"Bought A Certified Pre-owned Cadillac Xts"
Im always looking for a good car deal and I found one at Pepe Cadillac. From my first online contact, salesman Ken Sternesky was attentive, informative and a pleasure to do business with. Ken answered all my questions promptly and fully, and was very professional. The paperwork was easy with Robinson Rodrigues, who had everything prepared before we sat down with him. Robinson explained each document and the warranty before asking for any signature. Sam Kwartler in the Service Department did a great job making sure our car was prepped to our satisfaction for delivery. We were given a very fair trade-in value for our previous Cadillac. We drove nearly 400 miles round trip for this car, so it was important to make sure it was done right the first time. Thank you all for a great experience. We would buy another car from Pepe Cadillac, and would recommend them to friends.
"Review Of Pepe Cadillac"
After an initial problem with the Service Department, the Service manager assured me that the problem was an aberration and that I should give the department another chance. I am glad to report that he was a man of his word. My next visit was flawless, and it was the stellar service I expected to receive.
"Perfect Service Visit"
This was my second PEPE Cadillac Service,and it went just as perfect as the first ! Very Professional Staff ! Greeted exactly at my appointment time Loaner Car was ready & waiting Was kept up to date on service Progress.... Gen Polanco goes over and above !"|"
"Excellent Service"
Very willing to work hard to find the car I want . Color and all options Im looking for
"Great Experience, New Car Lease"
Salesperson was David Persaud. His knowledge of the vehicles and the various trim lines was more than we saw at other nearby dealerships. His catering to our needs, in terms of what we dreamed of in a vehicle, while managing our financial expectations, was perfect. He was a true pleasure and it was a seamless experience. Would highly recommend David and his management at Pepe Cadillac.
"New Car Lease"
The sales Team was great !! First Time Experience with this dealership, everyone was very Helpful
"Excellent Service"
09-13-2016
Excellent service as usual! I was able to get an appointment quickly and they resolved the issue I had starting my car. Also unlike some other dealers they didnt try to sell me services I didnt need. I always bring my car to Pepe for service and they always do a great job all around!
"Go To Pepe For Your Cadillac"
I met a wonderful gentlemen Named Rick Burton, Rick went above and beyond in every way to make sure that I was 100% satisfied with my deal. I cant say enough good things about him and Pepe Cadillac. I LOVE MY NEW XTS4. Thanks Rick and Pepe!
"Under Impresses"
My experience did not go well. I made an appointment to visit the dealership to look at a specific car that they had listed on their website. As I was driving over 1 hour to see this car, I confirmed with their internet sales department that the car was there and available. After confirming the car was instock and available, I trekked out to see it. When I arrived, the sales guy I spoke with wasnt there, apparently he made the appointment for his day off, and the car wasnt there. The car hadnt been sold, it had never arrived on the lot. The sale guy confirmed an appointment to see a car that they didnt have and on a day he wasnt in. They found a sales person to speak with, who was incredibly pleasant and the only reason Im not giving this place 1 star. He showed me a car with "similar" options and his general manager promised me, because of the screw up, that the car they showed me would be sold to me at the same price, but needed to go through the shop and get cleaned. I left a deposit on the car with an agreement for first right of refusal and drove the hour back home. I got a call the next day to tell me that they couldnt honor their price from the day before, that the price had gone up by over $2000 and that it wasnt getting any better. This whole experience left such a terrible taste in my mouth that I was unwilling to budge on my price and walked away. I cannot, with a clear conscience, recommend this dealership.
"Best Service Department Around"
Since this was my first time going in for service at Pepe I didnt know what to expect. Between Remo and Bobby O, I could not have asked for more. They are the the best in the business and treat their customers like family. The service was extraordinary and the customer service outstanding.. Pepe Cadillac will be the only GM dealer that I will go to for sales and service because of these these individuals. I look forward to my next visit.
"Best Dealer Ship Hands Down"
They got me the best car for the best deal and Bob in service really knows what hes doing. Im definitely getting another car from them when my lease is up. ARSON360
"Excellent Service As Usual"
Consistently excellent service!! Everyone at the dealer was a true pro, from the service writer to the mechanic, I couldnt be happier with the service!
"Best Dealer, Best People."
