"John Jacinto Took Care Of Me And My Crosstrek"
Great service and communications with all aspects of my 12,000 service.... In great hands with John Jacinto. God Bless
"Excellent Service"
Ive consistently had great service here. Tony Cervantes was my advisor, and he was very efficient and friendly. Thank you!
"Most Excellent Service From John Jacinto!"
Pacific Subaru is the Nordstrom of car dealerships with a beautiful showroom, friendly and helpful personnel, and efficient service! They even detailed my car when I took my car in for its first oil change.
"Best Customer Service Experience !!!!"
At Subaru Pacific had a very awesome service as a first time buyer thru coming back to do exterior/interior perma plate on my car .Thanks a lot !!! to John Jacinto for taking care of it , as I came back , he made sure every detail is done right and I do really appreciate it. I would say am very satisfied and glad with the service at Subaru Pacific at Hindry , GREAT staff !!! especially John Jacinto and also to Jayson/Sales as well.
"Great Service Department!!"
Hats off to the service department of Subaru Pacific! Especially my service advisor Robert Canche! Keep up the great work! Definitely recommend subaru Pacific for all your Subaru needs.
"New Forester, Great Experience"
Thanks to Jeff Sollee for such a quick and simple process! Love my new Forester! Everyone that helped me was so kind, helpful, and knowledgeable.
"Very Helpful"
Ive been to Subaru Pacific last week, I met Mr. Kamiran Beck, he was very professional showing me the models they have. Im heavily considering Subaru as my new car now after this visit
"Exceptional Service"
Jim Neilsen was incredibly helpful in our car buying experience! Hats off to Jim Neilsen. Absolutely positive experience from start to finish. We are from Corona and we were willing to travel all the way to Hawthorne to buy a Subaru Crosstrek. I thought the deal was too good to be true, but Jim made it happen. Thank you
"Finally Found A Wrx (w/ A Great Price)"
This is not my first Subaru dealership, Ive went to few before since Im specifically looking for a decently priced WRX. Couldnt be more satisfied when I got to Subaru Pacific, not only deals were great, but also because I got such an awesome & professional service by a salesman named Kamiran Beck, he was always willing to tell me every detail about the car in all honesty, gave me his attention, and actually persuaded me to go for the WRX after stumbling upon many other dealerships before and couldnt be satisfied with such a service & deals. I recommend anyone around the area to check out this dealership whether theyre looking for a Subaru or just any kind of affordable sedans & crossovers, could not ask for a better deal & service.
"Finally Found A Wrx (w/ A Great Price)"
This is not my first Subaru dealership, Ive went to few before since Im specifically looking for a decently priced WRX. Couldnt be more satisfied when I got to Subaru Pacific, not only deals were great, but also because I got such an awesome & professional service by a salesman named Kamiran Beck, he was always willing to tell me every detail about the car in all honesty, gave me his attention, and actually persuaded me to go for the WRX after stumbling upon many other dealerships before and couldnt be satisfied with such a service & deals. I recommend anyone around the area to check out this dealership whether theyre looking for a Subaru or just any kind of affordable sedans & crossovers, could not ask for a better deal & service.
"Finally Found A Wrx (with A Great Deal)"
This is not my first Subaru dealership, Ive went to few before since Im specifically looking for a decently priced WRX. Couldnt be more satisfied when I got to Subaru Pacific, not only deals were great, but also because I got such an awesome & professional service by a salesman named Kamiran Beck, he was always willing to tell me every detail about the car in all honesty, gave me his attention, and actually persuaded me to go for the WRX after stumbling upon many other dealerships before and couldnt be satisfied with such a service & deals. I recommend anyone around the area to check out this dealership whether theyre looking for a Subaru or just any kind of affordable sedans & crossovers, could not ask for a better deal & service.
"Excellent Dealer And Great Customer Care"
Came in the other day at Subaru Pacific and it was a joyful experience. They had a good variety of models and stock, and they showed me and my son great customer care. We were welcomed by a sales rep, Kamiran Beck, who showed us around, and was very knowledgable about the cars they have; passionate about cars and loves his job. Ill pay another visit to this dealer and Mr. Beck and hopefully Ill go out next time with a nice Subaru.
"Great Experience"
The whole experience was great and easy, went there for a test drive. The salesman Kamiran Beck was very helpful and very nice. He answered every question I had and helped me get all the information I needed.
"Subaru Pacific Service"
Tony Cervantes is the best service writer I’ve dealt with at Subaru Pacific. He’s honest and straightforward!
