"Do Not Go To This Dealer"

This dealer handled our buy back of a 2014 Jeep Grand Cherokee and while that process was smooth thanks to the fleet department, the purchase of our new 2015 Grand Cherokee was not. The dealer advertised our special order vehicle for sale at much lower than the sticker price. So I contacted the dealer and asked why and that we would now purchase the vehicle at this price. All seemed well and on December 9, 2015 I went in and confirmed the details of the pricing and financing. All was going great, right price, financing and all. On Saturday December 10, 2015 when my wife and I arrived to sign over our buy back and pick up the new car it all fell apart. The sales manager would not discuss the details of the new vehicle but rather pushed that my buy back be signed over first. After being pushed aside and told to transfer my stuff from the old to the new, we finally signed over the buy back. This was 2 hours after arriving for something I was told the night before would take 1 hour. This is when it really got bad. Once we had no more vehicle, we were told that the deal we discussed the day before was out the door and that the dealer had advertised the car incorrectly. The ad was there the morning we drove to the dealer but was removed by the time we started talking numbers. Then another hit, the financing charges had gone up to 5% for a person with 800+ credit (no lie). So now the price and financing are higher than what was discussed. At this point we wanted to leave, but couldnt because our car now belonged to the dealer. No one could come pick us up and the dealer would not provide transport. To further aggravate things, when we asked the sales manager if he could find a different bank, the response was, "you go find a bank on your own and comeback." Being stuck in this situation now, we tried to get a bank but had no luck on a Saturday morning. Now 4 hours later and filled with the most frustration I have had since being in combat, and my wife much the same, we had to agree and buy the car at a price higher than advertised, and discussed the week prior to our arrival. We traveled over an hour to this dealer for this to happen to us. BE WARNED, THIS DEALER IS NOT A GOOD DEALER. We called the general manager and left messages for a month before finally making contact with him, and to this day (two weeks after a promised call back) we still have no call back. One more thing, the new vehicle also came the a due bill, or promise to apply something to my car. In this case it was the roof rails from my old car to my new car, two months later and they still have not done this, and now Chrysler has possession of the old vehicle and I will never have my promised roof rails. I will stop here on this review, but just know that the service department also lied and failed to perform repairs on my vehicle the week after we bought it. DO NOT BUY A CAR HERE OR USE THIS SERVICE DEPARTMENT.

"Jeep Buying Experience"

All my questions were answered, dealers were friendly and knowledgeable and went out of their way to help.

"Excellent"

Its our 14th vehicle within our family over the years from Tuttle Click - our 4th within the past 12 month! We are definitely very satisfied and loyal return customers! It was a great pleasure all around from A-Z, to purchase another new vehicle.

"Warm & Friendly Service"

The staff was amazing. Flavio was a wonderful salesman and Keith in finance was very helpful and warm. They treated me like family. It was refreshing to have employees who have all worked together for a long time and were very knowledgeable and worked like a team.

"1st Car"

Our salesmen "Andy" was wonderful. He made buying my daughter her first car a wonderful experience.

"Service Department Is Why I Keep Buying Chrysler"

I have had 12 Chrysler products over the last 20 years and all have been serviced at Tuttle Click. The ease of taking my car and picking it up, the quality of work, and the personable Service Managers is the reason.

"Great Customer Service"

I bought a Jeep Compass in March and then I was rear-ended in an accident on July 3 and my new Jeep was totaled. I called my salesman Ali and asked him to get me the exact same Jeep Compass and one day later he sent me a picture of my new Compass with a sold sign on the showroom floor at Tuttle-Click. My first purchase experience was wonderful but this special attention at a very trying time was OUTSTANDING!!!

"Maintenance"

I have a great experience with everyone at this dealership. I would like to thank all of the mechanics for keeping my car in top condition and taking great care of my personal vehicle. The mechanics are one of the reasons I keep coming back and I consider them to be top notch.

"Best Car Buying Experience Ever!"