Pepe Cadillac raises Cadillac stock. Lets face it GM is a total mess right now. Got this 50,000 ATS vehicle a year ago. It is certainly made better than the 2008 vehicles But unfortunately way cheaper in craftsmanship , materials and over all quality compared to the imports. The whole current line is attractive to look at. They certainly got that right, but thats about it. It saddens me being a Cadillac owner for over 30 years. My father 50 years. But thank fully the people at Pepe keep me running on the road with all the hitches Gm throws at me..
"The Person Who Took Care Of Me Was Great. "
The only complaint I have is when I initially called I asked to speak to 3 different people. Was told to leave a message on all 3 calls. Very frustrating. Eventually got through.
"Fast,clean And Profesional"
Fast, clean and profesional. This was my first time bringing my 2013 xts for service and I would by anothder cadillac just because of your service department. I owned a automotive repair shop in White Plains for 15 yrs before becoming a firefighter and I was always hoping to give my customers this kind of service but I think you guys did it better than me. thanks
"Great Service"
The service has always been great, the service advisor Ronald Bald has always been pleasant on any of my visits to Cadillac Dealership as well as being very helpful and it is a pleasure to deal with him on any issues or concerns I may have.
"Pepe Cadillac Go To Spot "
Great experience. I rank Pepe Cadillac right up there as being one of the best dealership in the north east
"Professional Treatment Clean, Comfortable Facil."
Each time I have come to Pepe Cadillac for service, I have been treated to the utmost in professionalism by everyone I came in contact with, especially my Service Advisor, Ronald Bald.
"Great Service And Follow Up"
Marc and his team were great, professional and had great follow thru - called when he said he would AND even had my car washed (I did not ask)
"Great Service And Staff"
My experience with the dealer was great. He did a great job at getting me what I was looking for and he was able to answer all my questions. Everyone at the dealership was very professional and made me more inclined to lease the cadillac ATS.
"Great Dealership But Cadillac Policies Restrictive"
My complaint is with Cadillac not with the dealership. My car was 18% short of the next oil change and the dealership was not able to do it because Cadillac, the company, would not reimburse them. The car was 900 miles short of a tire rotation and again the dealer was restricted in doing the work. Cadillac, the company needs to be more flexible with service guidelines. The current overly restrictive policy will significantly impact my decision to purchase another Cadillac.
"Great Service, People,facility"
srx taken care of in a fast and professional manner came in for oil and filter change,plus tire rotation. Car delivered back cleaned inside and outside could not be more pleased. Curdos to Pepe Cadllace
"Very Satisfied With Pepe Cadillac Service Dept"
Ronnie Bald (your service rep) and your dealership are very professional - Ron is always accessible, courteous, and accomodating to my schedule and repair needs. Pepe is a very friendly and competent dealership. In addition to my Escalade, I now bring my Chevy SUV to Pepe Cadillac for service. Keep it up!
"Great Service And Clean Service Department"
The dealership is extremely clean and the service department is top notch. Ronald Bald did a great job of relaying the service issues to me in a timely and professional manner..Would definitely recommend the dealership to my friends and family.
"Dedicated Cadillac Consumer"
This was my third service call in a short period of time for different reasons. This is the one time that i can say I hope I dont have to visit Pepe soon. Marc Chandler is always a pleasure to work with; He and the rest of the service team make us feel valued and contribute to a very favorable experience
"Oil Change"
very customer friendly work completed quickly one minor issue- service worker did not change my dashboard message center to indicate oil life remaining no label or sticker placed on outside drivers side front windshield to indicate mileage or date for next oil change otherwise very satisfied with overall service
"Great Service"
As always, service at Pepe Cadillac is excellent! We actually look forward to driving up to White Plains to have our car serviced at Pepe. From the salesmen to the mechanics, quality service is received. Glad to be a customer!
"Great Service"
Your staff in the service dept. are very professional with no guess work. My service writer kept me posted on each detail. Thanks for a job well done.
"Great Service!!"
Had an emergency situation and Mark Chandler made an extra effort to make sure I was taken care of; I really appreciate that.
"Excellent Service"
I had a problem that a regular mechanic could not fix came to the dealership and they immediately knew what the problem was and fixed it..very satisfied ...
"Excellent Service Everytime!"
The staff at Pepe Cadillac couldnt be more professional and accommodating. Being in the customer service field myself, I recognize excellent service when I see it and I am never disappointed when I visit Pepe Cadillac. Everyone is terrific and Ron Bald deserves special thanks.
