Executive Luxury Auto Sales Inc. in Pasadena, CA

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"Great Buying Experience At Executive Luxury Auto!"


User

from Rancho Cucamonga, Ca

Recommended? Yes

Purchased? Yes


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I just recently purchased a 1999 mercedes benz sl500 at executive luxury auto sales and David treated me really fair. I felt like I purchased a quality car at a fair price. David also helped me get a great warranty that I had no idea that was even an option. He also worked with me with financing. More importantly, he was a honest guy. I highly recommend executive luxury auto to anyone wishing to purchase a used car.

"Good Car Buying Experience"


David Mollahassani

from Takoma Park, MD

Recommended? Yes

Purchased? Yes

03-05-2014


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Overall our used car buying experience was very good. We wanted a buy a reliable used car for our daughter at college in LA, and after much research, found that a 2005 Toyota Camry offered by Executive Luxury Auto Sales was the right car at the right price. Its not so easy buying a used car without seeing it but David was kind enough to help us quite a bit with the process. He had the car inspected by an independent service center of our choice, got a second key made at a nearby Toyota dealer, and he even gave our daughter a ride over to pick up the car. The process was not without some minor problems and miscommunications, but overall it went very smoothly. We havent seen the car, but our daughter is extremely happy, and we appreciated the service and price. Thank you,David.

Response from Executive Luxury Auto Sales Inc.:

thank you very much for your kind words.i try to make sure that all my costumers are happy.

"Car Buying Experience"


User

from LA, CA

Recommended? Yes

Purchased? Yes


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Overall, my car buying experience was great!! We got the Carfax Report and the vehicle inspected before we purchased the van. We had our tags mailed out to us within a month! After we purchased the van, we went & had our vehicle inspected a second time by a Toyota Dealer & found out that we have a wear & tear part that will need to be replaced. Other than that, the van is in excellent working condition! His price beat all other dealers & private sellers with the year & model we were searching for. Now, that Ive mentioned the facts of our car buying experience, I must share with you my personal opinion with overall customer satisfaction. Please, dont be thrown off by the owner (David), his shop or the way his desk may appear. You have to be able to see past all that & look at the vehicle you are interested in purchasing. Even though these things are important, they dont tell you everything about the vehicle you are interested in. He runs this dealership by himself, i.e., customer service (emails & phone calls), all paperwork & DMV processing, purchasing of cars at car auctions, moving cars from lot to lot & the list goes on. So if he seems like hes rushing around, he is but nonetheless, he offers straight forward service! He is a business man first & very personable in his own way thereafter. Do your research first, get the Carfax, get the vehicle inspected before you buy & then you decide. As far as David, hell need to get some help along the way so he can take some of that pressure off of himself. My overall rating for his dealership is 4 out of 5 stars and comes mostly after weighing the facts and understanding the limits of one person running a dealership!

"Dont Buy From This Dealer!"


David Mollahassani

from Glendale, CA

Recommended? No

Purchased? No

03-04-2014


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Ok, I have never done an online review for anything, but I feel that as many people should know as possible. DO NOT buy from this dealer or even speak with them. I called them asking about a 2007 Ford Edge, red SEL version, and the guy who picked up was very rude. He picked up and said "Hold on one moment please" and goes on talking to somebody else. Starts cussing and saying "Dont worry we got you, just come down, dont waste time". After he hangs up and starts talking to me, the very first thing he says is "What car do you want?" in a very rude and aggressive manner, as if I was bothering him. I told him about the Edge and he automatically starts asking about my credit and whether or not Im paying cash. I told him I want to check it first then start telling my personal information and he said "If thats the case I dont want to waste my time with someone who cant buy" and hangs up on me. Very rude and unprofessional. DO NOT go to this guy and do not bother. He sounded like he is the owner, but has no business sense ethics. Why would you act like this when trying to make money? Doesnt he know this kind of business is all about customer loyalty and trust? Go to Galpin or Cars 4 U my friends. I know the people there and they have great service and professionalism. Dont bother with this dealer.

Response from Executive Luxury Auto Sales Inc.:

how can any one satisfy a costumer like him.this is asmall family dealer with only me handeling all calls,sales and purchase.we guarantee our prices to be the lowest for 30 days or we will refund you the difference.this is done by having low over head expence.we do not have a show room.we have an office and all our cars are parked in a secure facility.we can,t talk to two people at the same time so we ask you to hold and this is a sign of rudness.i just don,t know how to make every one happy.we ask you to let me know as what car you are calling about so that we can arrange you seeing that car.this again is not satisfactory for some people like this costumer and he just does not like to be told to hold on or can you please tell me about the car you are calling about.the suv that this costumer called about was sold and was sold at a very low market price and that was not acceptable to him.we told him that the suv was sold and he just went crazy.you can go to others and purchase a similar suv or cars and pay about $3000 more or make an appointment with us and let us show you our car and save you $3000.we have been in business for over 20 years and have sold thousand of cars.we did not have internet years ago to have our satisfied cxostumers to leav us a good review.i have a son in the army with two purple heart and tons of other medals such as bronz medal and bronz medal with valor and others.i have done real good handeling my family and my business.i really don,t need guys like him to get mad because I ask him question regarding his purchase.you can check our sight at executiveluxurysales.com for a list of our cars and call me to see how I deal with you and you decide if I am the guy this costumer claims.

"Best Deal In Town"


User

from altadena,ca

Recommended? Yes

Purchased? Yes


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You will not be disappointed.They don,t play number games.I recommend them for your next used car.

"Not A Good Way To Traet A Prospective Customer"


David Mollahassani

from CA

Recommended? No

Purchased? No

03-04-2014


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when i inquired about the car, he was very rude (David). I think he is the owner. I asked if I can see the car after my office hours. He agreed but was forcing me to do a credit check right away because he said he did not want to waste time going back to his office. Why will I do that if I have not seen the car yet? And hanging up the phone on the client is very rude.

Response from Executive Luxury Auto Sales Inc.:

I am sorry you had a bad experience.this is family dealer and we don,t have a sales force like other dealers to deal with you.i am sorry but you did not even come to see us.this is easy to write a bad review and damage one,s credit.

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