"Family Friendly"
I came in with my wife before the Labor day weekend rush. I was interested in a Encore I saw online. I was greeted by John Morgan and he lead me to my salesperson. He made sure that I was taken care of and got the deal I was looking for on the Encore. The staff was very knowledgeable, friendly and helpful. I needed this car for my daughter, before she went off for college. This by far was the easiest vehicle purchase I have ever done. I recommend you check out Hardin Buick GMC for your next vehicle purchase.
"My New Encore!"
Came in the week before Labor Day and picked up a new Encore. It was advertised with a super low lease payment. It seemed too good to be true. The price was correct and now Im enjoying my Encore. Definitely was an easy buying experience. My salesman Rocky was patient and super informative. The dealership is one of the last family owned dealerships in Southern California.
"Go Somewhere Else And Decide If Gm Is For You!"
bought a pre-owned certified Buick Verano. I live in San Diego and put 4000 miles on the vehicle in about 9 months. I brought it into a GM dealer in San Diego and was told the rotors were so bad they needed to be replaced. They were in such bad shape they couldnt even be re-surfaced though the brake pads were exactly the same measurement when I bought the vehicle. I am 42 yo and have never burned a rotor, let alone in 4000 miles. I called Hardin to give them an opportunity to help and both the sales manager and service manager told me that it was too bad, my fault and were rude. The culture of GMs customer service is something out of a 1970s car lot and no wonder why they are in trouble and cant get a younger buyer base. It has nothing to do with the product and everything with their culture. GO SOMEWHERE ELSE TO PURCHASE A VEHICLE and think twice before you buy GM.
"Got Work Done For My Recall Item. They Messed With"
The idle is now messed up with my car. Im never going back to them again!!
"Why Do They Not Answer The Question I Submitted?"
Why do they not simply answer the simple question I submitted through CARS.COM? They only respond with pushing me to call them. I dont want the sales pressure until I get the one question answered. No need to waste my time. - JD
"Recall Installation"
Went well. Dealership had recall parts and installed parts and did service within the time promised and at price quoted. Well run dealership with knowledgeable, customer service oriented employees.
"Great Service"
We had a wonderful experience with Greg. He really did what he told us prior to coming to the dealer. The finance manager was also very pleasant to work with. We are extremely happy with our purchase!
"Great Service At The Best Location"
Emergency air condition repair even though it was the hottest day in Anaheim Sean was able to get the problem fixed within a few hours such excellent customer service !!
"The Best Of The Best...hardin"
Hardin is the BEST.... I have 5 vehicles and they service each one with the utmost precision and politeness. Their service department is absolutely the best. Even the cashier knows me and always has my bill ready and has my vehicle brought up for me. Its always sparkling clean and washed for me. Kudos the Hardin....
"Great Car Buying Experience "
The reason I conducted business at Hardin GMC-Buick, for the first time, was Jim Keys. The Acadia Denali is the 4th vehicle I have leased or purchased from Jim in the last 8 years. Jim is the consummate professional, who always goes the extra mile to meet and exceed my car buying "wants and needs." Jims product expertise, salesmanship, creativity, resourcefulness and courtesy enable him to stand out among his peers. I applaud Hardin GMC-Buick for (recently) recruiting Jim to join your team. Also, I was very pleased with Garrett (last name ?) in finance - he processed the transaction in a highly professional, pleasant and efficient manner. Overall, I give Hardin GMC-Buick the highest marks. I hope, and expect, that my customer experiences going forward will be equally as satisfying. Thank you.
"Nice Facility"
The service is excellent, the staff is friendly and the dealership is easy to get to. The waiting room is comfortable if you are waiting for your car to be serviced.
"Excellent"
gear led light dont work, asked service rep to check if it was recalled limited recall up to 2011 had this problem since 2010. had mention it to previous service reps but they never checked for recall. Sad it was never checked. Otherwise very happy with my 2004 Sierra truck.
"Great Experiance"
Leo was a great sales rep! Since the first experience with buying from you guys was so great I decided to come back 3 years later to buy again but this time 2 vehicles. Thanks again Leo for your assistance.
"Googd Service Department"
The service dept.is great..When I bought my truck from Hardin,the salesman said I had a two year free maintenance.Your meaning of maintenance is just oil change and nothing else..I had fuel system service.I guess thats not maintenance...
