"Happy Customer"
Great experience, Mark Kim was the best! I will recommend to my family and friends. Mark was very friendly and explained each step and process.
"B. Jones"
Oh so satisfied with my new Kia Optima! Mr. Eugene was a pleasure to work with. He assured me from the moment I walked in that I would be owning the vehicle I came for. The experience was fun, a little bit of the back and forth during the buying process but well worth it. Mr. Eugene is very knowledgeable of their cars and options. I appreciate the time he spent setting up the technology.
"Second Car I Purchased, Wish Dealership Closer"
Mr. Kim did a great job. Everyone was very helpful. This was the second car I purchased in the past two years and will probably be back in two years. If your ready to buy this is a good dealership. They will do whatever is needed within reason to close the deal. May need more explanation on FCW from KIA on my Niro
"Eugene Drayton Was Helpful Through And Through"
Eugene Drayton made the process of buying a new car through Nationwide Kia rather easy, as he worked with me from start to finish. Although the finance person was more pushy than one would like, ultimately I am happy with the care, and helpfulness that Eugene provided throughout and me walking out with the car that I wanted.
"Kia Niro"
My experience with Mr Drayton and Sang were both very good. Ive purchased several cars in the past and this marks my 2nd this year with Sang. Both Mr Drayton and Sang are very straight forward and low pressure. I never buy on the first visit, as I like to weigh my options, and both gentleman understood and allowed me to take my time and ensured the best deal for my needs. A dealership is only as good as its sales people and I would definitely recommend buying from these two.
"Smile"
My experience with Nationwide Kia and Sale Consultant Mr. Eugene Drayton was a pleasure as well as working with the other staff members from Nationwide Kia. They truly listened and gave me exactly what I wanted, being that I was a first time buy of new vehicle. It was honestly a great car to buying experience. I would not hesitate for a second to buy again from Nationwide.
"Superb Service"
My husband and I drove all the way from Arnold, MD to Nationwide with our small children in tow. Needless to say, having the children there was a challenge but Mark Kim has such a gift with children. He made the car buying experience stress free and was so understanding the many times we needed to pause to tend to our little ones. He and the manager, Doug, worked really hard on working with us and ultimately giving us the deal that we were looking for.
"Kia Forte"
Mr. Yogen he was really helpful n we he always make the customer happy n Kia is the best car in the world thank u
"Fantastic Service!!"
Mark (Min) Kim was a superior salesman. He was extremely personable and explained everything in detail to us. He is a true asset to Nationwide Kia!!
"Did An Excellent Job"
Roland was great helping me find exactly what I wanted. He answered all my questions and was a great help.Roland is the car source king, if you go there ask for him. I got 2017 Kia Sorento with low payments.
"Mr. Kevin S. Reazer 1"
Yes, my experience with Nationwide Kia was outstanding ! Loved the way Mr. Mark Kim took care of me !! Plus the whole crew was superb ! No doubt, they are the best !! Thank you, Kevin S. Reazer
"Debbie"
It was a pleasant buying experience. Everyone was very helpful to us as we looked at the vehicles in stock.
"Happy"
We felt comfortable and heard during the negotiations phase of the purchasing experience. We love our vehicle.
"Excellent Sales Department"
My salesperson was extremely knowledgeable about the car I was looking into buying and helped tremendously in sorting out our choices. We have been very happy with the Kia Soul we purchased, at least so far!
"A Pleasant Buying Experience"
Decent, human transaction + good price = recommended dealer !
"New Car Purchase At Nationwide Kia In Lutherville"
This is a fantastic dealership. Im now 3-0 in 6years alredy purchase 3 vehicles. First Rio, then a soul and now I own the 2016 optima. Customer service is #1 in my book.
"Worst Service Dept. Ever"
Made appt. One week advance to have door handle replaced. Went for appt. They took the car, I waited 3 hrs and NO One spoke with me. They kept saying wait, someone will. They never ordered the part but never told me. Gave me loaner, it is now Wednesday, no return call. WILL NEVER GO THERE AGAIN. BE WARNED.
"Awesome Ride! Great Price!"
As soon as the brand new 2017 Sportage hit the streets, I came to Nationwide Kia looking for a specific color and options. My salesman, Eugene Drayton, was very patient during my search process, and checked in with me regularly. When the right one arrived, Eugene invited me back to the dealership, and allowed the car to sell itself. Sales manager Doug Lamkin sealed the deal with a great offer. He even let me sleep on it, no pressure whatsoever. Three weeks in, Im thrilled with my new 2017 Sportage SX Turbo. And Im getting far better highway mileage than the sticker would have predicted, an added bonus!
