"Worst Experience"

Tried to purchase 2 vehicles , sales person in the phone told me they had 2 cars for the price Im asking for and told me to ask for the general sales manager when I come in and vehicles would be ready to test drive, I got to the lot and a young salesman has no idea whats going on , I asked to see the sales manager but someone else came , I asked again for the sales mgr , but the used car mgr came out , both telling me they cant give me the price I was quoted , finally I demanded the general sales mgr and he told me the same thing , I told him to call the person I talked to on the phone , to which I was repeatedly told he is u reachable at the moment , our conversation was recorded so the sales mgr offered to listen to it , he came back and said he couldnt hear it well then said he has to Waite for it to be sent to him. Then offered me the price on one of the vehicles I wanted , I said no due to the aggravation , both vehicles had issues like broken windshield and malfunctioning lifgate and missing accessories, I had enough of that dealership , I drove 2 hours to make the sale and they wasted my time and didnt even try to offer me alternative vehicles for the price or try to work with me , Ive never bin this disrespected and treated like a second class citizen than by this dealership , I would not return to or recommend it and I will be writing further reviews about my horrible experience .

"Bought A Car"

Came to Mitsubishi looking for a car, Troy was very helpful with my purchase. Excellent service.

"Purchased A Used Car With Excellent Servi E"

Came in to purchase a car with troy and i was very satisfied with his professional skills and helped me to the full extent very please and i will recommed him to everyone

"This Place Is A Mad House!!"

Those who wrote good reviews about this place obviously never been to any other new car dealership. The place is an absolute madhouse! First of all there is no customer parking and no space to maneveur your car once you trap inside. I and my family were there on a busy saturday and it took us nearly 4 hours to purchase our Outlander but guess what? We still  had to go back to finalize our deal to sign the contract on monday and sat around  another 1.5 hours.When we left with the vehicle that i purchased on saturday, i and our sales person were both agreed on "no down payment-0 interest" financing. However when i went back on Monday to sign the papers,their "reward winning financing person(!)" Jouse Alvarado told me that the bank is asking for $2500 down payment and he asked me how i would like to pay? I said i ll pay with my credit card but  i will double check with the bank if they really asked for the down payment since our orig.agreement was with 0 down. All of a sudden he got offended and he shout out to the other people in the dealership"He does not wanna pay $2500,we need our car back!"(What a loser!!) I yelled at him back saying " i never said i dont wanna pay $2500". He said "he would not served me". Then the manager stormed in with the same nasty attitude at first but after i explained what happened he was more apologetic and we completed the transaction. If my family were not sitting in the car waiting for me to sign up the papers and leave,i would absolutly give them damn car back and walk away from their run down dealership. I guess they really think that they are the only car dealership in town. Horrible horrible experience...

"Highway Stay Away"

Jose Flores never returned my call when I called and asked him why He said oh that car is sold nice guy great dealer I wouldnt elect you people dog catchers

"Exceeeded My Expectations"

03-08-2017

Jason the Used Car Manager was the absolute best! Honest , upstanding man. He exceeded my expectatuons. I purchased a vehicle last week and found a small issue. He rectified it within minutes and answered all my questions and qualmed all of my concerns. I am so satisfied with the professionalism and his attention to customer service, I had to come home and write about it!

"Good/be Careful"

03-08-2017

Good experience however, the prices in cars.Com and the dealer are different prices.

"Awesome Dealership!!!!!"

Nathalie Tapia showed professionalism and knowledge of the vehicle and worked with me meet my needs. I definitely recommend this dealership. Fantastic job and expedited the process with ease.

"Best In Class Service"

This is our second car purchase will return. Thank you Gino for making it happen for us.

"Outstanding Sales Service!!"

Was there this weekend and was Gino helped us financing our new vehicle. I strongly recommend Gino if you are looking for a vehicle.

"Great!!"

Alex Thormes was great! Helped me so much I love my new car! Great guy! Bilingual and helped me so much made the process easy and as quick as he could!

