"Friendly Team! Yet Disorganized, And Expensive."

Greg, Myron, Elvis, Jamie, and the rest of the team were incredibly friendly. Initially, we intended on purchasing on a 2017 Alltrack SE. We scheduled a time with Amanda, and arrived excited to see the vehicle. It turned out it was still in transit. (Or so we thought.) We test drove the same car, but as an automatic (we required manual). Eager to begin negotiations, Greg informed us that the vehicle that we came to test drive (with the intent on purchasing) had already been sold! He wouldnt sell it to us. We understood, and I respect his integrity and care of an existing customer. We shifted our focus to a GTI Autobahn. We purchased the car, but it was missing a key! We purchased and took the car home on Tuesday, but it wasnt until Monday the following week that the issue was solved. It took two trips (140 miles total), and many hours in the dealer each time to solve them. In the end, it all couldve been solved without the traveling, via mail and telephone. If youre a salesman, Greg is a model guy. Friendly, informed, but WILL NOT budge on price. Very skilled, but very frustrating. Sadly, though, as much as Id like to, when we buy another car (which we will be soon), I dont see us returning to Northampton VW. Lack of willingness to negotiate, and organization in solving our issues are the reasons behind that. There are many other dealers around, and though they likely wont be as friendly (itd be hard to beat this team!), price and organization is more important and they were simply not competitive in those respects. In the end, Greg worked with us to solve the issue, friendly and supportive the entire time. It just couldve been handled more smoothly in my opinion, and saved us much of time and hassle. Thanks for getting us into a car we love!

"Disorganized And Disrespectful"

06-28-2017

Drove 45 minutes to test drive a car that I had scheduled to see but both times the car was unavailable. When I was understandably frustrated because of this lack of communication Greg Bansfield was disrespectful and chastised me for attitude. While the original sales person I spoke with was helpful and tried to find a comparable alternative when I asked for the managers best price he could give me he didnt wish to answer. Dealership needs to get their act together.

"Top Notch Experience At Noho Vw"

Note, this is my second time purchasing at Northampton VW. My experience was so great the first time, I recommended them to co-workers AND decided to return to trade my first purchase in. My most recent experience here was EXCEPTIONAL. My sales rep was Jason, what a great guy! He made what could often times be an anxiety inducing experience (buying a car is a daunting task) an extremely PLEASANT one! Lets not forget Chris, he was definitely reassuring and when signing papers he was VERY thorough, explained everything and answered our questions! Together both Chris and Jason got me into a beautiful White Silver Metallic 2017 Jetta (a car I didnt realize I was going to LOVE until I test drove it for an entire afternoon). They made the car shopping experience top notch, they are the ultimate reason why I speak so highly of Northampton VW, why I will continuously recommend NoHo VW and why I will be returning for all my car needs and future purchases!

"Used Car Purchase"

Cars I requested to test drive were ready and waiting my arrival. I did experience some miscommunication during the buying process, but it mainly serves as good reminder for all car buyers anywhere to be very clear on each line item of the sales agreement. Because I couldnt take delivery that day, the salesman, Aaron, offered and arranged for the car, later in the week, to be delivered to me quite some distance away. And after driving it 100 miles to me, the delivery guy even filled it up with gas...a bonus I didnt expect.

"Debpx3 Of Deerfield"

As a three time bmw owner, my decision to stay with German engineering, was an easy one! With the help and patience, of Jason leclair, I love the beautiful, white tiguan. It is as solid and smooth riding, as any bmw I have owned. If you are in the market for a vw, I recommend, you see, Jason leclair, at northampton vw. I dont think you will regret it!

"By Accident, Accident!"

On my way to work a huge metal object was on the highway and I accidently struck the object. I made a claim through my insurance and come to find out its consider a Collision Accident. So I chose to go to Northampton Volkswagen, being that I bought my brand new car here 2 years ago. At first, they were quick and thorough inspecting my car and coming up with an estimate ($4,700). But after work was to begin thats when the miscommunication began. I was told first that the parts were ordered and will take a few days, then I didnt get a call back. I constantly kept calling but my service advisor was out and the receptionist didnt know what was going on. Called again and was told the parts arent in, then recieved a phone call by Ryan and was told actually the parts are in but just waiting on one piece. Then another day passed and the wrong part was ordered. Eventually, the car was finished 10 days later. Overall, Ryan was very heplful and courteous, even offered a rental, made the experience better. The overall experience was stressful and time consuming. I didnt feel like a priority at first and dont know if I would get major repairs fixed here. Small jobs are a better experience here.

