"Annette Shore"
Driton Alui, was our sales person and we purchased three cars with him in two months! He was excellent in expanlaning new details of the 2018 models of the cars we were interested in. He was simply the best sales person you could have ! Never pushy! Answered questions and concerns and if he was not sure,no issue , He found the answers for you !We felt good in his awareness of what we wanted and the ease in making the sale go well! No back and forth or I will have to ask manager etc. I appreciate a more simple plan and honest answers. Thankyou Driton for making this purchase enjoyable! Anne Shore
"2018 Xc60"
I did my due diligence on research before checking out the new 2018 XC60. Edmunds recommended that although there are end of year deals on 2017s if you can wait the upgrades in technology and style are worth the wait. They were right on with that statement. I had no plans to turn in my 2014 XC 70 (great car) but when I test drove the 2018 xc 60 Inscription it was a game changer. Wow. The interior design changes were great. The new larger moon roof etc. I had company for a week and they raved about the back seat comfort and that expanded view. I have had Volvos for many years...This is one of the best. Like a space ship compared to my old old 1974 145.....
"Great Dealership; Great Car!"
Bought a V60 after exhaustive research. This is a great car. The buying process was smooth and professional. Located the car on the web and contacted them. They immediately got back to me, we arranged a test drive,(which was as long as I wanted) and started discussions. They handled the paperwork and guided me in what I had to do. AJ was a great guy to work with. Strongly recommend the dealership and the car!
"Purchase Of New, 2017 Volvo Xc90"
I recently purchased an new Volvo XC90 from Volvo Village of Danvers, MA. My shopping and purchasing from this dealership was nothing short of smooth and easy. I was greeted immediately by a friendly sales associate named Tim. He showed me different models, explained features of each and offered me a test drive on the 1st day. On the next visit, I was offered a prolonged test drive, and kept the vehicle for an entire afternoon. When I decided to move forward with my purchase, I called around to check prices. This dealer did not have the exact specs that I wanted in my vehicle, so they were able to get exactly what I wanted from another dealer. The price I paid was most like the best I could get, based on my phone calls. Within a week, I had the exact vehicle I wanted. I did go through a pitch on the additional warranty insurance, but I did not buy it and did not feel pressured to do so. The vehicle was immaculate! The sales experience was much less painful than anything Ive ever been through. Im totally happy with my decision.
"Fair And Reasonable Negotiations"
They had the used car I was looking for at a fair and reasonable price. Sales staff did a great job answering my questions about the car and we were able to get a deal done. They treated me fairly and with respect through the whole process. I would have preferred if we could have gotten to our final price sooner, but I guess thats how negotiations always go. Overall very satisfied.
"Fantastic Buying Experience As Usual!"
Have purchased many cars from this dealership and feel very at home here. Staff is outstanding and dealership is always spotless!
"Beng Ong"
Beng was great new the vehicles and there was no pressure.
"Excellent Buying Experience"
I loved my 2014 XC60 but it was missing some of the newer technology features. I spoke with the sales manager Rich and Volvo Village was able to get me into a new 2017 with the exact options I wanted. The purchase was fast and easy - at a fair price, and financing was simple. Delivery was very professional and before I knew it I was driving away in my new 2017 XC60. I cannot recommend they guys enough!
"Volvo Of Danvers"
My purchasing experience at Volvo of Danvers was exceptional. Kudos to Rich (Manager) and Driton (Sales Rep). Both were knowledgeable, professional, respectful, and very personable ! I would recommend visiting this location when you are prepared to purchase a new/used Volvo.
"Best Car Buying Process I Have Had!"
The salesman, Beng Ong, was fantastic to work with. He has great product knowledge, understood my needs, was responsive, not pushy and provided competitive pricing. Then. when I bought the car, he took his time giving me an in-depth tutorial on how all the features work. The best car buying experience I have had. .. thats it in a nutshell.
