"Disappointed"
I have this car service at your dealership Sept 19, 2017. At 9:00 am I received a call the car was ready for pickup. I arrived at around 10:30am, paid and waited for my car. I was approached by at least 3 people/technicians to check on my paperwork. They don’t seem to find my car! I saw my car being driven into the dealership… What’s going on??? Then another technician said that the car is not ready and if I wanted to have it clean! Of course I wanted it clean… it’s being a standard procedure every time I have it service. That whole process of waiting and finding my car took 30 minutes. Finally I reached home to find out that the odometer reading reads 11, 577 or 13 miles more than the original mileage when I brought it in (I live a block away). This car was driven for 13 miles! For what? The inside of the car was not clean! This is not what I expected for Simpson Chevrolet. Very disappointed, Hal B
"Saturday Maintenance "
Friendly employees. Reasonably speedy service. Would absolutely recommend for future service needs. Awesome. Awesome. Awesome. Awesome. Awesome. Awesome. Awesome. Awesome. Awesome.
"Great Customer Service!"
As always, Simpson provided excellent customer service, and my car was ready when promised and running like new. Ill be back!
"Good Service And Facilities"
It went well better than I could have expected Service was and was explained very well I will always use Simpsons in the future.
"Friendly And Quick Service"
Friendly and quick service. Will be coming back for future services on my vehicle. Ill also recommended to family and friends.
"Positive Buying Experience"
The buying experience was excellent. Gulber Fierros was our sales contact. He is a true professional and pleasant to deal with. After the papers were signed, he spent several (evening!) hours with us to explain how the features of our new Tahoe worked. We were impressed with several other departments as well: Richard, in Finance, guided us patiently through the financial process and showed hes very knowledgable. Other managers, such as Clay Rear, checked with us to make sure that we were comfortable with the sales process. Today we had a chance to meet with the Service Department, where Antonio helped us, in a effective and pleasant manner. I would certainly recommend Simpson Chevrolet to anybody.
"Staff In All Depts Are Excellent And Clean"
The customer service was excellent from the time I arrived without a appointment until my truck was done. Fast and efficient clean I am a very happy customer will be back again
"Great Service, Knowledgeable Techs."
We loved the shuttle service and the car wash. Your service had no impact on our vacation and we will gladly use your dealership in the future.
"Estebans Review "
Enjoyed my experience very exciting moment. Friendly and helpful personal. The best part was that they had what I asked for, and they started me off with a full tank of gas.
"Great Service"
I really like that you offer very convenient Saturday service hours, so I dont have to take time off from work.
"Quick Service!"
Needed routine maintenance; oil change and tires and such. I also needed a big scratch buffed out. My car was in and out in half the estimated time I was told it would take (even after the long, Saturday morning lines) - always a pleasant surprise! And whats better, the scratch was buffed out nicely!
"Super Star"
Jose, handled a special request very professional. And made it happen. ThaI had to pick my truck up after hours and Jose made it happen. Thank you Jose.
"Great Experience "
I went in with a truck in mind and was shown a few and test drive a couple till I found the one! Felix was great from start to finish. Wasnt pressured in any way.
"Great Communication And Determination"
I appreciated Fred Knapps communication and determination to find the car he knew I wanted. We worked together for more than 1 month and closed the sale with the perfect Tahoe!
"Late Afternoon Service Accomplished "
I appreciated the service writers ability to get my truck in late in the afternoon and still be able to complete service in less than two hours but more importantly the truck was returned to me washed I was very impressed.
"Chevrolet Volt Experience!"
The care Gilbert Fierros took, from our phone conversations to when I arrived to test drive the Volt. I was happy with my time spent looking for the Volt.
"Ask For Dan Barlow At Simpson, He Is The Best!"
We have been working with Dan Barlow on numerous purchases. He is the most professional, courteous, and honest car guy we know! I tell everyone I know to see him to buy their cars knowing he has the best interest of the customer in mind. Great job Dan, we thank you for your hard work and making our buying process so easy.
"Service On My Truck"
Went in to get my truck serviced the guys at counter were friendly and nice and techs finished my truck fast very happy with service
"New Car Buyer"
I have always been a fan of Simpson Chevrolet garden grove because they treat me like family. The staff is courteous and knowledgeable and I would recommend them to anyone I know who is looking to buy a quality vehicle at a great price. Jason A. Has always treated me with respect and his team always makes sure that all my questions are answered. Thank you for making my choice easy.....Simpson Chevrolet is the best hands down.
"Service Satisfaction"
Facility is always clean, service department personnel are always friendly and show a true interest in the customers. I appreciate the coupons and maintenance reminders for my vehicle. Maintenance is performed in a timely manner while I wait in the customer lounge.