"Excelent Experience"

I was looking for a used car and after thinking about it for a while I decided to go for a VW golf. At Northampton Volkswagen I had a really good experience in general. Never felt they were trying to push me to just buy any vehicle within my budget, in fact they helped me finding the best suitable car for me. Costumer service was excellent and the salesman Jason LeClair was super helpful and friendly. I definitely would want to buy another car from there in the future.

"Professional Service For 10,000 Mile Oil Change"

Was very happy with the service provided and all concerns were addressed. Women was very nice and answered all questions I had.As for buying at this dealership as all do your homework before you go they are salesman .

"Thanks For A Great Experience!"

12-19-2014

Ive heard that Northampton Volkswagen was a good place to buy – helpful, no pressure, etc. And Im glad I listened to that advice. Just bought a new Beetle Classic Coupe and I couldnt be happier with the car and the treatment I was given by the dealership. The salesman I worked with, Ron Duda, couldnt have been more pleasant and helpful. Happy to say, this has been way different than my usual car sales experience.

"Love The Car, But...."

12-03-2014

after waiting for a month to have our first Passat TDI SEL, we bought a second, only to have the dealership ignore a national ad campaign for 0.9% financing. Charged us 2.9%, and refused to adjust the finance charge below 1.9%. Top that off with a refusal to adjust the parking brake at the 10000 mile service.

"Good Match"

11-21-2014

I found that the used cars are competitively priced and the salesman Omar found a good match of what I was looking for, within 24 hrs the car was in my driveway. All the people that I dealt with in the buying process were very helpful. Many thanks.

"Good Car Bad Customer Service"

11-10-2014

We found the car my son wanted. It wears a good deal and the salesperson was ok. Problem was the service was sooo bad. First the sale took hours and the were so confused about the paperwork. We had to do forms over again and the kept forgetting things. Then the dY my son went to get the car it took 6 hours for them to finish the process. Again the messes up on the paperwork so badly that even after everything was done they were hounding me for a required form. To top of the really unprofessional experience they didt put my sons license plates in the car, didnt do the body work the promised and also didnt put the cars rugs back in the. Ad after cleaning it. My husband and I are looking to replace both our cars next year and will Not be going there.

"I Bought The Car Of My Dreams !!!"

10-30-2014

I was in the market for a economy sedan, but with Clean-Diesel Technology, and I FOUND exactly what I was looking for at a very decent price. I bought a 2014 VW Jetta 2.0 Liter Clean-Diesel Engine-block with Turbo, and its like owning and driving an Army-Tank that can go 90 mph on the highway and its extremely quiet and smooth. Its an "AWSOME piece of German Mechanical-Engineering !!!" Once you buy one of these cars, you be CONVERTED FOREVER. Chris J.G. Southwick, Mass.

"Got Exactly What We Were Looking For!"

10-08-2014

We were shopping for a used VW Jetta for our daughter....the experience began on-line, and honestly, if it had not been for Cole Lovelys expertise and accomodating manner, we probably never would have considered this dealership! With very hectic schedules, we decided on a date and time to test drive 2 cars meeting our specifications....were a tad disappointed to discover that the one we thought we would LOVE had been sold that same day, but did LOVE the other one! It ended up being a better buy with much less mileage and more "bells and whistles." We purchased the car that evening, and took possession of it just a couple of days later. On our test drive, I noted some vibration in the brakes, so turns out we got a "brake job" for free!! I did not give 5 stars to customer service because there was not someone always available to speak to when calling and with limited time, I didnt want to talk to voice mail! Molly met us on the day we picked up the car and she was charming!

"Very Satiafied"

09-24-2014

My car went in for repairs. They were prompt and the price was fair. The "ambience " could be a bit warmer, but my service representative Connie was completely amazing, knowledgeable, and nice.