"They Do Not Honor The Safe And Secure Warranty"
When purchasing my Volvo it came with the Safe and Secure Warranty to cover maintenance to 60,000 miles. I have the cardboard brochure and the letter from Volvo indicating this. When I arrived for the 60,000 mile service, Chris (the service worker) informed me that I was only covered to 50,000 miles. I brought him in the brochure and he told me that he did not know why I had it but that I was only covered for 50,000 and would have to pay for the service. After paying for my service, I went home and found the letter from Volvo indicating that in fact the Safe and Secure covered to the 60,000 for me. I called Chris to let him know and he said he was having a Sales person look into it. After 2 days of not hearing back from anyone I reached out to Pierre the Service Mgr. He replied that he had been made aware of the situation just that morning and would be in touch with me shortly regarding it. It is 5 days later and I have not heard back from Pierre, my credit card has been charged (I have put this into a dispute status with the charge company) and I have sent Pierre another email asking for a status update on this situation but I have not heard back yet. My advice - make sure you keep all paper work. I have mine and still having an issue with them covering the last service that is supposed to be covered.
"Awesome Experience Start To Finish!!!"
Leasing my new Santa Fe was so easy! Every person involved was helpful, honest and efficient! Starting with the online Client Representative Mikey, to the Sales Manager Alan and Sales Consultant Clint. Even the Finance Manager Hysen was easy to work with. I will recommend Hyundai Village of Danvers to anyone looking for a vehicle. Thanks guys!
"Great Dealership"
I bought a 2014 Hyundai Sante fe here for a great price from Dominic, he was amazing especially for me (first timer). He was thorough and patient. Gary is very personable &Thomas (business management) very efficient at what he does. Go here, try it out ..I had a wonderful experience
"Other Dealerships, Take Notes"
I will begin this review by saying Ive worked in customer service and retail for over 4 years. I currently work for a company that values the customer most. A little background on my car situation and why I made the decision to lease a new car. I was coming to end of my lease with a Ford, I loved my ford and it was my first new car, But after two years I wasnt in love anymore with the car. I saw the new redesigned Sonata and I was hooked. I was buying it no matter what, I just need the right dealership. the national average states, that the average consumer will visit 1-3 dealerships before buying a car. I visited 5! 4 out of five of these dealerships had one thing in common, they misunderstand what important to customers in today industry. one salesmen even said "price and car" are the most important. NO! valuing your customer is. Hyundai Village provide that at every level and even when there were some missteps, they owned up to it and worked hard to fix it. Customers as well need to understand its a two way street. I go into dealerships with a level of respect I expect in return. they will respect you and work with you. I dont often say this, but Im proud of my purchase and Im proud of my local Hyundai dealership. Thank you.
"This Salesman Did It Right!"
I knew I wanted a Tucson, but I wasnt sure if I should go new or used, and was hoping for some direct and straight-forward advice. That Sunday afternoon Dave showed me several new and used models that were available. I went back Monday evening to take another look, and found a perfect car for me - a 2014 Tucson in Garnet Red with low mileage. Dave answered all my questions with ease, never tried to push me into any deal, and went out of his way to make the delivery very smooth and easy. I called him a few times with questions and he was always available or quick to return my message. I had a bad experience at a previous dealership with a salesman that was more interested in telling me how great he was, rather than how good the car was. Dave was friendly, professional and to the point, exactly what I wanted. I am absolutely delighted with my car, and will recommend Hyundai Village to anyone and everyone!
"Car Shopping With My Girlfriend At Hyundai Village"
"Never go car shopping with your girlfriend RIGHT???" Since I had a great experience there already, I gave it a try. She was disappointed with the local Toyota dealership. I told her that Salesperson Ed Grady and Business Manager Angel Hiduchick were very easy and straightforward to deal with. After a couple of quick visits she got the deal and car she was looking for. A low mileage, black, 2013 Hyundai Sonata. Thanks Ed and Angel for such a smooth buying experience. She loves the Car!!!
