we wanted info, he had it. But we had time to explore the vehicle without a hard sell. Gabriel in finance was similarly approachable, unlike many in that position, who can be completely impersonal. Its the final step in a sale and other finance officers can make you feel like youre meeting the principal. Gabriel made the experience easy and comfortable. How car buying should be.

"New 2016 Buick Lacrosse Purchase"

10-12-2015

This purchase was a no-pressure experience. My sales person was very knowledgeable and the management staff did their best to work with GM, were able to secure an additional discount, that helped to complete the sale and met most my expectations. I was able to get the vehicle in the color and with the equipment I wanted, with the exception of several items. One GM factory negative is that the interior appointments are not as rich or quality looking as my 2013 LaCrosse that I turned in.

"Thorson Gmc Is The Best"

Let me first state that Tom George runs a top notch, A+ dealership. Everyone that I dealt with was an absolute professional. I was always greeted with a happy, upbeat smile by the receptionist. Merlin was fantastic as well. However, the real star was Ash Edwards. He took the time to deal with my questions, comments and concerns and was genuinely happy when he asked me "so, do you like the car?" and I responded with "absolutely!" Tom (and Merlin) have a real asset in Ash. Ash was never pushy nor did he ever make me feel uncomfortable throughout the entire process. He was great with my kids (and my extremely pregnant wife) I will (and already have) recommend Ash Edwards and Thorson GMC to anyone I know that is considering purchasing a new car. I could not be happier!

"Excellent Staff! We Had A Great Experience!"

The entire staff was friendly and genuine. I loved my salesman, Chris H. He was never pushy, but always professional. He made us feel comfortable and want to buy a new car from him.

"Thorson Motor Center Vehicle Purchase Experience "

Excellent automobile dealership with very nice staff. Exceptional professional treatment by salesman Daniel Wong. The finance department, parts and service department and other did a great job. Thorson Automotive had the best inventory and the exact GMC truck that I wanted to purchase. Thorson also allowed the GM Military Purchase Price Program that some other dealers do not allow. Exceptional experience and extremely nice employees.

"Quick Transactions "

It was good. Gave me a good deal but not the deal I wanted. Wouldve went somewhere else if the truck I wanted wasnt so limited.

"Terrific Service"

09-27-2015

The service is terrific. I continue to purchase vehicles from Thorson because of the service people. Don Schwartz and Vince Carpenter are real professionals!

"As Usual--super Service"

My car was in for just new car service and to make an adjustment to one of the built-in conveniences. I have been coming to Thorson for many years and have always been very happy with their service, their staff, the courtesy van and especially Vince Carpenter my Service consultant.

"Five Star Service"

I was only at the dealer out of curiosity and to take a closer look at the new GMC SUVs. I was met by Gabe and he was great. I bought a Denali, primarily because of the fantastic service he provided.!

"Bad Experience Overall"

When I chose the car that I was getting I noticed a scratch that needed to be polished. The sales person told me that after they washed it, it would be gone. We went inside to sign the papers and after we were done and the car was back we noticed that the scratch was still there. He offered to me to bring it back to have it polished. I did, and they couldnt get it out. The supervisor manager (Deborah) offered to do a Dupont treatment for the inconvenience. I said ok. When they brought it back and before I left the dealership I noticed there was now a chip on one of the doors. Deborah implied that I probably did it myself. I was furious. She mentioned that they can fix it, but I would need to bring it again. I brought it back when they told me, and they found out when I was there that they didnt have the paint for the job. Also, the person that was going to do the job saw the car and he said that it would not be fixable with just a cover up. That it will be noticeable. I was very disappointed. I left the car there because I didnt want to take it and bring it back. The car stayed a week there... The sales person (Gregg) didnt call me at the times that he told me he would. I was the one checking on the status of the vehicle. Also, he kept changing the days for me to pick up the car. This was very frustrating because of my work and life plans. It was also frustrating because the car is brand new and I hadnt used it for 3 weeks. I finally came to pick up my car and it was dirty inside... full of splashes of the polish liquid, not vacuumed inside, etc. Knowing what i went through, why not have something presentable for me to be happy. When I requested a print out of the work that they did for my records, Deborah was rude and upset for me asking for this. This is crazy because I am the customer and she should be accommodating after everything that they made me go through. In all the 3 weeks of bad service and lack of communication between all the employees at this dealership, I requested and left messages for the manager (Merlin) to talk to him and communicate my frustration. I never got a call back from him. Very disappointed. I will never ever again lease a car here or recommend anybody to this dealership.

"New Car With Issues"

When I chose the car that I was getting I noticed a scratch that needed to be polished. The sales person told me that after they washed it, it would be gone. We went inside to sign the papers and after we were done and the car was back we noticed that the scratch was still there. He offered to me to bring it back to have it polished. I did, and they couldnt get it out. The supervisor manager (Deborah) offered to do a Dupont treatment for the inconvenience. I said ok. When they brought it back and before I left the dealership I noticed there was now a chip on one of the doors. Deborah implied that I probably did it myself. I was furious. She mentioned that they can fix it, but I would need to bring it again. I brought it back when they told me, and they found out when I was there that they didnt have the paint for the job. Also, the person that was going to do the job saw the car and he said that it would not be fixable with just a cover up. That it will be noticeable. I was very disappointed. I left the car there because I didnt want to take it and bring it back. The car stayed a week there... The sales person (Gregg) didnt call me at the times that he told me he would. I was the one checking on the status of the vehicle. Also, he kept changing the days for me to pick up the car. This was very frustrating because of my work and life plans. It was also frustrating because the car is brand new and I hadnt used it for 3 weeks. I finally came to pick up my car and it was dirty inside... full of splashes of the polish liquid, not vacuumed inside, etc. Knowing what i went through, why not have something presentable for me to be happy. When I requested a print out of the work that they did for my records, Deborah was rude and upset for me asking for this. This is crazy because I am the customer and she should be accommodating after everything that they made me go through. In all the 3 weeks of bad service and lack of communication between all the employees at this dealership, I requested and left messages for the manager (Merlin) to talk to him and communicate my frustration. I never got a call back from him. Very disappointed. I will never ever again lease a car here or recommend anybody to this dealership.

"Great Experience "

No car available at dealership took over 1 1/2 to get a car that smelled horrible from a stupid smoker. Car was in need of repairs seats where falling apart was hard to adjust. Seat would not stay in locked position. Was not happy with it but was half way home when seat messed up. Car rental service problems not dealership. Was disappointed not getting another Buick product.