"Welcoming Dealership"
Erik Rodas was quick to come out and offer assistance and keep me updated through the process. He shared what was needed in the future for my car and when. The facilities are nice with a coffee and more area which is very welcoming.
"Picked Up My New 2018 Forester."
Id ordered a 2018 Forester from the factory as I wanted It in August. Dealer Jim Nielson who I had met shopping on the internet showed me the options available, helped me determine what I needed in my car and kept me informed as the vehicle approached its pick-up date. We went to Subaru Pacifica to get our car this Wednesday morning. The Finance Manager Jason Anderson got us out the door quickly after showing us a suitable maintenance policy and taking payment. Two top notch pros who made for a enjoyable all around car shopping experience.
"Great Service Experince"
I was uncertain about going back for a decal service after I just had bought the vehicle a month earlier, but Roberto Canche made me fell welcome and made sure that my service had a smooth process, great communication and great care for customers, i was very content. thanks Robert.
"My First Subaru"
It was my easiest car purchase. Jim Nielsen made the purchase a pleasant experience by not having me wait till my car came in, he found what I wanted at another dealer and got it for me in a week. The best thing Subaru Pacific does is have Justin Majcherek spend as much time as you need to understand the dashboard and all the features and since I had my last car 14 years a lot has changed.
"Tony Cervantes, Service Advisor"
When I went in to Subaru Pacific, Hawthorne for my first service on September 21, 2017 on my 2016 Subaru Forester, I was apprehensive, not knowing what quite to expect. But I met Tony Cervantes, Service Advisor, and there was no problem. Tony told me what service to expect, answered any questions I had and then my car went to the Service Department. I went to the waiting Lounge to wait. The car was ready for me early. Tony brought me my keys and documentation of all the work that was done and asked me if I had any questions. I was a happy camper. Good job, Tony ! The service was great ! Ill be back. Gilbert Craig Torrance, California 90501 P.S. The showroom is so nice, clean and new.
"New Car Buying Experience"
Made an appointment to look at a Crosstrek. Zack Vasquez meet us promptly and was very friendly and helpful. That night were worked the deal via email and phone calls. The next day I came in and the buying process was quick. Thanks Zack!
"Lexus Ls 460"
We (my husband and I) had a great experience with Subaru Pacific. Shout out to our sales rep Kevin Anderson. Kevin was very friendly, professional, attentive and patient with our car buying experience. He never pressured us and explained the whole process to us. Overall, we are very satisfied with the service. And we highly recommend Kevin Anderson. The dealership is very clean and the staff are very nice and friendly.
"Trade-in And New Car"
I have owned a Subaru Impreza Outback Sport since 2005 and Ive loved every minute of it. When the transmission started giving me problems I took it to service at Subaru Pacific. While waiting for the diagnostics from the mechanics, I was contacted by Yulissa Rabines to check whether I would be interested in a new car. When the bill came from Service, it was in excess of $2500, for a car worth (according to KBB) no more than $3500. It was then that I decided to get a new Subaru. Yulissa walked mw through the whole process, gave me the best possible price and took care of the service bill of my old Subaru. I ended up with a CrossTrek Limited CVR, and I am very happy with it. Definitely recommend it!
"Exceptional Dealership"
We bought a new Crosstrek at Suburu Pacific this weekend. The experience was extremely pleasant and professional from start to finish. Jimmy Miller was our salesperson. He was very knowledgeable and patient. He erased all my fears of dealing with a pushing car salesperson. Highly recommend this dealership. Be sure to ask for Jimmy.
"Love My Subaru!"
We just bought a beautiful 2018 Subaru Outback 3.6 from Pacific Subaru. We had been to a couple of other dealers and found the sales people to be less than helpful. At Pacific Subaru, Yulissa Rabines greeted us with a smile, walked us through the different models, listened to what we needed, took the time to explore all options, then closed the deal with grace - with the real old-fashioned customer service you should expect when making a big purchase. What a breath of fresh air! We would highly recommend Pacific Subaru. Go visit Yulissa!
"Best Experience Ever!!"
Once again, this is the best car shopping experience one could ask for! I had a trio of amazing help, getting us the car we loved and needed. We had an appointment with Kamiran Beck, but since we get everywhere too early and Kamiran was closing another deal, we had the pleasure of working with Kevin Anderson on his third day. You would never know it was his third day except that he told us. Kevin was knowledgeable, not pushy, hilarious, and helpful. When we went over to financing, Jason Anderson was also truly amazing. he worked with the finance office, got us a great deal, gave us great advice that saved us money, and was also super knowledgeable, not pushy, hilarious and helpful, that could be the motto for this dealership! When it was time to drive home in our new car, Kamiran Beck swooped in and I swear, patiently and incredibly enthusiastically talked us through every feature, and then gave us amazing follow up via text. We really enjoyed what is normally a painful and expensive experience, new car shopping, right before the holidays. We are loyal Subaru buyers, and because of the incredibly kind and cool service we received from Kamiran, Kevin, Jason---oh, and let me not forget Harvey, who stopped by and gave us vegetarian restaurant options while we waited, thank you so much! We are very grateful and recommend each of these team members greatly.