"Great Experience"
When I went to this dealership I wasnt exactly sure which model of Hyundai I should get. I wanted to take a look at a 2013 Hyundai Elantra with low mileage and a great price. It got sold - just my luck. However, with only a few questions my salesman Jose was able to find a perfect car for me and my 3 month old son. Very reasonable price for a new car. I have never had any positive experience with previous dealerships that I went to. I could have never imagined that I could own a brand new car. Hyundai Village of Danvers not only made that happen but also made the whole process a very easy and pleasant experience. We will definitely come back for Hyundai Genesis for my husband. Thank you Hyundai Village!
"My Visit To Wonderful Hyundai Village"
They made my experience so.... pleasant and easy to purchase my new vehicle. I had been to another dealership that jerked me around for 4 hours and I finally walked, and walked right back to Hyundai Village. They are friendly, not pushy, informative about their product and got everything done so I was out the door in a flash with my new car. This is my third Hyundai and Ive purchase each one of them from Hyundai Village. Thank you all at the Village and will recommend you to everyone. You all deserve a 10. No an 11!
"Hyundai Village Of Danvers - 5 Stars!"
Ed Grady and the entire staff always go out of their way to make my visit as smooth as possible. From sales to service they have their act together. Ive done business with other dealers and brands in the past however Hyundai Village is a true stand out. Give them a try when your car shopping for a five star experience. BTW Im very happy with my used Black, 2012 Sonata 2.0T Limited. Great Car!
"Pleasant Experience Without Pressure"
I was thinking of buying a new car and had no idea what car I wanted. I entered the Volvo Village of Danvers Dealership and was greeted by Rich Hamel who showed me the 2014s available and several days later I purchased my new car after meating with both Rich Hamel and Michael Ackroyd. Both of these gentlement were very helpful, patient, and did not pressure me -- for which I was very grateful. I have been a Volvo owner for several weeks now and am enjoying my new car, thanks to Rich and Michael.
"Great Buying Experience !"
We were handled by three pros, Michael Ackroyd, Rich Hamel and Thomas Witham. When we arrived the new XC60 was front and center. Clean and ready to go! The gentlemen were pleasant and smiling ready to do business.
"Volvo Village Of Danvers"
We just purchased a new Volvo Wagon and our selection specialist, Rich Hamel was wonderful. All the service staff were knowledgeable, friendly, and patient. We are thrilled with our new purchase and we look forward to shopping at Volvo Village of Danvers in the future. Thank You!
"Great Service"
A friend was driving my Volvo and was in an accident and my car was towed to this dealer. The repair was done quickly and I was very satisfied with the service I received. When it came time to buy a new car I went back to them and I ended up buying an XC60 from Rich Hamel. This is the 7th car I have owned and the 4th Volvo. Rich certainly made this the easiest and most enjoyable purchase I have ever made and I would recommend anyone who is in the market for a Volvo to go visit either Rich or any other salesman at this dealershipt. They are all very friendly and professional.
"I Recommend Hyundai Village Of Danvers"
About 3 years ago I had to get a car in a hurry and hadnt planned on buying one. I looked for the cheapest lease I could find and found one for an Accent at Hyundai Village. I had never considered a Hyundai before so I figured Id give it a try and I really liked it. With the lease running out, both Michelle Fitzemeyer and Preston Hawkins contacted me about what my next plans were. Michelle handles situations with leases running out and Preston is in sales. There was never any pressure or hard sell but rather striving to help me get what I wanted - which this time would be the purchase of an Elantra. I continued watching the web site and one went on sale so I started the process rolling with them. Not only was I treated very courteously and professionally throughout but the advertised price was the actual price. I test drove the car, liked it, we quickly came to an agreement and I took delivery 2 days ago. The experience of a second car acquired through this dealership, the positive experience of working with these 2 people and my satisfaction with cars Hyundai makes and sells leads me to recommend Hyundai Village of Danvers to anyone looking to purchase a new vehicle.
