"Pathetic"
I scheduled an appointment and drove nearly 70 miles one way to look at a 2010 jeep that was supposed to be ready to see. Upon punctual arrival I was informed that the sales person I was supposed to meet was not there. I got shuffled around and made wait over 40 minutes for a test drive. I wasnt even offered a drink of water. The sales person that went on the test drive turned out to not even be the one that was sitting down with me afterwards to talk numbers. Furthermore I was insulted with a trade offer that was less than what just the rubber alone on my vehicle is worth and approximately 25% of what the actual Black Book trade value for my vehicle is. This was the most ridiculous car shopping experience I ever encountered. Do yourself a favor and shop elsewhere because you are worth it.
"Good Service."
Smooth transaction. Was able to negotiate deal quickly.
"Raquel Pena"
Excellent services as soon as we walked in the dealer. My son bought an used car from this dealer. They explained every little detail and answered our questions patiently. We are very pleased with Mr. Harold Almanzar and the finance guy. Excellent , excellent excellent.
"Outstanding"
As a single woman, Ive come to dread the car buying experience. So much game playing, and in the end, I usually walk away feeling slimy. Well, color me happy! Paul Miller Subaru restored my faith in humanity, specifically, car salespeople. I live in Westchester County. It was SO worth the drive to Parsippany, NJ. Just picked up my new 2017 Subaru Forester today. Not only did I get an amazing price for the car, but the whole experience, soup to nuts, was a breeze. Im still in awe! The dealership operates like a well oiled machine. From the moment we walked in, til the time I drove my new car off the lot, it was a pleasure. How often can you say that about buying a new car? And the local Subaru dealers in my area couldnt come close to matching the price I got from Paul Miller Subaru. Everyone took the time to explain the features of the car, the options, how to service it, etc. It was fun. And everyone was so down to earth, I forgot I was at a car showroom. Im a fan for life. If youre looking to avoid the games and just want a great car at a very competitive price, do yourself a favor...contact Sharon Coppola and Ryan Murphy at Paul Miller Subaru.
"Car Not On Lot"
My daughter and I went to this dealership to purchase a Jeep Patriot bas on an inquiry we made on cars.com. We confirmed our appointment a couple of hours prior to our visit to confirm. When we arrived, we waited for a while to see the vehicle. Finally, the salesman told us that the car was in the body shop! They couldnt tell us when we confirmed the appointment? Unprofessional!
"+a Customer Service! "
Thank you to Carlos Arana our priest back home has a great vehicle! Carlos Aranas enthusiasm, friendliness, professionalism, and vast knowledge of Subaru products and services was exceptional! I highly recommended Paul Miller Subaru and Carlos!
"Purchase Of A New 2017 Subaru Limited 2.5"
Its Spring, finally, and we are really enjoying driving around in our new Subaru. We just wanted to take a moment to say that we appreciated your assistance in our purchase process. We compliment you and the Paul Miller staff. Good job.
"Purchase Of A New 2017 Subaru Xv Crosstrek Limited"
I was referred to Paul Miller Subaru by a friend who purchased a new Forester from Michael Geller, the Sales Consultant. The total experience was professional from start to finish and the follow up was without question. I would recommend that you visit Mr. Geller for all of your automotive needs.
"Review A Dealership Experience For New Car Purchas"
We researched several cars while visiting dealers in North New Jersey. We bought a new car from Paul Miller Subaru at a fair price. Michael Geller, the sales rep, was terrific in every respect. Thanks.
"Excellent Experience"
Came to this dealer to found the best used car I have owned so far. I was very happy with my experience with Carlos Arana and his coworkers. Carlos was proactive in searching for a reliable car for me and was quick to answer questions as they came up.
"Joe Bigio"
Sometimes shopping for a new (new to me) car can be really intimidating and unpleasant, but that was absolutely not the case when I visited Paul Miller Subaru and met Joe Bigio. He was very kind and patient (I had a lot of questions) and seemed very knowledgeable. He actually made the experience enjoyable! I would recommend Paul Miller and Joe Bigio to anyone looking for a good experience in car shopping!