"Awesome"
I took my car in for service and had a glitch to have checked. Luis Hernandez was true to his every word. Kept to the time it was ready and I got my glitch found and fixed and all with a bit of humor. Awesome sauce!
"Awesome Dealership- Subaru Pacific"
Thank you, Nikki (telephone opetator) for referring Jim Nielsen.it was great working with Jim. He provided excellent service. Awesome person! Thank you, Jim. We hope to see you again in the future.
"Car Buying Experience"
Carlo Lavarello made the car buying experience simple and efficient. I would highly recommend him to anyone looking to buy a car.
"New Subaru"
Al sterling was a pleasure to work with - thanks for helping us get into a new car painlessly!
"New Impreza Hatchback With Eyesight"
Jeff Sollee is the man to work with when youre trying to buy a Subaru! He is knowledgeable, considerate, and patient. He does not push you to buy a car or package that doesnt interest you. I also worked with Jason to finalize the deal. Great man to work with as well! Because of those two as well as Zach Vasquez, Im am now riding in a new Subaru Impreza ¿¿¿¿¿ thank you so much to the men who made it happen at Subaru pacific! I cannot be any happier! ¿
"Great Service From Subaru Pacific And Ben Edens"
My wife and I live in Novato, CA and on a trip to LA on July 28, 2017 trip to visit family we noticed that a headlight was out on our 2011 Subaru Outback. We made an appointment for service on our way to LA and arrived on time for it. Ben Edens was our Service Advisor. His research discovered that, because of a repair to these headlights as a result of a recall, we might be eligible for a warranty repair at no cost to us except for labor. In addition we asked if we could get an oil change, which he added. We went shopping while the car was being worked on. When we returned we found the car was still being repaired because the service technicians had found that the headlight bulb was good, but there was a problem with the electrical system that they were trying to find and fix. The upshot was that Ben and the Subaru Pacific service team repaired and replaced a bad connector part at no cost, honored the bulb warranty, and did the oil change and inspection. Ben Edens handled our case excellently from start to finish, his service team honored our warranty and waived labor charges for a good repair. Ben and Subaru Pacific have earned our thanks for their generous and diligent effort on our behalf--we were especially impressed as we had never been in the dealership before, if they would do this for a stranger think of what they would do for you if you were a regular customer. It we lived in LA, we WOULD be a regular customer.
"Personal Care"
Subaru Pacific really cares about my car. Going to a maintenance to a dealership, first you think probably about the cost must be higher, but so complex computerized current cars, you better go to well trained and well equipped place like Subaru Pacific!
"New Car Purchase"
The dealership experience was simple and quick. However, Shauna Porter, my sales rep, made the experience great. Not only did she have everything ready to go as promised, she went above and beyond to help me get some accessories installed at the last minute that would have taken me forever to figure out. Thumbs up!
"Incredible Customer Service"
Had an amazing tine purchasing a new car with TOM DESAINT. His expertise in the business is outstanding. He is Extremely knowledgeable in all aspects of the car buying process; And patient, giving you comfortabilty and assurance behind every desicion made. I felt like the primary concern was my happiness, and he did everything he could to ensure that. in the end, i was in the exact vehicle i wanted. The facility was suburb, and the staff were extremely friendly.
"Great Experience"
Really great place! Bought a Subaru Outback and we are very satisfied. Greg T helped us and he was fantastic.
"Costco Auto Purchase From Pacific Subaru"
From start to finish the Costco Auto Purchase Program was awesome! Unlike most car buying experiences in my past....feeling like I was prepping myself to enter the ring of a WWE Championship match....this was quite the opposite! There was zero negotiating. The sales representative, Jim Nielson, was great! He took the time to test drive a few vehicles with me. He showed me their invoice price on both vehicles, and then showed me the Costco discount. It was a super fair price. I pulled the trigger and was out the door within an hour after the decision. I highly recommend the Costco program. Lastly, I was directed to use the program from a friend of mine who manages a local car dealer. He said.."are you a Costco member? If so, use their program. The price you get and the ease of the process is great!". He was right! Thanks again Pacific Subaru!