Ask for Massoud, hes the best!! He helped us get the 2014 Jeep Grand Cherokee in the Altitude package which is hard to get. He was fast, courteous, and straightforward. We had a hard time getting the car in so when he got the car, he drove it to my house so that we didnt have to come to the dealership with the baby and wait. When he got to my house, he didnt just drop off the car and leave. He stuck around for a while and taught me how to use all the cool features. I have been to and dealt with several different dealerships in the past and this time was completely a wonderful experience. I would definitely shopping here. Thank you Massoud!

"Nicest People!"

Everyone was super courteous throughout the buying process.

"Best Experience"

Best experience Ive ever had buying a car. They were not pushy and worked to get everything I wanted (color, options, wheels, etc..). Very pleased and will refer all of my family and friends.

"Buying My Jeep Was An Easy And Painless Process."

find my Jeep was a very simple and painless process.

"Maintenance"

Had my regular maintenance done. Dropped off at 7AM and was out within an hour with my car washed and looking great. Was very satisfied.

"Positive Experience"

I had researched the value of my trade as well as the target price for the new car. I had visited a number of dealers but had not been able to make a trade that I thought was fair. This dealer made me a fair offer on a 2011 new Town and Country Chrysler minivan without hesitation, and in a few minutes I was driving home. Subsequent dealer service was exemplary, with just one new-car problem corrected expeditiously.

"Ruined My 1st Time Car Purchase Experience!"

So I removed my review because I sent an email to the VP George Saad and I was told I would get a call Yesterday or today. No Call.. So its going back up! This was going to be my 1st new car purchase. I was beyond excited! I woke up at 7am on sunday and couldnt sleep from the thought I was going to be the owner of a new White Durango!!! I went in there Sunday morning first thing after finding a certified pre owned white 2012 Durango they had on their site. I was greeted by salesperson Ali. I asked him about the car and he told me that it was taken up to the Tustin lot for someone to see. He told me we could drive up there and look at it. We went up there, and I walked up to the car with NO ONE on the lot while Ali went in and grabbed the key. I immediately noticed a Red tag on the car that was priced about $1000 less than online! I was beyond excited! Ali came back out and showed me the power liftgate, and room was my concern. So as I looked in the back, Ali walked to the front of the car. When I walked up to the front, the red tag was gone. I asked Ali what happened to it and he gave me a lost look and said"what red tag?" I couldnt believe it. I said that tag I just saw on the window! He asked if I was sure I wasnt looking at one of the other red tag cars! I then showed him on the windshield where the tag clearly was and asked him if he removed it. He became infuriated and I told him maybe we should just go. He yelled at me that I was wasting his time and lets get out of here! I could not believe it!!! I called him over to calm him down and told him I wasnt there to wasted either of time and that I was ready to buy a car. He went inside and said a port must have came out and taken it off, which was not true because I never left the car. We went back to Irvine so I could get my cosigner. 4 times I asked him about reserving the car or sending someone to get it. He told me dont worry. I got approved, we made a deal and we drove up to get it. Upon arriving, a salesperson there walked out shaking papers and said "sorry its sold!" Unbelieveable! We went back and Then Ali and his sales manager proceeded to try and sell me on a grey one that I didnt like. I told them I wanted a White one, and the told me, No, no, Grey is much nicer that the white one!! So unprofessional! They ruined my experience of buying my first new car from a dealership! Now Im not sure I ever want to go through that again... Stay far away from this place. They made it feel like a slimy used car lot with greasy salesmen just trying to sell a car, with no regard for the customers wants and needs. All my car dealer nightmares came true here. I would give zero stars if I could.

"Integrity"

We bought our Jeep Liberty here. We negotiated options and price over the phone and they kept their word. Paperwork was a breeze, and its a very clean facility. We had a very different experience somewhere else earlier in the week, which made us appreciate our salesman Andy even more. Thank you Tuttle-click for hiring honest sales people.