"Engine Repair And Related Support Services"
I bought a 2012 GMC Yukon XL Denali from Hardin. It has about 56K on it and I had an engine failure. I called Hardin and Rick Callas (Service) arranged trailering of the vehicle about 40 miles from my hometown to Hardin. Rick and the master mechanic immediately checked the car as I had brought it in a few days earlier for oil change and transmission flush which was done quickly and efficiently. They reported all fluids A-OK but test drove the truck and stated that they noted the reported noise and loss of power on acceleration. They stated that it seemed to be a valve spring and lifter. After confirming mileage, I was advised that any such repair would be covered under warranty. I left the vehicle on a Wednesday. I was immediately provided with a GMC Sierra pick up to drive as a loaner in less that 30 minutes from my arrival at the dealership. Definitive diagnosis of the engine failure was provided on a Monday, the engine was rebuilt by Thursday and some other paintless minor dent repair was done also at my request while the vehicle was in for repair. I was able to pick up my vehicle on Friday. Rick was disappointed with the full quality of the dent repair so he gave me three free oil change tickets for Hardin services to compensate for that. He was fantastic with respect to service in every way. His co-workers in the service department were also excellent in taking messages and referring the information to Rick when I was not able to call him or take his call. I have had several previous GMC Denali vehicles purchased and serviced at other dealerships and none has come close to matching Hardin in every respect for sales, service responsiveness and technical expertise. They are great.
"Great Service."
Your staff is friendly. I can always get my car fixed same day. They are honest therefore, I havent ever taken my Envoy anywhere else!
"Great Service. "
Service was as planned and on time. I had to wait for my Yukon so they got on it right away and had the car washed and back to me right on time. Great service.
"Great Service"
I was very pleased that Jesse began researching one of my issues at the time I made the service appointment. He was proactive, before turning it to the technician.
"Excellent Staff And Salesman"
We were immediately approached by salesman Dan. He is very welcoming and knowledgeable. Upon purchasing the truck we met other staff members whom also were very welcoming and friendly. We would recomend our friends to your dealership.
"Trusted Dealership And Quick Turnaround"
A cell in my battery was defective and rendered my car useless. I called Richard at Hardin and he made sure that the problem was remedied quickly and I was back on the road at the end of my work day. The battery was still under warranty.
"Great Car Buy"
Greg Thrasher, Internet Representative was very helpful and made the car buying experience easy and quick. I like how everything worked out. The discounts and use of AAA helped with the no haggle price. I am very happy and will definitely be back for service on the vehicle comes do. I was really happy with the tour of the Anaheim facility. The explanation on the use of the car was very helpful!! I have a lot to learn and I know I have got a great start. This was a smooth transition for me.
"Excellent Service"
Everything was taken care of and they advised me of any possible up coming problems so that I could decide when repair should be completed.
"Great Service"
Friendly, helpful, thorough and fair. The only place I take my car and count on not being taken advantage of!
"Great Service, Very Professional"
Came in for scheduled maintenance. Service was complete in 1 1/2 hours and Sean also took the time to answer some questions for me. Good job.
"Good Customer Service And Thorough Work"
I was very pleased as usual thats why I only take my vehicle to you guys, although my vehicle took longer to get looked at, I really appreciate Jesse N. for being honest with me that tech had not looked at vehicle due to being busy, this allowed me to make arrangements for my sisters to get to and from work - Jesse did offer me a loner vehicle but I respectfully declined - once again thank you for taking care of my vehicle and untill next time...
"Great Purchase Experience"
Dennis and Dan Leatherman handled the ordering and delivery of our new Acadia. They are very nice people and made our overall experience very pleasurable. We would definitely purchase from your dealership again, and recommend any of our family members and friends to do the same.
"Great Service & Loaner"
Called the evening before to schedule a "check airbag" light and the rep took my info and booked a loaner. Came in the following morning, and a different rep was also great. No probelms checking in or with the loaner. Excellent Service throughout.
"Vehicle A/c Sound Fixed"
The service manager addressed my needs head on. He even went on a test drive when I brought it in for Ac coil noise in the dash and after he fixed it. The regular service advisers would not the two previous visits.
"Great Service And Deals"
Im always satisfied at Hardin. My family and I always buy all our cars from one of their stores, and so should everyone else.
"Great Service"
Jesse and the Hardin service team took care of all the warranty repairs on time as promised. All the work they performed met my expectations.
"Great Service"
I appreciated the fact that the write-up man took time to show me the parts of my engine that were being serviced. He explained how those parts worked and why they required maintenance. I also appreciated the speed within which the work was performed.