"My Volkswagen Experience"

09-03-2014

had a great experience!! they had exactly the car i was looking for! dan shaw and spenser were the best!!! they made the whole process so easy. dan even stayed late to accommodate us for a test drive as we had to travel over an hour to get to the dealership. both dan and spenser were very knowledgable and very helpful in answering all of our questions and concerns. all in all it was the best and easiest process to get exactly the car i wanted!

"Over Pushy"

09-03-2014

From the moment my husband and I walked in the door we were greated by very friendly staff. But once we sat down to talk about what car we were looking at we were immediately asked to fill out paperwork to check our credit and pretty much to purchase the car. After stating we havent even looked at the car or taken it for a test drive the salesman still asked for us to fill it out. even though we said we just wanted to talk numbers because we had been to numerous other dealerships and had a lot to take in. finally we were able to take a test drive in the car. and when we got back i still felt very pushed into making a deal. when numbers were talked and my husband and i felt we would be getting a better deal at another dealership we had told them and the insisted it was the best deal we could get no matter where we go. We found with as good credit as we had and having recently dealt with buy and given back a used car due to the lemon law that the APR they were trying to give was just outrageous again compared to another dealership we had spoke to. Once the salesman felt we werent going to budge and buy the car he had the saleswoman who dealt with the finance, i feel attack us. when we stated everything that we had going on she still insisted that we could do it and if we put money down (even though we had stated numerous times we didnt have the money) they could definately get the payment down and so many other things. i felt as though i was being pushed into something i knew my husband and i couldnt do. even though we had told everyone we spoke to that we needed time and we dont think its a good fit for us but we appreciated talking with us. we went on to get a phone call from the salesman almost every other day and this was after we told them if they didnt hear back from us to go with someone else. but the phone calls lasted two weeks. i mainly felt with how pushy the salesman were, was a major decision on not to go with this dealership. although they were nice, they were just too pushy. i may be young but ive dealt with a handful of car salesman, and ive never been treated like this.

"Fantastic Experience!!!!!"

08-08-2014

From the minute I walked thru the door, it was a fantastic experience....Had been to several other dealerships and was very dissapointed by the treatment I received....Everyone, especially Dan Guarnieri, treated me like a real person, they only showed me the cars that I could afford and found me the perfect match!!! I would definitely sent family and friends their way. Thank you!!!!!!

"Great Service"

07-21-2014

Very accesible personnel. Treated me with respect and made me feel secure of my decision. Didnt rush me and gave me all the information fast and clear.

"Review"

06-27-2014

I have purchased many new cars over the years, but I found that buying a new car from Northampton Volkswagen to be one of the more pleasurable experiences. They listened to my needs, and with very little haggling and a strong attention to detail, were able to put me into a new car within a couple of ours.

"Had A Great Experience!!"

06-26-2014

We recently bought a Jetta TDI here, we worked with Mark and were very pleased. As silly as this sounds, we felt he was a pretty honest car salesman. The rest of the staff were great as well, when I picked up the car the following day, our salesman was out sick & his co-workers Robert and Omar made sure everything was all set for me enjoy our new car.

"Fine And Careful Service"

06-18-2014

Not only was the service focused and fine, but, when my ride to work fell through after dropping off my car for service, a VW shuttle was there immediately to overcome the problem.

"One Word...fabulous!!"

05-29-2014

Just bought my brand new VW Tiguan from Mark at Northampton Volkswagen and I could not have wished for more exceptional service from the entire staff all the way from sales to financing. Oftentimes, car buying can be a cumbersome experience but they made the process so effortless that I cannot say enough amazing things about them. Unfortunately, my prior VW CC was totaled in an accident. Knowing this, both Mark and Chris worked incredibly hard to get me back on the road as soon as possible by expediting the entire process and were able to have me in my new VW the very next day even considering I had purchased it over a holiday weekend! Mark even went the extra mile to drive all the way to my work the next day to pick up my finalized paperwork to get my registration and insurance coverage taken care of so the car was ready to go right after I got off work. That evening when I went to pick up the car, Carolyn walked through the entire vehicle with me explaining every feature about the car from warranties to safety to every single last feature my car has to offer, answering all of my questions along the way. Thank you, Northampton Volkswagen, for making this experience so enjoyable. You certainly have a customer for life in me and for those of you looking to purchase a new vehicle, definitely give Mark a call! Thanks guys!

