"Manager/owner Is Horrible"
No customer service this guy does not stand by what he sales. I dont usually write reviews but this place is so so bad. No one calls you back and they only people that answer calls are sales men and once you buy they all ignore you. I WOULD NEVER BUY FROM HERE AND NEVER SUGGEST ANYONE EVER BUY FROM THESE PEOPLE.
"Needs Customer Service Skills"
Spoke with Donald yesterday, Had an appt at 10am today with him, waited until 1015am, he no showed, no one else inside was even remotely interested in speaking to us, not impressed at all!!
"Good Experience"
Great experience Donald was awesome I went in with no confidence that I would be approved for a loan and he made all that change !He got me in a great vehicle that fit me and my needs with a reasonable monthly payment . The only thing was a bit of confusion with the extended warranty but he fix that too ! Donald I am grateful for your help and ¿ my new ride . Thank you .....amie
"07 Chevy Avalanche"
I would like to thank Bill Powell for an awesome experience been to too Manny rude dealers I was very pleased and happy
"Chevy Silverado"
"Donald was very helpful and friendly", the staff worked diligently to accommodate my needs. Very happy with detour cars and i would recommend these people to anyone looking to buy a truck.
"Impressed"
First of all, my husband was looking everywhere! Every car web-site, every used dealer!!!! And I said lets go to Detours! So we did today, I was there for no less than 1 hour - got approved - signed all paperwork - and got exactly what we were looking for! Donald Durand couldnt of been more pleasant! He was knowledgeable, kind and helped us in every way he could! I would recommend Detour Cars to everyone...I am very impressed with them! Oh forgot one thing, absolutely no pressure...Thank you Donald and thank you Detour, I am impressed and extremely happy...Toni C...
"Holly Ferrara"
Me and my boyfriend are both veterans with a limited income, Donald helped us out in a big way. Thanks Donald we owe you so much. Great guy. He will help you out. Call him.
"Amazing"
I have to say that i had an absolutely amazing experience at this dealership. I made a phone call, went that same afternoon and met with Donald Durand. Within 1/2 hour I was approved for a car for my daughter. In less than a week my daughter drove away in her Honda Civic. We are not only pleased with how quick the process was but also the customer service. Donald made us feel at home.
"Good Luck,!,,,,,,,,.................?.........."
4th rate dealer beware ,!,,,,.lllllllllllllllllllllllllllll,lll.,,,,,,,,,,,,ll,
"Pleasant, Easy Transaction With Donald Durand"
Worked with Donald Durand to purchase a truck. He was a pleasure to deal with, and made the process easy and quick. Would purchase from them again. Thank you Donald!
"First Time For Everything!"
Buying my camry from this dealership was by far the easiest buying experience i have ever had. I have bought 7 vehicles in the past 20 years or so, and for the first time I was actually impressed by the way this dealership handled it. Wasnt rushed, had plenty of options, treated with respect, I could keep going but I suggest everyone check them out and find out for themselves.
"Happy Happy"
First off, i never write reviews, but im so happy to have done business with this company. I did a lot of research on the truck I wanted and this dealership had a lot to pick from. My sales guy was professional and informative. Will be sending my friends and family to Detour Cars.
"Crappy Service Department"
Went to Detour Cars because of bad credit. I was able to get a vehicle with no issues. The issue that I do have was the service department. We have a 2 year warranty and I called the service department leaving 4-5 voicemails in a span of a month with no luck. I ended up calling the sales department to complain and to ask if they can have someone call me right away. I did receive a call right away to schedule an appt for my car to be checked out. When I took the car they had it for 3 days and 2 of the 4 things were fixed only. This place is a good hour away so driving there isnt a walk in the park. They promised to fix something when I took the car but then tried telling me they never promised that. After more digging they did in fact locate the paperwork that statement the fix they promised to make. They said theyd call us back to schedule a time slot and I never heard back. Its been 2 months. I refuse to keep chasing the service department. Id rather pay someone to fix it than wait on them. I would NEVER recommend that place all because of the service deparement. I had never been so disspointed in a service department.
"Getting A Car"
Me and my fiancee went there we had crappie credit and detour cars help out us and we are very pleased with them and they are extremely helpful and kind can thank enough to help us out
"I Took A Detour And I Liked It!"