"Danni"

12-27-2016

Very happy with my purchase. Gino made the entire buying and financing experience stress free. I Strongly recommend Gino for all your automotive finance needs. Thank you Danni

"Grest Sales Rep"

Sales rep Ms Natalie Tapia was exceedingly effective Without being pushy She was calm during the whole process including the test drive Look for at this dealerdhip

"Great Experience"

I was looking for a used car for my daughters first car and I had a great overall experience. They were extremely helpful and nice. They found the perfect car for my daughter and she loves it.

"Great Service"

10-18-2016

Great service Nathalie was very helpful and friendly

"Sales Review"

I came to mitsubishi today. Im so happy that I got a new car yeahh..and I had great customer service..the sales representative. NATHALIE TAPIA was very polite and very helpful. Yes I was very happy with her service..thank you very much for helping me Na thalie..Thank you!!!

"Excellent Costumer Service!!!"

I just recently purchase a Outlander with the sales consultant Laolix Gonzalez, she was very patient and knowledgeable about the car. With her assistance and her manager they both work really hard to give me a great deal on my purchase. Great Team work!!!!

"Dont Hesitate To Purchase A Car Here."

I love my Outlander and I had a wonderful experience here with my salesperson, Ralph Vassallo. He was pleasant, patient and professional at all times. He understood my financial situation and strove to create a deal that worked for me. He has been thorough in explaining how the vehicle runs and how the purchase process proceeds. Hes always been available personally to answer my questions by phone. I would recommend him without reservation. Of course it would be better for the planet to be driving a smaller vehicle, but if you need the room at least this vehicle has an Eco mode so you can burn less gas than you would otherwise. I understand Mitsubishi is developing a solar car, so maybe someday well all be able to drive vehicles as large as we want without worrying about harming the planet.

"Chevy Cuze"

I had a wonderful experience with the staff here. Everything was explained to me and they had really great patience with me. I would really like to credit Nathalie Tapia and JaJuan Bugess for their great service.

"Gino Silva And Trish Edmondson Are Amazing!"

I was skeptical with my history that Id be able to get into the car I needed, but from the start Gino Silva sat me down and made me feel comfortable and relaxed. With no judgement of my credit history he assured me one way or another he would get me into the truck I needed. It did not take long, we test drove my pre owned truck and made a deal! Trish helped close out my deal later that day and she was just as helpful. Both Ginoband Trish are caring and professional people who do an outstanding job and getting people on the road. Thank you

"Pleasant And Helpful Dealers."

Ralph was pleasant and patient as he taught me about the vehicles and helped create a deal that fit my situation. I love my Outlander! However, I wish Mitsubishi would create an option that runs on renewable energy (not electricity as a plug-in will probably still rely on dirty energy). Why not lead and create vehicles that run on solar or hydrogen power?

"Service Sucks"

The service department sucks. They have my car for a week now to fix a few minor issues and a couple of scratches. Ive been trying to reach the service department for over 2 hours and NO ONE has answered the phone.

"400 Route 46 Totowa Nj 07512 Thank You Ralph"

Ralph the sales man helped me out to find the car of my dreams now I am able to have a reliable car for my family that came with a great deal price.

"Outlander"

I worked with Andy and had a great car buying experience! I would highly recommend him if you are looking into getting a new car.

"Thank You!!"

Jovany Santiago is awesome!! He was extremely easy to work with. he helped me exactly what i was looking for in a used low mileage mitsubishi outlander. Very friendly dealership, thank you again! i would definitely recommend.

"Horrible Customer Service"

I was referred to Troy who took my information and said he could help me. He text me and said he had an approval but he was off the next day so I waited. He promised to give the details next day he was in. I called him several times and he never responded I texted him and he said Im busy w customers. How can you take someone private information and never get back to them and brush them off horrible customer service

"Excellent Staff"

07-11-2016

I purchased a brand new 2016 Outlander sport from Mario Santos and I absolutely love it. He was extremely polite and patient with me throughout the whole process.