"Jason L Of Chicopee"

05-29-2014

The service was done quickly and very efficiently. The service advisor was courteous and detailed.

"Carolyn Sicha Is The Best"

04-24-2014

I brought my Jetta that I recently leased in the dealership for its 30 day check up and was met by Carolyn Sicho, who was very nice. She asked me if I had any Questions about my car, and then went on to explain what they were going to do to my car. this has been the best experience I ever had at any dealership. I would recommend Northampton Volkswagon any time.

"10,000 Maintenance"

04-14-2014

It was my first time in the new building, and it was very clean. I was surprised that it would take 1 hr. 15 mins. to do the oil change, but seeing everything gets check. I had a problem with the fuel door not releasing, that was taken care of. I even had a complimentary car wash. Thanks!!

"Great Place To Do Business I Was"

04-05-2014

I was very satisfied in all of the the phases of buying my new Volkswagen. The salesman Philip was excellent, I enjoyed working with him on the issues leading up to my purchase. The two young females were a delight..I can truthfully say my experience with all aspects of your dealership were excellent Not to mention the coffee was also enjoyed. I probably would make it a point to tell all of my friends what a great dealership you have, I was made to feel at Home by Phil I think of him as a friend.

"Very Positive Experience"

03-31-2014

I had the most positive experience Ive ever had purchasing, or in this case, leasing a car. Mark, Florence I believe is his last name, did a great job from the moment we bumped into him on the lot while looking. He spent an hour and a half/two hours with us after already having a busy day and was very informed. The finance department worked with me to get where I was comfortable. The staff we had no direct interaction with in regards to buying a car were very friendly, warm and welcoming as well. Great job all around.

"Great Service"

03-12-2014

great bunch of guys at the dealership very helpful. car runs great my son is very happy with it.

"Great Service"

02-27-2014

Always fantastic customer service. Always helpful and courteous. Highly recommend buying from this dealership or getting your VW serviced here.

"Very Happy With The Service I Received"

02-17-2014

I was very satisfied with the friendliness of the staff and the quality of the service that I received when I brought my 2013 VW Jetta in for the 10,000 mile service.I was in and out of the dealership within an hour and was made to feel very comfortable while I waited in the waiting room. The staff answered all of my questions and informed me of all the procedures that were performed on my vehicle.

"My Purchase Of A Vw Certified 2013 Tiguan"

02-17-2014

Great buying experience from my salesperson Mark Flynn, the floor manager Joseph Mark, to the gentleman who handled my financing, and right through to Fallon and Ashley who handed my Tiguan over to me. Looking forward to a great relationship with Northampton VW Service Team. A 10+ experience all round - thanks!! Harry B

"Great Customer Service"

02-03-2014

I recently went in for my 10,000 mile service and was very happy with the quick and courteous service. All the service advisors were eager to help and made this a great experience. Thanks again!!

"Pleasant Staff"

01-24-2014

The customer service was very good. Very pleasant staff including pick up drivers. Connie explained every thing well. My car was ready promptly on the day promised. Great! I checked NA for quality of repairs because that always remains to be seen...in my opinion.This was my first experience with Northampton Volksvagen.

"Awesome Experience"

01-24-2014

Great buying experience! No pressure, great people! Highly recommend!!

"Routine Service Appointment"

12-04-2013

I had my 2010 TDI Sportwagon in for an oil change and to have my brakes and light checked. I have 80K miles in this vehicle and have never had any brake work. According to this staff I still do not need brakes ! Woo Hoo ! This car is a great car and the service staff is great. Connie, the Service Representative provided excellent service and communication !

"Great Experience."

11-25-2013

I had the most comfortable experience in a lease/ purchasing of a new J e t t a S. Mark Flynn was my salesman and he was exceptionally the most pleasant salesman I have had. I was only stopping in to do a test drive to get a $25 gift card and walked out with my new 2014 J e t t a S. I have always loved Volkswagen, since I have had 3 bugs before. So it was easy to fall in love with the car, then Mark made it easy to leave with it. I will return when my lease is up to either purchase it or trade it for a newer one, we will see. Thanks to everyone I had talked to, for being so friendly,truly a great experience. Thank you Northampton Volkswagon and Mark F.