After a few months of looking and research I just purchased my truck from Detour. They were patient with me throughout the whole process and didnt pressure me. Donald was especially helpful in answering all my financing questions.
"Second Time And Even Happier"
This is my second vehicle from detour and I have to say these guys do it the best. Easy process and no games. My salesman was Don. First time I came here my credit was not that great, but 2 years later im back on track and now I bought my dream truck. Thanks again to the guys at Detour Cars.
"The Way It Should Be."
Never written a review before, but after i recently totaled my camry i was in need of a replacement. Found this place online and was happy I did. They had a lot of cars to pick from and the whole thing took less than an hour. Picked up my car a few days later and I cant say enough good things about these guys. My salesman was professional, courteous and patient. I will be telling my friends and family to check em out.
"Thrilled"
I have awful credit but they were still able to get me in a nice clean vehicle.They got it done what I thought was an impossible situation.
"Worth The Visit"
Good experience, staff was friendly, answered all my questions. Didnt buy a car cause im not ready yet, but will definitely consider this dealership.
"Great Experience"
Had the pleasure of buying my latest car from these guys, from the moment I walked in I felt at ease. My credit was ok but still recovering from an ugly divorce but it didnt matter, they got me a great car that fit my budget. The salesman, Bill, was knowledgeable and easy to work with.
"Easy And Smooth Buying Experience"
Great experience here buying a ford escape for my wife. Salesman was respectful of my questions about the car and financing terms, I got a great deal and everything went smooth. Read some reviews on here about bad customer service, but didnt experience anything like that in the 2 times I went, Some people are just never happy I guess.
"Thanks For Making It Easy."
My experience here was nothing less than awesome, excellent service and delivered my car as promised. Bought my f150 here from joe about a month back and have since sent 2 of my friends in as well. Well be back again, thanks again for making it easy.
"Worst Dealership"
Pushy sales and cars they get from auction that they wont fix even when you buy an overpriced warranty. Terrible place.
"Thank You Detour!"
Thank you again to the staff at detour for helping me buy my new-to-me SUV. The salesman who helped me was Bill. He took his time and explained the process. We got the financing out of the way really quick and then i worked with Bill and the guys there to find the right fit for me without going over my budget. They had a great selection. My experience here was worthy of 6 stars!
"Happy Customer"
I recently moved to New England, so instead of keeping my two wheel drive car I decided it would be best to upgrade to something that could handle the weather up here. So after searching for "used car dealerships near me" this was one of the first that popped up, I saw a few SUVs online that I was interested in so i decided to check the place out. I went in with not so good credit and to my surprise i was approved almost immediately with $500 down. I was treated with respect and the salesmen Adrian I worked with was very friendly and helped me figure out what would work best for me and my budget.
"Horrible Experience!!!!"
Dont waist your time!!!! Poor costumer service, very rude, do not go there you will regret it!!!
"Go Informed And Equipped."
Buying a car is not fun. Buying a used car is less fun. Buying a used car from Detour is, well let’s just say I’d rather eat a bowl of glass then repeat this experience. It was frustrating and unpredictable. On the phone the salesman “Joe Stack†actually referred to themselves as the good guys. His exact words were “We’re the in white hats." I was asked to render a down payment that was more than I had intended. I was told without that amount I would not be approved. I walked away. I received a call one week later, maybe two. "Weve been working with some new banks and in a position to sell you a vehicle now." They did. The car look halfway decent from the front. Joe disclosed some exterior imperfections. Some major and minor, but swore verbally and via email that all these issues would be replaced, buffed and painted upon delivery. We arranged a day for pick up. I called to confirm the day prior and guess what? "The car wont be ready in the morning but the afternoon." I was given a choice, I could pick it up at the original agreed upon time and return it for them to finish both the mechanical and cosmetic repairs or I could wait. I spoke to Nick, whom I believe was the owner. This part is unbelievable. Nick says, "You can wait to its finished or Im happy to give you your money back." Then he hung up on me. I chose to wait, as if I had a choice. On the day of delivery Joe walks in with a big cool-aid smile. "The car runs like a dream" he says, "Runs real tight." "Go take a look" he says to my wife. Strange, much of the cosmetic imperfections remained and the mechanical problem was present as well. "We had to order a special paint from the factory" he said. "It should be in by tomorrow. I will call you tomorrow." Guess what? He didnt call. In fact, he didnt call the next day or the day after that. I sent him an email and he responded by saying "Ill have service get in touch with you." Maybe it will all work out and Ill love the car. Who knows? I do know that I didnt love the buying experience.