"Time For A New Outback"
Once I found out that Jim Nielson worked at Pacific Subaru I paid him a visit, this was about 2 months ago in June 2017. I was driving a 2010 Outback that I dearly loved, but it was getting a little old, kinda like Jim, so in August when I decided that it was time to get a new 2017 Outback, I gave Jim a call. We took care of all the details over the phone so when I came in all I had to do was go right to finance, it was that easy, I never even asked him the selling cost of the car, all I new is that the payments were so low, it had to be a smoking deal. I was recently in the car business for 7 years, so I know a "Car Salesman" when I see one, I have also purchased 18 cars in my life time, I like cars. Its great to see that people like Jim in the car business, still believe in old fashion customer service and satisfaction, Jim did not sell me a car, he sold me on his ability to make things happen, end of story. I have now leased 3 cars from LA Car Guy dealers over the past few years, and it is obvious to me by looking and working with the staff, that they take care of there employees. This is the kind of dealer I want to do business with, a happy employee will always treat their customers better, its a trickle down effect, stop by and see for yourself, you wont be disappointed.
"Great And Timely Service!"
I have nothing negative to say about pacific Subaru. From the sale to my first service to a repair I needed done. My most recent experience was my service and repair. Ben Edens my service advisor is straight forward and asks all the right questions to narrow down exactly what needs to be done. Parts came in a timely manner and the repair which was supposed to take a day took less than half. Very pleased with every experience I have had so far. As far as sales go Tom desaint is patient, knowledgeable and will get you what want. I love this place and so do my dogs!
"Great Work"
Robert Canche was very polite and helped answer every question I had. I love that he texted when my car was ready and was available via text when I needed a shuttle to pick up my car! Will be choose Subaru Pacific for all my maintenance needs!
"Service"
Yesterday I had my Subaru Outback in for oil change and a few other things that didnt seem right. John Jacinto was wonderful at trying to save me money, and all my problems were addressesd and taken care of. I can already tell the difference with acceleration.
"Rude, Incompetent, Customer Service..!!!!"
The people who work here from any and all departments are dismissive after the sale is completed. Once they have your money your priority is less than zero.. Go ahead and try calling the business office.. Thats indicates they only cater to the sales department... Its been 3 months and my finance company has not received the title and my interest will increase 700% Its been 3 months and I have not received my license plates... I cannot find anyone in two weeks of trying to help...
"Well Done!"
Fast and easy service -- and John Jacinto found a workaround for a difficult issue. Well done -- and the work was completed exactly on time!
"Subaru Sold!"
Subaru Pacific was great! They push the warranty a little bit too hard, but I guess thats part of the game. Do your research, check out the reviews of Fidelity Auto Warranties before you get in the room with the pushy credit ahem insurance salesman ahem folks. Everyone else is very accommodating and helpful! David rocked, and will get my business when I next decide to buy!
"Overall Great Service!"
I love the new building and location. I was in to do my recall on my wrx and Tony took care of me and had me in and out in no time. Great job guys, keep up the good work!
"Jim At Subaru Pacific Was Great!"
I was shopping for a 2017 Subaru Forester. I contacted multiple dealerships for a quote on a specific trim level for the Forester. Jim Nielsen at Subaru Pacific gave me a great quote, and he was very wonderful and helpful in the process of buying the Forester that I wanted. He made the my car-buying experience very enjoyable and stress-free. It only took me about an hour and a half to buy the car. I will definitely return here to buy a new car again! However, I think I plan on keeping the Forester for a long time. Everybody at the dealership was very friendly and helpful, and it is a great environment to buy a car! Justin Majcherek was also very friendly, informative, and helpful in familiarizing me with all of the amenities of my new car. Thanks again to Jim, Justin, and everyone else at Subaru Pacific for making the whole process of buying a car really enjoyable!
"Customer"
Great new facility and even though our service writer was new to Subaru he made sure we were taken care of.
"Timely And Efficient"
Erick R was my go-to guy, no-nonsense, friendly, and efficient getting my car recall fixed . Subaru pacific gave me a rental car fo the day while fixing the recall. When I am ready for another car, I will get it from here.
"Superior Service "
I went to Cars.com and looked around for the vehicle that I wanted and I went over to Pacific Subaru .Zachary Vasquez came over greeted me and really made me feel comfortable he listened to what I wanted with no hard sales at all .Zachary made my purchase seem so easy I would recommend him to everyone!
"Excellent Service!"
Ben Edens is a professional, courteous and fast service rep. I am pleased with our decision to purchase our car at Pacific Subaru.
"Great Service!"
Added the blue lights in a timely manner. It was completed in 3 hours.