"Bought A New Car"
I have already recommended Mr Gearn Burns and Simpson Chevrolet to friends at work."|"
"2017 Tahoe"
From the very beginning Mr Fred Knapp was very upfront and honest. This dealership is very awesome. There was no pressure and the buying experience was outstanding. I highly recommend the team at Simpson Chevrolet to anyone who is looking to purchase their new Chevy. Thank you for reading this review, hope it helps in your decision on which dealer will see you thru to owning your next vehicle..
"Great Job Guys"
These guys are the best! Great place to get your service work done. Always on point!!!
"Newe Car Sales"
everything was great and had no problems.................................
"Lee Uroda"
Our salesperson - Tom Bowlin went above and beyond the call of duty to ensure our satisfaction and we are very satisfied with our Chevy Trax purchase. Tom is the Rock Star of all sales persons.
"Great Service From Jay Kim"
Great communication from Jay Kim at Simpson Chevrolet. Have already recommended him to friends.
"2017 Silverado 1500"
Jay Kim is the guy to talk to, Im sure the rest of his team is just as great with working with you To get what you want. I cant say enough, Jay was able to get me the price I was looking for when all the other dealers I was "working" with held to their numbers, making it tough. With that being said, Jay Kim at Simpson really took care of my needs and I went home with a great truck
"The Best Of The Best!"
From 1st contact to walking out of finance our experience with Simpson Chevy Garden Grove was above and beyond what we expected! - We are are family that has owned many many cars (20+) so we have had our fair share of dealership experiences and this was BY FAR the easiest/fastest/no hassle experience we have ever had (especially after having recently dealt with two other less than stellar dealerships...)! Jay Kim was helpful in finding just the right car for us and got us the best deal he could and we was helpful and responsive without trying to oversell or pressure us (our initial contact with him was via the internet and phone). When we finally made it into the dealership we thought for sure we would be able to "squeeze" a little more out of him...in the end we were not able to but thats only because he was upfront from the begin and offered up everything he could instead of just telling us whatever it would take to get is into the dealership. The excellent service didnt stop with Jay either. We also interacted with Eddie Sosa, Jason Arvidson & Jim Gillette and they didnt disappoint! Such a stark contrast from when we visited our "local" Chevy dealership which is such a bummer because with three small kids we are all about convenience. Even though Simpson Chevy Garden Grove is a small trek for us, it is well worth it in our book! We even purchased the maintenance package that requires us to return to (1 of 3) Simpson Chevy dealerships and we have no doubt that the service department will extend the same level of customer service. (On a side note we needed to break a $20 for the vending machine to get our kids a "treat" for being so well behaved while we signed our finance papers...no one had any small bills to break it so Jason simply gave us the couple bucks we needed - its the little things that count right?) We cannot recommend Jay & Simpson Chevy Garden Grove enough and wont hesitate to send our friends and family their way. Thank you Simpson Garden Grove!
"Outstanding Buying Experience With Jay Kim!!"
I was referred to Jay Kim at Simpson from a friend. I couldnt have been any happier with the experience I had purchasing our Tahoe. The transaction was super easy and smooth and everyone I spoke with at Simpson was very friendly and helpful. If your looking to purchase a vehicle, do yourself a favor and contact Jay Kim at Simpson Chevrolet.
"Jay Kim @ Simpson Chevrolet Garden Grove"
Big shoutout to Mr. Jay Kim ! Great Service - Knowledgeable - Professional. Made the whole process of buying my new car painless. Do yourself a big favor and buy your next Chevy @ Simpson Garden Grove and ask for Jay.
"Warrantyservice"
I was very pleased with the attitude and initiative shown by Joe the service advisor. Thank you.
"Great Experience !!!"
Buying a car from Simpson Chevrolet of Garden Grove was the best experience I have ever had buying a new car. The first reason on this list would be the salesman Jay Kim. He made the entire transaction smooth and seamless. His no pressure attitude was what I loved most about him. He is also a very positive upbeat guy. Not to mention I did get the very best price I could get from jay. No games just bottom line this is what I can do right from the start. Trust me I shopped around quite a bit and no one could beat Jays price. Jay took care of us from start to finish and I would recommend him to any one in my family and in fact already gave his number out twice. Love the car the price and the experience.
"New Colorado!"
This is my families 4th vehicle with Jay at Simpsons Chevrolet. Thank you for the service we received and the relationship we have. Well be back when were ready for our next Chevy!
"Minimal Human Contact; I Loved It"
I was feeling out a few different dealers for a Chevy Colorado crew cab. Simpson had the best deal and when I told them I had my own financing and wanted to be in and out pronto, they actually had someone deliver the car to me. If youre like me and prefer to do your research online and know exactly what you want, this is a great place to get a car from.