"Wasted Trip"
Went all the way up there to look at a truck. My wife and I went in and I was told Joe would be with me and guy closes the door. Joe finally comes over and I ask him for the keys to look at the truck. Joe states he needs info first. Not knowing if we will even like the truck and not wanting to give info out for no reason I ask Joe is he will come show us the truck. He says no its his job to collect info. Thought he was a salesman not there to take my personal info. I have dealt with bad dealerships before and this place screams be careful
"Worst Dealership Ever!"
Bought a jetta last year and was told I wouldnt get a loan if I didnt get am extended warranty which ended up being 1500 dollars. Turns out warranty was optional from the beginning. Was sold the car with a faulty cruise control and a bent rim which they claim is not their problem and has to come out of my pocket to fix.had to call a bunch of times before I even got to speak to the owner who was not helpful and could care less! I would not recommend this dealership to anyone.
"Great Understanding The Buyer."
Good follow up the buyer what they need . I hope get what i looking for.
"The Put Off"
bought a mini van, 3 days later it over heated on a long trip had it towed to them they said they fixed it it happenned three more times and then got repaired by my extended warranty that i bought, why didnt they pay to fix it and pass there mistake off to a warranty company, the car came back very dirty dont there mechanics see the grease they leave on the floors. i wouldnt recomend them to change the air in my tires
"Nice Place To Buy A Car!"
My wife and I went to 2 other dealers before going to Detour. We were treated like 2nd class citizens at the first 2 dealers due to poor credit that was the result of a job layoff a few years back. The salesman Bill treated us great and was super to deal with. The finance guy Nick got us approved in no time and we got a decent rate as well. Would recomend this place big time to my friends and family!
"Advertised Price"
I am currently in the market for a Jeep Grand Cherokee. When I did my search on Cars.com, their prices came up very fair. However, after reading the fine print at the bottom of the ad, the price of the Jeep was actually $2,000.00 more than the price they list online. I am not sure how their price shows up this way on the website since it is not the real price of the Jeep. Once $2,000.00 is added to their "advertised" price, the price is not competitive. I have not been to the dealership so I cannot comment on their facility or vehicle quality.
"Great Experience"
I recently bought a car from here (July 2013) and would recommend this place to others. The salesman was nice, respectful, and up front. I needed a small repair to the vehicle about 2 weeks after the purchase and they fixed everything with no charge. Buying a car is not fun but Detour Cars made it a painless experience. Keep up the great customer service!
"Dont Wast Your Time"
After Finding a jeep Grand Cherokee online I called and asked about the vehicle. I drove an hour to check it out, and the price was 2000 dollars difference. which made the car more expensive than any others i had found a mile from my house. a complete waste of my time. Not to mention the car was sitting in the lot with 4 of the baldest tires i had ever see, a cracked mirror, and a cracked door. 0 for presentation!! All in all this dealership stunk, and it wasnt his cologne. DONT WASTE YOUR TIME.
"Nice Place To Do Business With!"
Bought an suv at this dealership about a month ago. It was the first time I actually enjoyed my car buying experience. Bill was super to deal with and was very pleasant and honest. Nick got me a great interest rate on my loan as well. Would definitely recomend this dealer to my friends and family!
"Thanks Again!"
I bought a 2008 Honda Civic on June 1st, 2013 from this guys and my experience was magnificent. Bill made me feel like a family member. He didnt try to sell me a car i didnt want to or just make a sale. Bill is one of the best sales person i have ever dealt before, if not the best. It was a great satisfaction buying my car from this guys. Bill Keep doing a great job.
"Outstanding"
I went in to the dealership from start to finish I was impressed. I was greeted by Joe, he sat me down, explained a few things and then took me out to see some cars. I picked the one I wanted ( 07 Mazda 6) . Man it was easy, I walked in picked the one I wanted, and drove off. Nick did a great job getting the finance done, and Joe did a great job understanding my needs. I will be buying from them again....without a doubt. A-PLUS on every aspect
"Overall Great Experience"
Bought my Grand Cherokee here about 6 months ago and have had great luck. My husband and I have been to Maine and back several times and always enjoy the ride. My buying experience was also just as good. They were very straight forward with me and we didnt have to play any games. Price was perfect for us. We recommended these guys to our neighbors who just bought a truck from them and they love it too.