"10000 Mile Service"

10-21-2013

The free 10000 mile service oil change rotate tires top off fluids The waiting room had fresh coffee and snacks they were very nice everyone says hi must have good management thank you

"Great Dealership"

09-09-2013

Thank you, Volkswagen Northampton! I love my Jetta. Ron was patient as he explained all options to us during the buying process. riel did a wonderful job explaining the car and how it works. the service department is efficient. Everyone is so friendly and polite. Thank You!!!

"Fantastic"

08-05-2013

I adore this dealership compared to the other ones Ive death with over the years. The customer service is spectacular, especially in the service/parts department. They are currently waiting for their new facilities to be built and are in an older, outdated building. It took about 4 hours to service my vehicle but thats only because their temporary building cannot accommodate all of the happy customers at once! Might not always own a VW but I will always give Northampton VW my business when I can.

"All Internet Prices Must Finance Through Them!"

07-19-2013

I was set to purchase the vehicle. Re-iterated several times to the internet sales rep that I had bank financing. Got to the point of sale and they said it would be another $1000 to NOT use their finance company. Buried in the fine print of the quote I got said that. No where on the posting does it say it and at no time during the process did it come up until I agreed to buy the vehicle. Complete horse manure. May be a perfectly good dealership but I was treated very poorly.

"Great Service!"

06-29-2013

Jason and Ariel were very helpful in buying my new Jetta! The process took a while but they were great at keeping my parents and I updated and asking if we needed anything. Im definitely 100% satisfied with Northampton Volkswagen!

"I Own A New Jetta!"

06-19-2013

I want to thank Phillip for the excellent service I recieved! He was the BEST! Knowledgable and NOT pushy!

"A Great Experience"

05-15-2013

It was a great experience. Buying a car is stressful enough, the process is even is worse. However this time, it was very good. Ask for:Jason, provided the highest level of service and professionalism. As a consumer, it was very rewarding to see a car dealership value price and service at the same time. The car was beautiful, the service was stellar. Cant complain. Definitely worth the trip out if interested in one of their autos. Keep in mind, call ahead to speak with Jason; iron out all the details, grab an ice coffee to go and make a fun road trip to an awesome experience.

"Im Happy I Went Here"

04-10-2013

the owner really gave me a great deal, i went to a few other dealers and they could not even get close to the price northampton VW gave me. thank you

"10,000 Mile Maintenance"

04-02-2013

Just went for a 10,000 mile maintenance which is included in vw warranty. It took a bit but the waiting room was fairly comfortable and they vacuumed out the car because I asked.

"Will Definitely Return"

04-02-2013

Everyone who helped me was extremely polite and helpful.

"Repair"

04-02-2013

Pleasant and quick. Good snacks. Overall very good.

"Quick, Quality Service"

04-02-2013

was able to obtain a quick appt, and the service problem was quickly resolved. everyone was courteous and helpful.

"Went Out Of Their Way To Make Me Feel Comfortable"

02-01-2013

I had been wanting to get rid of my Nissan Altima, but I owed far more than it was worth. My last experience with car dealers just left sort of a bad taste in my mouth--the vague feeling of having been taken advantage of. I explained all this in an email to Dorian Spence at Northampton Volkswagen. He assured me it was worth my time to come in. Yeah, all you car dealers say that. I was also emailing another dealership about a possible used Volkswagen Golf, which Ive always wanted. Anyway, I came in to Northampton Volkswagen, and Jason (my salesman--I think his last name is LeClerc) was very nice. They gave me more than the Nissan was worth and a great deal on a used Golf TDI(which I LOVE!). The other dealer had been saying, "Be sure to tell me what kind of deal they put together--I can probably do better." So, right before I went in to tell Northampton Volkswagen I wanted the car, I emailed the other dealer and told him what I was paying and what they were giving me for the Nissan. He asked, "Is it a Golf TDI?" Yes. I was at NHV when the other dealer emailed me back, "In all honesty, thats a great deal and if I were you I would take advantage of it." Wow! I will never go anywhere else to buy a car!