"Great"

Bought my first new car from Rt 46 Mitsubishi in June, 2016. I was very pleased overall with the entire process. I called the day before to make an appointment with a sales rep and I was kindly greeted immediately when I entered the dealership and was into a car within ten minutes. I test drove a few cars, and the salesman was extremely helpful in finding a car that was right for me, and my budget! My salesman, Mario, was extremely helpful, kind, and professional. His customer service skills were noteworthy. I would recommend him and the dealership to anyone. I went in for a used car and left with a brand new one! No complaints

"Used Car Experience"

I recently purchased a preowned car from Troy Mimms at mitsubishi. It was the most delightful experience I have ever had at a car dealership. I was looking for a used vehicle with low miles and low price. He showed me a selection of cars to narrow down the list of what I could possibly be looking for. After narrowing it down to 2, he allowed me to test drive and I fell in love with a 2014 Nissan Altima. He did everything in his power to make it happen around the payment I was looking for. Troy Mimms went above and beyond to make sure I was a satisfied customer!

"Brand New Car"

Duane Martinez is by far the best salesmen I have ever had the pleasure of working with. I went in with low expectations and left with a new car. Duane was so helpful and kind. I purchased a new Outlander from him and even to this day, he is keeping in contact making sure everything is okay and Im satisfied with my vehicle. Best service I have ever gotten.

"Satisfied"

I came in a couple weeks ago to look into purchasing a new vehicle for my family. I spoke with a gentleman names Duane. He was very knowledgeable about the vehicle he was showing me as well as was extremely patient and attentive to me throughout the whole process. I left with a brand new outlander sport! thank you again

"Outlander"

I bought my new Outlander sport from Duane at route 46 mitsubishi. I was so pleased with the experience I had. Not only was Duane knowledgeable of the vehicle he was selling, he was very patient and attentive to me through the whole process. Thank you again!

"Excellent Service"

I was in 46 Mitsubishi about a week ago shopping for a new car. Ive been looking at the Lancer for a while thinking that it would really be a perfect fit for me and I was right. I spoke with Mario Santos and he worked swiftly to get me approved with low payments and low interest. I drove off the lot that afternoon in a brand new Lancer! Thank you!!

"Duane Martinez"

I spoke with a gentleman named Duane who was extremely friendly and really knew the product he was selling. He was able to answer every single question I had with ease and without getting annoyed that I was asking so many, probably stupid to him, questions. I purchased a new Outlander sport and love it. Its a nice suv for a great price.

"Excellent Staff"

Upon walking in, I was skeptical about how much this place could really do for me. The dealership itself is small but I have heard good things so I decided to give it a try. I immediately spoke with a salesman named Troy and instantly liked him. He was kind and extremely understanding that I wasnt sure if I was really ready to purchase or not. He was willing to work with me either way and help me in any way he could. I test drove a couple cars before finally deciding on the first one I looked at, the mirage. Its small but amazing on fuel economy and price! Cant go wrong with that! I would definitely recommend this dealership to anyone I come across that is in need of a vehicle

"Helpful And Polite"

I WORKED WITH STEVEN RIVAS AND HE REALLY WAS HELPFUL. HE GOT ME INTO A BRAND NEW OUTLANDER WITH LOW PAYMENTS AND LOW INTEREST. IM VERY PLEASED WITH MY EXPERIENCE HERE.

"Patient Staff"

Even with my terrible credit, Troy was able to get me into a nice used car with low payments. The interest rate wasnt bad either. I came in about a month ago and spoke with troy. he explained to me every detail of the contract i signed and it was all extremely fair and helpful to me as the customer. thank you troy for my car!

"Great Sales Staff"

I am so pleased with the services I encountered here at Mitsubishi. All the staff were extremely professional and friendly. I ended up speaking with a man named Gino and he helped me with my purchase of a 2015 Grand Cherokee. anyone looking to purchase, I urge you to go speak to Gino I promise he wont let you down.

"Preowned Car"

I came in looking for a used car with a tight budget and low expectations. Within seconds I was greeted by a man who ended up selling my my car. Jajuan quickly reassured me that my tight budget was not a concern of his and he was certain he could get me into something reasonable and reliable. He was right! I drove off the lot with a new (preowned) 2013 Nissan Altima and I couldnt be happier.