"Thanks Again"
Cant say enough great things about this place. Went in after seeing a couple cars I liked advertised online and left a happy owner of my new to me Acura MDX. They did all my financing and registry papers while I waited and in no time at all I was on my way. Easy to work with and understood what I was looking for from the start in terms of my credit situation. Overall i was happy with they way I was treated and after some research I am confident that I got a great deal. To the guys at detour, sorry it took me so long to write this review but i wanted to wait and see how things would turn out after driving it for a few months. Thanks again and look forward to doing business with your company again.
"Dont Trust Them."
Went down to view a truck that they have online and they said that they have never seen it... Yet it is still being posted under their dealer website and cars.com. Putting up a nice vehicle just to bring people to their store is an awful thing to do, making the customer look "stupid" when you walk in, ask in front of other people in the office, and they respond with "Never seen it before." Poor way of doing buisness.
"Rip Off"
I made the worst mistake of my life buying from these people i needed a car ASAP and they promised it was a decent car i am a single mom and told them my situation they overchaged by 5000.00 and then threw in a warrenty for another 1400.00 i had nothing but problems with this car and they never helped me with any of it. dont go to them please
"Good Deals"
After a ton of research, my wife and I entered Detour Cars with what we thought was a fair, honest price; fortunately, our salesman Bill thought so too. The whole buying process was quick, easy, and relaxing, attributes not common with a car dealership. Theyre even a certified RMV, which put us in our new car that much faster. Overall, it was a very pleasant experience with a used car dealership. So, we would absolutely come back for our next car.
"Good Deals"
After a ton of research, my wife and I entered Detour Cars with what we thought was a fair, honest price; fortunately, our salesman Bill thought so too. The whole buying process was quick, easy, and relaxing, attributes not common with a car dealership. Theyre even a certified RMV, which put us in our new car that much faster. Overall, it was a very pleasant experience with a used car dealership. So, we would absolutely come back for our next car.
"Good Deals"
After a ton of research, my wife and I entered Detour Cars with what we thought was a fair, honest price; fortunately, our salesman Bill thought so too. The whole buying process was quick, easy, and relaxing, attributes not common with a car dealership. Theyre even a certified RMV, which put us in our new car that much faster. Overall, it was a very pleasant experience with a used car dealership. So, we would absolutely come back for our next car.
"Very Pleased"
I was very pleased with Detour Cars in Danvers, MA. All the employees were very nice and approachable. They were not your typical sketchy car salesmen. Buying a car there was not pushed upon you. The car I got is in very good condition with a great price. I highly recommend going to Detour Cars if you are looking for a car.
"Deceptive Pricing - Bait And Switch"
Do not trust these guys. After searching for months and dealing with countless dealerships, Detour Autos is the only business that warrants a negative review. They deliberately switch the price offered online. Perhaps, even worse, is their dismissive attitude when I showed them proof of their "bait and switch" tactics. Needless to say, they give used car salesmen their bad reputation.
"Worst"
they are deceptive on pricing all prices shown are with 2000.00 dollars cash or trade and forget about them answering emails never do
"Very Misleading"
The price listed on this website is not the price at the dealership. It is a 2,000 dollar difference once you get there. I went there drove 30 miles to find that out. They also claim to be a no haggle dealership. Seemed to be very dishonest. When asked about it the guy was rude and off putting. He told us it was on the website, which I brought a print out with me. Which was hidden in a convenient way. We ended up leaving and wasnt a great experience. It was very frustrating after driving all that way.
"Smiles For Miles!"
Had been in the market for a used mini cooper for some time and really couldnt find what i was looking for in my price range. Found a great mini at a great deal here. I was initially worried as my credit was not stellar but to my surprise i was approved within minutes. The staff here did a great job of slowly walking me through the process as i had not purchased a car in years, overall i felt very comfortable. It has now been a few months since my purchase here, but as i am getting my first oil change my mini still keeps me smiling! :)