"Excellent"
I went to Paul Miller Subaru expecting to buy a vehicle for me. The sales person who helped was Durgesh Bhatt. He took the time to give me a list of all options, was never pushy and gave an excellent price. The process was absolutely painless without any sales gimmick and was super quick. The manager Sunil Fernandez thanked for the business. Overall, it worked out beautifully and I drove the car home the same afternoon. I highly recommend Paul Miller Subaru (Durgesh Bhatt in particular).
"Excellent Experience!!"
This is second time we buy a car from Paul Miller Subaru. In both cases, our Client Advisor was Miguel Cely. His knowledge and professionalism made everything easy, showing us the best options according to our needs with out any pressure, always with patience and good manners . Congratulations to him and Paul Miller Subaru for the excellent service and thanks for having the costumers in the first place!!
"Used Car Purchase"
I had a very good experience at the dealership. Joe was friendly and made the process go smoothly. The dealership was clean (including the restroom). I would highly recommend this dealer to a friend.
"Recent Recall Repair"
services provided timely, efficiently. Service rep Victoria is always helpful, friendly and efficient. Excellent customer care!
"Poor Communications Via Online And Email"
I contacted them via online and was dealt with a barrage of impersonal and inconsistent messages. First question i asked was whether the recalls were completed and the subsequent messages i got (from 3 separate names) made no reference to the inquiry and only showed interest in when would i come in for a test drive appointment. seemed the interest was in selling a car, rather than customer service. too bad, i was hot on the car listed online.
"Service Review"
Jerry runs an excellent service dept. !!! We are always greeted with a cheery welcome , by a very professional and knowledgeable staff, and expedient service!! TYSM
"Paul Miller Subaru"
Have purchased 2 vehicles in past 12 months from Paul Miller Subaru. Have referred friends and family..7 satisfied customers. Jim Scott Sr, an Jr are honest, dependable, reliable,friendly and a pleasure to deal with, despite no breaks in established prices. Best automobile shopping experience in fifty plus years. Service department, also excellent. No reservations in recommending them to anyone.
"Susan Buteau"
The customer service reps are always pleasant and helpful. Will continue to bring my car there for as long as I own it. Sue
"Service To My Car Was Fabulous!"
The service department always makes every effort to make you comfortable while providing reliable service on your vehicle. They are respectful of your time and keep you informed throughout your visit. Always satisfied.
"Purchase Of 2017 Subaru Outback"
The salesman and all personnel we dealt with in the buying process were helpful, courteous and professional. Communication was excellent. It was the best experience I have had buying a car.
"New Subaru"
Salesman was knowledgeable, patient and informative. We enjoyed working with him.
"Good Job."
Very smooth and almost entirely effortless procedure from start to finish in conjunction to the great job rendered.
"Nice Experience"
Nice experience, good service and friendly environment. Since buying process with Miguel, Subaru surprise us.
"Recall/repair"
I was very pleased with my repair and recall, both Vanessa and Jerry were very professional. I received my car in great condition after the recall and repair. The car runs better now than when I purchased it. Thank You to your service department and staff.
"Janyce Petitti"
I always appreciate the service staff..... They explain everything thoroughly.
"Customer"
Delivered what they promised, excellent service .
"New Car"
Overall, I had a very positive experience buying my new car from Paul Miller Subaru. Joe Bigio was my salesman and he was very friendly, knowledgeable, and professional.
"2016 Subaru Crosstrek"
First, I would like to say how amazing this dealership is. My husband, my son and I walked into this Subaru dealership and met the most patient and sincere gentleman named Ingram Lewis. Ingram took good care of us and all of the questions we had. He took us out to test drive 2 vehicles and our son chose the Subaru Crosstrek. Ingram took care of us and everything was done the same day and we walked out of the dealership with the new car. This was the first time, and I mean it the first time that buying a car was a pleasant experience. Thank you to the Paul Miller Subaru in Parsippany for taking such good care of us. Also just a note Ingram was also knowledgeable and professional. After being there for a little while we got to know him and he a truthful client advisor!! See him if youre interested in purchasing a vehicle.
"Owner"
Vanessa was very helpful and friendly. This was the best service visit since I have owned my Forester. Very fast and efficient. I was in and out within an hour. Thank you.
"New Car"
Basically needed to purchase a car. Walked in, picked out a car and negotiated. Picked up car ~ 1 week later. Didnt try to sell me unnecessary stuff.