"Best Deal In Socal"
Searched for months, visited several dealerships but Jay Kim won me over with the best deal and customer service possible. All I heard was "YES, we can do that" from Jay. He has earned a customer for life!
"Great Experience"
They are a very friendly dealership and very easy to work with. They made the experience of buying in enjoyably. Its always easy to take in for service. Clean dealership.
"2016 Chevy Suburban"
I was very happy with Fred from the sales Deparment that help me purshes my ne truck what a great person to work with I strongly recommend him to have him help any one threat is looking to have the best of the best thank you Fred .
"Debbie"
Jay Kim is amazing person. He helped me with my new Silverado truck. He.made everything go so smooth. I would recommend him to my family and friends. He did such a great job when my husband need a truck 3 months later we went back your Jay Kim.
"Simpson Chevrolet Of Garden Grove"
I got a 2016 Malibu Hybrid. The car is great and my salesman Angelo Pellegrino is fantastic. He was very professional and did everything possible to make my experience easy. The entire staff could not be better, form the sales manager, the service department, and everyone. I recommend them very much.
"Simpson Chervrolet Of Garden Grove"
I purchase a 2016 Chevy suburban from Simpson Chevrolet on October 09,2016 my sale person was Fred Knapp . Fred has sold me two suburbans and is alway a pleasure doing Buisness with him because his always there to first fine what we need and second make the experience Pleasant I have have purchases several vehicles at different dealership but the experience that I received from Fred Knapp is like being in at your on dealership having your vehicle made because he make it happen a palace with be short to express the Royal treadment that Fred Knapp provides I highly recommend Fred to be your sales person if you like to have the best of service and the professionalism that anybody deserves God bless you Fred .
"Best Car Buying Experience"
Went to 4 other chevy dealers and they all told me they could not get the car I wanted but Jay Kim told me he could and so thats why I got the car I wanted plus best sales experience ever!!!
"Great Car Buying Experience"
Bought a new Chevy Cruze LT with Jay at Simpson Chevy. Good communication, direct response to my questions, and he respected my requests and goals for a new car purchase. Would buy again. Simpson Chevy delivered my Best car buying experience Ive ever had.
"Simpson Chevrolet"
My wife and I just purchased a 2016 Silverado 2500HD from Jay Kim and the staff at Simpson Chevrolet. From start to finish Jay and the rest of the staff were extremely kind and helpful in finding the right truck for us. We werent sure about which truck to purchase, speaking with the Sewell Gutierrez from their service apartment about the benefits of the Duramax options really helped us in choosing our 2500HD. Sewell even took the extra time to walk me through more of the mechanical aspects of the truck after we already bought it. Jay was patient with us in figuring out the different options we were looking for and throughout the whole process was extremely helpful. He even called me the morning I was scheduled to come in a pick up my truck to advise me on how to save some extra cash with a new rebate that had just come available! Theyre Tech guy Eddie was a great help in showing me all the new features with the truck. My wife and I will keep coming back to this group of people.
"Silverado Garden Grove Simpson Chevrolet"
First off let me start with we love our Silverado LTZ Chevy truck and could be no happier. Our sales person was Jay Kim and we were also looking at the Ford but just his knowledge and expertise and of course the truck sold us. I went to 4 different dealers and I absolutely feel we got the best deal. Would I come back to Jay for my next Auto purchase?....100 times, YES!
"Awesome Service"
The service dept is awesome. Everyone does an outstanding job and I let all my family and friends know that Simpson Chevrolet is the best. Ive been to other dealerships in the area and none compared to the service we received here. Thank you !!!!
"Great Experience"
This was my first vehicle purchase since 2007. I did not look forward to purchasing a new Tahoe, but it was time. I went through the Costco program and Jay Kim guided me through the purchase. He went over the options and pricing with no pressure. The who experience was great. I drove away happy with the price, the product and the service! I will purchase my next vehicle from Jay Kim and Simpson Chevrolet.
"Service Was Fantastic!"
Al Careno in service was friendly and got me out of there quick. First vehicle service and 1 recall completed as agreed.
"Service Was Fantastic!"
Al Careno in service was friendly and got me out of there quick. First vehicle service and 1 recall completed as agreed.
"Simpson Chevrolet Job Well Done!"
I worked with Chris Sanchez, Certified Internet Fleet Manager, and he worked hard to find the exact truck I requested. Other dealers came close but only Simpson found the truck with all my preferences. They made the filling out and signing the large amounts of paperwork go quickly with the use of a high tech computer table. I highly recommend giving them a call if you are in the market for a new car or truck.
"100% Satisfied"
I HAD THE BEST CUSTOMER SERVICE EVER. NO RUSH. NO PRESSURE. SALES REP WAS VERY POLITE AND VERY PROFESSIONAL.