"By Ron From Swampscott"
I actually brought my car in for a service and wandered into the showroom while I waited. Found the perfect car fit for me as my wife kept pointing out. Met Rich Hamel who facilitated our purchasing the car. It was a very pleasant experience and Rich and other staff members could not have been more helpful. Rich very patiently went over the workings of the dashboard when we picked up our new car and we were encouraged to return at any time if we had more questions. Needless to say, I love the car.
"Great Experience"
We had a very positive experience with Rich at Volvo Village. We never felt pressure. Specifically, we had a color in mind and werent in a rush. We were not pressured to buy something they had in stock to rush along the sale. Rich was able to find what we were looking for and we came to look at it and drove away in the same day. Seamless transaction, even got our daughter to her softball game on time.
"True Customer Service"
Danvers Village Staff listens to their customers and they support the buyers preferences and needs through the purchasing process.
"Great Sales Service & Attention To Detail"
Great staff that worked with me throughout the sales process by answering questions, negotiating rates and following up on requests. A seamless sales process that was quick and accurate. Highly recommended.
"Great Dealer, Great People, Great Cars!"
Hi, I just bought a Volvo wagon this winter. I always wanted one. I LOVE my car. Joslin Thomas (and all other staff) was awesome to work with. Financing and paper work went well and I was able to pick up the car the next day. I am very happy with my purchase. Highly recommended.
"Customer Service"
I was in the market for a reliable used car. Since I did not particularly like dealing with car salespeople,, I was hesitant about where to go. I checked out cars.com, and a used Toyota Camry caught my eye. After checking out all info about this brand or automobile, and the year that it was made, I decided to go take a look. I must say, I was pleased with the car itself, and equally pleased with the staff of the Hyundai Village dealership in Danvers Ma. Was treated with respect, was not pressured and all questions were courteously answered. I made a purchase, and am going to pick up my car in a few days. I am one happy lady. Will recommend this dealership to friends.
"Great Experience!"
Throughout the entire process, I was treated very well. They educated me about the Volvos that suited me best (XC60 and XC90) and helped me find one equipped with the features/style I wanted. Negotiating a price was straightforward and without pressure. It was clear that they wanted me to be comfortable with the vehicle and the price. I have had my XC90 for almost three weeks now and could not be happier. Rich was a great person to work with throughout. However, all Village personnel I met were extremely helpful and considerate. Volvo prides itself on safety and Village Volvo Danvers prides itself on customer service.
"Great Customer Service/the Best"
My experience at Hyundai/Volvo Village of Danvers, MA was absolutely amazing. When buying or looking at a car, every dealership should be like them. Steve was tremendous and filled my cars tank to full when he didnt have to and went through all the features my car has the night I picked it up. Unlike other dealerships Ive been to, they treated me with respect and made the whole experience of buying a first car comfortable. Id absolutely recommend this dealership for anyone who is looking to buy a vehicle.
"Least Effort To Earn Business!"
03-26-2015
I contacted this dealer multiple times expressing interest in a certain vehicle; I got no response,email or phone.I tried again 3 more times, explaining my budget, what type if car Im looking for,& requesting a trade-in value for my car.Other than the automated response about a trade-in value/quote, I heard nothing.Its been such a surprise,& turnoff, that I wouldnt give this place my business.Not a dime!!
"Great Service, Excellent Lease Programs."
I just leased a XC60. The team provided best leasing experience I have ever experienced. Starting with the lowest lease program, trade in value. The lead deal was finalized in less than 30 minutes. Their follow up communication and delivery was extremely efficient. This relatively new Dealer has a great team of professional focused on customer satisfaction. Thanks JC, Vadim and team! Mark
"The Best"
best ,honest, no nonsense approach they use, no pressure, deal was exactly to the dime, recommend them highly
"Very Friendly, Helpful Sales Reps"
Test drove a 2012 C70....very knowledgable sales rep. Price negotations were very easy to deal with...no pressure. Plan on buying in the very near future
"Great Service!"
My family has been buying and servicing our cars here for years. Look not further, theyre the best in the biz!