"Express Service - Oil Change"
Vanessa, as always, is focused on customer service and satisfaction.
"Subaru Forester"
Salesman was responsive to any questions we put to him and did not just say anything to make the sale! He was not obnoxious or condescending which is rare in this business. Since we ordered the car we appreciated the weekly notifications to update us on its status. In other words, in our estimation Carlos was the perfect fit salesmen for our needs!! He understood what we wanted and did what it takes to not only make us happy but to make this Subaru dealership look good. Bottom line: He was the game breaker between three dealerships we visited!! And add to that, we even like the car :-)
"Paul Miller Suburu, Parsippany"
After leasing a car from Paul Miller Suburu, I did not want to go anywhere else when it came time to buy one, which I did. The service from Ryan Murphy and Ron Sheffield is excellent.
"Installation Of New Rear View Mirror"
I had no issues. They were honest and kind. I wasnt sure which mirror I should get and they clarified my decision.
"Retired"
Very.satisfied. Surprised it did not take too long.
"Oil Change"
Came in to get an oil change done was in and out quickly everyone was extremely helpful as always!
"Buying My Subaru Wrx"
From the moment I decided that I wanted a Subaru WRX the dealership did everything they could to make it happen. There were no cars in stock so my salesperson drove all the was to Hartford, Connecticut to pick it up for me! The eyesight technology gives their cars a second pair of eyes which is always great to have. Traffic is no longer tedious with the automatic cruise control! All I have to do is steer and thats it! (I always have my foot by the brake for safe measure). If you want a safe car at a reasonable price look no further than Paul Miller Subaru. I highly recommend using a man named Javier to make your purchase with.
"Exceptionally Well First Impression"
Was treated well from the first visit to the purchase day, three days later. Servicing required has been excellent.
"Paul Miller Subaru - Top Notch!"
We have purchased two Subarus from Paul Miller and expect to by a third later this year. The sales staff is knowledgeable, and the Loaner Car program for repairs is an important factor. (We already owned two Subarus - always services at Paul Miller). Paul Miller Subaru is a First Class operation!
"Express Oil Change"
RECEIVED EXCELLENT SERVICE IN THE EXPRESS OIL CHANGE, FILTER, TIRE ROTATION, AND CAR WASH. THE STAFF WAS COURTEOUS AND EFFICIENT. THE SERVICE WAS DONE WITHIN THE TIME THE STAFF SAID IT WOULD BE COMPLETE. THANKS,
"Amazing Fast And Friendly."
I went to Paul Miller after not being able to get my usually Subaru dealer to return a phone call. I called and the friendly voice told me about their express oil change and that could come at anytime. I showed up the next day and WOW. Fast service and nice people.
"Great Car Buying Experience."
Was very satisfied with my overall experience and found my salesman an great an knowledgeable guy who was ready to offer a great deal! Got 0% financing and drove home same day.
"George Coppola 2016 Legacy"
I am very happy with your service and sales women Sharon, Respectfully submitted.....George!
"Hyundai Veloster - Paul Miller Subaru"
Buying experience was incredible! Ryan Murphy (sales rep) has the perfect temperament, making the buying process so simple and calm! This is my first car Im buying on my own and Ryan explained everything so thoroughly, without judgement, and even helped me with setting up my own car insurance. I loved that he was so available to my family and I, and not pushy or rushing us in any way. Couldnt have asked for a better experience!
"Great Express Experience"
Used express service for first time. It was excellent
"Car Recall"
Everything was done on schedule and adequately. The dealer is professional and pleasant. It was nice to get a reminder card to set up an appointment for the recall.
"Great Experience"
Simple, quick service, good explanations of future service and costs, and free car wash and vacuuming!
"Forester Repair"
The service was fine. I hope that I will not have any more expensive repairs in the near future. I just came in for an oil chang.
"Good Service, But They Dont Respect Their Words"
I recently purchased a car from them. The customer service was great. The staffs were friendly. However, there was something wrong with the car that I had to bring it back for a repair. Not only that they wouldnt lend me a car to drive back but also, they said the repair would be one day only, turns out to be one week. They have done this to me TWICE already. One day --> One week. I hope they can improve this. Other than that, everything was great.