"Preowned Car"

I came in looking for a cheap and reliable used car with low expectations. I wasnt really expecting to find anything within my budget, but my salesman Jajuan came out with a few different options. After careful thought, I decided on a 2013 Nissan Altima and I couldnt be happier. Jajuan was so patient with me and was so extremely helpful.

"Satisfied Customer"

I have to give credit when credit is due. I am a very satisfied customer of 46 mitsubishi. I purchased a new outlander sport with ralphy and couldnt be happier. Ive heard horror stories of car shopping but I cannot agree! Thank you guys!

"Brand New Car!!!!"

I just recently bought my brand new car from troy at mitsubishi in totowa. I love my new outlander sport! I wanted an SUV but didnt want to pay the price attached to the usual SUVs you see on the road. The outlander is perfect for families on a budget and the salesmen work hard to make sure you get the best deal and lowest payments possible.

"Bmw 328xi"

Troy Mimms got me into a car I never thought Id get! A 2011 BMW 328XI and I love it! The whole staff was friendly and pleasant.

"Very Helpful Staff"

I purchased a new 2015 Mitsubishi Mirage from Gino. I was a bit skeptical at first because I wasnt sure what to expect walking in the door of any dealership but Im so happy I came here. Thank you to the staff at 46 Mitsubishi

"13 Hyundai Elantra"

I got my 2013 Hyundai Elantra with Troy at 46 Mitsubishi. I have never had such a pleasant and quick experience at a car dealership.

"2015 Outlander"

I came in on a whim and ended up speaking with a nice gentleman, Duane Martinez. He explained my options and what each option (buying new, used and leasing) and I was amazed to hear how much he knew about his product. Most salesmen you talk to dont really know what theyre selling you and they just say anything they can to make the sale but I was pleasantly surprised with Duane. I purchased a brand new 2015 Mitsubishi Outlander Sport and I love it. Thank you guys at 46 mitsubishi.

"2016 Lancer"

Gino Silva was an extremely knowledgeable and friendly salesman unlike some you will encounter during a car buying experience. I purchased a 2016 Mitsubishi Lancer with him and I absolutely love it.

"Beware Of False Pricing"

They had a 2010 Chyrsler 300C that I was interested in and a few days later I noticed a price drop on Cars.com I then called the dealership to make sure the car was still available.and confirm the price. Well thats where the "fun" started. The real price for the car was $2000 more then as advertised unless of course you previously bought a car from the dealership and were trading that same car in on the new car. No where does this info show up on Cars.com. To make matters worse I kept getting phone calls from the dealership asking me to come and test drive the car without any consideration on the pricing. Finally get a voice message from Mario telling me he has "great news" for me so I think they finally decided to offer me the car at the advertised price. Wrong! Im done playing games with this dealership.

"Terrible Service, Bad Experience"

03-23-2016

Went to the dealership after speaking with a gentleman that seemed very helpful and willing to help. Drove over an hour to look at a used car and trade one in. I have negative equity but was beyond willing to happily have it roll over to a new loan on a vehicle I actually wanted and was willing to accept whatever crappy interest rate was offered being that my credit isnt the best and every crappy unwanted fee and nonsense included in getting a used car. On top of that my car is literally in brand new shape and a newer car as apposed to the one that I was actually interested in trading it in for. Fact is he didnt want to hear what I had to say, he wasnt willing to work with me nor did he even care that I was sitting in front of him. To be honest I felt as though every last word that came out of my mouth to him was a waste of his own time. His response to me was you made a mistake got something ya didnt want, so now deal with it and just get on with life.......any sales man would have eaten me up and taken every bit of advantage of me and the sick part is that I was willing. He made it clear that if I didnt have thousands of dollars to toss into the highest end vehicle that would make him upfront cash and profit that he didnt want to be bothered. In all seriousness Im very fair and would never and probly have never left a review let along a bad one but this was the overall worst experience and biggest disappoint Ive ever experienced.

"Excellent Service!"

I bought my first car from Gino Silva at this dealership in August 2015. Months later, I realized that the payments were too high for the loan. He helped me get into a new car with lower payments in February 2016. Highly recommended.