"Love My Kia :)"
Day two driving my Alien Green Kia Soul and I love it. The Soul+ is very roomy and the ride is smooth. The best features for me are the backup camera and Bluetooth. Thank you to Gabriel C. and Nationwide Motors - Kia on York Rd. Lutherville-Timonium, MD for the excellent service. Gabriel was very friendly, knowledgeable and not pushy. Everyone was on point. I felt at ease during the entire car buying experience.
"Kia Service Review"
I have been to the service center in Timonium several times. Each visit has been a true pleasure. The waiting time is usually very short and all staff are courteous and knowledgable. All needs are addressed and each customer is informed of all aspects of the service being rendered. My experience with my service consultant ( Ms. Carter) was excellent. I knew exactly what to expect, approximately how long the wait would be and escorted to the waiting room. This type of service will keep me coming back..
"Mrs. June Dennis/ Ms. Lisa Dennis"
Nationwide Kia in Timonium, Maryland requested that I bring my car in because of a manufacturers recall. I arrived on Monday morning on 11/16/2015. I was greeted by Mr. Brandon Rupert (Service Advisor). He was enthusiastic, confident and self assured. What I liked the most about him was that he was very friendly and willing to make my visit to Nationwide Kia, a wonderful customer experience. He arranged a ride back to my home after he informed me that the service for my car would take between 4 to 6 hours. He guided me to the central building, where there is a waiting room with free WIFI. My wait time for the ride back home was minimal. Later in the day after 5pm, Brandon called me to be picked up from home to come back to the dealership. The driver was very friendly and customer service oriented as well. Riding back to the dealership was a joy because of the drivers wit, charm, and intelligent conversation. The drivers name is james or as he likes to be referred to as, Jimbo. Great customer service by these two great gentlemen! Great Nationwide Kia experience!
"Expectional Service @ Nationwide Kia"
The service was expectional from all the staff and the techs, THANK YOU SO MUCH FOR ALL YOU DO!!!
"My Experience"
The service people were very nice and helpful. My time waiting was very limit!
"2016 Kia Soul Plus Purchase"
Anthony, Mark I, Mark II and Mark III - helped to put me in a beautiful new Kia Soul Plus! Thanks.
"Kia Under-carrage Protection - Warranty"
When I made the appointment I was not told that the work would take 4 hours. When I took the car in to the dealer I expected to wait for the completion of the work. Then I was told it would be 4 hours. The service consultant quickly arranged for a loaner. The consultant was William James. I greatly appreciated his promptness.
"Service Appt"
Overal good expierence at my visit. Personel and courteous employees. Bathrooms clean and acceptible. Like the free coffee. Like the free manucure while car being service
"Another Great Service Experience..."
I love that you can now make your reservation for service on-line and that when I arrived you made me aware of a recent service recall that needed to be done on my vehicle. You not only did the work I requested but scheduled me back for the recall and provided a rental for the day so I was not inconvenienced. Thanks so much for caring about your customers. You have earned my continued business. Keep up the good work!
"One Of The Best Dealers Around!!!"
Have purchased several cars from Nationwide Auto in Timonium over the years and always find that they have excellent customer care both from the sales staff and the service department. Being a bit of a car nut and having owned well over 40 vehicles in my time of driving, I can honestly say that as long as Nationwide keeps selling and servicing vehicles, I will be a long time customer. The quality of KIA and the top notch customer care from the dealership has garnered a CUSTOMER FOR LIFE. THANK YOU NATIONWIDE and keep up the great work.
"Best Kia Experience Ever!!!"
I was very happy with the quality of service I received. Eugene, Mark and the manager were great and worked out a really great deal for me. I am KIA for life and will only shop at Nationwide KIA in Lutherville.
"N. Carmel"
Since buying a car from this Dealer I have been using their Service Department to service both of my vehicles. I have always been treated with the utmost kindness and respect.
"Outstanding Customer Service!!"
My service manager, Chris was wonderful. I hope to do business with him in the future if my KIA Optima needs service. He is a true asset to the Nationwide Team!
"Repair On My Sorento"
Everyone was very helpful. All of my questions were answered.