"Easy Great Experience On A New Purchase "
You spent time to make me feel valued as a repeat customer. You worked with me on the best financial option for me. I love this new vehicle. Its exactly what I needed Thanks again everyone.
"Great Service"
Sean has always been great to work with and he got me in and out quickly, as I had requested - I also appreciate that I can work from your customer service lounge in quiet on your wifi
" Very Confident That He Knew What He Was Doing."
the service representative help me his name was jesse excellent person very informative told me what needed to be done place the order call me when the unit came in it took them only 2 hours ti complete the work he was great I felt the confident that the unit was repaired and I complimented him on his courtesy and expertise. I would highly recommend hardin GMC dealership.I feel anyone that goes to this dealership where they buy a car talking to the salesmen they are very courteous and very experienced and knowledgeable about the cars the repair office tech know what theyre doing and the Service representative when you talk with them they are knowledgeable they sit and they listen to you and they dont make you feel like youre just talking to a lady and I dont know what Im saying. so when I leave my car in their hands and I know when I get my car back it will be in excellent condition better than new.G as a woman its good to feel the dealership has my back and I dont have to look over my shoulders or say oh my god do I gotta report them to bar because they just screwed up my car thank you thank you harden GMC dealership I made the perfect decision when I bought my car from them.
"Oil Change"
The only issue I had was related to a discount that was not received. I had a coupon for a $39.95 oil change and tire rotation which I had forgotten at home. I asked about it and was told I would receive it anyway by the person checking me in. But when I went to pay the bill, i was charged the regular $49.95. Not a deal breaker, but a disappointment.
"Great Service "
My engine light came on .. Brought it in and the diagnosis was made efficiently and the truck runs awesome now ! Thank u Sean Eddelman for your status updates and effective communication !!
"Very Polite And Thorough"
Sean was my Service Rep. He was very thorough and polite. All work was performed in a minimum wait time.
"Very Nice People And Spotless Facility"
Sevice managers were helpful and polite and the restooms and waiting rooms were spotless. My truck was serviced promptly while I waited and washed when works was complete. I was very pleased since it was my first service since leasing my truck.
"Good Dealer, Quality Service Department"
Richard Brown was very good. He explained everything, kept me informed, and it was done on time and done well.
"Excellent Service"
I worked with Walt Cadman. Walt explained what would be performed on the car and then call me with an update and gave me well informed options for the service. The car was finished on time and I was able to pickup later the same day. Walt did a great job.
"Quickly Back On The Road"
Sean did a great job keeping me appraised of the work being done and when my vehicle would be ready. They did everything they promised and returned my vehicle to me clean and ready to go.
"Exceptional Service"
We have purchased new vehicles before, but this is the first time it was pleasant. We wish there were more Salesmen like Daniel Leatherman and Dennis Leatherman and Rocky. They were patient, considerate, thoughtful, kind and professional. Daniel was full of knowledge which made us at ease. We have nothing but positive things towards how our experience was. Thank you so very much. Sincerely, Dale and Jewell Dobernecker
"Excellent Customer Service!"
People that work there are always polite.. I feel like they are family! Plus they always get the job done right! My name is Mari Quigley Miller.. A very happy customer for years now!
"Light Replacement, Oil Change, Lift Gate Struts"
Sean was very friendly and took care of ordering and finding out if our lift gate struts were covered under warranty.
"Maynard Hall"
I have always been impressed by the speed and professional response to vehicle problems and courtesy expressed by all personnel present.
"Great Salesman Ship And Awesome Buying Experience"
I had a great sales man (Dan St. Clair) who did a wonderful job of finding the perfect vehicle for me at the price I wanted to pay. Very happy!
"Great Experience"
Working with Dennis and Dan Leatherman was great! This was the 1st time I have bought a car by myself and they made the process fast, pleasant, and very entertaining. I drove from out of state for the truck I purchased and it had everything I needed for living in an area where I need 4WD. They took the extra time to make sure I understood how to navigate the electronics and made themselves available after hours when I had questions. Thank you for the pleasant experience.
"Maintenance Service On Vehicle, Infotainment Quest"
Service rep pleasant, listened, helped me with infotainment feature I didnt understand. He even called the expert to get an answer for me.
"Great Service"
well the service tech knows what theyre doing they were informative and very detail in telling me what the forms meant. the salesman that sold me my vehicle was very good & therprogram with Costco is excellent Im happy with my car but like all things gotta tweak some items.
"The Best!"
I have purchased many new cars, and Ive never had experience with any dealers service department that came anywhere close to Hardin.