"Great Service"
The Service dept. always displays a high level of customer service and care. Their new facility in White Plains is welcoming and an easy walk to the Metro North Station
"Frank M"
Mark and Genesis did a wonderful job from start to finish. Please escalate this note to the owners and the President of General Motors. The staff and the dealership have been nothing than superior. I cant imagine how many other customers were delighted as myself. Many thanks for a great experience. Frank Monica-
"Great Service/ Lousy Vehicle"
Pepe is always been Great to me. This car went in for a problem with Cue. An Update was performed by Pepe Service on a bulletin received from GM and Now i have additional problems with the Cue, XM, and radio signals. I can not hold pepe responsible for the Update that made things worse. Its the sourse itself (GM) that continues to prove to me that after 110 years they still cant get it right. I spoke to Jenna on Saturday April 12 to let her know whats going on with the car. I just do not have the time to go back and forth to the dealer to fix it. All these problems will fix themselves at the 25 Month mark :)
"Excellent Service - Beautiful Dealer Ship!"
Awesome courteous professional & very attentive - a pleasure to have car serviced - which I thought Id never say!
"All Aspects Of Service To Customer"
The level of service I received was impeccable. I was treated as if I was family and not just a customer,
"Great Service At Pepe Cadillac"
the service adviser was very courteous, knowledgeable, and facilitated the capturing, debugging, and testing of the problems (check engine light on) during the process.
"Great Service Van, Had The Necessary Part On Board"
I DID NOT HAVE SERVICE AT YOUR PREMISES, IT WAS A ROAD SERVICE CALL BY CARLOS, WHO TOOK CARE OF MY PROBLEM IMMEDIATELY.
"Efficient And Well Run"
I believe Pepe Cadillac is a pristine and well run dealership. I am always treated well. Everyone is friendly and welcoming.
"Awesome Service"
The service was outstanding. I went in with a couple of tires damaged and Marc was able to quickly take care of me. He went above and beyond his line of work to ensure my tires were fixed and replaced. I am very grateful of him and the technician for coming back and fixing my tire. Awesome Service! Nice Job!
"Amazing Customer Service"
We appreciate the attention our service adviser, Ron Bald, gives us. Thanks to Ron, our experience at Cadillac is effortless.
"Great Service, Beautiful, Clean Facility. "
I always have a good experience when I take the car in to be serviced for anything. Everyone is very friendly, very professional and just a pleasure to deal with. Its very easy to make appointments, they do care about you when there is like an emergency like I just had. So I have no complaints at all
"Excellent Service From The Minute I Walked In"
Pepe was very professional and understanding with assisting me deal with a lingering issue that had gone unfixed at a prior dealer.
"Great Dealership"
john was very informative and helpful in convincing me to switch from lexus to cadillac . great job great car my answer to question 1 was excellent didn t look like it answered correct
"Incredible Sales Experience "
The Pepe Cadillac sales team, has taken the process of purchasing a new Cadillac to an extreme new level, that many high end dealers can only look in envy
"What Quality Service Is All About"
For all three years of my lease, my car has been serviced by Pepe Cadillac. I cannot rave enough about the service and attention I received from your Service advisor, Ron Bald to the gentleman who took me to my job and picked me up and the mechanic who worked on my car. I could not ask for more courteous and attentive service. I would buy a Cadillac again just because of the service. Your service dept. should be an example of what QUALITY SERVICE IS ALL ABOUT.. Thank you Pepe Cadillac for a job well done in your Service Dept.
"Best Service!!!!"
Always a pleasure. Quick, thorough, courteous, Mr. Chandler makes me feel more like family than customer. I repeat I would buy from Pepe because of this crew. Thanks
"Cts Service Visit "
Courteous service as usual with wifi connection so I could work from the customer waiting room, great. Coffee and goodies to snack also wonderful.
"Ats"
My sales person (John Massaro) was very patient and competent. I have only had the car for a week so the jury is out re. the actual car. I love the look, but the voice recognition system (navigation etc) is not as accurate as my Infiniti. There should be a way to bypass some choices - it takes FAR too long to get directions or a tel. number!
"An Experience Beyond My Expectations!"
I am happy to now be part of the Pepe Family. Having been to Greenwich, Mahwah, and Grand Prize Cadillac Dealerships, Greenwich and Mahwah were good...Grand Prize was unacceptable. It being more convenient to go to Pepe, wow...fantastic! Ronnie was excellent and made me a believer, so the entire experience was beyond my expectations. I had an 08 SRX and 10 Escalade serviced back to back after liking the first experience. Grand kudos to the Team at Pepe, I am now a convert!