"Great Service"
Great service as always! Thanks Jessica. Cashier was nice. Car looks great and did recall right away which was unexpected. Thanks!
"Service"
Great service dealership, fast courteous. Trustful
"Excellent Service Experience"
I HAD A VERY GOOD EXPERIENCE,ALL MY WORK THAT NEEDED TO BE DONE WAS COMPLETED TO MY SATISFACTION.AND ON TIME. OVERALL I AM VERY PLEASED WITH THE SERVICE I RECEIVED.
"Very Good Customer Service Reps."
Very good customer service. Service technicians were very helpful
"Service Review"
Everything is great! The wait time could be better though. You have to wait a long time for simple things like an oil change etc.
"Excellent Customer Service"
Excellent customer service, the process took a lot longer than I would have expected.
"Customer"
The staff is always courteous and professional. They delivered what they promised. They always exceed my expectations.
"Took Car In For Recall"
It took less time than I thought. It was nice that my servcie agent told me more time and it was done in less. That is a good feeling.
"Excellent Customer Service"
The service department employee who registered my car at the beginning of the appointment was outstanding. I need help to pair my new phones with the car radio system and he did it for me and showed me the process so that I could pair my husbands phone. The service department employee who handled my car during the service was pleasant and gave me a coupon for a discount on my next service. The day after my service, I received two coupons in the mail and I contacted the service department and they agreed to allow me to use both of them on my next visit, The point I am trying to make is that Nationwide Kia is truly interested in having a satisfied and happy customer.
"Service Review"
Excellent service facility and personnel. Matched price coupon from competitive dealer.
"Service Area. The Guy Who Greeted Me First"
Was very satisfied with the service and politeness I received at Nationwide. They made you very comfortable and my car was completed in no time. Very nice experience and what a treat to have your nails done.... Thank you
"Car Repair"
Brought my car in for oil change, I was greeted quickly and courteously. She took down all the information and I was on my way. Called when car was ready for pick up. Cost was just about what was quoted.
"Car Repair"
Repair prices are a little steep compaired to non dealer repair shop , quallity of work and staff is excellent, well satisfied with this dealership
"Service 2014 Kia Sorento"
Quick, turnaround and courteous service department.
"Oil Change"
The only one piece of feedback is that my car needed a new air filter. No one called me to ask if I wanted it replaced while the car was in the garage. What was written on my report was the following: Observations: Found air filter excessively dirty. Had someone called, I would have said, "Replace it." I did call Chris after I got my car back and he kindly offered for me to come back in next week and hell take care of it for me. He was super nice, and hence why I gave all 5 stars above for being satisfied. In the future, I would like to be called when something is found to be wrong with my car, so that it can be fixed right then, versus me needing to take off from work again to drive my car back to the garage. Even with the above small issue, this is by far the best dealership I have ever experienced when buying a new car. And the service of free oil changes is amazing. Thank you.
"2010 Kia Sedona"
i WAS VERY PLEASED WITH NATIONWIDE KIA EXCEPT A DEAD CELL BATTERY THAT HAD A 24 MONTH GUARANTEE, BUT AFTER 26 months and only 12.436 MILES THEY COULD NOT MAKE AN EXCEPTION, SO I PURCHASED A NEW ONE FOR MY 2010 SEDDONA WHICH I PURCHASED NEW AND PAID CASH FOR, THATS RIGHT CASH. I MADE COMPLAINTES TO "CUSTOMER CARE A FEW TIMES, AND HAD WRITTEN A LETTER TO THE PRESIDENT OF KIA, WITH NO REPSPONCE, THATS WHY I ONLY GO BACK FOR THE FREE FOR LIFE OIL CHANGES AND FREE TIRE ROTATIONS. THATS WHY I WILL NEVER BY ANOTHER KIA.
"Kia Sorento Service"
I had my KIA sorento serviced at Nationwide and have to say it was a great example of what customer service is supposed to be. I had the regular service, an alignment and replacement of front brakes. I was also in for a sound that I was hearing in the rear of the car. Since it was difficult to describe, the technician offered to drive with me so I could show him. The guy that wrote up my invoice was extremely polite and professional. He took the time to explain the repairs I needed and also to discuss a few maintenance items that I will need to have on my next visit so I can plan for the time and expense. overall great experience. couldnt ask for better.
"Director"
I am extremely happy with the service Nationwide Kia has provided me.
